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Reviews of Hotel Sněžka

3.5 out of 5
Hotel Sněžka
Okružní 155, Spindleruv Mlyn

Reviews

8.4

Very good

Rating 10 - Excellent. 15 out of 37 reviews" "
Rating 8 - Good. 13 out of 37 reviews" "
Rating 6 - Okay. 8 out of 37 reviews" "
Rating 4 - Poor. 0 out of 37 reviews" "
Rating 2 - Terrible. 1 out of 37 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Deborah

Stayed 3 nights in Feb 2024

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Owain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hiking Holiday
Great location, few minutes walk to the centre of the village. Good breakfast in the hotel and helpful staff.
Stayed 2 nights in Aug 2020

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
January stay at Snezca
Lovely location with great views over the valley. Room was on the small side, not much space around the bed. Breakfast was plentiful, and generally good. We opted for half board, and the evening meals were good. The dwarf goats are very cute.
Stayed 4 nights in Jan 2020
Response from Sněžka on Jan 22, 2020
Dear Andrew, first of all I would like to thank you for your stay in the hotel Snezka**** and apologize for some shortcomings in our services. Thank you again for your visit and we will be honored to welcome you again sometime. Best regards, Petra Gottfried, hotel manager

10/10 Excellent

matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Great stay Great service Nice gorgous rooms Amazing helpful staff
Stayed 2 nights in Jan 2019
Response from Pavel Kmonicek on Feb 2, 2019
Thank you for your visit and your very nice comment. :) Looking forward to see you next time in Spindleruv Mlyn.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My beautiful stay in Krkonose
They were very kind a the reception, helped me a lot, were patient. Rich breakfast, nice spa area. Nice views form the hotel since it is on the hill.
Stayed 3 nights in Feb 2018
Response from Receptionist on Jul 12, 2019
Thank you for your review. We are very satisfied that you liked our hotel. We look forward to your next visit. Best regards, Edita Charouzdová - reception

8/10 Good

Yaroslav

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Steffen, Dresden

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Wir versuchen es nächstes Jahr , wenn sich die "Coronalage"gebessert hat
Stayed 5 nights in Nov 2020
Response from Alena on Nov 13, 2020
Wir freuen auf Ihre Besuch.

2/10 Terrible

Miguel Angel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I prefer to sleep on the street than in that hotel
The worst hotel i have ever been. The room was in the basement and It was so old, cold and with an horrible smell. It was so bad that we decided not to stay overnight in that hotel and look for another hotel.
Stayed 1 night in Aug 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Mar 2020
Response from Pavel Kmoníček, receptionist on Mar 11, 2020
Thank you for your review and we hope you will visit us next time. Best Regards

10/10 Excellent

Didde

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Skønt hotel
Lækkert hotel med god beliggenhed. Vi var på skiferie med familien (2 voksne og 2 børn). Stort rent værelse med dejlig udsigt til skibakkerne. Ingen larm fra andre værelser. Sødt personale der taler godt engelsk. Lækkert morgenmad med dejlig udsigt fra restauranten. Fint lille spaområde (boblebad, sauna, koldtvandsbassin) man kan booke en time privat om dagen (gratis hvis man bor på hotellet flere dage). Lækkert mad i restauranten til ok priser. Billig taxakørsel til og fra pisteområdet hvilket er rart da hotellet ligger højt. Det eneste jeg kunne ønske mig var et loungeområde et sted på hotellet eller på værelset hvis man kan sidde og læse i en bog. Kun godt mangle the køkken på værelset eller sted man kunne få kaffe/the med selvbetjening løbet af dagen. Ingen elevator. Kan varmt anbefale dette hotel :-)
Stayed 5 nights in Feb 2020
Response from Sněžka on Feb 19, 2020
Dear Didde, thank you for your review and we are very glad that you have chosen our hotel for your stay in Špindlerův Mlýn. The satisfaction of our guests is our greatest reward. We are glad that you liked us and we look forward to your next visit. Best regards, Petra Gottfried, hotel manager

