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Reviews of Baymont by Wyndham Mishawaka South Bend Area

2.5 out of 5
Baymont by Wyndham Mishawaka South Bend Area
120 West University Drive, Mishawaka, IN

Reviews

7.2

Good

Rating 10 - Excellent. 280 out of 1001 reviews" "
Rating 8 - Good. 331 out of 1001 reviews" "
Rating 6 - Okay. 187 out of 1001 reviews" "
Rating 4 - Poor. 105 out of 1001 reviews" "
Rating 2 - Terrible. 98 out of 1001 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Michael

Business traveller
Disliked: Cleanliness
We had kids drinking and running around the hotel one night and we found bed bugs in one of our rooms, caught a bed bug and went to check in with it in a bag to show them and they asked what room and then said they would look into it.
Stayed 2 nights in Apr 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel offered a nice breakfast and pool. Easy in and out. Clean
Stayed 1 night in Apr 2024

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big rooms, cozy. mini fridge in the room ran too cold and froze all our drinks and food over. found it odd that the windows on the second floor opened all the way with no screen. someone could easily jump or fall out of the second story
Stayed 3 nights in Apr 2024

6/10 Okay

Christian

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The hotel was nice, but did not offer daily housekeeping, and even though that could be overlooked, on the last day it did NOT have hot water for the shower.
Stayed 3 nights in Apr 2024

4/10 Poor

Michael

Business traveller
Disliked: Amenities
Had an issue with night clerk on 4/20/2024. One of my staff got locked out of room about 11:30pm. Went to front desk to talk to night clerk and he was no where to be found. There were other people up there trying to reach him as well. He had shone signs of being intoxicated about 11pm when we witnessed him last. Tried repeatedly to call with no answer. Banging on door and window to office with no response. Contacted another Baymont in the area and the owner showed up from other location. He happened to know owner of the one we were staying at. Upon entering the coded door and opening the office door the night clerk was passed out in the floor. By 1:30am my staff finally got new key to room, guest that were waiting left for new hotel. Was not happy.
Stayed 2 nights in Apr 2024

2/10 Terrible

Michael

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Waited 10-15 minutes at checkin for someone to arrive at the desk. Upon arriving in our room there were candy wrappers left behind the toilet and the room lacked a good cleaning. During our stay we never saw anyone behind the desk or in breakfast area. Saying they offer breakfast is overrated as choices are very limited. Experienced a terribly disruptive evening as several groups arrived after 11pm to checkin, however, no one was at the desk. These folks began calling the office as instructed, but no one responded. After that proved unsuccessful they began knocking on doors waking others in their rooms. This went for at least several hours all because no one was working the desk. Management lacks customer service expected by a well-known franchise, as well as, creating potential security issues for customers as there is no supervision of those entering the hotel. Do not recommend this hotel.
Stayed 2 nights in Apr 2024

4/10 Poor

Brydgette

Travelled with family
Disliked: Cleanliness, staff & service, amenities
We’ve stayed at this hotel several times in the past, but this property has become dirty & disgusting. We had to beg for enough towels for the number of people in the room & we’re told several times the towels were “in the dryer”. The 2nd night, we asked for more towels….gave 4 (for a reservation with 5) & were given back 3 & told they’d bring some later. Took a remote down for batteries later & asked for towels a 3rd time - got 1 battery replaced in the remote (still didn’t work) & 2 waded up towels (they were at least warm). Lounge chairs in the pool were destroyed & falling in. There were chips on the floor in the lobby. The pull out couch was a sunken mess & we couldn’t even use the pull out bed due to springs popping out. The couch had something that looked like hot chocolate powder all over it. There were stains on the sheets & several towels. Absolutely ridiculous & I will avoid this hotel in the future.
Stayed 2 nights in Apr 2024

2/10 Terrible

Tayeana

Disliked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay here when we come to ND. It's a great hotel at a good price. Excellent location close to shopping and dining.
Stayed 1 night in Apr 2024

2/10 Terrible

John

Travelled with family
Disliked: Property conditions & facilities
Breakfast was not good. Pillows were like sleeping on bags of golf balls.
Stayed 2 nights in Apr 2024

10/10 Excellent

David B

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean property, friendly and helpful staff, it was a very pleasant experience, thank you 🙏
Stayed 1 night in Feb 2024

10/10 Excellent

Luis

Stayed 1 night in Mar 2024

6/10 Okay

Gina

Travelled with group
Disliked: Property conditions & facilities
Had to look at 3 different rooms as the first bathroom still had someone's hair stuck to the shower and bathtub needs to be reglazed as it was so super chipped. Second bathroom smelled like pee. 3rd room was okay, however, cleaning needs to greatly improve at this location a lot of dirt/grime in corners...need a thorough spring cleaning.
Stayed 1 night in Mar 2024

6/10 Okay

Albert

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jason

Stayed 1 night in Mar 2024

2/10 Terrible

Steven

Business traveller
Disliked: Staff & service
I was looking forward to checking in and getting into the pool. When i arrived there was noone there to check me in.
Stayed 1 night in Mar 2024
Response from Harsh P on Mar 8, 2024
Hi Steven,We offered you amazing service. We let you stay till 5pm, if you are still not satisficed then I apologized for our hospitality. Our check out was at 11am.

