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Reviews of Travelers Inn

2 out of 5
Travelers Inn
Highway 20 & 925 Chestnut Street, Sharon Springs, NY

Reviews

5.6
Rating 10 - Excellent. 46 out of 271 reviews" "
Rating 8 - Good. 63 out of 271 reviews" "
Rating 6 - Okay. 37 out of 271 reviews" "
Rating 4 - Poor. 33 out of 271 reviews" "
Rating 2 - Terrible. 92 out of 271 reviews" "

6.2/10

Cleanliness

6.8/10

Staff & service

4.4/10

Amenities

5.4/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

8/10 Good

Michael

Travelled with family
Liked: Staff & service, property conditions & facilities
Property was in a small town so not many amenities around Cooperstown especially in ten winter.
Stayed 1 night in Jan 2024

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Management staff was great! We had a late check in and they stayed late to get us checked in. Nice, quiet place. Would stay there again.

10/10 Excellent

Joe

Travelled with partner
Liked: Staff & service
Overall, a decent place to stay out in the middle of nowhere. Nice and quiet and the gentleman behind the desk is more than helpful
Stayed 1 night in Dec 2023
Response from p navida on Dec 16, 2023
thank you for your Honest Review !! We hope to see you Again !!

10/10 Excellent

jovanni

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms where great and comfortably
Stayed 8 nights in Nov 2023
Response from p navida on Dec 16, 2023
thank you for your Honest Review !! We hope to see you Again !!

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from p navida on Dec 16, 2023
thank you for your Honest Review !! We hope to see you Again !!

2/10 Terrible

thomas

Business traveller
Disliked: Staff & service
Motel charged me full amount via Travelocity at time of booking. I had to cancel trip a day later. Motel refused to refund any part of the full payment. They blamed Travelocity. Travelocity blamed the motel. Cancellation was done little less than a week from anticipated check in. Motel had plenty of time to resell and refund my money. This is called predatory business practices.
Stayed 1 night in Oct 2023

2/10 Terrible

Robin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very outdated, not at all like the pictures online. Water was lukewarm at best, not heat, bed was hard as a rock. Would have been better to sleep on the floor but the carpet was stained. Spiders and webs in corners of room. Stayed one night ONLY because there were not other places available because of family weekend at local college. Hotel staff sent me a nasty text message using capital letters essentially yelling at me. About my review I sent in online.
Stayed 2 nights in Sep 2023

6/10 Okay

Pamela

Travelled with family
Disliked: Amenities, property conditions & facilities
There’s always issues with two-star hotels, and this was no exception. The noise level was higher than one would want for a good night’s sleep; the basic requirements of a hotel are there, but any aspect that would make it a pleasurable stay are missing.
Stayed 2 nights in Sep 2023

2/10 Terrible

Daniel

Stayed 2 nights in Sep 2023

10/10 Excellent

Priya

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it.
Stayed 1 night in Sep 2023

8/10 Good

Prashant

Travelled with family
Liked: Staff & service, room comfort
Stayed 4 nights in Aug 2023

6/10 Okay

John

Disliked: Cleanliness, property conditions & facilities, room comfort
Feed back
Not so good, renovating. But NEEDS a lot of work. The owners was friendly and gave go direction’s to local attractions.
Stayed 2 nights in Sep 2023

2/10 Terrible

Patricia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from p Nevada on Aug 17, 2023
While We Welcome Any Attention to any deficiency found in the room, This Reservation We Found was NOSHOW !!! A customer called and told us after the checkout date, they had a change of plan..The customer didn't want to pay for NOSHOW rooms causing to Rate negatively!!! THIS IS FAKE REVIEW !!!!

8/10 Good

Richard

Stayed 1 night in Aug 2023

2/10 Terrible

RJ

Stayed 2 nights in Jul 2023

2/10 Terrible

Jonathan, Coon Rapids

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Because of a mix up in the address used by the GPS, we approached the backside of the motel via Chestnut street. The backside was a disaster. Broken windows. Siding missing. Looked like total chaos. Then when we found the address on the front side of the property on Highway 20, there was no Travelers Inn sign, just an old, dilapidated "Budget Inn" sign . We did not even stop. Just kept going west on highway 20 until we found something more suitable.
Stayed 1 night in Jul 2023
Response from p Nevada on Aug 1, 2023
this was NO SHOW- (1)The descriptions don't match our hotel !! looks customer went to the wrong address !!(2) NO one called, no email, no one texted us !! (3) The customer has been sent 5 times Directions via email with Expedia Auto System until the day of arrival !!(4)also we Texted the address to the phone on file several time, Noone replied !! (5)Our address is easily found with GPS-Maps or just following the address which is listed in the confirmation copy !!(6) it is the customer's responsibility to go to the hotel with the address listed or call for help, Hotel cannot be made responsible for their failure after several times been notifications sent !!!

