Exterior

Reviews of SHANGHAI-DECO Hotel

3.5 out of 5
SHANGHAI-DECO Hotel
No. 815 Chen Yang Road, Pudong New Disctrict, Shanghai

Reviews

8.4

Very good

Rating 10 - Excellent. 272 out of 626 reviews" "
Rating 8 - Good. 249 out of 626 reviews" "
Rating 6 - Okay. 71 out of 626 reviews" "
Rating 4 - Poor. 15 out of 626 reviews" "
Rating 2 - Terrible. 19 out of 626 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jingyuan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I especially appreciate employee 223, 225, and 245 for their hard work on making this hotel a comfortable place to stay.
Stayed 4 nights in May 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from S on May 22, 2024
Dear guest, thank you very much for your positive feedback on our hotel. We will continue to strive to live up to your praise. Thank you again for your affirmation of the hotel. Looking forward to visiting again and wishing you a pleasant journey!

8/10 Good

Rui

Liked: Cleanliness, staff & service
breakfast is great
Stayed 1 night in May 2024
Response from S on May 17, 2024
Dear guest, thank you very much for your positive feedback on our hotel. We will continue to strive to live up to your praise. Thank you again for your affirmation of the hotel. Looking forward to visiting again and wishing you a pleasant journey!

10/10 Excellent

Jingyuan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at this hotel! I particularly hope to highlight the hard work of employees 218, 233, and 245 for making Shanghai-DECO a great place to stay!
Stayed 4 nights in May 2024
Response from S on May 17, 2024
Dear guest, thank you very much for your positive feedback on our hotel. We will continue to strive to live up to your praise. Thank you again for your affirmation of the hotel. Looking forward to visiting again and wishing you a pleasant journey!

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient for the airport and an easy ride into Shanghai via taxi
Stayed 2 nights in May 2024
Response from S on May 22, 2024
Dear guest, thank you very much for your positive feedback on our hotel. We will continue to strive to live up to your praise. Thank you again for your affirmation of the hotel. Looking forward to visiting again and wishing you a pleasant journey!

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young men working at the entrance door were great and much easier to deal with during my stay. They were very helpful and knowledgeable and very pleasant. The people at the check-in desk were less friendly, maybe because of our language barrier. The airport shuttle was very good and convenient. I was disappointed that there was nowhere near the hotel where could shop.
Stayed 3 nights in May 2024
Response from S on May 17, 2024
Dear guest, thank you very much for your positive feedback on our hotel. We will continue to strive to live up to your praise. Thank you again for your affirmation of the hotel. Looking forward to visiting again and wishing you a pleasant journey!

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fact that it was so near the airport was certainly a plus.
Stayed 2 nights in Apr 2024
Response from S on May 17, 2024
Dear guest, thank you very much for your positive feedback on our hotel. We will continue to strive to live up to your praise. Thank you again for your affirmation of the hotel. Looking forward to visiting again and wishing you a pleasant journey!

4/10 Poor

Royce

Disliked: Staff & service
False in providing shuttle to and from Airport. You can't falsify even if you have in the lobby a schedule that really is not accurate. The staff for the most part can't speak english so forget getting a clear answer.
Stayed 1 night in May 2024
Response from S on May 17, 2024
Dear guest, the hotel shuttle bus has been operating normally since its opening, and there has never been any fraudulent behavior. We are not sure if there was any misunderstanding or if we did not understand the running time of our shuttle bus. We have been working hard to learn English, just like foreign guests who do not speak Chinese. We hope you can understand and wish you a pleasant work!

10/10 Excellent

Feng

Liked: Cleanliness, staff & service, property conditions & facilities
The staff offered excellent service and ensure a wonderful experience of my parents.
Stayed 1 night in May 2024
Response from S on May 17, 2024
Dear guest, thank you very much for your positive feedback on our hotel. We will continue to strive to live up to your praise. Thank you again for your affirmation of the hotel. Looking forward to visiting again and wishing you a pleasant journey!

