Exterior

Reviews of Holiday Inn Express Hotel & Suites Saint Augustine North, an IHG Hotel

2.5 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 405 out of 1000 reviews" "
Rating 8 - Good. 268 out of 1000 reviews" "
Rating 6 - Okay. 141 out of 1000 reviews" "
Rating 4 - Poor. 86 out of 1000 reviews" "
Rating 2 - Terrible. 100 out of 1000 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Karina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
good place to stay
Stayed 2 nights in May 2024
Response from jborino on May 28, 2024
Thank you for your positive feedback! We're thrilled to hear that you enjoyed your stay with us. Your satisfaction is our priority, and we hope to welcome you back soon for another pleasant experience.

8/10 Good

Carlethia

Travelled with family
Liked: Cleanliness, staff & service
We stayed there two years ago, and upon departure we were told that remodeling would soon be underway. Unfortunately, it did not happen. We chose this location upon thoughts of the reno. It does not upgrades, but it was pleasant.
Stayed 2 nights in May 2024
Response from jborino on May 28, 2024
We appreciate your patience and feedback. We apologize for any inconvenience caused by the delay in renovations during your previous stay. Please rest assured, renovations are set to commence on July 1st, with tile and carpet already arriving. We're committed to fulfilling our promise of upgrades, ensuring an even more enjoyable experience for our valued guests. Thank you for choosing us again, and we look forward to exceeding your expectations with our refreshed accommodations.

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Nick Pereira on May 18, 2024
Thank you for taking the time to share your positive experience with us! Your feedback is greatly appreciated and serves as an encouragement to our team to continue providing exceptional service.Warm regards,Nicolas P.Front Office SupervisorHoliday Inn Express St. Augustine North

10/10 Excellent

Charles

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was smooth from start to finish. Greeted with a welcome and have a safe trip on departure.
Stayed 1 night in May 2024
Response from Front Desk on May 12, 2024
Dear Stephanie Bess,Thank you for taking the time to tell us about your experience at Holiday Inn Express SAINT AUGUSTINE NORTH.We are thrilled that you enjoyed your stay and gave us a 5 out of 5.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, Sincerely,Andrew Lindemuth

8/10 Good

jimmy

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 1 night in May 2024
Response from Nick Pereira on May 11, 2024
Thank you for recognizing our commitment to excellent service! We strive to ensure every guest has a memorable stay. Your feedback is invaluable and motivates us to maintain our high standards. We look forward to welcoming you back soon!

10/10 Excellent

Beth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The desk clerk was very friendly and helpful!
Stayed 1 night in Apr 2024
Response from Nick Pereira on May 2, 2024
We're thrilled to hear that you had a positive experience with our desk clerk during your stay! Providing friendly and helpful service is always our goal, and it's wonderful to know that we succeeded in making your visit a pleasant one. Your kind words mean a lot to us, and we hope to welcome you back again soon for another great stay!

10/10 Excellent

yaniel

Bueno lo recomiendo
Stayed 3 nights in Mar 2024
Response from jborino on Apr 6, 2024
Good afternoon, yaniel. Thank you for taking the time to rate your stay.-Safe Travels

10/10 Excellent

Katie

Stayed 3 nights in Mar 2024
Response from jborino on Mar 28, 2024
Good afternoon, Katie. Thank you for taking the time to rate our property.-Safe Travels

2/10 Terrible

Arthur

Disliked: Cleanliness, staff & service, property conditions & facilities
we were put in an eoom that only had sheers on the windows not drapes. we had headlights and street lights all night ans took pictures. Asked ro be moved and were told no The morning manager told me I couls.xomplaon but she responded to the complaints. In 62 years I have never been apken to so rudely. I felt attacked. THIS IS NOT A PLACE TO STAY AS A STOP OVER ON A LONG RIDE. We got no sleep and have 10 hours of driving ahead. Coffee maker did not work as well as two.electrical outlets for.phone charging. To the nasty lady at the desk who.responds - don't bother I know how you are.
Response from jborino on Mar 24, 2024
Good afternoon,We deeply regret the inconvenience you experienced during your stay. Your comfort is our priority, and we apologize for falling short. Rest assured, we'll address the issues you mentioned to ensure they're promptly resolved. Your feedback is invaluable, and we're committed to improving. We sincerely apologize for any rudeness encountered and assure you this doesn't reflect our standards. We hope you'll reconsider and give us another chance to provide you with a more enjoyable stay.Jeff BorinoGeneral Manager

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The carpets could use updating.
Stayed 1 night in Feb 2024
Response from jborino on Mar 10, 2024
Good afternoon, Robert.Thank you for taking the time so share your experience at our property. I am pleased to inform you that we have a remodel scheduled this year. I hope that you will join us again next time you are in the area and enjoy the coming changes.-Safe Travels

8/10 Good

Carolina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service
The customer service was great, to check in was a very nice experience The room was clean, the only thing is that it was not shampoo, soap at the shower The breakfast was not the greatest but not bad. People very friendly, everyone
Stayed 2 nights in Feb 2024
Response from jborino on Mar 10, 2024
Good afternoon, Carolina. Thank you for sharing your experience at our property. Your feedback is used to improve the service and accommodations we provide to our guests.Have a great day!

