Outdoor pool

Reviews of ibis budget Singapore Clarke Quay

3 out of 5
ibis budget Singapore Clarke Quay
20 Hong Kong Street, Singapore

Reviews

7.2

Good

Rating 10 - Excellent. 196 out of 1003 reviews" "
Rating 8 - Good. 376 out of 1003 reviews" "
Rating 6 - Okay. 268 out of 1003 reviews" "
Rating 4 - Poor. 110 out of 1003 reviews" "
Rating 2 - Terrible. 53 out of 1003 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Prachya

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Little gem of a property , breakfast was fantastic, rooms were clean, but the showers were difficult to manage as it effectively turns the whole bathroom into a wet room as located just on the wall in the bathroom so more towels! But nothing I could complain about really. Great location and great stay, v small gym 2 pieces of equipment but the outdoor pool was lovely!
Stayed 3 nights in May 2024

6/10 Okay

Daiel Willem

Travelled with family
Stay was pleasant,hotel clean. Bathroom basic,room small. I think was very expensive.
Stayed 2 nights in May 2024

10/10 Excellent

CESAR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Met my expectations. Actual expereince was in line with what I was expecting
Stayed 1 night in May 2024

10/10 Excellent

Roy Martin

Business traveller
the best
Stayed 2 nights in May 2024
Response from Roland on May 19, 2024
Dear Roy,The Hotel Team is delighted to receive your awesome review and to learn that we are the best hotel of your choice! We would love to welcome you back for another wonderful experience with us on your next visit!Warm Regards,RolandGuest Experience Executive

2/10 Terrible

khine, Elmhurst

Disliked: Staff & service
Stayed 1 night in May 2024
Response from Roland on May 12, 2024
Dear khine,We are not able to retrieve any useful details from your review that can help us identify any area to improve. The Hotel Team looks forward to be of service to you again.Warm Regards,RolandGuest Experience Executive

10/10 Excellent

Joehanna, Perth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessible to food places
Stayed 1 night in Feb 2024
Response from Roland on May 5, 2024
Dear Joehanna,Thank you for giving ibis budget Clarke Quay a perfect rating and for recommending our hotel to other travellers. You are indeed correct to point out that our hotel is in the vicinity of some really good restaurants and eateries and hope you have found time to explore the various cuisines. We would love to welcome you back for another awesome experience with us on your next visit!Warm Regards,RolandGuest Experience Executive

8/10 Good

Ron

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the cost and being close to Clark’s quay
Stayed 2 nights in Apr 2024
Response from Roland on May 5, 2024
Dear Ron,Thank you for staying with us and spotting a great bargain. Our hotel is indeed very strategically located and close to popular attractions such as Marina Bay, Chinatown, Clarke Quay and Merlion Park. We would love to welcome you back for another wonderful experience with us on your next visit!Warm Regards,RolandGuest Experience Executive

6/10 Okay

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good location
Stayed 3 nights in Apr 2024
Response from Roland on May 1, 2024
Dear Paul,We appreciate your review and thank you for staying with us. Our hotel location is indeed perfect for travellers for our close proximity to public transport, eateries, amenities and tourist attractions. We hope you will think of us the next time you are making a trip to Singapore.Warm Regards,RolandGuest Experience Executive

4/10 Poor

Asia

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Unless stated your room will not have a window, when we came into our room the floor, ceiling, walls and bed was wet because of the fact there is no window, there was a dehumidifier that we had to empty 3 times a day which did eventually dry the room out, I wouldn’t stay here again.
Stayed 3 nights in Apr 2024
Response from Roland on May 1, 2024
Dear Asia,Please be sure to choose the desired room type when making your booking. Our Standard Rooms are not equipped with windows, if you wish to have that feature, please select one of our other room types. Please set the aircon at optimal temperature of 22-24 degrees to reduce room humidity. Setting the aircon temperature too low or too high will cause water to condense on the wall.Warm Regards,RolandGuest Experience Executive

8/10 Good

Tommy

Liked: Staff & service
Stayed 3 nights in Apr 2024
Response from Roland on Apr 18, 2024
Dear Tommy,Thank you for your positive rating. We strive to provide great value and we are always here to ensure that your stay with us is comfortable. We hope you had a great time touring Singapore and look forward to welcoming you back soon.Warm Regards,RolandGuest Experience Executive

