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The Ritz-Carlton, Shenzhen

5.0 star property
Luxury hotel with 3 restaurants connected to the convention center in Shenzhen

Choose dates to view prices

your current months are May, 2024 and June, 2024.
May 2024
June 2024

Photo gallery for The Ritz-Carlton, Shenzhen

Exterior
View from room
Club Executive King Bed Suite
3 restaurants, breakfast, lunch, dinner served; international cuisine
Interior
Reviews
9.4

Exceptional

Popular amenities

  • PoolPoolPool
  • Breakfast availableBreakfast availableBreakfast available
  • SpaSpaSpa
  • Hot tubHot tubHot tub
  • Parking includedParking includedParking included
  • LaundryLaundryLaundry
The price is CA $197
CA $230 total
includes taxes & fees
21 May - 22 May

Explore the area

Map
116 Fuhua San Road, Futian District, Shenzhen, Guangdong, 518048
  • Popular LocationShenzhen Convention and Exhibition Center7 min walk
  • Popular LocationCoco Park Shopping Center13 min walk
  • Popular LocationHuanggang Border Crossing4 min drive
  • AirportShenzhen (SZX-Shenzhen Intl.)32 min drive

Room options

View all photos for Premier King Bed Room

Premium bedding, minibar, in-room safe, desk

Premier King Bed Room

10/10 Exceptional

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Pillow menu
Blackout drapes/curtains
  • 592 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Executive King Bed Suite

Club Executive King Bed Suite

Club Executive King Bed Suite

10/10 Exceptional

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
TV
  • 1119 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Bed Room

Premium bedding, minibar, in-room safe, desk

Deluxe King Bed Room

9.9/10 Exceptional

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Pillow menu
Blackout drapes/curtains
  • 538 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Deluxe King Bed Room

Premium bedding, minibar, in-room safe, desk

Club Deluxe King Bed Room

10/10 Exceptional

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
TV
Pillow menu
  • 538 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Executive Twin Bed Suite

Club Executive Twin Bed Suite

Club Executive Twin Bed Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Pillow menu
Premium bedding
  • 1119 sq ft
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Premier Suite

Premier Suite

Premier Suite

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
TV
  • 1119 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club Premier King Bed Room

Premium bedding, minibar, in-room safe, desk

Club Premier King Bed Room

10/10 Exceptional

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
TV
Pillow menu
  • 592 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Garden View Twin Bed Room

Premium bedding, minibar, in-room safe, desk

Deluxe Garden View Twin Bed Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Pillow menu
Premium bedding
  • 538 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Premier Twin Bed Room

Premium bedding, minibar, in-room safe, desk

Premier Twin Bed Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Pillow menu
Premium bedding
  • 592 sq ft
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Twin Bed Room

Premium bedding, minibar, in-room safe, desk

Deluxe Twin Bed Room

10/10 Exceptional

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Pillow menu
Premium bedding
  • 538 sq ft
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Premier Twin Bed Room

Premium bedding, minibar, in-room safe, desk

Club Premier Twin Bed Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Pillow menu
Premium bedding
  • 592 sq ft
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Deluxe Twin Bed Room

Premium bedding, minibar, in-room safe, desk

Club Deluxe Twin Bed Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Pillow menu
Premium bedding
  • 538 sq ft
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Garden View King Bed Room

Deluxe Garden View King Bed Room

Deluxe Garden View King Bed Room

9.4/10 Exceptional

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Pillow menu
Premium bedding
  • 538 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for The Ritz-Carltion Suite

The Ritz-Carltion Suite

The Ritz-Carltion Suite

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Pillow menu
  • 4801 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Carlton Suite

Carlton Suite

Carlton Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Pillow menu
Premium bedding
  • 1270 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Junior Suite

Club Junior Suite

Club Junior Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
TV
Pillow menu
  • 667 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

Indoor pool, outdoor pool, pool umbrellas, sun loungers
Four Seasons Hotel Shenzhen
Pool
Hot tub
Parking included
Free WiFi
9.4 out of 10, Exceptional, (435)
The price is CA $271
CA $316 total
includes taxes & fees
May 22 - May 23
Four Seasons Hotel Shenzhen

About the area

Shenzhen

Located in Futian neighborhood, The Ritz-Carlton, Shenzhen is connected to a shopping center. The area's natural beauty can be seen at Shenzhen Lianhuashan Park and Shenzhen Safari Park, while Splendid China Folk Village and Happy Valley are popular area attractions. Don't miss out on a visit to Window of the World.
Visit our Shenzhen travel guideOpens in a new window

What's nearby

  • Shenzhen Convention and Exhibition Center - 7 min walk
  • Coco Park Shopping Center - 13 min walk
  • Huaqiangbei - 2 min drive
  • Huanggang Border Crossing - 4 min drive
  • Huanggang Port - 9 min drive

Getting around

  • Hong Kong Lok Ma Chau Station - 3 min drive
  • Gangxia Station - 8 min walk
  • Shenzhen Intl. Airport (SZX) - 32 min drive

Restaurants

  • 珍汤家园 - 2 min walk
  • 金皇廷 - 2 min walk
  • 东煌海鲜酒楼 - 2 min walk
  • 唐恩都乐甜甜圈 - 2 min walk
  • 麦当劳 - 2 min walk

