Lobby lounge

Reviews of Hotel Sønderborg Kaserne

3 out of 5
Hotel Sønderborg Kaserne
Gerlachsgade 8, Sønderborg

Reviews

8.6

Excellent

Rating 10 - Excellent. 337 out of 706 reviews" "
Rating 8 - Good. 278 out of 706 reviews" "
Rating 6 - Okay. 61 out of 706 reviews" "
Rating 4 - Poor. 22 out of 706 reviews" "
Rating 2 - Terrible. 8 out of 706 reviews" "

9.0/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

simon

Stayed 1 night in Feb 2024
Response from Hotel Sønderborg Kaserne on Feb 9, 2024
Dear Simon,Thank you for sharing your feedback about your recent stay at Hotel Sønderborg Kaserne. We appreciate your honest review as it helps us identify areas where we can improve.We regret to hear that your experience with us did not meet your expectations, and we apologize for any shortcomings you encountered during your stay. Your satisfaction is important to us, and we take your feedback seriously.If you have any specific concerns or suggestions for improvement, we would greatly appreciate hearing them. Your feedback will help us address any issues and enhance the experience for our future guests.We hope to have the opportunity to welcome you back to Hotel Sønderborg Kaserne in the future and provide you with a better experience. If you have any further comments or concerns, please feel free to reach out to us directly.Warm regards,Hotel Sønderborg Kaserne

8/10 Good

Frantz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
family celebration
very enjoyable, will stay again any time
Stayed 2 nights in Nov 2023
Response from Hotel Sønderborg Kaserne on Nov 6, 2023
Dear Frantz,Thank you for your positive review! We are delighted to know that you had a very enjoyable experience during your family celebration at Hotel Sønderborg Kaserne. It is heartening to hear that we will be your choice of stay in the future as well – that’s the best compliment we could ask for.We eagerly await your return and look forward to making your next stay just as pleasant, if not more. Remember, we're always here to assist you with any requests to make your visit exceptional.Warm wishes,Hotel Sønderborg Kaserne

10/10 Excellent

Ayten

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, modern, rather large rooms and friendly, helpful staff. Free tea&coffee available at the kitchen. Will stay there again when in the area.
Stayed 1 night in Sep 2023
Response from Hotel Sønderborg Kaserne on Sep 26, 2023
Dear Ayten,A heartfelt thank you from the entire team at Hotel Sønderborg Kaserne for your perfect score and wonderful review! We are beyond happy to learn about your satisfying experience with our clean and spacious rooms, modern facilities, and friendly staff.We are also glad to hear you enjoyed the complimentary tea and coffee available at our kitchen. Your intent to return warms our hearts, and we eagerly look forward to welcoming you back when you are in the area again.Warm regards and see you soon,Hotel Sønderborg Kaserne

10/10 Excellent

Cornelia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, comfortable and big. Nice seating area with view of the waterfront. Mattress very comfortable. Coffee/tea facility. Reception staff was very helpful, recommending sights and restaurants. Breakfast buffet offered a good selection and staff in the breakfast hall were very helpful. The hotel is a short walk away from the waterfront, town centre is walkable as is the Alsion Koncertsalen across the water where we enjoyed a wonderful concert. We spent five nights in the hotel and were sad to leave. Can't wait to return next year.
Stayed 5 nights in Aug 2023
Response from Hotel Sønderborg Kaserne on Sep 1, 2023
Dear Cornelia,Wow, a 5 out of 5 rating! We're over the moon to hear that your experience with us was so enjoyable, and we want to extend a heartfelt thank you from the entire team here at Hotel Sønderborg Kaserne.We're thrilled you appreciated the clean, spacious room, and the view of the waterfront. Our staff was equally delighted to assist you with recommendations for sights and restaurants. Also, it's great to know you enjoyed the convenient location, and were able to attend a concert at Alsion Koncertsalen!Your kind words about the breakfast buffet and our helpful staff in the breakfast hall are deeply appreciated. We aim to offer a great start to our guests' day.We're honored that you're already planning to return next year. We look forward to welcoming you back for another wonderful stay!Best regards,Hotel Sønderborg Kaserne

8/10 Good

Frantz

Stayed 1 night in May 2023
Response from Receptionen on May 16, 2023
Tak for din tilbagemelding og vi håber du nød dit ophold på HOTEL Sønderborg Kaserne

10/10 Excellent

Timothy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Super clean, good location.
Stayed 1 night in Feb 2023

8/10 Good

Vinoth

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Spacious + nice view but need some cleanliness
Pros: spacious room with nice view. Friendly receptionists. Free parking in the premises. Cons: Saw some stains in the towel. Towels should be stain free.
Stayed 1 night in Aug 2022
Response from Reception on Sep 17, 2022
Dear Vinoth Thank you very much for your feedback.We value and process all feedback as it helps us to be even better.We hope to be able to welcome you again - and wish you a nice day.Yours sincerely,HOTEL Sønderborg Barracks.Phone number. 7370 0000.