10/10 Excellent

Anne Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dejligt hotel
Super dejligt hotel. Nyistandsatte fine værelser og lækker morgenmadsbuffet. Spa-området var småt, men stadig dejligt med boblebad og sauna. De talte ikke ret godt engelsk, men det lykkedes os alligevel at kommunikere😊 Hotellet ligger lidt højt oppe ift. byen, når man har små børn.
Stayed 5 nights in Jan 2020
Response from Sněžka on Feb 5, 2020
Dear Anne Marie, rhank you for the kind words, we are very glad that you were satisfied with us. Our main goal is to make our guests' stay exceptional and full of beautiful moments. We will look forward to seeing you in Sněžka soon. Best regards, Petra Gottfried, hotel manager

10/10 Excellent

Zsolt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2019
Response from Receptionist - Edita on Jul 10, 2019
Sehr geehrter Herr Zsolt, vielen Dank für Ihr Feedback. Wir freuen uns auf Ihren nächsten Besuch. Mit freundlichen Grüßen Edita Charouzdová - Rezeption

8/10 Good

Mariusz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Martina Jeníková, receptionist on Jul 9, 2019
Hello, thank you for your visit and also your nice review. We will look forward to see you next time.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Die Betten könnten größer sein, Fußbodenbelag könnte auch mal wieder erneuert werden.
Stayed 7 nights in May 2019
Response from Martina Jenikova, Rezeptionist on Jul 12, 2019
Danke für Ihre Einwände, sie sind sehr wichtig für uns. Wir freuen uns auf Ihren nächsten Besuch.

6/10 Okay

Ketty

Disliked: Staff & service, property conditions & facilities, room comfort
It´s okey.
The food served in the restaurant was surprisingly delicious. The younger service personal was helpful and nice, but there's an older woman working in the reception disk who is rather arrogant, rude and extremely slow. She's the reason we won't return to this hotel. Other from that the location is quite central and the spa gives a pleasant experience to the stay.
Stayed 7 nights in Feb 2019
Response from Pavel Kmoníček on Feb 28, 2019
Hello, thank you for your nice response, we are grateful for every satisfied guests and your remarks are for improvement of our services. Thank you for your stay.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Doppel Zimmer deluxe 4 Sterne verfehlt
Das Essen im Restaurant war sehr gut und die Bedienung super. Die Straßengeräusche sind sehr im Zimmer zu hören. Doppelzimmer mit Beistellcouch die Hart wie ein Brett war zum schlafen völlig ungeeignet ( Holzklasse) weit gefehlt von Deluxe. Dusche sehr eng selbst für normale Figur. Loppy und Bar schön eingerichtet, Skiraum mit Stiefeltrockner und abschließbaren Schränken mit Zugang vom Parkplatz. Wellnessbereich gut.
Stayed 3 nights in Feb 2019
Response from Pavel Kmonicek on Mar 3, 2019
Hallo, Vielen Dank für Ihre Bewertung und Ihren Aufenthalt. Wir verwenden Ihre Kommentare, um unsere Dienstleistungen zu verbessern, und freuen uns über eine positive Reaktion.

10/10 Excellent

Jesper

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super service og god mad
Stayed 4 nights in Feb 2019
Response from Havelková D., Front Office on Feb 19, 2019
Thank you for your review and we look forward to your next visit. With best regard

8/10 Good

Tomasz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019
Response from Pavel Kmoníček on Feb 12, 2019
Hello, thank you for visit and your nice review. Best regards Pavel Kmoníček

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es war ein wirklich sehr erholsamer Urlaub, das Personal war auch sehr nett, das einzige Manko war die Ziege vor meinem Fenster, die mich jeden Morgen wach gemacht hat.
Stayed 6 nights in Feb 2019
Response from Pavel Kmoníček on Feb 13, 2019
Hallo, Wir freuen uns sehr über Ihre positive Bewertung und entschuldigen uns für die Ziegen. Mit freundlichen Grüßen Pavel Kmoníček - Rezeption

10/10 Excellent

Michal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Havelková D. on Feb 5, 2019
Thank you for your feedback. We are pleased that you were satisfied with your stay. We will look forward to your next visit. Havelková D., Front Office

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lækkert hotel, unik beliggenhed
Fabelagtig beliggenhed, med udsigt over bjergene hvis man får værelse mod nord ! Fin og ikke for stor morgenmads buffet
Stayed 5 nights in Jan 2019
Response from Pavel on Jan 28, 2019
Thank you for your visit and your nice review :) Best Regards Pavel Kmonicek reception of Hotel Sněžka