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Room is very dated! Otherwise OK. Parking is easy.
Stayed 1 night in Jul 2023
Response from p Nevada on Aug 1, 2023
Thank you for your input !!

6/10 Okay

Leydy, LEOMINSTER

Stayed 1 night in Jul 2023
Response from p Nevada on Aug 7, 2023
Thank you for taking the time to review, We appreciate it !!! We have forwarded this to our concerned Staff .

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
False Advertisement
False advertisement. This is not even a Travelers Inn it is a Budget Inn motel. The pictures are deceiving.
Front of Motel different than online photo
Black spots/mold on shower curtains
Shower
Leaky sink
Stayed 7 nights in Jul 2023
Response from p navida on Jul 14, 2023
While we value Input from our genuine Customers and their concern so we can correct them if the need arises !! BUT THIS IS Absolutely NO-SHOW!! NO SHOW !!! All Text and Pictures Stolen and Copied from Another Posting !!! FAKE REVIEW !!!!

2/10 Terrible

Pedro

Stayed 1 night in Jun 2023
Response from p navida on Jul 7, 2023
FAKE Review and FAKE Customer !!!we do not Have anyone That name in our Record !!!!

2/10 Terrible

Rachel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
False advertisement
Not as advertised at all. It’s not even a Traveler’s Inn, it is called Budget Inn and the pictures online are not from this hotel.
Stayed 1 night in Jul 2023
Response from p navida on Jul 7, 2023
As always we welcome suggestions any Improvement Warranted BUT in this case, We disagree with the Customer, Customer Put this under Sink and Made an arrangement to make it looks dirty and took pictures which Are FAke to Get out of Paying for her Rooms !!! This is nothing but Lies and Fraud, Customer had the option and Should Have checked outbut stayed fully and used fully, But didn't want to pay after staying multi nights to pay !!! !!!! SHE IS A FREE LOADER !!!!

10/10 Excellent

Nancy

Stayed 1 night in Jun 2023
Response from p navida on Jul 15, 2023
We highly Appreciate True and honest Reviews, This encourages us to Do More for customers!! thank you !!!

4/10 Poor

Shirley

Travelled with partner
Disliked: Amenities, property conditions & facilities
the room i got was nothing like the picture you are showing the best way i could describe this place in 1 word GHETTO
Stayed 2 nights in Aug 2022
Response from p navida on Oct 30, 2022
This is fake review !! our records show the customer was a NO-SHOW !!!!

2/10 Terrible

Crystal, Bronx

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This place was nothing like described on web. The Travel Inn sign was not even visible. We were told it was broke and will be replaced. We had to call and get directions over and over, as this was our first time in this town. The one staff was nice, but located in a very dirty office with spider webs hanging everywhere. When we got to the room, we almost threw up. Didn’t want to touch anything. We had a 2 yr old and a 1 month old that we didnt want to touch anything in the room (can you imagine that?). Because we were stuck in traffic for over 4hrs and the kids were starving. We put down diaper cloths (which we threw in the garbage afterwards) and we fed the kids and left immediately. Spider webs everywhere. Home-like towels that were totally faded/discolored. Tiny bathroom with rust all over the towel rack and Kleenex tissue holder (with no tissue inside). Two rolls of toilet tissues that were both almost gone sitting on the tank. Carpet stands EVERYWHERE. Dust and trash all in corners. There was no way we were staying there another second. We had to drive 4hrs back to NewYork, NY even though we were tired and exhausted and was suppose to go to the National Baseball Hall of Fame the next day. This was my husband’s birthday gift and it was ruined. There were no other hotels available anywhere in or near Cooperstown that night. Horrible experience. Ruined birthday. Waste of money - and they had the nerve to put non-refundable… now I see why. False advertisement. RUN!!!
Stayed 1 night in Oct 2022
Response from p navida on Oct 30, 2022
As always if any deficiency is found we are here to address it!!!In this case, after Reviewing our Office Camera recordings, the Customer Right from start Stated she wanted to stay in a 5-star Hotel, So the Desk clerk offered to Cancel her room, but she denied and said i will stay in the room, One does not need to stay full 15 hours to verify !! not only customer came into the office 2 times after she accepted her room and was again asked by the office staff if the room is ok if not can cancel, but she also said its fine i will stay!! the customer was given the choice of rooms and she selected the room in which stayed when she was again asked and she said we are staying,  we are an economy hotel and we do not offer 5star Luxury, she should find somewhere and we will cancel her room but she stated ok its good now in my room..NO WHERE WE HAD ANY SPIDER, NO RUST, SHE IS LYING AFTER USING FULL NIGHT..SHE IS DOING NOTHING BUT FAKE REVIEWS!!!  We have same locations 80 years many of who enjoy our room and rate that's why they come again and again we are proud of our repeat customers, she knew she was paying for the economy hotel yet she demanded luxury amenities..that's nothing but lies !!! Expedia should ban this customer !! we have a clean, comfortable room around .. if she did not like she should have checked out, that fact she didn't do after offering 3 times for cancellation, shows she is a freeloader and lying !!!!--