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, comfortable bed, everything you needed and an incredibly good breakfast. Air conditioning would have been a plus as it was so hot when we stayed.
Stayed 1 night in Aug 2022
Response from Reception on Aug 26, 2022
Dear JamesThank you very much for your feedback.We value and process all feedback as it helps us become even better.We regret that the stay at HOTEL Sønderborg Kaserne did not meet your expectations.The message has been passed on to our service team, who will take all criticism into consideration for the future.We wish you a good day.Best regards,HOTEL Sønderborg Kaserne.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Receptionen on Aug 26, 2022
Kære GæstMange tak for din fine tilbagemelding - det glæder os, at du/I nød opholdet.Vi værdsætter og behandler alle tilbagemeldinger, da de hjælper os med at blive endnu bedre.Vi håber at kunne byde velkommen en anden gang - og ønsker en dejlig sommer.Med venlig hilsen,HOTEL Sønderborg Kaserne.

10/10 Excellent

Reed

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Very nice
View from our balcony
Stayed 1 night in Jun 2022
Response from Receptionen on Jul 2, 2022
Kære Lars, Mange tak for din tilbagemelding . Vi værdsætter og behandler alle tilbagemeldinger, da de hjælper os med at blive endnu bedre. Vi er glade for, at I har nydt opholdet hos HOTEL Sønderborg Kaserne. Vi sætter stor pris, på den fine anmeldelse. I ønskes en dejlig dag, og vi håber at kunne byde velkommen igen i fremtiden. Med venlig hilsen HOTEL Sønderborg Kaserne

10/10 Excellent

Junko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful for getting a taxi and PCR test.
Stayed 8 nights in May 2022
Response from Receptionen on Jun 11, 2022
Thank you very much for your feedback. We value and process all feedback as they help us get even better. We are glad you enjoyed your stay at HOTEL Sønderborg Barracks. We really appreciate the great review and the nice words. The message is hereby passed on to the staff. We wish you a wonderful day and we hope to welcome you again in the future. Best regards, HOTEL Sønderborg Kaserne.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Receptionen on Dec 2, 2021
Kære Gæst, Mange tak for din fine tilbagemelding - det glæder os at du/I nød opholdet. Vi værdsætter og behandler alle tilbagemeldinger, da de hjælper os til at blive endnu bedre. Vi håber at kunne byde velkommen en anden gang - og ønsker en dejlig aften. Med venlig hilsen, HOTEL Sønderborg Kaserne.

6/10 Okay

Susanne

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Nov 2021

10/10 Excellent

Flemming

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay at fair price
Nice clean room. Good bed.Good breakfast.
Stayed 1 night in Oct 2021
Response from Receptionen on Oct 8, 2021
Dear Flemming, Thank you very much for your inquiry. We value and process all feedback as it helps us get even better. We are glad you enjoyed your stay at HOTEL Sønderborg Kaserne. We really appreciate the nice review and the nice words. The message is hereby passed on to the staff. We wish you a wonderful weekend and we hope to welcome you again in the future. Best regards, HOTEL Sønderborg Kaserne

10/10 Excellent

Lars Havsteen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice Hotel
This is a real nice hotel, quite and good location
Stayed 3 nights in Sep 2021
Response from Receptionen on Sep 19, 2021
Dear Lars, Thank you very much for your inquiry. We value and process all feedback as they help us get even better. We are glad that you enjoyed your stay at HOTEL Sønderborg Barracks. We wish you a wonderful day, and hope to welcome you again in the future. Best regards, HOTEL Sønderborg Kaserne

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
lovely new hotel, super spacious room. Would be nice if they could make a terrace for sitting outside
Stayed 1 night in Jul 2021
Response from Det Gamle Rådhus on Jul 24, 2021
Dear Jacqueline Thank you very much for your inquiry. We value and process all feedback as they help us to get even better. We wish you a nice day. White best regards' Reception HOTEL Sønderborg Kaserne