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Little further from downtown St Augustone than I thought
Stayed 2 nights in Feb 2024
Response from jborino on Mar 10, 2024
Hi, Karen. Thank you for rating your experience with us.

8/10 Good

nancy

Stayed 1 night in Feb 2024
Response from jborino on Mar 10, 2024
Hi, Nancy. Thanks for rating your stay with us. We hope to see you again soon.

6/10 Okay

Catherinne

Stayed 3 nights in Feb 2024
Response from Nick Pereira on Apr 9, 2024
Thank you for staying with us, we appreciate the feedback. If there is anything we can do to improve your next stay, please let us know. Have a wonderful day,Nick PereiraFront Office Supervisor

6/10 Okay

Martin

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024
Response from Nick Pereira on Apr 9, 2024
Thank you for staying with us, we appreciate the feedback. If there is anything we can do to improve your next stay, please let us know. Have an amazing day,Nick PereiraFront Office Supervisor

6/10 Okay

Melvin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from Nick Pereira on Apr 9, 2024
Thank you for staying with us, we appreciate the feedback. If there is anything we can do to improve your next stay, please let us know. Have a wonderful day,Nick PereiraFront Office Supervisor

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from jborino on Mar 4, 2024
Good afternoon, Patricia. Thank you for sharing your experience. We hope to see you again soon.

8/10 Good

Russell

Stayed 1 night in Feb 2024
Response from jborino on Mar 4, 2024
Good afternoon, Russell. We appreciate you taking the time to rate your stay.-Safe travels

10/10 Excellent

mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to I-95
Response from Owner on Feb 2, 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Owner on Jan 24, 2024
Steve, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Jeffrey

Travelled with family
Liked: Property conditions & facilities
Bed was comfortable but a bit sunken in.
Stayed 1 night in Jan 2024
Response from Owner on Jan 23, 2024
Jeffrey, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just PERFECT
Definitely the High Light of our Trip. Staff was extremely friendly and helpful after we left something in one of our rooms after checking out. Highly recommend staying here and we'll be back again.
Stayed 4 nights in Jan 2024
Response from Owner on Jan 16, 2024
David, thank you so much for your kind words. We really appreciate you taking the time to share your experience with us! Hope to see you again soon.

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Owner on Jan 15, 2024
Larry, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

6/10 Okay

Sarife

Liked: Staff & service, property conditions & facilities
For a room for 6 persons there will be only 4 towels. The sofa was uncomfortable to sleep.
Stayed 1 night in Jan 2024
Response from Owner on Jan 12, 2024
Sarife, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was clean. Staff was great and easy check in. Cost is a little higher then expected.
Stayed 1 night in Jan 2024
Response from Owner on Jan 10, 2024
Robert, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

8/10 Good

Arpit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Owner on Jan 8, 2024
Arpit, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Noelia

Stayed 3 nights in Dec 2023
Response from Owner on Jan 23, 2024
Noelia, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

6/10 Okay

Ivellisse

Travelled with family
Liked: Staff & service, property conditions & facilities
Very good
Stayed 1 night in Dec 2023
Response from Owner on Jan 3, 2024
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

8/10 Good

jeanette

Stayed 1 night in Dec 2023
Response from Owner on Jan 3, 2024
Jeanette, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

8/10 Good

Carlos

Stayed 1 night in Dec 2023
Response from Owner on Jan 22, 2024
Carlos, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

8/10 Good

Lora

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Owner on Dec 31, 2023
Lora, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Owner on Dec 28, 2023
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

6/10 Okay

Haydee

Travelled with family
Liked: Room comfort
It was ok! Not a $200 dollars a night place.
Overall the bed, bathroom was clean. Rug needs to go. Telephone was dirty. No USB outlet. Hotel is a bit run down for $221 a night. Breakfast item not available. Had to wait for butter and more eggs. Indoor pool was not available.
Stayed 1 night in Dec 2023
Response from Owner on Dec 28, 2023
Haydee, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

10/10 Excellent

Kathleen

Stayed 1 night in Dec 2023
Response from Owner on Jan 15, 2024
Kathleen, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

2/10 Terrible

Gisele

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Owner on Dec 27, 2023
Thank you for taking the time to review us, Gisele. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room cleaning service was not good.
Stayed 4 nights in Dec 2023
Response from Owner on Dec 27, 2023
Heather, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

2/10 Terrible

Patrick, TAMARAC

Travelled with family
Disliked: Amenities
Felt unsafe .poor lighting around property in a not so desirable location.Hotel is generally dirty , including rooms and public areas. There was not even hand soap for the sink area . AC did not even function right. In a nutshell , stay away from this property . Not like other holiday inn express properties which are generally satisfactory in cleanliness and parking area
Stayed 1 night in Dec 2023
Response from Owner on Dec 27, 2023
Thank you for taking the time to share your feedback about your recent stay, Patrick. We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a warm, welcoming, and comfortable experience for all guests. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further with a member of our management team. Thank you for your feedback.