2/10 Terrible

Charles

Business traveller, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place had no sign to indicate where it was located. It took us an inordinate amount of time to find the place. The room was not as pictured in the advertisement. The place was dirty inside. We booked one King size bed, which was not in the room assigned to us. It had two smaller beds. There were no items in the room one would expect - tissues, a clean shower floor, or anything else. We left the place after only two hours and drove the rest of the way home. No one was in the office when we left. We were totally dismayed.
Stayed 1 night in Oct 2022
Response from p Nevada on Oct 30, 2022
As always if any deficiency is found we are here to address it!!!In this case, after Reviewing our Office Camera recordings, this customer claims to be Priest( Godsman)..He booked an online room with only 1 bed and he claim for the king which is lie !!!!, Reservation copies and Expedia records do not lie !! as per our CCTV camera, he came 5pm and checkout at 8.40 am.. stayed fully, and nor he has said single complaint while engaging with desk staff, as our staff are required to ask about their stay when a customer came in the office to check out he was asked again if the room and stay were good, he replied yes it was good.. He did not check out early as he claimed, Camera Do not lie !!!!   HE CALLS HIMSELF A PRIEST !!!!! SHAME ON THIS GODMAN !! WHO LIES !!!! BEWARE OF FAKE GODMAN, this so-called PRIEST !!!!  Our room has all the amenities and furniture as its required b4 we open our operations and certainly Expedia will not list us !!this is nothing but white lies!!!!! he should have posted his reservation copies here which he did not do, because he wanted to hide his lie !!!!

6/10 Okay

Thomas

Travelled with group
Stayed 5 nights in Sep 2022
Response from p navida on Oct 30, 2022
we thank you for your input !!!

8/10 Good

Kathleen

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from p navida on Oct 3, 2022
We Thank you for Your Honest Review !! we hope to see you again .

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was nice clean and service was great
Stayed 1 night in Oct 2022
Response from p Nevada on Oct 3, 2022
We Thank you for Your Honest Review !! we hope to see you again .

2/10 Terrible

Elam

Travelled with group
Disliked: Cleanliness, staff & service, amenities
The costumer service is nothing
Stayed 2 nights in Sep 2022
Response from P nevada on Sep 7, 2022
THIS IS A FAKE REVIEW !!! The customer Was NOSHOW !!!

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service
Just needed A little TLC on the property.
Stayed 1 night in Aug 2022
Response from p Nevada on Oct 3, 2022
We Thank you for Your Honest Review !! we hope to see you again .

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were in a bind since a motel we had already paid for lost power and water due to a bad storm. The gentleman at the desk stayed late till we arrived and was very helpful to us
Stayed 1 night in Jul 2022

8/10 Good

Gary

Liked: Staff & service, room comfort
Comfortable hospitality!
Our 6 day stay at this motel was satisfactory. The room was very comfortable and kept cool with the air conditioner. Fresh towels were provided and linens changed. Internet and cable tv were great. The owner was very accomadating and helpful! We would stay here again. The only issue we had was it needed more cleaning on doors and shower. Great location.
Stayed 6 nights in Jul 2022

2/10 Terrible

Eric

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Très très sale
Stayed 1 night in Jul 2022
Response from P nevada on Jul 14, 2022
This is A NO-SHOW reservation., FAKE REVIEW

8/10 Good

Don

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quite and convenient location.
Stayed 2 nights in Jun 2022
Response from p Nevada on Jul 14, 2022
we thank you for your input, as always Our Goal is to provide Most Affordable, clean comfortable accommodation with friendly service..we look forward to serving you again.