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2021
Response from Receptionen on Jul 3, 2021
Dear Anonymous. Thank you very much for the feedback - we really appriciate it, and we are very glad that you enjoyed your stay at the hotel. We hope to welcome you again, and wish you a nice weekend. Best regards, HOTEL Sønderborg Kaserne. Tlf. 7370 0000.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
1 night stopover
A bit impersonal With the automated check in/out and no clear directions for parking. The ocean wiev was obstructed by two large, drab office buildings, but the room was very nice and clean. The break fast buffet was ok, would have been even better with a few warm choices eg. scrambled eggs and bacon.
Stayed 1 night in Jun 2021
Response from Receptionen on Jun 12, 2021
Dear Anonymous Thank you very much for your feedback. We value and process all feedbacks as they help us get even better. We are sorry that you were uhappy about your stay at the HOTEL Sønderborg Kaserne. The things you mentioned about the breakfast, will be taken to them to see what they can do, to get it better. About the view, Sønderborg is a city that is growing, so we are happy about that, but of corse unhappy for our guests that they can´t se all seaview. We hope to see you again, here at the Hotel. We wish you a nice weekend. Yours sincerely and best regards Alex Kroghave Reception HOTEL Sønderborg Kaserne

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid hoteæ
Nice business trip.
Stayed 1 night in Feb 2021
Response from Receptionen on Mar 6, 2021
Tusind tak for din fine anmeldelse. Det sætter vi stor pris på! De bedste weekend hilsner Hotel Sønderborg Kaserne

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice room, warm room. However with no food options it would have been good to have cutlery on the room for take away. The complimentary bottle of wine was amazing. Would highly recommend for anyone considering a stay in the city. Everything was hygienic and the breakfast was also great with a take away lunch option.
Stayed 1 night in Dec 2020
Response from Receptionen on Dec 20, 2020
Thank you very much for your feedback. we wish you a merry Christmas.

8/10 Good

Søren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Join the army
Great hotel with lot of athmosphere.
Stayed 1 night in Oct 2020
Response from Receptionen on Nov 25, 2020
Thank you very much for your feedback

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great hotel with amazing views and easy access to all local attractions. Would highly recommend.
Stayed 3 nights in Aug 2020
Response from Thorben on Aug 25, 2020
Thank you.

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well worth considering
We were very impressed. Although just getting an entry code seems worrying impersonal, everything worked perfectly. Our room was Scandinavian chic - great design but also comfortable. We appreciated the complementary bottle of white wine in the fridge! We also found the Wi-Fi strong and reliable. The beds were comfortable and we both slept soundly. Breakfast was excellent: a really good choice of really fresh rolls, fruit, yogurts, cooked options and juices and coffee. Parking was (unusually for Denmark) completely free and secure.
Stayed 1 night in Aug 2020
Response from Thorben on Aug 12, 2020
Tusinde tak for anmeldelsen.

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip
Excellent visit..lovely place
Stayed 2 nights in Feb 2020
Response from Thorben Jensen on Feb 26, 2020
Thank you. Hope to see you again soon.

10/10 Excellent

Arda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stars out of 5
Stayed 1 night in Jan 2020
Response from Thorben on Jan 8, 2020
Thank you.

4/10 Poor

Karin

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
manglende hjælp
Stayed 1 night in Feb 2024
Response from Hotel Sønderborg Kaserne on Feb 25, 2024
Dear Karin,Thank you for your feedback regarding your stay at Hotel Sønderborg Kaserne.We apologize if you felt there was a lack of assistance during your stay. We always strive to provide our guests with the best possible experience and are always available to help with any questions or concerns.However, it's important to note that we send important information and instructions to our guests prior to their arrival to ensure a smooth experience. We encourage our guests to read this information carefully as it contains useful details about the hotel's facilities and procedures.We apologize if you encountered challenges due to a lack of reading this information. While we're always here to assist, it's important for us that our guests also take responsibility for reading and understanding the information we send them.We hope you'll give us another chance to meet your expectations in the future.Warm regards,Hotel Sønderborg Kaserne

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rent og pænt værelse. God morgenmad.
Fint værelse, pænt badeværelse og gode senge. Morgenmaden var fin, dog uden at være prangende. Et fornuftigt udvalg. Alt personale vi mødte (vi mødte kun 2) kunne ikke tale dansk.
Stayed 1 night in Feb 2024
Response from Hotel Sønderborg Kaserne on Feb 16, 2024
Dear Thomas,Thank you for taking the time to share your feedback regarding your recent stay at Hotel Sønderborg Kaserne.We're delighted to hear that you found your room to be clean and tidy, with comfortable beds and a pleasant bathroom. Providing a comfortable and welcoming environment is a priority for us, and we're glad to know that we met your expectations in this regard.We're also pleased to hear that you enjoyed the breakfast provided, finding it to have a reasonable selection. However, we appreciate your feedback regarding the language proficiency of our staff. We will review this internally to ensure that our team members can better accommodate our guests' needs in the future.If there's anything else we can do to further enhance your experience, please don't hesitate to let us know. We value your feedback and hope to have the opportunity to welcome you back to our hotel in the future.Warm regards,Hotel Sønderborg Kaserne