About this property

The Ritz-Carlton, Shenzhen

Luxury hotel near Shenzhen Convention and Exhibition Center
Located close to Coco Park Shopping Center and Shenzhen Lianhuashan Park, The Ritz-Carlton, Shenzhen provides a nightclub, a poolside bar, and a terrace. Indulge in a hot stone massage, a facial, and a body wrap at the onsite spa. At the 3 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and international cuisine. Fitness classes and yoga classes are offered at the 24-hour gym; The Ritz-Carlton, Shenzhen also has a coffee shop/cafe, a garden, and a hair salon. In addition to dry cleaning/laundry services and car rentals on site, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool with free cabanas, sun loungers, and pool umbrellas
  • Free self parking
  • Limo/town car service, buffet breakfast (surcharge), and an electric car charging station
  • Express check-out, express check-in, and supervised childcare (surcharge)
  • Guest reviews give top marks for the helpful staff and first-rate property condition
Room features
All 280 rooms have comforts such as 24-hour room service and premium bedding, in addition to perks like pillow menus and laptop-friendly workspaces.
Other amenities include:
  • Bathrooms with rainfall showers and deep soaking tubs
  • TVs with satellite channels and DVD players
  • Separate sitting areas, free infant beds, and daily housekeeping

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Offsite parking available (CNY 60 per day)
  • 24-hour roundtrip airport shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 217 per person
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Curv
  • Flavorz
  • Onyx
  • Paletto
  • Xingli

Things to do

  • 2 spa tubs
  • 24-hour gym
  • Fitness classes
  • Full-service spa
  • Nightclub
  • Outdoor pool
  • Outdoor pool (guest access)
  • Pilates classes
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • DVD player
  • Fenced pool
  • Free crib
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center (15,737 square feet of space)
  • Meeting room

Outdoors

  • Free pool cabanas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa tub
  • Steam room
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Doorbell and phone notification
  • Elevator (43 inch wide door)
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Portable bathtub seat
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 28 floors
  • Ballroom
  • Banquet hall
  • Built in 2008
  • Designated smoking areas (fines apply)
  • Lifeguards

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillow menu
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels

Entertainment

  • DVD player
  • iPod dock
  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Meal delivery service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Renovations and closures

The property will be renovating from January 22 2024 to August 1 2024 (completion date subject to change). The following areas are affected:
  • Select guestrooms
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 408.1 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 217 per person
  • Airport shuttle fee: CNY 600 per vehicle (one way)
  • Nearby parking fee: CNY 60 per day
  • Rollaway bed fee: CNY 408.1 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the fitness facility or spa tub, and guests under 18 years old are only allowed in the swimming pool with adult supervision
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Ritz-Carlton Hotel Shenzhen
Ritz-Carlton Shenzhen
Shenzhen Ritz-Carlton
Ritz-Carlton Shenzhen Hotel
The Ritz-Carlton, Shenzhen Hotel Shenzhen
The Ritz Carlton Shenzhen
The Ritz Carlton, Shenzhen
The Ritz-Carlton, Shenzhen Hotel
The Ritz-Carlton, Shenzhen Shenzhen
The Ritz-Carlton, Shenzhen Hotel Shenzhen

Frequently asked questions

Does The Ritz-Carlton, Shenzhen have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at The Ritz-Carlton, Shenzhen?

As of May 20, 2024, prices found for a 1-night stay for 2 adults at The Ritz-Carlton, Shenzhen on May 21, 2024 start from CA $196.9, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Ritz-Carlton, Shenzhen pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Ritz-Carlton, Shenzhen?

Self parking is free at this property.

What time is check-in at The Ritz-Carlton, Shenzhen?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at The Ritz-Carlton, Shenzhen?

Check-out is at noon.

Does The Ritz-Carlton, Shenzhen provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of CNY 600 per vehicle applies.

Where is The Ritz-Carlton, Shenzhen located?

Located in Futian, this luxury hotel is within a 15-minute walk of Shenzhen Convention and Exhibition Center and Coco Park Shopping Center. Shenzhen Lianhuashan Park and Splendid China Folk Village are also within 6 mi (10 km). Gangxia Station is 8 minutes by foot and Shenzhen Convention and Exhibition Center Station is 11 minutes.

The Ritz-Carlton, Shenzhen Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 322 out of 429 reviews" "
Rating 8 - Good. 82 out of 429 reviews" "
Rating 6 - Okay. 10 out of 429 reviews" "
Rating 4 - Poor. 7 out of 429 reviews" "
Rating 2 - Terrible. 8 out of 429 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Priscilla

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Hotels in Shenzhen are not really rated at the same level, in terms of stars, as those in many other metropolitan areas. 5-star ratings here seem to be more like 4-star elsewhere. This Ritz had great service but the room itself is not that well maintained. My biggest gripe is the ventilation in my room (which was upgraded for free to the executive level) was poor. When I entered into the room there was a musty smell. The room was on the warm side throughout the night even though I cranked temperature down to 19C. Very spacious room and bedroom. I got the room on Expedia for a good price so overall it was a good stay. Just don’t expect your typical Ritz I guess.
Stayed 1 night in May 2024

10/10 Excellent

brad, San Francisco

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 2 nights in Apr 2024

8/10 Good

Ka Wing Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Stephen

Liked: Cleanliness, staff & service
Great service, property and facilities a bit dated.
Stayed 1 night in Feb 2024

10/10 Excellent

Judy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay. Will come back again.
Stayed 1 night in Feb 2024

10/10 Excellent

Weiliang

Stayed 1 night in Jan 2024

10/10 Excellent

PHEE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

man chi

Stayed 3 nights in Jan 2024

4/10 Poor

Kwan Ming

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Great lobby, helpful staff, but dated rooms.
Excellent customer services, however it’s a shame that the room had a couple of issues. Squeaky bathroom door, faulty TV remote control, the room was dated and the furnitures have seen better days. It would be okay if we were staying at a 3 or 4* hotel but given it was Ritz Carlton, it had really failed to meet our expectations.
Stayed 1 night in Dec 2023

8/10 Good

WAI PING

Stayed 2 nights in Nov 2023