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Reviews of InterContinental Sofia, an IHG Hotel

5 out of 5
InterContinental Sofia, an IHG Hotel
4 NARODNO SABRANIE SQ, Sofia

Reviews

9.4

Exceptional

Rating 10 - Excellent. 417 out of 531 reviews" "
Rating 8 - Good. 86 out of 531 reviews" "
Rating 6 - Okay. 14 out of 531 reviews" "
Rating 4 - Poor. 8 out of 531 reviews" "
Rating 2 - Terrible. 6 out of 531 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

gulzar, dallas

Travelled with partner
Liked: Staff & service, amenities
The shower was small and water flows outside the shower stall. Bathroom smelled like sewage back up.
Stayed 3 nights in May 2024
Response from Kiril Radoev on May 21, 2024
Dear gulzar,thank you for taking the time to share your experience online. Please accept my apologies for the inconveniences that you have experienced. I do hope that you will give us another chance to show you that we could make it right.Best regards,Kiril RadoevDirector of Operations

10/10 Excellent

Itzhak, JAMICA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best location in Sofia
Stayed 3 nights in May 2024
Response from Kiril Radoev on May 13, 2024
Dear Itzhak.thank you for taking the time to rate our hotel so high. It is much appreciated.Best regards,Kiril RadoevDirector of Operations

10/10 Excellent

Vasken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kiril Radoev on May 1, 2024
Dear Vasken,Thank you so much for the high rating you have given to our hotel. We highly appreciate it and we are looking forward to welcoming you back soon.Best regards,Kiril RadoevDirector of Operations

10/10 Excellent

Izabella, Chicago

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room with the terrace is stunning! Food in both restaurants is delicious and staff is very nice!
Stayed 1 night in Apr 2024
Response from Kiril Radoev on Apr 29, 2024
Dear Izabella,thank you so much for the excellent feedback regarding your recent stay with us.We highly appreciate it and we do hope to welcome you back.Best regards,Kiril RadoevDirector of Operations

8/10 Good

Lan

Travelled with group
Liked: Cleanliness, staff & service
Great location in Sofia Center near historic sites. Short walk to major sightseeing spots and restaurants. Good service by the staff. The issues we had was, the back side of the hotel was blocked by buildings. No view at all and we had to keep curtains closed at all times. The electric plug at coffee/tea station was broken, the QR code on TV screen for room service did not work, and when I ordered with menu from their website it turned out the menu was outdated. Small stuff like that. Otherwise it is a great place to stay in the hotel.
Stayed 4 nights in Apr 2024
Response from Kiril Radoev on Apr 29, 2024
Dear Lan,thank you for taking the time to share your feedback for your recent stay with us. Please accept my apologies for the inconvenience you have experienced with the electric plug and the room service menu. Please be informed that these points have been already addressed by our technical team.We do hope to welcome you back soon.Best regards,Kiril RadoevDirector of Operations

10/10 Excellent

Phil

Stayed 2 nights in Feb 2024
Response from Kiril Radoev on Apr 18, 2024
Dear Phil,the excellent rating you have given us is much appreciated and we are looking forward to welcoming you back.Best regards,Kiril RadoevExecutive Assistant Manager

10/10 Excellent

Galina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Kiril Radoev on Apr 18, 2024
Dear Galina,thank you for taking the time to rate our hotel so high. We are looking forward to welcoming you back.Best regards,Kiril RadoevExecutive Assistant Manager

10/10 Excellent

Leyla

Stayed 1 night in Feb 2024
Response from Kiril Radoev on Feb 20, 2024
Dear Leyla,thank you for the high rating you have given to our hotel. We do hope to welcome you back.Best regards,Kiril RadoevExecutive Assistant Manager

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Kiril Radoev on Feb 8, 2024
Dear Philip,Thank you so much for the five out of five rating that you have given to our hotel. It is much appreciated.Best regards,Kiril Radoev Executive Assistant Manager

10/10 Excellent

Nicole

Travelled with partner
Liked: Amenities
Stayed 2 nights in Jan 2024
Response from Kiril Radoev on Jan 15, 2024
Dear Nicole,thank you so much for the high rating you have given us. We will be expecting you again.Best regards,Kiril RadoevExecutive Assistant Manager