8/10 Good

Jesper Vindal

Stayed 1 night in Feb 2024
Response from Hotel Sønderborg Kaserne on Feb 15, 2024
Dear Jesper Vindal,Thank you for taking the time to review your recent stay at Hotel Sønderborg Kaserne.We're pleased to see that you rated your experience with us as 8 out of 10 on Hotels.com. Your feedback is valuable to us as we continuously strive to improve our services and meet the expectations of our guests.If there are any specific aspects of your stay that you feel could be improved or if you have any further comments or suggestions, please don't hesitate to let us know. We're committed to providing an exceptional experience for all our guests, and your input helps us achieve that goal.Thank you again for choosing to stay with us. We hope to have the opportunity to welcome you back to Hotel Sønderborg Kaserne in the future.Warm regards,Hotel Sønderborg Kaserne

8/10 Good

Irene

Stayed 1 night in Feb 2024
Response from Hotel Sønderborg Kaserne on Feb 7, 2024
Dear Irene,Thank you for choosing Hotel Sønderborg Kaserne for your recent stay, and for taking the time to share your feedback with us on Hotels.com.We're delighted to hear that you had a positive experience during your visit. Your rating of 8 out of 10 is greatly appreciated, and we're pleased that you enjoyed your stay with us.If there are any specific aspects of your stay that you particularly enjoyed or any areas where you feel we can improve further, please don't hesitate to let us know. Your feedback is valuable to us as we strive to provide the best possible experience for our guests.We hope to have the opportunity to welcome you back to Hotel Sønderborg Kaserne in the future. If you have any questions or need assistance with future bookings, please feel free to reach out to us directly.Warm regards,Hotel Sønderborg Kaserne

6/10 Okay

Adam

Liked: Cleanliness, room comfort
Disliked: Staff & service
Et fint hostel men ikke noget lækkert hotel.
Værelset havde en fin størrelse og både seng, loungeområde med udsigt samt 2x fladskærms TV. Der er et stort badeværelse og god plads. Hotellet er dog meget hostel agtigt. Der var koldt på værelset grundet et utæt vindue og termostaten virkede ikke. Man kunne ikke få fat på receptionen da de kun har åbent i hverdage. Dette på trods af at de flere gange skriver “tøv ikke med at tage fat på os ved spørgsmål”. Vi forsøgte at justere temperaturen i appen, men radiatoren virkede ikke. Brusehovedet på badeværelset var stort men kalket til så strålerne næsten ikke ramte kroppen. Morgenmadsbuffeten var meget undervældende. Der var beskrevet at den skulle være ekstraordinær, men det var ikkw vores indtryk. Der var f.eks. ikke bacon som beskrevet, men i stedet lune cocktailpølser. Der var ikke et udvalg af morgenbrød som på billedet men nogle få rundstykker og lunkne pandekager. Alt kommunikation foregik online så oplevelsen blev også upersonlig. Et rigtig fint hostel, men ikke noget lækkert hotel. Roomservice var tiptop og der er også en lækker kaffeautomat på værelset.
Stayed 2 nights in Jan 2024
Response from Hotel Sønderborg Kaserne on Feb 7, 2024
Dear Adam,Thank you for sharing your feedback about your recent stay at Hotel Sønderborg Kaserne. We appreciate your detailed review as it helps us identify areas where we can improve.While we're glad to hear that you found the room spacious and equipped with amenities like a lounge area and two flat-screen TVs, we apologize for the issues you encountered during your stay.We're sorry to hear about the temperature issues in your room due to a leaky window and thermostat malfunction. Our maintenance team will investigate these issues promptly to ensure they are addressed and do not recur in the future.We apologize for the inconvenience caused by the lack of availability of the reception, especially considering our communication regarding reaching out with any questions. We will review our procedures to ensure that guests can easily reach us when needed.Your feedback regarding the breakfast buffet is also noted, and we will work to improve the variety and quality of our offerings to meet our guests' expectations.We understand your comments about the online communication and will strive to make the guest experience more personalized and engaging in the future.We're pleased to hear that you found the room service satisfactory and enjoyed the coffee machine in your room.We apologize if your experience did not meet your expectations of a luxurious hotel stay, and we appreciate your feedback as it helps us improve. If you have any further comments or concerns, please feel free to reach out to us directly.Warm regards,Hotel Sønderborg Kaserne

