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Reviews of The Ocean View Hotel

3 out of 5
The Ocean View Hotel
5 Park Road, Shanklin, England

Reviews

7.2

Good

Rating 10 - Excellent. 28 out of 95 reviews" "
Rating 8 - Good. 25 out of 95 reviews" "
Rating 6 - Okay. 18 out of 95 reviews" "
Rating 4 - Poor. 15 out of 95 reviews" "
Rating 2 - Terrible. 9 out of 95 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Gwyn

Travelled with partner
Hotel relies on coach holidays which is not always conducive for independent travellers. Bedroom roomy but bed a bit lumpy and small. Most hotels of this supposed standard would be looking at minimum 5ft bed not 4ft 6
Stayed 3 nights in May 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Alison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could not order evening meal on first night as they only take orders in the morning. hadcto walk to Shanklin village 10 mins . hot lucky to find table availability. Good location. Staff friendly to guests BUT rumours staff of not being pad so they left leading them short staffed! Great free swimming pool
Stayed 4 nights in Aug 2023
Response from The Ocean View Hotel on Oct 20, 2023
Thank you for your feedback.We are very pleased you had a good time and enjoyed our wonderful location.Rumours are very dangerous things, we prefer to stick to the facts. Hope to see you again soonHappy Travelling

8/10 Good

Stephen

Travelled with group
Liked: Staff & service, room comfort
Stayed 3 nights in Sep 2023
Response from The Team at The Ocean View Hotel on Oct 18, 2023
Thank you for your score.Hope to see you again soon.

6/10 Okay

Keith

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The bedroom was tired, dated and unclean with stains on the carpet and dust on the shelves. The shower curtain was dirty and the bath mat disgusting. However the bed was comfortable and tea and coffee facilities were good. The balcony, i am not sure was particularly safe.
Stayed 4 nights in Sep 2023
Response from The Ocean View Hotel on Oct 18, 2023
Please accept our apologies, this is not the standard that we expected from our hotel.I can reassure you that all our balconies are safe and we will be investigating your points.Thank you for your feedback.

10/10 Excellent

Carole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was exactly what we wanted - QUIET!!! The windows were open at night and all we heard were the waves and the birds. I never sleep through the night, but the time we were here - I slept straight through every night!! Amazing! Staff were brilliant and helpful and your restaurant staff treated us like family. Highly recommend your hotel.
Stayed 2 nights in Sep 2023
Response from The Ocean View Hotel on Oct 18, 2023
Thank you so much for your kind feedback. I will pass this onto our team.Hopefully we will see you again soon.

10/10 Excellent

Brian

Travelled with family
The Sea room and balcony were excellent! Well worth the extra money. Checked in on Monday morning quite early, the female Receptionist managed to” chase up” our room and we booked in. Logan in the Restaurant I would. consider an Asset, our meal booking form was misplaced and he simply sorted it with a cheerful smile.Afternoons spent on the balcony!glass of wine, will book again and recommend to others.
Stayed 3 nights in Sep 2023
Response from The Ocean View Hotel on Oct 18, 2023
Thank you for your lovely comments and feedback. We will pass these onto our team and especially Logan !Hopefully we will see you again soon.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from The Ocean View Hotel on Oct 18, 2023
Thank you so much for the excellent score.Hopefully we will see you again soon.

6/10 Okay

Jeremy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was at best chaotic and poor quality. Room was basic with large black stain on one duvet and dirty sink unit in Bathroom. Location is ok.
Stayed 1 night in Sep 2023
Response from The Ocean View Hotel on Oct 18, 2023
Thank you for your feedback.We will ensure these issues are looked into.Happy Travelling

10/10 Excellent

trevor

Stayed 4 nights in Sep 2023
Response from The Ocean View Hotel on Oct 18, 2023
Thank you for your kind score.Hopefully we will see you again soon.

2/10 Terrible

Moni

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Except for the location of the hotel, nothing is good about it. Rude front office, smelly rooms, poor food (checked later that the hotel was given 1 star rating a couple of years back), very limited parking and amenities. Terrible experience
Stayed 1 night in Aug 2023
Response from The Ocean View Hotel on Oct 18, 2023
Thank you for taking the time to feedback.We would of liked to have been given the opportunity to respond direct to you here at the hotel, sadly you did not give us that chance.The feedback does not resonate fellow travellers comments.