10/10 Excellent

Jim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’ll be back!
Great hotel right by Nevsky cathedral. A short walk to vitosha, next to Subway line. Perfect location. Go inside and you’re in an oasis that you’d expect for the intercontinental brand. Extremely comfortable rooms, wonderful staff. The restaurant is great too!
Stayed 1 night in Dec 2023
Response from Executive Assistant Manager on Jan 10, 2024
Dear Jim,Many thanks for sharing your feedback and we are thrilled to hear that you enjoyed your stay with us. We are looking forward to welcoming you back soon!Best regards,Kiril Radoev

10/10 Excellent

Sergei, Tenafly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Kiril Radoev on Jan 10, 2024
Dear Sergei,thank you so much for the five star rating you have given us. It is much appreciated.Best regards,Kiril RadoevExecutive Assistant Manager

10/10 Excellent

andre

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Kiril Radoev on Dec 21, 2023
Dear Andre,we highly appreciate the 10 out of 10 score you have given us and we are looking forward to welcoming you back.Best regards,Kiril RadoevExecutive Assistant Manager

10/10 Excellent

Sanjay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, central, and friendly staff.
Stayed 2 nights in Dec 2023
Response from Kiril Radoev on Dec 21, 2023
Dear Sanjay,thank you so much for the nice words. We hope to welcome you back soon.Best regards,Kiril RadoevExecutive Assistant Manager

10/10 Excellent

Somay

Liked: Cleanliness, staff & service, property conditions & facilities
It’s an older hotel but serviceable, staff are friendly and helpful
Response from Kiril Radoev on Feb 20, 2024
Dear Somay,thank you for taking the time to rate our hotel with 5 out of 5. It is much appreciated.Best regards,Kiril RadoevExecutive Assistant Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Kiril Radoev on Dec 21, 2023
Dear guest,thank you for the high rating. It is much appreciated and we are looking forward to welcoming you back.Best regards,Kiril RadoevExecutive Assistant Manager

10/10 Excellent

Alejandro, Miami Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly staff.
Stayed 2 nights in Nov 2023
Response from Kiril Radoev on Dec 21, 2023
Dear Alejandro,thank you so much for staying with us and for sharing your positive experience via Expedia. We are happy that you had nice time with us and we are looking forward to welcoming you back.Best regards,Kiril RadoevExecutive Assistant Manager

10/10 Excellent

Subroto

Stayed 2 nights in Nov 2023
Response from Kiril Radoev on Dec 21, 2023
Dear Subroto,we highly appreciate the 5 out of 5 you have given to our hotel and we are looking forward to welcoming you back.Best regadrs,Kiril RadoevExecutive Assistant Manager

8/10 Good

Maya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Kiril Radoev on Nov 21, 2023
Dear Maya,Thank you for taking the time to rate our hotel. It is much appreciated.Best regards,Kiril RadoevExecutive Assistant Manager

8/10 Good

Shaaron

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and modern rooms and furniture.
Stayed 1 night in Nov 2023
Response from Kiril Radoev on Nov 15, 2023
Dear Shaaron,thank you for choosing our hotel and for taking the time to share your experience online.We hope to welcome you back once your travel plans bring you back to Sofia!Best regards,Kiril RadoevExecutive Assistant Manager

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel!
Fantastic hotel..staff very attentive..Sveda, Duty Manager, was very helpful..Definitely will be back..
Stayed 3 nights in Nov 2023
Response from Kiril Radoev on Nov 15, 2023
Dear Dean,thank you so much for taking the time to share your positive feedback online. We highly appreciate your nice words and we are looking forward to welcoming you back.Best regards,Kiril RadoevExecutive Assistant Manager

10/10 Excellent

María E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Kiril Radoev on Nov 15, 2023
Dear Maria,thank you so much for the high score you have given us.It is much appreciated.Best regards,Kiril RadoevExecutive Assistant Manager

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very accommodating and I enjoyed the clean, quiet, and comfortable facility.
Stayed 4 nights in Oct 2023
Response from Kiril Radoev on Oct 26, 2023
Dear Raymond,Thank you for choosing our hotel and for the positive feedback that you have shared online. We are looking forward to welcoming you back.Best regards,Kiril RadoevExecutive Assistant Manager

10/10 Excellent

JOSE

Stayed 3 nights in Sep 2023
Response from Kiril Radoev on Oct 26, 2023
Dear Jose,Thank you for taking the time to give such a high rating. It is much appreciated.We are looking forward to welcoming you back.Best regards,Kiril RadoevExecutive Assistant Manager

