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Reviews of Grand Mercure Singapore Roxy

4 out of 5
Grand Mercure Singapore Roxy
50 East Coast Road, Roxy Square, Singapore

Reviews

8.6

Excellent

Rating 10 - Excellent. 484 out of 1001 reviews" "
Rating 8 - Good. 388 out of 1001 reviews" "
Rating 6 - Okay. 78 out of 1001 reviews" "
Rating 4 - Poor. 37 out of 1001 reviews" "
Rating 2 - Terrible. 14 out of 1001 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Deanna

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
No USB charger or adapter point for our smart devices. Very dated.
Stayed 1 night in May 2024

10/10 Excellent

mahmood

Liked: Cleanliness, staff & service
Everything is perfect
Stayed 4 nights in May 2024

8/10 Good

Pomp

Hhh
Stayed 3 nights in Apr 2024

10/10 Excellent

SHI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good, friendly waitress and housekeepers
Stayed 4 nights in Apr 2024

10/10 Excellent

ELSAID

Stayed 6 nights in Apr 2024

10/10 Excellent

Anderson

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In fall this year, MRT will be soon operated. Will be much more convenient
Stayed 4 nights in Apr 2024

10/10 Excellent

Qiang, Dalkeith

Stayed 1 night in Apr 2024

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Salman

Travelled with family
Liked: Staff & service
Carpets and bathrooms need heavy updating
Stayed 1 night in Mar 2024

8/10 Good

Brenda, Bluffton

Travelled with partner
Liked: Amenities, property conditions & facilities
Bathrooms need upgraded to walk in showers.
Stayed 9 nights in Feb 2024

8/10 Good

Thai

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2024

6/10 Okay

Val

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
LIKE: close proximity to public transport, esp. buses & shops (Katong Food Court & shopping malls) DISLIKE: property looks dated, esp rooms where an upgrade is overdue.
Stayed 8 nights in Feb 2024

10/10 Excellent

Ming Shun

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staying Experience
Stayed 1 night in Feb 2024

10/10 Excellent

Marek

Stayed 2 nights in Feb 2024

10/10 Excellent

Prakash

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Spacious rooms, great breakfast, were allowed early check-in and late check-out.
Stayed 7 nights in Jan 2024

10/10 Excellent

JANETTE MARY SARA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Very comfortable, clean polite staff and well situated
Stayed 4 nights in Jan 2024
Response from GMRH on Jan 25, 2024
Dear Ms Janette Mary Sara,We very much appreciate your comments regarding your stay at the Grand Mercure Singapore Roxy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Elizabeth ChiaFront Office ManagerGrand Mercure Singapore Roxy

10/10 Excellent

Orlando

Liked: Amenities, property conditions & facilities
Good area.
Stayed 1 night in Jan 2024

10/10 Excellent

Alvin

Travelled with family
Stayed 1 night in Jan 2024

10/10 Excellent

Jamie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
The hotel is a bit dated (e.g. our toilet didn’t flush properly). Otherwise we really enjoyed our stay and the staff were excellent. Public transport is limited to buses, however the new Thomson line station will open in 2024, after which the hotel will be right on the MRT.
Stayed 4 nights in Dec 2023

8/10 Good

Chris

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel but lacking in amenities.
Could have been better if we didn’t have to listen to the television virtue signalling about the greenness of the hotel. It was late. We didn’t care. Also, no food available. No room service.
Stayed 1 night in Jan 2024

10/10 Excellent

Brenda, Bluffton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed at this hotel many times over the past 20 years. It’s consistently comfortable and clean. I love the location. I can walk to the East Coast Park.
Stayed 24 nights in Dec 2023

6/10 Okay

Samuel

Liked: Staff & service
Disliked: Property conditions & facilities
Customer service is great. The room that we stayed in was extremely run down and needs to be renovated.
Stayed 4 nights in Dec 2023

8/10 Good

Chin kiang

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Swagato

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 5 nights in Dec 2023

8/10 Good

Lac Huy David

Travelled with partner
Liked: Cleanliness, staff & service, amenities
More for local people, not for tourists
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great concierge service
I stayed in Grand Mercure Singapore Roxy on business for a week, and I want to thank Sulaiman for the great concierge service. His professional service rescued me from a couple of unexpected hiccups. I have already re-booked the hotel for my next business trip to Singapore and recommended it to my colleague.
Stayed 4 nights in Dec 2023