6/10 Okay

Tavaughn

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The property was relatively clean and the staff was nice. The only problem was the boiler broke down so there was no hot water. Other than that I was satisfied with my stay.
Stayed 1 night in Mar 2024

2/10 Terrible

Stevie

Disliked: Staff & service, property conditions & facilities
Heard lots of fighting in the halls, bathroom wasn’t very clean, looked a little run down. Ended up leaving early and not staying. Was very uncomfortable.
Stayed 1 night in Feb 2024

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice.
Stayed 1 night in Feb 2024

2/10 Terrible

Paul

Disliked: Staff & service
Im here to check in and no one at desk. Phone just keeps ringing.
Stayed 1 night in Feb 2024

8/10 Good

Donald

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly, helpful staff
Stayed 3 nights in Feb 2024

10/10 Excellent

Becky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great. The hotel is clean and comfortable. We come to a lot of football and basketball games at ND and we'll stay here again.
Stayed 1 night in Feb 2024

10/10 Excellent

Bruce

Liked: Amenities
Good experience
Stayed 1 night in Jan 2024

8/10 Good

Raquel

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Anny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Shara

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the things listed in the amenieties is black out curtains. The black out curtains don't even go 1/2 way accross the window. We were on the 1st floor and our window lined up with the entrance. There was no privacy and we had headlights constantly shining through our window. In order to watch TV, we had to leave the entry light on. When I went to take a shower, there were long black hairs and an earring on the floor...none of which belonged to me. The customer service was terrible.
Stayed 1 night in Jan 2024

10/10 Excellent

DIANA, ROME

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Kent

Travelled with family and small children
Liked: Cleanliness, staff & service
Liked the pool & facilities for larger family. Breakfast was a little lacking - the bisquits for the gravy were hard.

8/10 Good

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Carolyn

It was minimal on everything, but ok
Stayed 1 night in Oct 2023

10/10 Excellent

Destini

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Amy

Travelled with partner
Liked: Property conditions & facilities
Disliked: Amenities
The baymont had a good bed and tv. The bathroom had no electrical outlets, so hard to dry hair or use curling iron. The party next door was very noisy and out in the fall noise too. Very thin walls, so made sleeping difficult.
Stayed 1 night in Dec 2023

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Laurie, Auburn

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The place was dirty no elevator. Scarey looking place
Stayed 1 night in Dec 2023

2/10 Terrible

Ashley

Disliked: Staff & service
Horrible service and dirty place!
Went to check in. The front desk clerk was rude. Went to the room only one lamp worked told front desk he came in tried to fix it broke the only lamp working ask for a different room seemed inconvenienced by that got us in another room. When we opened the curtains found black mold. Not only that after booked on the hotels.com app they charged my bank account for another room. When complained in the morning said it’s not charged twice but the charge is still there! We stay there frequently and won’t be back. When showed the pictures of the mold didn’t even get an apology or anything! Won’t be back our business will be elsewhere!!
Stayed 1 night in Dec 2023

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
K
Stayed 1 night in Nov 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service
I was very happy that the front desk gave me a handicapped room when he found that I was disabled. I had neglected consider that I made the reservation. I was a little taken a back though to find that there was no electrical outlet near the bathroom sink or at least not one that was visible. That made harder to shave.
Stayed 2 nights in Nov 2023

4/10 Poor

Jessica

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Breakfast was horrible there was nothing ever ! Beds were comfy and room was clean. Bathroom could be updated. House keeping lady was super nice! Front desk guy was rude.
Stayed 4 nights in Nov 2023

4/10 Poor

William

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Never going back
We arrived late and there were men lounging near check in watching loud videos on their phones which was strange and uncomfortable. Woman at front desk was polite and nice. Property was old and did not seem clean. Bathtub was dirty with soap from former guest still in it. No one cleaned our room at all during our three night stay. No new towels. Breakfast was mediocre with coffee that was more like brown water. We were very disappointed. It was very noisy. We were awakened by guests above us stomping around in their room.
Stayed 3 nights in Nov 2023

2/10 Terrible

Mary

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I didnt like when we checked in and the room smelled like cigarettes, so i went and asked if he could change our room and the 2nd room the toliet didnt flush and was very dirty. Went back to the younger guy and he took me to look at 5 other rooms all were very dirty. Finally we had a room that was still dirty but the bed looked ok and at this point after driving 12 hours we just accepted it. We booked through Expedia so we couldnt get our money back. The soap was the size of a quarter, i kid you not. The shampoo was so small it only wased my head, i had to ask for more.every morning it sounded like some kid was upstairs running all over the place. It also happened at night but not as much. I would never ever stay at that place again.im not one to complain but it was filty!
Stayed 3 nights in Nov 2023

10/10 Excellent

Jose

Stayed 1 night in Nov 2023

10/10 Excellent

Robert

Stayed 1 night in Nov 2023

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was exactly what we needed. Good price...
Stayed 1 night in Nov 2023

2/10 Terrible

Whitney

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is so outdated and smells terrible. We were in the front of the hotel and heard all the sounds of outside like it was right inside our room. Front desk staff had no idea what was going on. Will never stay here again
Stayed 1 night in Nov 2023

6/10 Okay

kim

Liked: Cleanliness
Stayed 1 night in Nov 2023

8/10 Good

Joseph

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better breakfast
Stayed 4 nights in Nov 2023