8/10 Good

Malinee

Liked: Staff & service, room comfort
Has pros & cons, but would consider staying again
Bed linens and towels were fresh, clean, and comfy. However, the shower had hairs in it, and there were two dropped pens on the floor under the desk - suggesting that it doesn't get cleaned thoroughly... The bathroom was good but bedroom fixtures could use updating. Staff were wonderful, location is great. I guess you get what you pay for, it was cheaper than most other places, overall was good and would consider staying again.
Stayed 1 night in Aug 2023
Response from The Ocean View Hotel on Oct 18, 2023
Thank you for your feedback.We will pass on your comments to housekeeping and the positive notes to the staff.Happy Travelling

4/10 Poor

Geoffrey

Travelled with family
Disliked: Staff & service, property conditions & facilities
Unfortunately for Ocean View, we are well travelled and had just spent an amazing couple of days at the similarly starred/priced Luccombe Hall. What a contrast. OV's reception of us when we arrived early was disastrous (unprecedented for both me and my wife). The hotel is extremely tired, albeit freshly painted and generally clean. The breakfast was fine, being average. The indoor pool is very good and there is a decent ping pong table and small table football (and indoor bowls which we didn't visit). The view from our sea view room was half of the side of other rooms and overlooked the roof of the pool. The owner told us that "most hotels* do not allow food in rooms" and confiscated our pizza, giving it back to us the next day from the fridge. Repeat, our food was confiscated by the owner because hotels generally*, and OV in particular, don't allow food in rooms. *I wonder if room service ever existed anywhere, for example... On the one hand places like OV shoukd be downgraded to 2 star, but this woukd likely ruin them. On the other, they do service a market of less discerning and older coach parties, and probably quite well, so presumably is important for Shanklin. However, for most well travelled people in the mid-market, this is far from a 3 star experience.
Stayed 1 night in Aug 2023

2/10 Terrible

Sivasubramaniam

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Karen

Travelled with group
Very friendly staff and great location. Best rooms balcony seaview. The hotel has a good facilities but it is dated. A bit more maitenance and tidying up would make it an excellent hotel. We didn't have the evening meal but the breakfast, full English was good apart from the sausages and scrambled eggs! We would return.
Stayed 2 nights in Aug 2023
Response from Ocean View Customer Relations on Aug 16, 2023
Dear Guest,Thank you for taking the time to leave a review. We are currently in the process of refurbishment but as you can appreciate, due to the size of the hotel, this takes time and cannot be done all in one go.We are glad you enjoyed your stay with us and look forward to welcoming you back in the future.Happy travelling!

8/10 Good

Madeline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
View
Beautiful view s from room, lovely big room
Stayed 3 nights in Jul 2023
Response from Ocean View Customer Relations on Jul 30, 2023
Dear GuestThank you for your positive review and feedback. We are pleased to hear you were happy with your room and look forward to welcoming you back to our hotel in the future.Happy travelling!

8/10 Good

Debangshu

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I am happy with everything, but cleaning and changing the bed sheets need everyday, but we see cleaner only when we are leaving the room’s, need to put more tea and coffee’s. for the guests. Otherwise Good .
Stayed 2 nights in Jul 2023
Response from Ocean View Customer Relations on Jul 30, 2023
Dear Guest,Thank you for your feedback. We have taken your comments on board and will pass these on to our colleagues.Happy travelling

4/10 Poor

Angela

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
This hotel is a very big hotel with dated bedroom furniture and bathrooms, the beds aren’t the most comfy ! The hotel smells damp but if you are lucky the view from our room was amazing facing the sea , breakfast wasn’t the best cooked breakfast but they had said they were short staffed and had a few coach parties in ! Certainly not worth £166 per room per night ,that was paid !
Stayed 1 night in Jul 2023
Response from Ocean View Customer Relations on Jul 22, 2023
Many thanks for your comments and feedback. We have noted your comments and apologise if our hotel does not meet your standards. We are currently in the process of refurbishment but as you can appreciate, due to the size of the hotel, this takes time and cannot be done all in one go.We hope that one day you will return and we can rebuild you confidence.Happy travelling!