10/10 Excellent

Rudolf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Der Aufenthalt im Hotel Snezka lohnt sich
Sehr gute Lage.
Stayed 3 nights in Sep 2018
Response from Havelková D. on Oct 5, 2018
Vielen Dank für Ihre Bewertung und wir freuen uns auf Ihren nächsten Besuch. Rezeption Hotel Snezka ****

8/10 Good

Jens

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from Jana Jirmanová on Aug 16, 2018
Thank you for your feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Hat uns gut gefallen! Nettes hilfsbereites Personal! Super Aussicht und gut gelegen! Frühstücksbüffet könnte besser sein!
Stayed 4 nights in Jul 2018
Response from Jana Jirmanová on Aug 18, 2018
Vielen Dank für Ihr Feedback. Ihre Bemerkung wird angesprochen.

6/10 Okay

Malgorzata

Liked: Cleanliness, staff & service
Hotel ogólnie Ok, ale lata świętości ma już za sobą, powinien mieć ***
Stayed 3 nights in Mar 2018

10/10 Excellent

Hanna, Berlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfekt gelegenes und schönes Hotel
Waren zum Skifahren dort. Hätten ein Superior Doppelzimmer. Die Einrichtung war top, das Bett wunderbar bequem und alles schien sehr neu, vor allem das geräumige Bad mit übergroßer Wanne und Dusche. Toll zum Entspannen nach dem Skifahren. Allerdings wurde es in der Woche, in der wir da waren kein einziges Mal geputzt. Nur die Handtücher wurden ausgetauscht. Das war etwas schade, da man es im Winterurlaub schon mehrmals am Tag ausgiebig nutzt und es dementsprechend schneller schmutzig wird. Aber das ist auch der einzige Kritikpunkt. Sonst kann ich das Hotel nur wärmstens weiterempfehlen.
Stayed 7 nights in Feb 2018

8/10 Good

dagmara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

10/10 Excellent

Kristyna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rádi se vrátíme....
Hotel je velice pěkný, čistý, je vidět, že si někdo dává záležet, dobré snídaně a perfektní grilování... Super výhled z terasy, ideální poloha - klid a přitom pár kroků od centra.... Wellness super, čisté - jen je třeba si ho rezervovat včas - je privátní. Malý nedostatek je vedro na pokojích. Pomohly by zatemňovací závěsy.
Stayed 2 nights in Aug 2017

6/10 Okay

Adam

Liked: Cleanliness
Hotel nie przekracza standardu 3 gwiazdek Na 4 nie zasługuje. Twarde łóżko. Skrzypiące podłogi i stropy. Słabe wyciszenie. Jedzenie nie zachwyca. Obsługa kiepska. Dobra lokalizacja i klimatyczne wnętrza. Cena zbyt wysoka do jakości.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
vi uppskattade det lugnare läget, nära centrum men lite i utkanten

6/10 Okay

Ole, Hørve

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel Sněžka
Fint hotel med fantastiske faciliteter i kælderen: Sauna og "is bad" 5-8 grader. Boblebad og afslapnings-brikse, alt som nyt og indeholdt i værresesprisen. Dog var der en underligt belærende tjener som synes han skulle overbevise mine drenge og jeg om at fodbold var fuldstændig YT, det var kun ishockey der var godt. Maden var ikke noget at råbe hurra for men udover den ene tjener var personalet kun venlige og korrekte i deres optræden.

6/10 Okay

Roel, Zoetermeer

Liked: Cleanliness, room comfort
Wintersport verblijf februari 2016
Redelijk hotel, personeel bij receptie erg vriendelijk, restaurant en bar wat minder, ontbijtbuffet wel goed verzorgd.

10/10 Excellent

Marek, Leszno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bardzo miły pobyt:)
Hotel super,widoki cudne, fajne położenie hotelu- niestety podjazd w zimie wymaga łańcuchów na kołach i trochę daleko do wyciągów narciarskich ( z pod hotelu nie jeżdżą ski busy)

10/10 Excellent

Matthias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Grzegorz, Poznań

Liked: Cleanliness, property conditions & facilities
Brak możliwości skorzystania z sauny i jacuzzi - zapisy na kilka dni do przodu.

6/10 Okay

Michael