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Those booking should be realistic about expectations. For what you pay, this place is worth it. The good: -breakfast is decent (eggs, noodles, fruits, various other items). -airport shuttle. Hotel is not by anything, but we’d just take the shuttle to and from the airport, and went to the metro line there. Keep in mind that the subway/metro does stop running in the evening. We found out when it randomly stopped at a stop, so we grabbed a taxi/didi. -front desk is hit and miss with English, but they’re polite and use a translation app. -washer and dryer onsite and free for guests to use. Downside is there’s only two of each and guests aren’t considerate. I got stuck waiting on people to come and deal with their clothes. If you use the machines then set a timer. Be considerate. Be prompt to toss things into the dryer, then collect your crap. I wanted to just toss one of the peoples things out because I took multiple trips to the machines, and their clothes was just hanging out in the machines. The bad (I hope management sees this, because it won’t detour me from staying again, but was inconvenient): -WiFi was definitely lacking. I stayed in the second building, but this should get improved -would be great to add more laundry machines or at least another dryer. I washed clothes in 15 minutes, then waited on the idiot who chose nearly a 2 hour drying cycle -clean shower drains! -wipe room floors -add an English tv channel or some free movies -check linens. Mine had stains
Stayed 3 nights in May 2024
Response from 蒋 on May 19, 2024
Dear guests, hello! Thank you very much for choosing Shanghai Maritime Park Hyatt Hotel. Thank you for speaking highly of our hotel and sharing your stay experience. Your satisfaction is our greatest motivation. The hotel is located in Pudong Airport and Disney's core area. There is a Chinese restaurant in the hotel. It takes about 30 minutes to provide Disney's designated shuttle bus. It provides 24-hour designated free shuttle bus to Pudong Airport, and it takes about 15 minutes to get to Pudong Airport. You can take subway line 2, plane, bus and airport bus. The hotel is adjacent to Modern Square, and it takes about 10 minutes to walk. There are convenience stores, KFC, various tea shops, restaurants, barbecues, midnight snacks and so on. Welcome to come again.

10/10 Excellent

Masalina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from S on May 17, 2024
Dear guest, thank you very much for your positive feedback on our hotel. We will continue to strive to live up to your praise. Thank you again for your affirmation of the hotel. Looking forward to visiting again and wishing you a pleasant journey!

8/10 Good

Bobo

Stayed 1 night in Apr 2024
Response from 蒋 on May 19, 2024
Dear guests, hello! Thank you very much for choosing Shanghai Maritime Park Hyatt Hotel. Thank you for speaking highly of our hotel and sharing your stay experience. Your satisfaction is our greatest motivation. The hotel is located in Pudong Airport and Disney's core area. There is a Chinese restaurant in the hotel. It takes about 30 minutes to provide Disney's designated shuttle bus. It provides 24-hour designated free shuttle bus to Pudong Airport, and it takes about 15 minutes to get to Pudong Airport. You can take subway line 2, plane, bus and airport bus. The hotel is adjacent to Modern Square, and it takes about 10 minutes to walk. There are convenience stores, KFC, various tea shops, restaurants, barbecues, midnight snacks and so on. Welcome to come again.Dear guests, hello! Thank you very much for choosing Shanghai Maritime Park Hyatt Hotel. Thank you for speaking highly of our hotel and sharing your stay experience. Your satisfaction is our greatest motivation. The hotel is located in Pudong Airport and Disney's core area. There is a Chinese restaurant in the hotel. It takes about 30 minutes to provide Disney's designated shuttle bus. It provides 24-hour designated free shuttle bus to Pudong Airport, and it takes about 15 minutes to get to Pudong Airport. You can take subway line 2, plane, bus and airport bus. The hotel is adjacent to Modern Square, and it takes about 10 minutes to walk. There are convenience stores, KFC, various tea shops, restaurants, barbecues, midnight snacks and so on. Welcome to come again.

10/10 Excellent

Shiquan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good!
Stayed 2 nights in Apr 2024
Response from S on May 7, 2024
Dear guest, thank you very much for your positive feedback on our hotel. We will continue to strive to live up to your praise. Thank you again for your affirmation of the hotel. Looking forward to visiting again and wishing you a pleasant journey!