4/10 Poor

John

Stayed 4 nights in Jul 2023

6/10 Okay

Dawn

Travelled with partner
Liked: Cleanliness
We stayed at the hotel for a week. The breakfast is served by a member of staff, who takes your order. You need to request extra toast, etc, or you will only receive 1/2 a slice of toast with your meal. The hotel doesn't do lunch, as they cater for coach loads of people, who are out during the day. If you wish to eat an evening meal at the hotel, it needs to ordered at breakfast from a limited menu. The evening meal is not good value. Our hotel room was serviceable, but has not been updated since the 1970's. The hotel is been modernised, and there are room that look lovely, however ours was very dated. The staff were all very helpful and polite. The location of the hotel is fabulous, with sea views from our balcony. There is a lift to take you down to the sea front, with good restaurants. The main town / old town / station and Shanklin Chine are all within 10 minutes walk, so a car is not needed.
Stayed 7 nights in Jul 2023
Response from Ocean View Customer Relations on Jul 22, 2023
Many thanks for your comments and feedback. We have noted your comments and apologise if our hotel does not meet your standards. As you noted, we are currently in the process of refurbishment but as you can appreciate, due to the size of the hotel, this takes time and cannot be done all in one go.Thank you for the warm comments regarding our staff, we will ensure these are passed on to our colleagues.Many thanks and happy travelling!

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The brilliant staff make this place.
I stayed here last minute as my family were visiting IOW. I am disabled but travel by motorcycle and hobble about with a stick. Sarah the reception lady who is wonderful arranged for me to park my motorcycle on the terrace via the disability ramp so it was dry and out of the main car park. I could even keep an eye on it from my room if needed. The hotel is a little tired in places but this is more than made up for by the wonderful staff. My room and bathroom were really nice, spacious and clean. I would definitely stay here again, in fact it would be my first choice on the IOW simply because of my parking arrangements and the fantastic staff who made my stay brilliant.
Stayed 8 nights in Jul 2023
Response from Ocean View Customer Relations on Jul 16, 2023
Thank you for your positive review, and we appreciate your taking the time to give us some feedback. We are very pleased to hear you enjoyed your stay and had a positive experience. We will pass your comments on to Sara, our Receptionist, as our colleagues like to know they have made a difference. We look forward to welcoming you back to our hotel in future and should you wish to stay in the same room next time, please let us know at the time of booking.

10/10 Excellent

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great sea views, staff very polite, friendly and helpful. Easy access to beach, pubs and restaurants in Shanklin.
Stayed 3 nights in Jul 2023
Response from Ocean View Customer Relations on Jul 16, 2023
Thank you for positive review. We are glad to hear you enjoyed your stay with us, and look forward to welcoming you back to our hotel in the future.

8/10 Good

Krzysztof

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
😎
Nice and very quiet hotel. Friendly staff . Very good for weekend stay 😎
Stayed 1 night in Jul 2023
Response from Ocean View Customer Relations on Jul 16, 2023
Thank you for your positive review. We are pleased to hear you enjoyed your stay and look forward to welcoming you back to our hotel in the future.

6/10 Okay

Denise

Travelled with partner
Lovely reception staff. Rooms in need of modernising. Eg windows need replacing, squeaky floorboards, door not fitting properly so light comes in at night & generally need updating. They were at least clean. Great location with lift to seafront opposite. Bar too expensive to try. Breakfast okay, bit more variety required
Stayed 3 nights in Jun 2023
Response from Ocean View Customer Relations on Jul 22, 2023
Many thanks for your comments and feedback. We have noted your comments and apologise if our hotel does not meet your standards. We are currently in the process of refurbishment but as you can appreciate, due to the size of the hotel, this takes time.Thank you for the warm comments regarding our reception staff, we will ensure these are passed on to our colleagues.Many thanks and happy travelling!

10/10 Excellent

Krzysztof

Stayed 1 night in Jul 2023
Response from Ocean View Customer Relations on Jul 16, 2023
Thank you for your high score and positive review. We are glad you enjoyed your stay with us and look forward to welcoming you back to our hotel in the future.

10/10 Excellent

ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay Friday 23rd June- Tuesday 27th June
We had a lovely time at the Ocean View. The hotel is in a great location and we will use again in the future. All of the staff were friendly and breakfast was very good. Overall, we liked it, however a couple of points that would improve this hotel are: The bar/lounge area needs some nice chairs and tables which would really enhance the bar area. The area also needs subtle lighting. AS for the patio are, benches are no good for elderly people, so I think this needs to be looked at. Just a few points which taken on board will improve the Ocean View. Overall, we thoroughly enjoyed our stay, and will return hopefully later in the year
Stayed 4 nights in Jun 2023
Response from Ocean View Customer Relations on Jul 22, 2023
Thank you for your review and feedback. We are currently in the process of total refurbishment but as you can appreciate, due to the size of the hotel, this takes time and cannot be done all in one go.Thank you for the warm comments regarding our staff, we will ensure these are passed on to our colleagues.We look forward to welcoming you back to our hotel in the future.Happy travelling!