10/10 Excellent

Kamal

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Sønderborg Kaserne on Feb 7, 2024
Dear Kamal,Thank you for choosing Hotel Sønderborg Kaserne for your recent stay, and for sharing your fantastic feedback with us on Hotels.com.We're thrilled to hear that you had a wonderful experience during your visit and that you rated us a perfect 10 out of 10. Your satisfaction is our top priority, and we're delighted that we were able to meet and exceed your expectations.If there are any specific aspects of your stay that you particularly enjoyed or any special touches that made your visit memorable, we would love to hear about them. Your feedback helps us understand what our guests value most and allows us to continue providing exceptional service.We hope to have the pleasure of welcoming you back to Hotel Sønderborg Kaserne in the future. If there's anything we can assist you with or if you have any questions, please don't hesitate to reach out to us directly.Warm regards,Hotel Sønderborg Kaserne

6/10 Okay

Michael

Travelled with family
Disliked: Staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Sønderborg Kaserne on Jan 1, 2024
Dear Michael,Thank you for taking the time to review your stay at Hotel Sønderborg Kaserne. We appreciate your feedback, as it is essential for us to understand our guests' experiences and areas where we can improve.We noticed that your overall rating is a 6 out of 10. While we are glad that you chose to stay with us, we are keen to learn more about what aspects of your stay did not fully meet your expectations. Our goal is to provide a memorable and comfortable experience for all our guests, and it seems we may have fallen short in some areas during your visit.If you have specific feedback or concerns you'd like to share, we would be grateful to hear them. Your insights are invaluable in helping us enhance our services and facilities. Please feel free to reach out to us directly or through Hotels.com with more details.We hope to have the opportunity to welcome you back in the future and provide a more satisfying experience that reflects the high standards we strive to achieve.Warm regards,Hotel Sønderborg Kaserne

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Sønderborg Kaserne on Jan 1, 2024
Dear Anonymous,Thank you for the exceptional rating of 10 out of 10! We are thrilled to know that your stay at Hotel Sønderborg Kaserne was a resounding success.It's always our goal to ensure each guest has a memorable and comfortable experience, and your high score is a testament to our team's efforts. While we don't have the specifics of your stay, it's clear that we were able to meet, if not exceed, your expectations, and for that, we are truly grateful.We hope to have the pleasure of welcoming you back in the future and providing another exceptional stay. Thank you for choosing Hotel Sønderborg Kaserne and for taking the time to leave this review on Hotels.com.Warm regards,Hotel Sønderborg Kaserne

8/10 Good

Palle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Sønderborg Kaserne on Jan 1, 2024
Dear Palle,Thank you for your valuable feedback and for rating your stay at Hotel Sønderborg Kaserne with an 8 out of 10. We're glad to know that your experience with us was largely positive.We are curious to learn more about the aspects of your stay that you particularly enjoyed, as well as any areas where you feel we could improve. Our mission is to provide a top-notch experience for all our guests, and your insights are crucial in helping us refine our services and amenities.If you have any specific suggestions or comments, please feel free to share them with us directly or through Hotels.com. We are always looking for ways to enhance our guest experience.We look forward to the opportunity to welcome you back in the future and hope to provide an even more satisfying stay that aligns with your expectations.Warm regards,Hotel Sønderborg Kaserne

10/10 Excellent

Bent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kan varmt anbefales
Vi fik en rigtig god oplevelse.
Stayed 1 night in Dec 2023
Response from Hotel Sønderborg Kaserne on Dec 25, 2023
Dear Bent,Thank you so much for your fantastic review and the top score of 10 out of 10! We're thrilled to know that your stay with us at Hotel Sønderborg Kaserne was a great experience.It's always our aim to provide a comfortable and enjoyable stay for our guests, and it's wonderful to hear that we achieved this during your visit. We hope you had the opportunity to enjoy all the aspects of our hotel, from the unique location in Sønderborg Havn to the amenities and services we offer.Your recommendation means a lot to us, and we look forward to the opportunity of welcoming you back in the future for another memorable stay.Warm regards,Hotel Sønderborg Kaserne

10/10 Excellent

Jan Michael

Stayed 1 night in Nov 2023
Response from Hotel Sønderborg Kaserne on Dec 23, 2023
Dear Jan Michael,Thank you immensely for your stellar rating of 10 out of 10! We are incredibly grateful for your positive feedback and honored that you chose Hotel Sønderborg Kaserne for your stay in Sønderborg.We are delighted to hear that our unique location in the Sønderborg Havn area and our budget-friendly concept contributed positively to your experience. We also take great pride in our cleaning standards and are glad to know this aspect enhanced your comfort during your stay.Our reception-less concept is designed to make your stay as smooth and effortless as possible, and it sounds like this was a success in your case. Remember, our reception team is always available by phone 24/7 should you need any assistance during future visits.We truly appreciate your recognition and sincerely hope to have the opportunity to welcome you back to Hotel Sønderborg Kaserne soon. Until then, we wish you all the best.Warm regards,Hotel Sønderborg Kaserne

