Condo, 1 Bedroom, View | Beach/ocean view
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Reviews of Palm Beach Marriott Singer Island Beach Resort & Spa

4.5 out of 5
Palm Beach Marriott Singer Island Beach Resort & Spa
3800 N Ocean Dr, Singer Island, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 632 out of 969 reviews" "
Rating 8 - Good. 199 out of 969 reviews" "
Rating 6 - Okay. 72 out of 969 reviews" "
Rating 4 - Poor. 37 out of 969 reviews" "
Rating 2 - Terrible. 29 out of 969 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Eleni

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price, I was disappointed. 4:40 check-in?! No continental breakfast?! Should be at most a $300/night rate not a $500/night rate. I am puzzled as to how this resort got a 4th star. The place wreaks of mismanagement & needs to invest in its staff & their professional development. Staff I encountered in reservations, guest services, housekeeping & dining were polite & deserve better. The customers certainly deserve better. There are also areas of blatant inefficiency -standing, staring off, not helping people. The furniture in the lobby is dirty and worn. Same w/ the grounds outside and a lot of the furniture except the pool loungers (seemed fine). We were the first to arrive at the Lagoon Pool (kids pool) Sat & Sun & the grounds were not clean--there was sticky residue from spilled drinks from day before (why is there hard alc. there?); so was the bathroom (from the day before) to the point of unusable. The bathroom off the lobby was also not clean in the morning - there is no attendant to maintain it more regularly. So then just go up to your room--but with only one elevator working on Sunday that could take 15-20 minutes (30-40 roundtrip). W/ children, elderly or anyone really it's unreasonable. The quality of the food - w/ the exception of fresh muscles is poor. It's like eating at Friday's only prettier. The cafe also needs to get w/ the 21st century. No one wants to eat a cupcake the size of their head. Nor do we want fake Greek yogurt...
Stayed 2 nights in May 2024
Response from Eric Carlson on May 22, 2024
Thank you for your feedback regarding your stay and apologize for the sub-standard experience. I have shared this feedback with our management team to ensure that this type of experience will not be repeated. I truly hope you stay with us again

4/10 Poor

Judy G

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Too loud, valet so slow and too busy. Lobby smells of fragrance to cover the old. Price does not relect the facility. Never go back.
Stayed 4 nights in May 2024
Response from Front Office Leadership on May 25, 2024
Dear Judy,I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. These specific challenges you experienced has been shared with our leaders to ensure this is an isolated incident.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.

10/10 Excellent

Tajuan M Woody

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was excellent. Not a new property but is well maintained. Cute tiki bar by the beach. Beautiful 2 bedroom with a nice view. We would stay here again.
Stayed 2 nights in Apr 2024
Response from Front Office Leadership on May 25, 2024
Dear Tajuan,On behalf of the entire hotel team, I want to thank you for sharing about your most recent experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,The Front Office Team

10/10 Excellent

Samantha Rose, Hawthorne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at this resort. Our condo was so spacious and clean. The private beach access was amazing and with this included a full setup (chairs, umbrellas, and food & drink service). Could not ask for better! Only bummer was the main restaurant’s kitchen was closed to reconstruction but they still had other food options at the tiki bars and on campus Starbucks.
Stayed 4 nights in Apr 2024
Response from Eric Carlson on May 22, 2024
Thank you for sharing your experience with us. We are happy to announce that our kitchen is back open and ready to serve our brand new menu!

6/10 Okay

Jerold

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I liked the room size I did not like lack of monitoring around the pool especially the little kids in the hot tub The food choices were limited Valet parking was the only parking option, I guess I should read a little more, I would assume people would be able to park on there own at the resort...
Stayed 6 nights in Apr 2024
Response from Eric Carlson on May 22, 2024
Thank you for writing, Jerold. Unfortunately, due to our garage design, we are only able to offer valet parking. We hope you will stay with us again.

10/10 Excellent

Jerald J

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and the house
Stayed 2 nights in Apr 2024
Response from Front Office Leadership on May 25, 2024
Dear Jerald,On behalf of the entire hotel team, I want to thank you for sharing about your most recent experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,The Front Office Team

10/10 Excellent

IRKA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room. Excellent staff. Very good service. Cleaning on the room was excellent. Service at restaurant by Roberto was excellent Service by Gigi at the pool was excellent. Person at the Front desk at the tine of arrival was excellent, we request a room change and she was very nice.valet parking at the property excellent too.bellman Mr Chaplin excellent service. Hotel have a wonderful staff. Thank you. This is our 4th time at the Hotel.We will go again.
Stayed 3 nights in Apr 2024
Response from Front Office Leadership on May 25, 2024
Dear IRKA,On behalf of the entire hotel team, I want to thank you for sharing about your most recent experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,The Front Office Team