4/10 Poor

Paul

Disliked: Cleanliness, property conditions & facilities, room comfort
Short break
Shower in the room was dirty with mould present, and was very small and dark. The room wasn't too bad but needed a general spruce up and no maid service during our stay, so our towels were damp. Breakfast was only from 8.30am to 9.30am which didn't help if going to work, and we asked for dinner one night at 7.15pm and were told no, as you had to book early for the chef? Overall very disappointed particularly when paying nearly £300 for 2 nights.
Stayed 2 nights in Jun 2023
Response from Ocean View Customer Relations on Jul 22, 2023
Many thanks for your comments and feedback. We have noted your comments and apologise if our hotel does not meet your standards. We are currently in the process of refurbishment but as you can appreciate, due to the size of the hotel, this takes time and cannot be done all in one go.We do encourage all our guests to talk to us at the time ensuring we have an opportunity to resolve any issues or concerns.Happy travelling!

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Ocean View Customer Relations on Jul 16, 2023
Thank you for your high score and positive feedback. We are glad you enjoyed your stay with us and look forward to welcoming you back to our hotel in the future.

8/10 Good

Anne

Liked: Staff & service, property conditions & facilities, room comfort
Room with a view
We had A very happy stay over all . Problem we were not expecting ! WAS you have to require you room to be Severice Or ask for toliet rolls when u run out . Now i dont go on holiday Severice my room .This is unacceptably after All you paying a price for the Service. The Staff could not been Nicer people . Sarah /Julie and Annett /tracy . I could not fault them . Decor is lovely All Down stairs Beautiful and work still going on .👍 Room /beds were good BUT wardrobe had 1 sliding door and Wire A Balcony out side door dangers . Needs seeing too . We Had Great Views mind you I Cant complain there .. So friendly and Welcoming Hotel .
Stayed 6 nights in Jun 2023
Response from Ocean View Customer Relations on Jul 22, 2023
Many thanks for your comments and feedback. We have noted your comments and apologise if our hotel does not meet your standards. We are currently in the process of refurbishment but as you can appreciate, due to the size of the hotel, this takes time and cannot be done all in one go.Regarding the servicing of your room, this will be taken up "in-house".We do encourage all our guests to talk to us at the time ensuring we have an opportunity to resolve any issues or concerns you may have regarding any hazards.Thank you for your warm comments regarding our colleagues Sara, Julie, Annette, and Tracy. We will pass these on.Many thanks and happy travelling!

4/10 Poor

Malcolm

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jun 2023
Response from The Ocean View Hotel on Jun 15, 2023
Hi MalcolmPlease contact us direct and we would appreciate the feedback.Many thanks

10/10 Excellent

MR SHAUN K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay ideal location for seafront and views from outside hotel over sea are superb enjoyed the walk to sandown and good pubs in shanklin worth a visit too
Stayed 3 nights in Jun 2023
Response from The Ocean View Hotel on Jun 14, 2023
Dear Mr Shaun KMany thanks for the feedback. I will ensure that this is passed on the Ocean View Hotel team.We hope to see you again soon.Happy Travelling

4/10 Poor

Moira

Travelled with family
The staff were excellent, however, they are very short staffed at present. There were issues with housekeeping due to the shortages. When we did ask for asistance the staff did their very best to help. Meals have to be ordered the previous day, which meant we were unable to get dinner for the evening we arrived. We had breakfast which mostly was fresh and delicious. It is generally geared towards coach parties, rather than individual/family holiday makers There is some evening entertainment but the number of nights this is available is dictated by the coach companies as they pay for it. Overall, the hotel meets basic needs with pleasant and friendly staff. We are aware that new management took over in February and they cofirmed all the issues are being addressed and will be resolved in time.
Stayed 4 nights in May 2023
Response from The Ocean View Hotel on Jun 14, 2023
Hi MoiraMany thanks for taking the time to give us feedback.It is always our aim to make all our guests feel valued as individual's rather than their 'group', I can only apologies if this was portrayed to you.I can assure you that we are working on areas of improvement but sometimes can be challenging with staff absence etc.We hope that you will return to see us one day but in the meantime happy travelling.