4/10 Poor

IVY

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The room is too small. Kettle with lots of ants after boiling the water.
Stayed 2 nights in Mar 2024
Response from Roland on Apr 7, 2024
Dear IVY,Thank you for choosing to stay with us. As Singapore is tiny, all buildings (including hotels across our city) are affected by the land constraint, which results in generally more compact configuration of hotel rooms, especially in high demand areas like Clarke Quay. Nevertheless, our rooms have been carefully designed to balance comfort and affordability in an economy-tier hotel. We have taken note of your comment and will step up inspections to mitigate such experience. The Hotel Team looks forward to be of service to you again.Warm Regards,RolandGuest Experience Executive

8/10 Good

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Basic hotel room that had all you need for a quick stop in singapore. Rooftop pool perfect if you want to relax for a bit. Excellent location
Stayed 2 nights in Mar 2024
Response from Roland on Apr 7, 2024
Dear Diane,Thank you for choosing our hotel as your preferred accommodation choice here in Singapore. We are pleased to hear that you had enjoyed your stay with our excellent location and lovely rooftop swimming pool. Our hotel location is indeed very popular with travellers for our close proximity to many eateries, public transport and convenient amenities. We would love to have the opportunity to welcome you back again.Warm Regards,RolandGuest Experience Executive

8/10 Good

Tejash, Leicester

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and access to the MRT. Hotel is a bit dated, but great for the price and the location. The Clarke Quay water area is 5 mins away - loads of bars and restaurants and boats in the evening
Stayed 2 nights in Mar 2024
Response from Roland on Mar 31, 2024
Dear Tejash,Thank you for bringing up our hotel's fantastic location as well as the spectrum of restaurants, bars and public transport we offer right at our doorsteps. Our hotel is also within walking distance from popular attractions such as Singapore River, Chinatown and Marina Bay. We hope you had a great time touring Singapore and look forward to welcoming you back soon.Warm Regards,RolandGuest Experience Executive

8/10 Good

Roland

Travelled with partner
Liked: Staff & service, property conditions & facilities
Good value. There was a pair of dubious pants secreted in our room though.
Stayed 1 night in Feb 2024
Response from Roland on Mar 11, 2024
Dear Roland,We strive to make each stay as comfortable and affordable for all our guests and we are glad to learn that we had met your expectations. We hope to have the chance to welcome you back in the near future!Warm Regards,RolandGuest Experience Executive

8/10 Good

Diego

Stayed 1 night in Feb 2024

8/10 Good

Valdamar

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good budget price
Stayed 5 nights in Feb 2024
Response from Roland on Mar 3, 2024
Dear Valdamar,Thank you for sharing your positive stay experience. We are delighted that you had spotted a great bargain in staying with us and we certainly look forward to welcome you back soon!Warm Regards,RolandGuest Experience Executive

6/10 Okay

Steven

Liked: Amenities
Great location ten mins walk from China town 15 mins to the centre. Shower wasn’t great though only a few mins of hot water and tv in room which was quite small did not work. Average for price
Stayed 2 nights in Feb 2024

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally placed for most of Singapore city.
First - the bad points! Very small room, Superior means it has a window, even if the bed is pushed right up to window and curtains trapped between window and bed. Shower does not have a curtain, so the entire bathroom gets wet. However, this is Singapore, not known for the size of the rooms. The staff are excellent, very friendly and helpful. The rooms and public areas are very clean. The location is also good, being central for most areas. At an extra charge there is a private (I think) cafe/restaurant which is open for breakfast and lunch with some good food options. I would go again to the Ibis budget when next in Singapore. In spite of my opening comments, it is good value.
Stayed 3 nights in Feb 2024

10/10 Excellent

Grace

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff were good.
Stayed 2 nights in Feb 2024
Response from Roland on Feb 12, 2024
Dear Grace,Thank you for leaving a five star review and compliments for our lovely hospitality team. We are pretty sure all our hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We look forward to welcoming you back for another splendid stay!Warm Regards,RolandGuest Experience Executive

10/10 Excellent

Parag

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had great stay
Stayed 2 nights in Dec 2023
Response from Roland on Feb 7, 2024
Dear Parag,We are happy to hear of your compliments. We strive to provide great value and we are always here to ensure that your stay with us is comfortable. It is a delight to hear we made an impression! We can’t wait to welcome you back for another memorable experience at our hotel!Warm Regards,RolandGuest Experience Executive

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family vacation
Staffs are accommodating, good location. Just lack of storage for your belongings
Stayed 4 nights in Jan 2024
Response from Roland on Jan 29, 2024
Dear Guest,Thank you for choosing our hotel as your preferred accommodation choice here in Singapore for your family vacation! We are heartened to hear that your stay was a pleasant one, from the location of the hotel to the services of the staff. There is additional storage space underneath our beds for our guests to keep their luggages. We look forward to welcoming you back soon!Warm Regards,RolandGuest Experience Executive

8/10 Good

Huu Phuc

Stayed 1 night in Dec 2023

4/10 Poor

?