8/10 Good

Ronald, St John

Travelled with family
Very nice room. Beach access, area and staff were great. Ocean 3800 restaurant had renovations underway and was closed which was a surprise. Mixed results at the other onsite restaurant The Reef. Valet was also hit and miss. Biggest problem there was simply a lack of communication as to why it was taking >30 minutes to get our car. Room service was excellent.
Stayed 3 nights in Apr 2024
Response from Front Office Leadership on May 25, 2024
Dear Ronald,On behalf of the entire hotel team, I want to thank you for sharing about your most recent experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. We will share your feedback with the Valet team as well. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,The Front Office Team

10/10 Excellent

ROBERT, Old Bridge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gave an upgrade
Stayed 5 nights in Apr 2024
Response from Front Office Leadership on May 25, 2024
Dear Robert,On behalf of the entire hotel team, I want to thank you for sharing about your most recent experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,The Front Office Team

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, amenities
I thought the property was great, it was a little dated and worn down.
Stayed 4 nights in Apr 2024
Response from Front Office Leadership on May 25, 2024
Dear Jennifer,On behalf of the entire hotel team, I want to thank you for sharing about your most recent experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,The Front Office Team

8/10 Good

Ralph

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Construction
Stayed 3 nights in Apr 2024
Response from Front Office Leadership on May 25, 2024
Dear Ralph,On behalf of the entire hotel team, I want to thank you for sharing about your most recent experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,The Front Office Team

6/10 Okay

Craig

Travelled with partner
Liked: Staff & service, amenities
I was told at booking the room was an ocean view. It was a partial view. For over $600 a night, it was disappointing to not have an ocean view. The hotel said there are no rooms that are full ocean view.
Stayed 3 nights in Apr 2024
Response from Front Office Leadership on May 25, 2024
Dear Craig,Thank you for taking the time to let us know about your experience while staying with us. Your experience at the resort is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I hope you choose to stay with us again when your travels bring you back to the area

10/10 Excellent

Rolf

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Front Office Leadership on May 25, 2024
Dear Rolf,On behalf of the entire hotel team, I want to thank you for sharing about your most recent experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,The Front Office Team

10/10 Excellent

Marian

Stayed 1 night in Mar 2024
Response from Front Office Leadership on May 25, 2024
Dear Marian,On behalf of the entire hotel team, I want to thank you for sharing about your most recent experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,The Front Office Team

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

6/10 Okay

John

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
This marked our second visit to this establishment; our initial experience a year prior was flawless in every way. During our first stay, we opted for an ocean-view room and were delighted with a beautiful room that offered views of the pools and beachfront from a charming balcony. On this occasion, we also reserved a week's stay in what was advertised as an ocean-view room. However, we were disappointed to find our room faced a public beach parking lot, with a partial ocean view only achievable by sitting on the left side of the balcony and looking right. From the left, the view comprised mainly of the parking area. Upon inquiring at the front desk, we were informed that what we had booked was indeed considered an "ocean view" room, whereas the rooms directly facing the ocean were categorized as "ocean facing"—a distinction not made clear on their website. They mentioned these were fully booked for our time frame, a detail conveniently omitted online, which felt misleading. Had we known, we would have sought accommodations elsewhere. Regrettably, the issues didn't end there. On the first day, our room was overlooked for cleaning. Upon our evening return and after inquiring why, we were erroneously told we had left a "Do Not Disturb" sign out, which wasn't the case. Our request for clean towels was initially acknowledged but not fulfilled. The following day, after a rude interaction with the desk when requesting towels your money is better spent elswhere
Stayed 6 nights in Feb 2024

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room was never cleaned!
Stayed 2 nights in Feb 2024

10/10 Excellent

jeffrey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for families. The kids had a lot of fun at the pool and beach. Staff was very friendly.
Stayed 2 nights in Feb 2024

10/10 Excellent

Kristin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay. Will definitely be back for another trip.
Stayed 5 nights in Feb 2024

8/10 Good

david

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

2/10 Terrible

Josefina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy mal servicio , sucio y el inmobiliario muy viejo
Stayed 1 night in Jan 2024

8/10 Good

Mignon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Singer Island - Dec 2023
The hotel/resort is very nice. It is clean, quiet and the staff is friendly and helpful. Your room is a condo; it is quite spacious and has good amenities (2 TVs, a balcony, a kitchen (no stove but a modified stove top), a fridge, and a stackable washer/dryer. My complaints are that for the price, it is not all-inclusive. You must pay for food and to park. There are no public garages or other parking options so the $40/day is another fee that cannot be avoided. Also, not much variety in food options. One restaurant and the food is okay - nothing great. There is a local grocery story about a mile away. Recommend shopping there for breakfast, food one can cook on stove top, and snacks to minimize cost and for variety. I enjoyed my time at the beach - showed up and got a chair and unlimited towels (but these are included in resort fee). Overall - good to get away, quiet, and relaxing but not worth the inflated prices/fees.
Stayed 4 nights in Dec 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a blast seing James Jan Michelle front desk staff. Top notch service. Temporary draw back major remodel happening. Excellent pool and beach amenities
Stayed 3 nights in Nov 2023