8/10 Good

Y C

Stayed 3 nights in May 2023
Response from The Ocean View Hotel on Jun 14, 2023
Thank youHappy travelling and please come back and see us again soon.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great stay, really enoyed the Hotel's freindly and professional staff. My stay was made super special by the warm welcome and greeting by FOH, receptionist Sara M. She was the icing on the cake for me. Thanks Kevin M.
Stayed 7 nights in May 2023
Response from The Ocean View Hotel on Jun 14, 2023
Hi KevinMany thanks for your fabulous feedback.I will pass onto Sara and the rest of the team your thanks.We hope that you will come back and see us all again soon.Happy Travelling

2/10 Terrible

Liljana

Stayed 2 nights in May 2023
Response from The Ocean View Hotel on Jun 15, 2023
Hi Please would you contact the hotel and give us feedback.Many thanks

10/10 Excellent

Juan

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is old but everything is clean, tidy and comfortable.
Stayed 1 night in May 2023
Response from The Ocean View Hotel on Jun 14, 2023
Many thanks for the lovely review.We are currently refurbishing our way through all areas of the hotel but we are very pleased that you had a great time.Hope to see you again soonHappy travelling

4/10 Poor

Navjit

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from The Ocean View Hotel on Jun 21, 2023
Please contact the hotel.Many thanks

4/10 Poor

Nicola

Stayed 2 nights in May 2023
Response from The Ocean View Hotel on Jun 21, 2023
Please would you contact the hotel and leave feedback.Many thanks

8/10 Good

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shortstay weekend
Hotel was in a good location. I booked six single rooms for a cycling weekend, all the rooms were comfy, the hotel bar was friendly, and the cooked breakfast for next day was excellent. I’d recommend the hotel.
Stayed 1 night in Apr 2023
Response from The Ocean View Hotel on Jun 21, 2023
Many thanks againLook forward to seeing you all again soon

4/10 Poor

Biju

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The property is near to beach. The property looks astounding in photos, however, this is an old building and did not enthuse excitement. The cost does not match with quality, and very pricey. The value for money is poor. The mattress quality is very poor. The services for the room and room cleaning are virtually nonexistent. The noise from neighbouring rooms is audible and not easy to get undisturbed sleep. The most positive experience was the reception staff, friendly and welcoming. I may not recommend this property. I am sorry.
Stayed 3 nights in Apr 2023
Response from General Manager on Apr 14, 2023
This is very sad to read this review.We encourage our guests to speak directly with us to resolve any unsatisfactory issues. Unfortunately, you did not give us this opportunity. We will take note of your comments and hopefully, in the future you will return.Happy travelling.

2/10 Terrible

Akhilesh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from The Ocean View Hotel on Apr 18, 2023
This is very sad to read this review. We encourage our guests to speak directly with us to resolve any unsatisfactory issues. There seems to be something very misfortunate about the cleanliness as reviews surrounding this are all positive.We will take note of your comments and hopefully, in the future you will return. Happy travelling.

10/10 Excellent

Sudeep

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, great location great views

6/10 Okay

Francesco

Stayed 1 night in Nov 2022

6/10 Okay

P

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Ocean view hotel shanklin iow
Stayed 3 nights in Sep 2022

2/10 Terrible

Jez

Stayed 2 nights in Aug 2022

8/10 Good

Anthony

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Iow coastal path walk
Great hotel ideal for my one night stay pity no breakfast available
Stayed 1 night in Aug 2022

6/10 Okay

Miss L

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Aug 2022

10/10 Excellent

Andrew

Liked: Staff & service, amenities, property conditions & facilities
Stayed 6 nights in Aug 2022

6/10 Okay

Lyn

Disliked: Cleanliness, staff & service, property conditions & facilities
Dampener on holiday.
Hotel was situated in a great location for all local attractions and bus services. First impression was ok. Room was dated, floor uneven in places, bathroom basic flooring split and sink cracked. Facilities eg swimming pool no towels available even though we were told would be . The bar was ok but had to wait to be served 10 mins + at times as not always manned. They changed the time for breakfast till 9am for self drive guests as coach party in and short staffed. We were there for 7nights and our room was never cleaned even though we asked at reception for our bins to be emptied a couple of times. We asked for our towels to be changed half way through the week they took the dirty towels away but never replaced them even after asking at reception 3 times so had to go out that evening without showering after been out for the day. They eventually brought 2 small towels late that evening.
Stayed 7 nights in Jul 2022