10/10 Excellent

Lea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nemt og bekvemt ❤️
Stayed 1 night in Dec 2023
Response from Hotel Sønderborg Kaserne on Dec 23, 2023
Dear Lea,Thank you so much for your wonderful review and for giving us a perfect score of 10 out of 10! We are thrilled to hear that you found your stay at Hotel Sønderborg Kaserne both easy and comfortable. Our goal is always to provide a seamless and enjoyable experience for our guests, and it's heartening to know we succeeded with your visit. We hope you also had the chance to enjoy some of the amenities like our complimentary coffee in the common area and the convenience of our 24/7 phone support.We're looking forward to welcoming you back for another pleasant and hassle-free stay. Thank you for choosing Hotel Sønderborg Kaserne, and please let us know if there's anything we can do to make your next visit even more memorable.Warm regards,Hotel Sønderborg Kaserne

10/10 Excellent

Gitte

Liked: Cleanliness, property conditions & facilities, room comfort
Super hotel til billige penge
Fantastisk hotel, tæt på centrum. Alt fungerer godt, selvom der ikke er personale i weekenden. Morgenmaden er fremragende, der mangler ikke noget og personalet er smilende og imødekommende. En klar anbefaling herfra.
Stayed 2 nights in Dec 2023
Response from Hotel Sønderborg Kaserne on Dec 22, 2023
Dear Gitte,We are incredibly grateful for your glowing review on Hotels.com and for awarding us a perfect 10 out of 10!It's truly heartwarming to hear such high praise for Hotel Sønderborg Kaserne, especially your appreciation of our location being close to the center and the effectiveness of our operations even during the weekends. We're thrilled to know that everything functioned well during your stay.Your compliments regarding our breakfast and the friendliness of our staff are especially gratifying. We strive to provide a wide variety of high-quality options for breakfast, and we are pleased to hear that we met your expectations. Our team takes great pride in delivering warm, welcoming service, and it's wonderful to know that their efforts have been recognized.Thank you for your strong recommendation. It's feedback like yours that inspires us to continue delivering exceptional service and memorable experiences to all our guests.We look forward to the opportunity to welcome you back to Hotel Sønderborg Kaserne in the near future for another fantastic stay.Warm regards,Hotel Sønderborg Kaserne

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Hotel Sønderborg Kaserne on Dec 14, 2023
Dear Anonymous,Thank you for your generous 8/10 rating of your stay at Hotel Sønderborg Kaserne! We're delighted to know that your experience with us was largely positive.If there were specific aspects of your stay that particularly stood out, we’d love to hear about them. We pride ourselves on our unique location in the heart of Sønderborg Havn and our commitment to cleanliness.Regarding your experience, if there were any areas where you felt we could improve, please do let us know. We’re constantly striving to enhance our guest experience, from our freely available coffee in the common area to our digitalized check-in process that respects your time and convenience.Remember, for future visits, we offer a range of room categories, including larger rooms with scenic views, and our guest book contains all the information you need to maximize your stay with us. We also want to remind you of the shared kitchen facilities which are cleaned three times a day for your convenience, and our 24/7 phone support in case you need assistance when the reception isn't manned.Once again, thank you for choosing Hotel Sønderborg Kaserne. We hope to welcome you back soon, perhaps aiming for a perfect 10/10 next time!Warm regards,Hotel Sønderborg Kaserne

6/10 Okay

Flemming

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hotel Sønderborg Kaserne on Dec 14, 2023
Dear Flemming,Thank you for taking the time to rate your stay at Hotel Sønderborg Kaserne with a 6/10. We appreciate your feedback as it is crucial for our ongoing commitment to improving our guest experience.We are curious to know more about your stay and what aspects you enjoyed, as well as the areas where we did not meet your expectations. Our aim is to provide a comfortable and memorable experience for all our guests, and it seems we may have fallen short during your visit.As you may have noticed, our hotel, with its rich history as a former military barracks and a unique location in Sønderborg Havn, offers a distinctive experience. We take pride in our efforts to maintain cleanliness and provide amenities like free coffee in the common area and a range of room choices.If there were specific concerns or suggestions you have, we would be grateful to hear them. This could include anything from our 24/7 phone support to the convenience of our digital check-in process, which is designed to save our guests' time. Your feedback is invaluable for us to refine these services further.Please remember, for future stays, we have various room categories that can cater to different needs and preferences, and we also offer the option for early check-in or late check-out for a small fee.We hope to have the opportunity to host you again and improve upon your previous experience.Warm regards,Hotel Sønderborg Kaserne