10/10 Excellent

Claudale, Wichita

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach was clean she conveniently located. It was quiet and the staff were all very professional and the area felt safe. The staff at the valet were always extremely quick to retrieve our vehicle and were kind and professional. We will definitely be back in the future!!
Stayed 6 nights in Nov 2023

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Really nice and relaxing place. Spa was great. Amenities were amazing. But we thought the food was the highlight
Stayed 4 nights in Nov 2023

10/10 Excellent

Betania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place . Quiet elegant, clean and modern room . The hotel impeccable. From the valet parking guys , front desk , all the people who work hard to make the hotel incredible for us guests , thank you very much. The food, Devine ! Looking forward to coming back again .
Stayed 1 night in Nov 2023

10/10 Excellent

Marius

Stayed 5 nights in Nov 2023

10/10 Excellent

Harvey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely enjoyed and will be back again for another stay.
Stayed 3 nights in Oct 2023

10/10 Excellent

Dov

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

Erika, Miami

Travelled with family
Disliked: Amenities, property conditions & facilities
It’s not a terrible hotel. It’s very expensive where we stayed which was a two bedroom two bath but it is outdated and the outdoor furniture is also outdated. I wasn’t really impressed, especially with the price that I paid.
Stayed 3 nights in Aug 2023

10/10 Excellent

Austin

Travelled with family
Liked: Cleanliness, staff & service, amenities
There was a bunch of construction that limited certain areas.
Stayed 2 nights in Sep 2023

10/10 Excellent

Joseph Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
2pools and the beach.
Stayed 1 night in Sep 2023

8/10 Good

Guillermo

Liked: Property conditions & facilities
Stayed 2 nights in Sep 2023

2/10 Terrible

Jeanelle

Stayed 3 nights in Sep 2023

8/10 Good

juan

Stayed 1 night in Sep 2023

10/10 Excellent

maroa

Stayed 3 nights in Aug 2023

10/10 Excellent

Carmela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic beach and pool area, rooms excellent....
Stayed 4 nights in Aug 2023

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities
I was very happy with everything. It was a girls trip/surprise bachelorette for my daughter.Rod helped us at the pool in our cabana and was great. Check in was great at check in and check out. The concierge was also very helpful with getting champagne and fruit and cheese platters. (Frank and Shawn) We also loved our massages! I would definitely recommend! Marianne
Stayed 3 nights in Aug 2023

10/10 Excellent

KECIA D

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
STAFF WAS AWESOME!! PROFESSIONAL YET PERSONABLE. VERY ATTENTIVEE, ACCOMODATING AND RESPONSIVE.
Stayed 6 nights in Jul 2023

6/10 Okay

Gabriela

Stayed 2 nights in Jul 2023

10/10 Excellent

roxana

Liked: Cleanliness, staff & service, property conditions & facilities
Amazingg
Stayed 3 nights in Jul 2023

10/10 Excellent

Sheryl

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Where to start? This was by far, one of the best hotels I’ve ever stayed at. The staff was so incredibly kind and nice I felt like I didn’t deserve such treatment! They were extremely accommodating and ready to literally serve us with anything we needed at whatever time. The hotel itself was beautiful! The beach and beach staff was amazing as well. The restaurant, front desk, valet staff, everyone in general really made an effort to make sure our stay was unforgettable. Our room and view were top notch! There was a need for some minor upgrades in the bathroom but everything else was so good that those little details didn’t even matter. Our family had the best time here. Such good time that my 6yo cried on our last day there because we were leaving. I definitely plan to stay here again many many times :) very happy with this property.
Stayed 3 nights in Jul 2023

6/10 Okay

William

Travelled with partner
Liked: Staff & service
No parking options means expensive valet parking is a requirement. This should be disclosed up front. Parking cost per day were excessive and with many long waits. Similarly, Convenience fees for a list of things I don’t use, is a ripoff. All in all, given the fact, I was already there across the country with no options, it felt like extortion.
Stayed 3 nights in Jul 2023
Response from Front Office on Jul 26, 2023
Thank you for taking the time to share your feedback. I sincerely apologize it was not disclosed that we are a valet only property. This information is included on our Marriott website.

8/10 Good

MARIAM

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Guest service is amazing!
Stayed 4 nights in Jul 2023

10/10 Excellent

alethea

Stayed 4 nights in Jul 2023

4/10 Poor

gerard

Stayed 3 nights in Jul 2023
Response from Kara D. on Jul 10, 2023
Dear Gerard,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. With our guest's feedback, we can continuously improve our resort and ensure our guests have a great experience. Please connect with me directly if you would like to provide further insight of your experience.

10/10 Excellent

Salvatore

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great for families.
Stayed 3 nights in Jul 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Palm beach Marriott singer island was perfect to stay before heading to the margaritaville cruise
Stayed 1 night in Jul 2023

10/10 Excellent

Christian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding beachfront resort
We love this hotel! Besides the two fabulous pools, the beach is amazing with a reef that is right offshore and is great for snorkeling. All the staff are extremely friendly and courteous. Can’t wait to book another stay at this great resort.
Stayed 2 nights in Jun 2023