8/10 Good

Ling

Stayed 1 night in Apr 2024
Response from S on May 17, 2024
Dear guest, thank you very much for your positive feedback on our hotel. We will continue to strive to live up to your praise. Thank you again for your affirmation of the hotel. Looking forward to visiting again and wishing you a pleasant journey!

8/10 Good

Mehdi

Business traveller, Travelled with partner
Disliked: Cleanliness
It is not the what I expected but for the price and hotel shuttle was good
Stayed 2 nights in Apr 2024
Response from S on Apr 22, 2024
Dear customer, thank you very much for your feedback. In our future work, we will work even harder to provide excellent service. Thank you for your appreciation and wish you a pleasant work experience!

6/10 Okay

Xiaolan

Travelled with family
Disliked: Property conditions & facilities
房间与登记不在同一楼里。 房间简单,但晚餐在楼内餐馆相当不错。
Stayed 1 night in Apr 2024
Response from S on Apr 22, 2024
尊敬的宾客您好,非常荣幸您下榻我们酒店,酒店设有2栋楼,办理入住在主楼里面,但是我们两栋大楼是紧邻在一起得哦,根据客人预定得房型排房,您所预定得房型在附楼里面,主楼里面没有您预定得房型,感谢您得对餐饮得赞赏,希望您有机会还能再来品尝,祝您工作愉快!

8/10 Good

Bing, Tampa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and surrounding
Stayed 1 night in Apr 2024
Response from S on Apr 22, 2024
Dear guest, thank you very much for staying at our hotel. Thank you very much for your feedback. Your satisfaction is our greatest pleasure. We look forward to the opportunity for you to stay at our hotel and wish you a pleasant journey!

10/10 Excellent

Bing, Tampa

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Excellent and reliable shuttle services, very helpful and friendly staff, excellent breakfast buffett, and clean and comfortable room. The only drawback is location and its surrounding. Good for overnight stay
Stayed 1 night in Apr 2024
Response from s on Apr 22, 2024
Dear guest, thank you very much for staying at our hotel. Thank you very much for your feedback. Your satisfaction is our greatest pleasure. We look forward to the opportunity for you to stay at our hotel and wish you a pleasant journey!

8/10 Good

Aaron

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and clean room perfect for airport hotel.
Stayed 1 night in Mar 2024
Response from S on Apr 3, 2024
Dear guests, thank you very much for your praise. We will do well as always and look forward to your coming again!

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredibly friendly staff - very helpful and patient with us not knowing the language. Would stay again!
Stayed 1 night in Jan 2024
Response from S on Apr 3, 2024
Dear guests, thank you very much for your praise. We will do well as always and look forward to your coming again!

10/10 Excellent

Hannah-Maria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are absolutely wonderful
Stayed 1 night in Mar 2024
Response from S on Mar 28, 2024
Hello, it is a great honor for you to stay at our hotel. Thank you for your positive feedback and we wish you a pleasant journey!

8/10 Good

Aaron

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for the price, shuttle bus service as very easy to use and on time. Would stay again
Stayed 1 night in Mar 2024
Response from S on Mar 27, 2024
Dear guest, thank you very much for your positive feedback. We look forward to your visit again!

8/10 Good

Lilin, Portland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staffs and close to airport. No much dinning choices in surrounding areas
Stayed 1 night in Feb 2024
Response from S on Mar 8, 2024
Dear guests, thank you very much for your review and look forward to your stay again!

10/10 Excellent

April

Stayed 1 night in Mar 2024
Response from S on Mar 27, 2024
Dear guest, thank you very much for your perfect review. We look forward to your visit again!

10/10 Excellent

Chan Min

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and so nice. The bed was huge. I really appreciated their accommodating my request to change my room type from twin beds to queen bed. The breakfast was also decent.
Stayed 1 night in Feb 2024
Response from 蒋 on Mar 4, 2024
Dear guests, hello! Thank you very much for choosing our hotel. Thank you for your high evaluation of our hotel and sharing your stay experience. Your satisfaction is our greatest motivation. The hotel is located in Pudong Airport and Disney's core area. There is a Chinese restaurant in the hotel, which provides Disney's designated shuttle bus for about 30 minutes, and provides 24-hour designated free shuttle bus to Pudong Airport. It takes about 15 minutes to get to Pudong Airport. You can take subway line 2, plane, bus and airport bus. The hotel is adjacent to Modern Square, and it takes about 10 minutes to walk. There are convenience stores, KFC, various tea shops, restaurants, barbecues, midnight snacks and so on. Welcome to come again.