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Stayed 4 nights in Dec 2023
Response from Roland on Jan 2, 2024
Dear Guest,Thank you for your patronage. We hope we will have the opportunity to serve you again in the future and that you will enjoy the comfortable and affordable rooms that many of our returning guests have always enjoyed.Warm Regards,RolandGuest Experience Executive

10/10 Excellent

David

Travelled with family
Liked: Property conditions & facilities
Great on a budget
Great little hotel for the price. Don’t expect all the bells and whistles of a more expensive one or the space but for a one night stop over on a budget it is ideal. Just to note the beds are firm.
Stayed 1 night in Dec 2023
Response from Roland on Dec 17, 2023
Dear David,Thank you for letting us know we have met your expectations as a budget-conscious urban explorer with our cozy and affordable accommodation. We are in the process of replacing our mattresses to softer ones. We are confident that our room rates will stay highly competitive, and hope you will choose to stay with us again soon.Warm Regards,RolandGuest Experience Executive

8/10 Good

Pablo

Liked: Cleanliness, staff & service
Pablo Quintero
The service of the staff was really great. However, the room was very small (and no bottle of water was provided), and the bathroom was totally unusual because there was no division at all between the shower and the toilet and the vanity. Therefore, when you take a shower everything in the bathroom gets wet. Also, we had the breakfast included, and it was supposed to be a buffet breakfast according to my Hotels.com reservation. However, the breakfast was not a buffet, and it was very limited and poor. The hotel location is great, and again the staff was very nice and helpful. Because of the staff our stay was bearable.
Stayed 3 nights in Nov 2023
Response from Roland on Dec 10, 2023
Dear Pablo,Thank you for taking time to write a review of your hotel stay. Your positive comments meant a lot to us and the Hotel Team will continue to strive to provide this warm hospitality to all our guests. As Singapore is really small as compared to most countries, hotel rooms here in our city have also been scaled accordingly. Toilet and bathroom that comes in a combined set up is common for a budget tiered hotel. It is our pleasure to be of service to you and we look forward to serving you again.Warm Regards,RolandGuest Experience Executive

8/10 Good

Siu Nam

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2023
Response from Roland on Nov 27, 2023
Dear Siu-Nam,We strive to make each stay as comfortable and affordable for all our guests and we are happy that we had met your expectations. We would love to welcome you back for another wonderful experience with us on your next visit!Warm Regards,RolandGuest Experience Executive

6/10 Okay

Mary

Travelled with partner
Disliked: Staff & service
Convenient location but not too busy. Staff service at the breakfast was not good but it is provided by a seperate restaurant next door. The breakfast did not meet the usual Ibis standard and not worth the money. The staff appears to hate her job and was very mean. We didn't feel welcome and could not enjoy our breakfast time as we used to have when staying with Ibis hotels. Ibis, please be nice to your staff as they are the face of your hotel image.
Stayed 3 nights in Oct 2023
Response from Roland on Nov 7, 2023
Dear Mary,Thank you for taking time to write a review of your hotel stay. Our partnering cafe currently offer 7 menu options for breakfast and most of our guests are happy with the selections available which includes options for Western guests and vegetarian guests. We have noted on your comments and will share these with the restaurant team so that we can continue to improve our services. It is our hope to welcome you back in the near future. Warm Regards,RolandGuest Experience Executive

10/10 Excellent

Linda

Stayed 2 nights in Oct 2023

10/10 Excellent

Supaporn

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bed and pillow love so much , Bath room very small compack with shower water over toilet seat wet when taking shoewer.
Stayed 4 nights in Oct 2023
Response from Roland on Oct 23, 2023
Dear Supaporn,Thank you for giving us a perfect rating and for recommending our hotel to other travellers. It is a delight to hear we made an impression with our comfortable bed and pillow! We hope you will think of us the next time you are making a trip to Singapore.Warm Regards,RolandGuest Experience Executive

4/10 Poor

Maximiano

Stayed 3 nights in Oct 2023

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal location
Great location, short walk to Clarke and Boat quays. MRT station very close. China town a few blocks. Staff are very nice and helpful. Small fridge in the room was a nice touch. Roof top pool was nice to cool off. Although the room is small and the bed is a bit hard, I would recommend it. Can’t beat it for the price.
Stayed 2 nights in Sep 2023
Response from Roland on Oct 9, 2023
Dear Linda,We really appreciate your strong recommendation for ibis budget Clarke Quay and loving our rooftop swimming pool, excellent location and helpful staff! Small rooms are a common feature of budget category accommodation in land-scarce Singapore. Many travellers have found our hotel to be value-for-money. In fact, they appreciate the savings, given that they are out of the hotel for most of the day, spending their time with fun-filled activities here in Singapore. We would love to have the opportunity to welcome you back again!Warm Regards,RolandGuest Experience Executive