10/10 Excellent

Jason

Stayed 1 night in Oct 2023
Response from Kiril Radoev on Nov 15, 2023
Dear Jason,we highly appreciate your high score and we are looking forward to welcoming you back.Best regards,Kiril RadoevExecutive Assistant Manager

10/10 Excellent

Zornitsa

Stayed 2 nights in Oct 2023
Response from Kiril Radoev on Nov 15, 2023
Здравейте, Зорница,благодаря ви за отделеното време да оцените хотела ни с 5 от 5.Ще ви очакваме отново!Поздрави,Кирил РадоевОперативен мендижър

10/10 Excellent

Malvina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023
Response from Kiril Radoev on Oct 9, 2023
Dear Malvina,thank you so much for the high rating you have given to our hotel. It is much appreciated and we are looking forward to welcoming you back.Best regards,Kiril RadoevExecutive Assistant Manager

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel 10/10
Wonderful stay. Great hotel and amazing staff. Thank you for everything.
Stayed 1 night in Sep 2023
Response from Kiril Radoev on Oct 5, 2023
Dear Ali,thank you very much for staying with us and for taking the time to share your positive experience online. It is much appreciated.Best regards,Kiril RadoevExecutive Assistant Manager

10/10 Excellent

Ivan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, great location and great view (cathedral side)
Stayed 1 night in Sep 2023
Response from Kiril Radoev on Sep 25, 2023
Dear Ivan,thank you so much for giving us such a high score. It is much appreciated.We are looking forward to welcoming you back.Best regards,Kiril RadoevExecutive Assistant Manager

10/10 Excellent

john

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023
Response from Kiril Radoev on Sep 27, 2023
Dear john,thank you so much for staying with us and for taking the time to rate our hotel with 10 out of 10. It is much appreciated.Best regards,Kiril RadoevExecutive Assistant Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Kiril Radoev on Sep 25, 2023
Dear John,thank you for staying with us and for taking the time to rate our hotel so high. We do hope to welcome you back.Best regards,Kiril RadoevExecutive Assistant Manager

10/10 Excellent

JAAFAR

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Evrey thing Excellent
Stayed 2 nights in Sep 2023
Response from Kiril Radoev on Sep 20, 2023
Dear Jaafar,thank you for choosing our hotel and for taking the time to share your positive feedback online. We highly appreciate it and we are looking forward to welcoming you back in the near future.Best regards,Kiril RadoevExecutive Assistant Manager

10/10 Excellent

TAMAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Kiril Radoev on Sep 18, 2023
Dear Tamar,thank you for the high rating you have given us. It is much appreciated.Best regards,Kiril RadoevExecutive Assistant Manager

10/10 Excellent

Todd

Stayed 1 night in Sep 2023
Response from Kiril Radoev on Sep 18, 2023
Dear Todd,thank you so much for rating our hotel with 10 out of 10. We highly value your feedback and we are looking forward to welcoming you back soon.Best regards,Kiril RadoevExecutive Assistant Manager

10/10 Excellent

Amir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Kiril Radoev on Aug 29, 2023
Dear Amir,thank you for taking the time to rate our hotel with 10/10. It is much appreciated.Best regards,Kiril RadoevExecutive Assistant manager

10/10 Excellent

Abdullah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful stay in Sofia
Beautiful stay in Sofia
Stayed 4 nights in Aug 2023
Response from Kiril Radoev on Aug 23, 2023
Dear Abdullah,Many thanks for sharing your feedback and we are thrilled to hear that you enjoyed your stay with us. We are looking forward to welcoming you back soon!Best regards,Kiril RadoevExecutive Assistant Manager

10/10 Excellent

Leyla

Stayed 2 nights in Aug 2023
Response from Kiril Radoev on Aug 23, 2023
Dear Leyla,thank you for taking the time to rate our hotel so high. It is much appreciated and we are looking forward to welcoming you back.Best regards,Kiril RadoevExecutive Assistant Manager

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great
Stayed 2 nights in Aug 2023
Response from Kiril Radoev on Aug 8, 2023
Dear Michael,thank you so much for the positive feedback that you have shared online.We are looking forward to welcoming you back.Best regards,Kiril RadoevExecutive Assistant Manager