10/10 Excellent

Jie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shuttle bus to PVG
Stayed 1 night in Feb 2024
Response from S on Feb 20, 2024
Hello, thank you very much for your praise from your busy schedule, I am glad that you can live with peace of mind and comfort, I hope our hotel gives you the most intimate and unique feeling and service, our 100% efforts are only for your satisfaction. [ Warm reminder , the hotel is located near the airport, 4.8km from the airport straight line, 15-20 minutes by car, the hotel provides 24-hour free pick-up and drop-off service, the shuttle bus is 15 minutes on time on each hour, the first stop arrives at the T2 terminal, the second station goes to the T1 terminal, the pick-up shuttle bus departs from Gate 26 on the 3rd floor of the T2 terminal at 35 minutes on the hour, and departs from Gate 6 on the 3rd floor of the T1 terminal at 45 minutes on the hour to the hotel. Hotel shuttle voice consultation telephone 021-3617-5869, other questions can call the front desk to contact 021-5838-3988, if you need airport drop-off service, please fully reserve the time for check-in, contact the front desk to arrange drop-off service for you. May you be happy in all your encounters in the new year, and all your gains will be good, and you will have good luck in the Year of the Dragon! 】

8/10 Good

Jens

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed is comfortable and the breakfast buffet is way above the average in Chinese hotels. Checkin was quick and the airport transfer bus arrived on time. The only cons are some level of noise the hallway and the lack of shops and restaurants in the immediate area.
Stayed 1 night in Feb 2024
Response from S on Feb 20, 2024
Hello, thank you very much for your praise from your busy schedule, I am glad that you can live with peace of mind and comfort, I hope our hotel gives you the most intimate and unique feeling and service, our 100% efforts are only for your satisfaction. [ Warm reminder , the hotel is located near the airport, 4.8km from the airport straight line, 15-20 minutes by car, the hotel provides 24-hour free pick-up and drop-off service, the shuttle bus is 15 minutes on time on each hour, the first stop arrives at the T2 terminal, the second station goes to the T1 terminal, the pick-up shuttle bus departs from Gate 26 on the 3rd floor of the T2 terminal at 35 minutes on the hour, and departs from Gate 6 on the 3rd floor of the T1 terminal at 45 minutes on the hour to the hotel. Hotel shuttle voice consultation telephone 021-3617-5869, other questions can call the front desk to contact 021-5838-3988, if you need airport drop-off service, please fully reserve the time for check-in, contact the front desk to arrange drop-off service for you. May you be happy in all your encounters in the new year, and all your gains will be good, and you will have good luck in the Year of the Dragon! 】

10/10 Excellent

Peng

Liked: Cleanliness, staff & service, property conditions & facilities
Recommend for a place near airport.
Stayed 1 night in Feb 2024
Response from 蒋 on Feb 3, 2024
Dear guests, hello! Thank you very much for choosing our hotel. Thank you for your high evaluation of our hotel and sharing your stay experience. Your satisfaction is our greatest motivation. The hotel is located in Pudong Airport and Disney's core area. There is a Chinese restaurant in the hotel, which provides Disney's designated shuttle bus for about 30 minutes, and provides 24-hour designated free shuttle bus to Pudong Airport. It takes about 15 minutes to get to Pudong Airport. You can take subway line 2, plane, bus and airport bus. The hotel is adjacent to Modern Square, and it takes about 10 minutes to walk. There are convenience stores, KFC, various tea shops, restaurants, barbecues, midnight snacks and so on. Welcome to come again.