10/10 Excellent

gastel Henricus Wilhelmus

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Sandra, Lancaster

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is MRT construction yet
Stayed 11 nights in Nov 2023

6/10 Okay

Iain

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff friendly, good breakfast big rooms. Some areas looking a bit tired, refurbishment work being undertaken.
Stayed 5 nights in Nov 2023

6/10 Okay

Tanuj

Stayed 3 nights in Nov 2023

6/10 Okay

Adhar

Stayed 1 night in Nov 2023

10/10 Excellent

Sandra, Lancaster

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom needs updating. We like the size of the rooms. The staff was so helpful.
Stayed 5 nights in Nov 2023

8/10 Good

kenneth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

8/10 Good

Mudzakkir

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

Kenneth

Stayed 1 night in Nov 2023

4/10 Poor

Mylene

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Busy hotel with busloads of asian tourists and some western tourists. Would not describe the hotel as "Grand", given the well worn rooms, less than stellar cleaning, and numerous faulty elevators throughout my 4 day stay. Plan extra time to get to the lobby from your room as these elevators are nuts and may stop at almost each floor for no apparent reason . Noticed elevator maintenancw throughout my stay.
Stayed 3 nights in Oct 2023

10/10 Excellent

Janitza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 8 nights in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good for airport access
Good distance to Changi airport via taxi only 10mins, however not so much travelling into central Singapore as no direct MRT nearby, good bus route opposite. Malls across the road with food centre, stayed here as had to be at airport for 6am.
Stayed 2 nights in Sep 2023

10/10 Excellent

Janelle

Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel to stay in worst
Stayed 2 nights in Sep 2023

10/10 Excellent

ChaitanyaKumar

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I like most of it, but, i would like to mention these things 1. There is awesome breakfast in the morning. But, it was not mentioned anywhere in the room, about timings and i almost missed first day of breakfast as i don't know there is a complementary breakfast 2. I saw small flies on fruits in the breakfast( on last day of my stay) please try to look closely as this spoils mood for the day
Stayed 2 nights in Sep 2023

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SINGAPORE AUGUST 2023
Really nice hotel in a good location in Singapore. Staff were very helpful and friendly. Unfortunately I was only there for one night so did not get chance to use much in terms of the facilities.
Stayed 1 night in Aug 2023

8/10 Good

Jerry

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to shopping mall and hawker center. Variety of food in the area. Concierge was very helpful with transportation and any questions/concerns. Coin Laundry service ($7/wash or dry) was a plus. Pool for the kids was great.
Stayed 2 nights in Aug 2023

10/10 Excellent

Hock Beng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant stay
Everything was perfect. Only grouch is no lift from basement carpark to ground floor.Difficult for seniors.
Stayed 5 nights in Aug 2023

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable room helpful staff good dining and relaxing pool
Stayed 1 night in Aug 2023
Response from William - Duty Manager on Aug 26, 2023
Thank you Mr. Michael for staying with us. Hope to see you soon/

8/10 Good

Rafiqul

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
2 star not 4 star as advertised
Rooms was average not 4 star quality. Bed linen and towels are of very poor quality. Bathroom supplies are poor. Wi-Fi is very bad. Small TV not many Channels. Bathroom is dirty. Room furniture is very poor quality. I rate this hotel 2 star. Not value for money. Over priced.
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well Situated Hotel
This is a well situated hotel, close to the airport and transport. Dining and shopping experiences are just across the road.
Stayed 3 nights in Aug 2023
Response from Elizabeth Chia on Aug 25, 2023
Dear Guest,Thank you for the feedback.Regards,Elizabeth ChiaFront Office ManagerGrand Mercure Singapore Roxy

6/10 Okay

Amanico Bunker

Travelled with group
It was a pleasant stay.
Stayed 1 night in Aug 2023

6/10 Okay

Stefan

Liked: Cleanliness
Disliked: Property conditions & facilities
Old
Stayed 2 nights in Aug 2023

8/10 Good

wong gok

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023