4/10 Poor

KEENLIN

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Beds are too small, did not get good rest
Stayed 2 nights in Sep 2023
Response from Roland on Oct 4, 2023
Dear KEENLIN,As Singapore is tiny, all buildings (including hotels across our city) are affected by the land constraint, which results in generally more compact configuration of hotel rooms, especially in high demand areas like Clarke Quay. Nevertheless, our rooms have been carefully designed to balance comfort and affordability in an economy-tier hotel. Many of our guests have shared with us that they had an enjoyable rest in our rooms after spending their entire day out exploring the sights of Singapore. It is our hope to welcome you back in the near future. Warm Regards,RolandGuest Experience Executive

10/10 Excellent

Jeff

Stayed 1 night in Sep 2023
Response from Roland on Oct 4, 2023
Dear Jeff,Thank you for giving ibis budget Clarke Quay a perfect rating. Our hotel goal is 100% customer satisfaction and it sounds like we achieved that goal with you! We would love to welcome you back for another awesome experience with us on your next visit!Warm Regards,RolandGuest Experience Executive

8/10 Good

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small but clean and tidy
Stayed 2 nights in Sep 2023
Response from Roland on Sep 26, 2023
Dear Jessica,Thank you for taking time to write a review of your hotel stay. We are pleased to hear that you had enjoyed our cosy and clean room. We would love to have the opportunity to welcome you back again!Warm Regards,RolandGuest Experience Executive

8/10 Good

Deana

Travelled with group
Liked: Cleanliness, staff & service
Great location
Stayed 1 night in Sep 2023
Response from Roland on Sep 26, 2023
Dear Deana,Thank you for bringing up our hotel's fantastic location! It means a lot to us to hear that you had a great stay in our hotel and had enjoyed our great accessibility to city center and tourist spots! We hope you had a great time touring Singapore and look forward to welcoming you back soon.Warm Regards,RolandGuest Experience Executive

8/10 Good

Nenad, Auckland

Liked: Cleanliness, staff & service
There was no hot water switched on. Saving? I came after 18 hours of traveling and could not have a shower?
Stayed 1 night in Sep 2023

8/10 Good

Wai Man

Stayed 3 nights in Sep 2023

6/10 Okay

Michael

Liked: Cleanliness
Very basic, did the job as good location
Did the job. L9cation was good. Too expensive for what ot was however. Shower was poor.
Stayed 1 night in Sep 2023
Response from Roland on Sep 10, 2023
Dear Michael,We appreciate your review and thank you for staying with us. We are glad to hear that our accessible location had met your needs as a traveller. As Singapore hotels are currently experiencing overwhelming demand and rising costs, room rates have increased accordingly. Nevertheless, we are confident that our rooms remain very competitively priced in our market segment. We look forward to welcoming you back again. Warm Regards,RolandGuest Experience Executive

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The staff are friendly and very helpful
Stayed 1 night in Aug 2023
Response from Roland on Sep 10, 2023
Dear Guest,The Hotel Team is humbled and grateful to receive your kind words for our hotel and wonderful team. Your positive comments meant a lot to us and the Hotel Team will continue to strive to provide this warm hospitality to all our guests. We would love to welcome you back for another awesome experience with us on your next visit!Warm Regards,RolandGuest Experience Executive

8/10 Good

Mun Yee, SELANGOR

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall is good for a budget hotel and staff is showing emphaty understanding and nice .. location is convenient too. The only thing is you can easily hear sound outside and limited parking provided
Stayed 2 nights in Aug 2023
Response from Roland on Sep 3, 2023
Dear Mun-Yee,The Hotel Team is happy to learn of your wonderful stay experience with us, from our hotel's excellent location and amazing hospitality team. It has been such a pleasure to have provided you with an excellent hotel experience, and we certainly look forward to welcoming you back soon!Warm Regards,RolandGuest Experience Executive

6/10 Okay

Bob

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Matthew, Erskineville

Travelled with pets
Liked: Cleanliness
Arrived at the property and given a room with no window. Nowhere on my confirmation or in room info on Expedia did it state the room had no window. I asked the staff about this, they said the room booked was without a window and only option was to upgrade. As my original room was like a prison cell I paid the $25 to upgrade to have window. Staff not particularly friendly or helpful. The upgraded room was clean and had a view of the pool. Bathroom is basically a small wet room and everything gets soaked when you take a shower. Overall the place is ok and you get what you pay for, great location and only a few minutes walk to Clarke Quay MRT.
Stayed 1 night in Aug 2023