8/10 Good

Birthe

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Sønderborg Kaserne on Dec 14, 2023
Dear Birthe,Thank you so much for your kind rating of 8/10 for your recent stay at Hotel Sønderborg Kaserne. We're thrilled to know that your experience with us was a positive one!If there are any highlights of your stay you'd like to share, such as our location in the vibrant Sønderborg Havn area or our commitment to maintaining a clean and welcoming environment, we'd be delighted to hear them. Your feedback helps us understand what we are doing right and where we can further enhance our services.We also hope you found our concept of minimal reception presence convenient, allowing for a more seamless check-in and check-out process. Remember, our team is always available 24/7 via phone for any assistance you may need when the reception is not manned.If there were any areas where you felt improvements could be made, please do let us know. We are constantly striving to ensure our guests have the best possible experience, including enjoying a fresh cup of coffee in our common area and taking advantage of our diverse room categories, which include options for upgrading for an even more comfortable stay.We look forward to the opportunity of welcoming you back to the hotel in the future, aiming for that perfect 10/10 on your next visit!Warm regards,Hotel Sønderborg Kaserne

8/10 Good

Kjeld

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Sønderborg Kaserne on Dec 14, 2023
Dear Kjeld,Thank you for your generous 8/10 rating following your stay at Hotel Sønderborg Kaserne. It's wonderful to hear that your experience with us was largely enjoyable!We're curious to know what you particularly liked about your stay. Was it our unique setting in the heart of Sønderborg Havn, our dedication to cleanliness, or perhaps the convenience of our self-service facilities like the complimentary coffee in the common area?We're always eager to learn from our guests, so if there were any areas you felt needed improvement or any aspect of your stay that wasn't quite perfect, please do share. Your feedback is invaluable in helping us refine our services and facilities.Remember, for future visits, our range of room categories is designed to suit various needs and preferences. Plus, we offer the possibility of early check-in or late check-out for a minimal fee, ensuring even greater flexibility during your stay.We hope to have the pleasure of welcoming you back to Hotel Sønderborg Kaserne in the near future, perhaps achieving a full 10/10 in your next visit!Warm regards,Hotel Sønderborg Kaserne

6/10 Okay

ulla Majbritt

Stayed 1 night in Nov 2023
Response from Hotel Sønderborg Kaserne on Dec 14, 2023
Dear Ulla Majbritt,Thank you for sharing your feedback with a 6/10 rating for your recent stay at Hotel Sønderborg Kaserne. We value your input as it is essential in our ongoing efforts to enhance our guest experience.We would be grateful to learn more about the aspects of your stay that you enjoyed, as well as the areas where we did not fully meet your expectations. Our goal is always to provide a comfortable and memorable stay, and it appears there might have been some aspects of your visit that we could improve upon.Our hotel's unique history as a former military barracks and its prime location in Sønderborg Havn are just a few characteristics that we hope contributed positively to your experience. We take pride in maintaining high standards of cleanliness and offering amenities like complimentary coffee in our common area.If you encountered any specific issues or have suggestions for improvements, we would truly appreciate your insights. This could include comments on our digitalized check-in process, designed for your convenience, or our room options, which are diverse to cater to different preferences and needs.Please remember, for future visits, that we offer the possibility of early check-in or late check-out for a minimal fee, and our guest book contains all the necessary information to make the most of your stay with us.We sincerely hope to have the opportunity to host you again and to provide an experience that not only meets but exceeds your expectations.Warm regards,Hotel Sønderborg Kaserne

8/10 Good

kirsten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Hotel Sønderborg Kaserne on Dec 6, 2023
Dear Kirsten,Thank you for taking the time to rate your experience with us, awarding Hotel Sønderborg Kaserne an 8 out of 10 on Hotels.com. We're glad to know that your stay was largely enjoyable.We are committed to providing our guests with the best possible experience, and your feedback is crucial in this endeavor. If there are any specific areas where you felt we could improve, we would be grateful to hear about them. Your insights help us fine-tune our services and amenities to better meet the needs and expectations of our guests.We hope to have the opportunity to welcome you back and aim to make your next stay with us even more satisfying, striving for that perfect 10!Warm regards,Hotel Sønderborg Kaserne