8/10 Good

Yuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4
A bit further from the metro station, I have to change to a bus to get there. Everything was good, but the air conditioning was too noisy. I have to switch it off to fall asleep.
Stayed 1 night in Jan 2024
Response from 蒋 on Jan 11, 2024
Dear guest,Thank you for staying in our hotel.We're so sorry to learn that the air conditioner was too noisy, we have checked and fixed it.If you have any problem,you can call us,we will help you to solve it during your stay.I hope you can choose our hotel next time,we are going to do better.Wish you happy.

10/10 Excellent

ZHIRONG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Really excellent experience. The hotel is close to the airport and has reliable shuttle services. Really good breakfast with a ton of choices. A special thank you to staff#222 who provided great services during our stay. Will definitely come back in the future!
Response from S on Jan 1, 2024
Your satisfaction is our happiest thing Thank you for your support and praise to the staff Thank you for your company, we will continue to work hard, and look forward to your frequent return! [ Warm reminder , the hotel is located near the airport, 4.8km from the airport straight line, 15-20 minutes by car, the hotel provides 24-hour free pick-up and drop-off service, the shuttle bus is 15 minutes on time on each hour, the first stop arrives at the T2 terminal, the second station goes to the T1 terminal, the pick-up shuttle bus departs from Gate 26 on the 3rd floor of the T2 terminal at 35 minutes on the hour, and departs from Gate 6 on the 3rd floor of the T1 terminal at 45 minutes on the hour to the hotel. Hotel shuttle voice consultation telephone 021-3617-5869, other questions can call the front desk to contact 021-5838-3988, if you need airport drop-off service, please fully reserve the time for check-in, contact the front desk to arrange drop-off service for you. Xiaoyue wishes you a pleasant journey, happiness and peace! 】

8/10 Good

Mahdi

Stayed 1 night in Dec 2023
Response from S on Jan 1, 2024
Thank you for your praise, we will continue to work hard, and we look forward to seeing you come back often! [ Warm reminder , the hotel is located near the airport, 4.8km from the airport straight line, 15-20 minutes by car, the hotel provides 24-hour free pick-up and drop-off service, the shuttle bus is 15 minutes on time on each hour, the first stop arrives at the T2 terminal, the second station goes to the T1 terminal, the pick-up shuttle bus departs from Gate 26 on the 3rd floor of the T2 terminal at 35 minutes on the hour, and departs from Gate 6 on the 3rd floor of the T1 terminal at 45 minutes on the hour to the hotel. Hotel shuttle voice consultation telephone 021-3617-5869, other questions can call the front desk to contact 021-5838-3988, if you need airport drop-off service, please fully reserve the time for check-in, contact the front desk to arrange drop-off service for you. Xiaoyue wishes you a pleasant journey, happiness and peace! 】

8/10 Good

Shuang-Yi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Decent value. Close to the airport but not much else. Rooms were a bit cramped. Had a bit of smoky smell, so could have been more thoroughly cleaned.
Stayed 1 night in Dec 2023
Response from 蒋 on Dec 23, 2023
Dear guests, hello! Thank you very much for choosing Shanghai Maritime Park Hyatt Hotel. Thank you for speaking highly of our hotel and sharing your stay experience. Your satisfaction is our greatest motivation. The hotel is located in Pudong Airport and Disney's core area. There is a Chinese restaurant in the hotel. It takes about 30 minutes to provide Disney's designated shuttle bus. It provides 24-hour designated free shuttle bus to Pudong Airport, and it takes about 15 minutes to get to Pudong Airport. You can take subway line 2, plane, bus and airport bus. The hotel is adjacent to Modern Square, and it takes about 10 minutes to walk. There are convenience stores, KFC, various tea shops, restaurants, barbecues, midnight snacks and so on. Welcome to come again.

10/10 Excellent

Hongbo, Bellevue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from S on Dec 20, 2023
尊敬的宾客:你好!感谢您选择海上铂悦酒店,再多的广告,不如大家的口口相传!我们向来重视口碑宣传,更加重视每一位客人的切身感受。只要您来到酒店,您就是我们的贵客,我们愿意尽最大的努力,让您的旅途变得轻松愉快顺心,期待您的再次光临!祝您一切顺遂!