6/10 Okay

MARICEL

Stayed 3 nights in Aug 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
We're pleasantly suprised that the hotel is nice and have the essential facilities for a staycation.
Stayed 1 night in Aug 2023
Response from Roland on Aug 23, 2023
Dear Guest,Thank you for giving us a perfect rating and for recommending our hotel to other travellers. We are delighted that we are able to fulfil all expectations of your stay. It has been such a pleasure to have provided you with an excellent staycation experience, and we certainly look forward to welcoming you back soon!Warm Regards,RolandGuest Experience Executive

6/10 Okay

Lyn

Liked: Cleanliness, staff & service
Traveller
Room was damp and musty , air conditioning was turned on hard bed was freezing. Grossly overpriced for what was paid Location was close to Clarke Quay shops and eateries
Stayed 2 nights in Jul 2023
Response from Roland on Aug 13, 2023
Dear Lyn,We are dismayed to hear that the rooms were not up to the standard you had come to expect from us. The air-conditioning can be adjusted to a higher temperature to prevent condensation and freezing in the room. Room rates could have been higher during your stay period due to Jacky Cheung concerts and Liverpool football matches bringing in visitors from the region, thereby causing a shortage of rooms across the country. We are confident that our room rates are highly competitive, and it is our hope to welcome you back in the near future. Warm Regards,RolandGuest Experience Executive

8/10 Good

kris

Liked: Cleanliness, staff & service, property conditions & facilities
Everything I needed was there even though it was a real budget room. Great central location.
Stayed 4 nights in Jul 2023
Response from Roland on Jul 31, 2023
Dear kris,We value your patronage and we are delighted that you have enjoyed our stategic location and comfortable rooms which ibis budget Clarke Quay is known for. We certainly look forward to welcoming you back for another splendid stay!Warm Regards,RolandGuest Experience Executive

6/10 Okay

Holly

Liked: Cleanliness
The bed was uncomfortable
Stayed 2 nights in Jul 2023
Response from Roland on Jul 25, 2023
Dear Holly,Thank you for choosing to stay with us. We are dismayed to hear that you did not enjoy our beds which we have received many compliments for. We look forward to welcoming you back to our hotel in the future.Warm Regards,RolandGuest Experience Executive

8/10 Good

Ryan

Liked: Staff & service
Great location
Great location, rooms are small, but for the price and location its worth the money. Bathroom was too tiny and water got everywhere with the open shower. Overall the service and the room was ok.
Stayed 1 night in Jul 2023
Response from Roland on Jul 25, 2023
Dear Ryan,The Hotel Team is delighted to learn your wonderful stay experience with us, from our hotel's excellent location and amazing hospitality team. We are confident that our room rates will stay highly competitive, and hope you will choose to stay with us again soon.Warm Regards,RolandGuest Experience Executive

10/10 Excellent

Alexis Theodore

Liked: Cleanliness, staff & service, property conditions & facilities
This was a great place to stay and I would happily stay there again. Clean, rooftop pool, close to everything, coffee shop on first floor and 7-11 next door. Simple, no frills accommodations but for the price, the value was excellent, and there's so much to see and do in SG, you probably won't be hanging out in your room much at all. Staff was friendly and helped call for cabs which arrived promptly. Highly recommend.
Stayed 4 nights in Jun 2023
Response from Roland on Jul 11, 2023
Dear Alexis,The Hotel Team deeply appreciates your kind words for ibis budget Clarke Quay and is delighted to learn of your very good hotel experience. We are delighted to hear that the service of our team, our excellent location and clean rooms were the highlights of your stay with us. It is always great to learn that our efforts contribute to a positive experience for our guests. It has definitely been our immense pleasure to have provided you with an excellent hotel experience and we certainly look forward to another opportunity to do so again soon.Warm Regards,RolandGuest Experience Executive

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Simple bedroom for short stay close to the river
Stay only one night. Rooms are very clean, but mine did not have any windows. Also Bathroom is very very small.. Ok for short stay.
Stayed 1 night in May 2023
Response from Roland on Jun 23, 2023
Dear Guest,Thank you for choosing to stay with us. We are glad that we are able to meet to your stay expectations. Standard rooms do not have windows and this is indicated in the booking platform. If you require a window, please consider our Superior or Deluxe room. We look forward to welcoming you back soon!Warm Regards,RolandGuest Experience Executive