8/10 Good

Helle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alt godt!
Pænt og rent. Dejlige senge og god beliggenhed.
Stayed 2 nights in Nov 2023
Response from Hotel Sønderborg Kaserne on Dec 6, 2023
Dear Helle,Thank you for sharing your experience with an 8 out of 10 rating on Hotels.com. We are delighted to hear that you found everything to your satisfaction at Hotel Sønderborg Kaserne.It's wonderful to know that the cleanliness, comfort of our beds, and our location all contributed positively to your stay. We take great pride in maintaining a high standard of cleanliness and comfort for our guests, and your acknowledgment of these efforts is truly appreciated.We always strive for perfection and would love to know if there are any areas we could improve upon to make your next stay even better. Your feedback is invaluable to us.We look forward to welcoming you back and hope to achieve a full 10/10 in your future visits!Warm regards,Hotel Sønderborg Kaserne

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Sønderborg Kaserne on Dec 6, 2023
Dear Kim,Wow, a 10 out of 10 rating on Hotels.com – thank you so much! We are absolutely delighted to hear that you had such a wonderful experience at Hotel Sønderborg Kaserne.It's heartening to know that we were able to meet and exceed your expectations. Our team works hard to ensure that every guest has a memorable and enjoyable stay, and your perfect score is a fantastic endorsement of their efforts.We would love to hear more about what made your stay so special, as we always enjoy learning from our guests' experiences. Your feedback is not only encouraging but also helps us continue to maintain our high standards.Thank you once again for choosing us, and we eagerly look forward to your next visit.Warm regards,Hotel Sønderborg Kaserne

8/10 Good

Tom

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Hotel Sønderborg Kaserne on Dec 3, 2023
Dear Tom,Thank you for your positive 8 out of 10 rating on Hotels.com following your stay at Hotel Sønderborg Kaserne. We're delighted to know that your experience with us was largely enjoyable.Your satisfaction is our top priority, and while we're pleased with the score, we're also keen to learn how we might turn your next stay into a perfect 10. If there are specific areas you felt could be improved, we would greatly appreciate your feedback. It's insights like yours that help us refine our services and amenities to better suit the needs of our guests.We look forward to the opportunity of hosting you again and ensuring an even more delightful stay in Sønderborg.Warm regards,Hotel Sønderborg Kaserne

8/10 Good

Kim

Liked: Cleanliness, amenities, property conditions & facilities
Beliggenheden prisen og udsigten
Stayed 1 night in Nov 2023
Response from Hotel Sønderborg Kaserne on Dec 3, 2023
Dear Kim,Thank you for your 4-star rating on Expedia. We're glad to hear that you appreciated the location, price, and view during your stay at Hotel Sønderborg Kaserne.Our unique setting in the heart of Sønderborg, combined with our commitment to offering great value and stunning views, is something we take pride in. It’s heartening to know these aspects contributed positively to your experience.We are always looking for ways to elevate our guest experience and would love to hear if there are any areas you think we could improve upon. Your feedback is essential in guiding our efforts to provide the best possible stay for our guests.We hope to welcome you back soon and aim for that 5-star experience on your next visit!Best regards,Hotel Sønderborg Kaserne

6/10 Okay

Jesper

Stayed 1 night in Nov 2023
Response from Hotel Sønderborg Kaserne on Dec 22, 2023
Dear Jesper,Thank you for taking the time to review your stay at Hotel Sønderborg Kaserne. While we see that we've earned a 3 out of 5 rating from you, we would love to hear more about your experience.We're committed to providing a great stay for all our guests, and your feedback is crucial in helping us understand where we might have fallen short and what we can improve. If you could share specific aspects of your stay that you enjoyed or areas where you felt we could do better, it would be greatly appreciated.We hope to have another opportunity to host you in the future, where we can provide an experience that aligns more closely with the high standards we strive for at Hotel Sønderborg Kaserne.Best regards,Hotel Sønderborg Kaserne

10/10 Excellent

Annette

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Skøn beliggenhed og meget fint værelse
Stayed 1 night in Nov 2023
Response from Hotel Sønderborg Kaserne on Nov 28, 2023
Dear Annette,Thank you so much for your fantastic 5-star review on Expedia! We are thrilled to know that you enjoyed your stay with us at Hotel Sønderborg Kaserne.It's wonderful to hear that you appreciated the beautiful location of our hotel. We are indeed fortunate to be situated in such a picturesque area, and we're glad it added value to your experience. Also, we're delighted to know that you found your room to be very fine, as we take great pride in our accommodations and strive to provide a comfortable and enjoyable stay for all our guests.We hope to have the pleasure of welcoming you back soon for another memorable stay in Sønderborg. If there's anything you need for your future visits, please don't hesitate to let us know.Warm regards,Hotel Sønderborg Kaserne