10/10 Excellent

william

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
The motel is “old school”. The room was refurbished and very clean. All the appliances worked properly. The owner-manager lives next door and was friendly and helpful. He also was helpful in recommending restaurants. I would stay here again.
Stayed 2 nights in Jun 2022
Response from p Nevada on Jul 14, 2022
we thank you for your input, as always Our Goal is to provide Most Affordable, clean comfortable accommodation with friendly service..we look forward to serving you again.

10/10 Excellent

JOHN

Stayed 1 night in May 2022

6/10 Okay

Nyle J

Stayed 1 night in May 2022
Response from PN on May 30, 2022
We thank you for your input.if any correction is needed will certainly make changes.

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room shown online is definitely not a good example of what you are in for. The room was so dated. Bathroom: the tile walls and floor of the shower were painted. The shelf in bathroom was not completely secured to the wall. The shower was about as small as one in a camper. The only outlet was in the bathroom and you had to leave the light on to have the outlet on. Towels were well worn and beach stained Bedroom area: on the plus side, there was a mini refrigerator and microwave. Beds were very firm. I wish we had driven a bit further. This motel left everything to be desired
Stayed 1 night in May 2022
Response from P Nevada on May 18, 2022
We disagree with the description given. Customer Inspected room b4 accepting and stayed whole 20 hours without a single complain to office. Our rooms were/are clean and comfortable at the lowest rate. Yes we are not 5-star hotel, Customer want 5-star hotel with Economy class Rate. we are an economy class hotel and rated as such. Customer took room around 3 pm and had been asked if the room was satisfactory and needed anything extra by our staff at 8pm when they came in the office to ask for Restaurant nearby, customer stated everything is Good and don't need anything in room. this is also been captured by our office camera.Plus they had a chance to cancel or change this room they did not do any.. Among all our rooms been rented no one had any complaints during whole week except this.. this is nothing but misinformation to damage our business.

6/10 Okay

Albert

Business traveller
Disliked: Property conditions & facilities
Property needs a renovation, especially the rooms
Stayed 1 night in Dec 2021

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2021

2/10 Terrible

Kevin

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We arrived around 9 pm, and they offered us a choice of two rooms. Both had all the windows open on a chilly night. Turned out both rooms smelled of mildew, found human hairs in the bed, and was filthy. My wife and daughter refused to sleep in the room and slept in the car. Furniture old bathroom outdated. Shower temperature alternated between freezing and burning. It seemed worse than a welfare motel. There was no internet.
Stayed 1 night in Sep 2021

6/10 Okay

JENNIFER

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Sep 2021

6/10 Okay

Margarita

Liked: Staff & service
Disliked: Cleanliness
nothing, but the sign needs to be more visible and it was the wrong name, which made it hard to find
Stayed 1 night in Sep 2021

2/10 Terrible

donna

Disliked: Cleanliness, amenities, property conditions & facilities
It was horrible , I left , it was not a place fit to stay , it was disgusting inside and out
Stayed 2 nights in Sep 2021

2/10 Terrible

Eltasha

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe yourself and check in at the hotels around the area. The bathroom toilet was filthy with pee and poop. The shower is small and filthy with rust everywhere. The shower curtain was torn with mold everywhere. honestly I wouldn’t call it a shower. No cable. Bed linen was dirty. The towels were blue and most likely filled with dirt that we couldn’t see. I can go on. Just don’t do it. The pictures look NOTHING like the room.
Stayed 1 night in Aug 2021

10/10 Excellent

Earl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable & Friendly
Host amenable. Room clean. Beds comfortable. Somewhat difficult to find late at night as sign was not lit.
Stayed 1 night in Aug 2021

2/10 Terrible

Lisa

Disliked: Cleanliness, amenities, property conditions & facilities
Think of the Bates motel when looking to book at the Sharon Springs Motel. When you walk in the your room you notice an efficiency style room with a small stove ,mini fridge and TV. At first you will notice a strong smell of Musty, mildew and cigarettes.
Stayed 1 night in Aug 2021

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing is what the picture shows. Every thing is so out dated. Both beds so old . They had old egg crates on them . The window in the bathroom had a broken lock on it. Shower had paint peeling on the floor of it. The shower walls look to have some mold at the bottom. Steps to get into the office were broken. Rug in the office was so dirty with stains. Looked like a scene out of horror movie.
Stayed 1 night in Aug 2021

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The manager was a great guy. However, the air conditioner did not appear to work. It is an older property that the manager is trying to keep up, but it appears difficult. We were happy for a place to stay at that hour and the Wifi.
Stayed 1 night in Aug 2021