10/10 Excellent

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excllent rooms and service
Stayed 1 night in Dec 2023
Response from Owner on Dec 22, 2023
Benjamin, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Michka

Liked: Cleanliness, property conditions & facilities
My stay was good
Stayed 2 nights in Dec 2023
Response from Owner on Dec 18, 2023
Michka, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

2/10 Terrible

Rigoberto

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Owner on Dec 18, 2023
Thank you for taking the time to review us, Rigoberto. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

2/10 Terrible

Jesvin

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This place is very outdated. And the room smells so bad. I drove 4 hrs with my family with 2 toddlers my room wasnt ready on time. Took another 45 minutes past the check in time to get the room ready. And the room smells horrible. However the staff was very friendly and understandable of the conditions. Breakfast was really great. TV service went down on the last day of my stay. I will not stay in this place again.
Stayed 2 nights in Dec 2023
Response from Owner on Dec 14, 2023
Thank you for taking the time to share your feedback about your recent stay, Jesvin. We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a warm, welcoming, and comfortable experience for all guests. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further with a member of our management team. Thank you for your feedback.

8/10 Good

jayme

Travelled with family
Liked: Cleanliness, staff & service, amenities
Not as maintained as it should be. Very nice staff
Stayed 3 nights in Dec 2023
Response from Owner on Dec 14, 2023
Jayme, thank you for taking the time to leave us review! We appreciate both the positive feedback as well as the constructive feedback, and we will be sure to use this to improve our service in the future! We hope for the opportunity to host you again soon!

10/10 Excellent

Alejandro

Stayed 1 night in Dec 2023
Response from Owner on Dec 12, 2023
Alejandro, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

4/10 Poor

Joseph

Mediocrity
I don’t usually do reviews but this place is the epitome of mediocre. No rags in the rooms, shower amenities such as body wash were not restocked in the room. Half the channels on the 22inch tv don’t work do to directtv lose of contract. So as long as you’re just looking to sleep.. not watch TV or take a showers. Seems like this would be a perfect Holiday Inn experience.
Stayed 1 night in Dec 2023
Response from Owner on Dec 6, 2023
Thank you for taking the time to share your feedback about your recent stay, Joseph. We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a warm, welcoming, and comfortable experience for all guests. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further with a member of our management team. Thank you for your feedback.

10/10 Excellent

Fredric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice amenities
Nice amenities such as an indoor pool and complimentary breakfast. The pillows and beds are super comfy. HHG is always a go to hotel for us.
Stayed 2 nights in Dec 2023
Response from Owner on Dec 5, 2023
Fredric, thank you for sharing your experience. We appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting, but also exceeding the expectations of every guest. We hope you will come back and visit us again soon!

6/10 Okay

Angelo

Liked: Staff & service
Disliked: Cleanliness, room comfort
Very uncomfortable mattress, It needs to be replaced, coach had stains and toilet was dirty. The outside and lobby were welcoming and The breakfast was ok.
Stayed 1 night in Dec 2023
Response from Owner on Dec 5, 2023
Angelo, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

6/10 Okay

Luis

Travelled with family
Disliked: Cleanliness
Lady in the front desk
Stayed 1 night in Dec 2023
Response from Owner on Dec 5, 2023
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

6/10 Okay

Heather

Travelled with family
Disliked: Cleanliness
Wouldn’t do again
Waited for room to get cleaned. Hotel was not clean. Carpets are terrible. Got to room and it sure did not look like it had been cleaned. Hairs in shower, shower head gross, someone’s socks in the corner of the room by the sofa, no cups in bathroom, no wash clothes, no cups for coffee the next morning. Breakfast downstairs the next morning had a good variety and was good. Front desk staff was nice and helpful. Hotel seems understaffed.
Stayed 1 night in Dec 2023
Response from Owner on Dec 5, 2023
Heather, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

8/10 Good

Peter

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Owner on Dec 5, 2023
Peter, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

MILTON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great and the stay. Not a lot restaurant options.
Stayed 2 nights in Nov 2023
Response from Owner on Dec 2, 2023
Thank you very much for your positive feedback! We hope to serve you again in the future.