4/10 Poor

Oleg

Travelled with partner
Liked: Cleanliness
Workers were fixing the road nest to the hotel was very loud and not very clean.
Stayed 3 nights in Jul 2023
Response from Kiril Radoev on Aug 5, 2023
Dear Oleg,please accept my sincere apologies for the inconvenience you have had around the hotel during your recent stay with us. We are looking forward to welcome you back.Best regards,Kiril RadoevExecutive Assistant Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 1 night in Jul 2023
Response from Kiril Radoev on Aug 5, 2023
Dear Michael,thank you so much for the positive feedback. The whole team of the hotel is looking forward to welcoming you back.Best regards,Kiril RadoevExecutive Assistant Manager

10/10 Excellent

Atul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful stay
Enjoyed the stay - staffveas friendly and helpful Breakfast was very good
Stayed 1 night in Jul 2023
Response from Kiril Radoev on Aug 1, 2023
Dear Atul,Many thanks for sharing your feedback and we are thrilled to hear that you enjoyed your stay with us. We are looking forward to welcoming you back soon!Best regards,Kiril RadoevExecutive Assistant Manager

10/10 Excellent

Tihomir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top of the line
Stayed 1 night in Jul 2023
Response from Kiril Radoev on Aug 1, 2023
Dear Tihomir,thank you for the high rating you have given us. We are looking forward to welcoming you back.Best regards,Kiril RadoevExecutive Assistant Manager

10/10 Excellent

JIACHANG

Stayed 1 night in Jul 2023
Response from Kiril Radoev on Aug 14, 2023
Dear JIACHANG,Many thanks for sharing your feedback and we are thrilled to hear that you enjoyed your stay with us. We are looking forward to welcoming you back soon!Best regards,Kiril RadoevExecutive Assistant Manager

10/10 Excellent

Ivana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Kiril Radoev on Jul 27, 2023
Dear Ivana,thank you so much for choosing our hotel and for the hisgh score you have given us. We are looking forward to welcoming you back.Best regards,Kiril Radoev Executive Assistant Manager

10/10 Excellent

Mazel

Stayed 7 nights in Jul 2023
Response from Kiril Radoev on Jul 17, 2023
Dear Mazel,thank you so much for choosing our hotel and for taking the time to rate your experience this high. It Is much appreciated.We are looking forward to welcoming you back soon.Best regards,Kiril RadoevExecutive Assistant Manager

10/10 Excellent

Hamed

Stayed 1 night in Jul 2023
Response from Kiril Radoev on Aug 1, 2023
Dear Hamed,thank you so much for giving us such a high rating. We hope to welcome you back.Best regards,Kiril RadoevExecutive Assistant Manager

8/10 Good

Nicholas

Liked: Cleanliness, staff & service
Good stay but overpriced
Hotel was nice enough but nowhere near worth the value they charge. The sockets in our room were damaged and I had to reattach the flush buttons for the toilet as they weren’t attached when we arrived. Rooms could also be lighter.
Stayed 1 night in Jun 2023
Response from Kiril Radoev on Jun 9, 2023
Dear Nicholas,Thank you for taking the time to review your stay with us. I was disappointed to read that on this occasion we did not entirely meet your expectations. I would like to apologize and assure you that your comments have been followed-up with the technical department.I hope that we will have another opportunity to welcome you back and to show you that we can make it right.With best regards,Kiril RadoevExecutive Assistant Manager

10/10 Excellent

BYEONGCHAE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Kiril Radoev on May 30, 2023
Dear BYEONGCHAE,thank you for taking the time to rate our hotel so high. It is much appreciated.We are looking forward to welcoming you back soon.Best regards,Kiril RadoevExecutive Assistant Manager

10/10 Excellent

DANIEL CHIKA

Liked: Cleanliness, staff & service, property conditions & facilities
Memories
Stayed 1 night in May 2023
Response from Kiril Radoev on May 22, 2023
Dear Daniel,thank you for taking the time to share your recent experience online. I am glad that you have enjoyed your time with us and I am looking forward to welcoming you back soon.Best regards,Kiril RadoevExecutive Assistant Manager

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Kiril Radoev on May 9, 2023
Dear Steven,thank you so much for taking the time to rate our hotel this high. It is much appreciated. We are looking forward to welcoming you back soon.Best regards,Kiril RadoevExecutive Assistant Manager