10/10 Excellent

Juan

Travelled with partner
I really was impressed with how clean and Fresh my room was every evening when we returned. The breakfast was excellent too. And the staff very accommodating. I would love to stay here again. And this is coming from someone who has stayed at a Hilton hotel in Chongqing for over a month.
Stayed 1 night in Nov 2023
Response from 蒋 on Dec 15, 2023
Dear guests, hello! Thank you very much for choosing Shanghai Maritime Park Hyatt Hotel. Thank you for speaking highly of our hotel and sharing your stay experience. Your satisfaction is our greatest motivation. The hotel is located in Pudong Airport and Disney's core area. There is a Chinese restaurant in the hotel. It takes about 30 minutes to provide Disney's designated shuttle bus. It provides 24-hour designated free shuttle bus to Pudong Airport, and it takes about 15 minutes to get to Pudong Airport. You can take subway line 2, plane, bus and airport bus. The hotel is adjacent to Modern Square, and it takes about 10 minutes to walk. There are convenience stores, KFC, various tea shops, restaurants, barbecues, midnight snacks and so on. Welcome to come again.

10/10 Excellent

Jun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with great service
Stayed 1 night in Dec 2023
Response from S on Dec 7, 2023
Dear guest: Hello! Thank you for your strong support to our hotel. Your satisfaction is the driving force for the hotel to move forward. No need to speak up, just come often! Wishing you all the best in your work and a good mood every day

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from S on Dec 7, 2023
Dear guest: Hello! Thank you for your strong support to our hotel. Your satisfaction is the driving force for the hotel to move forward. No need to speak up, just come often! Wishing you all the best in your work and a good mood every day

10/10 Excellent

Baiyu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Airport shuttle is helpful.
Stayed 1 night in Nov 2023
Response from 蒋 on Nov 26, 2023
Thanks for choosing our hotel and thank you for your recognition of us.We are looking forward your next coming.Wish you a happy life!

10/10 Excellent

Ji Rong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, very clean rooms, the food of breakfast is exellent! The facilities with washer and dryer are convenient for the guests. It is my first choise to stay in Deco Hotel when I visit Shanghai next time.
Stayed 1 night in Oct 2023
Response from S on Nov 16, 2023
Thank you for staying in our hotel and taking the time to give the hotel an evaluation. Thank you for your praise of the hotel staff. It is our pride to bring you memories. The hotel provides a free laundry room as a feature, and there is also a free gym. I hope you can choose our Park Hyatt Hotel next time. [Warm reminder, the hotel is located near the airport, 4.8km away from the airport, 15-20 minutes' drive. The hotel provides 24-hour free shuttle service. The shuttle bus departs from the hotel at 15 o'clock on the hour, first arrives at T2 Terminal and then goes to T1 Terminal. The shuttle bus departs from Gate 26 on the 3rd floor of T2 Terminal at 35 o'clock on the hour, and returns to the hotel at Gate 6 on the 3rd floor of T1 Terminal at 45 o'clock on the hour. The telephone number for voice consultation of hotel shuttle bus is 021-3617-5869. For other questions, you can call the front desk to contact 021-5838-3988. If you need the shuttle service, please fully reserve the check-in time and contact the front desk to arrange the shuttle service for you. Xiaoyue wishes you a pleasant journey, happiness and peace! 】

8/10 Good

Chiao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained hotel but the breakfast choices aren’t as good as it used to be compared to 4 years ago. Room is comfortable, cozy, and quiet. It’s so convenient to go to the airport.
Stayed 1 night in Nov 2023
Response from S on Nov 22, 2023
十分感谢您选择下榻上海海上铂悦酒店,并在这个平台上给予酒店好评。很荣幸得知您有一次愉快的入住体验。期待您再次光临,我们将继续为您提供优质的服务。

8/10 Good

Yumei

Stayed 1 night in Nov 2023
Response from S on Dec 7, 2023
Dear guest: Hello! Thank you for your strong support to our hotel. Your satisfaction is the driving force for the hotel to move forward. No need to speak up, just come often! Wishing you all the best in your work and a good mood every day

10/10 Excellent

Tao

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from 蒋 on Nov 5, 2023
Dear Guest,Thank you for choosing and staying at Shanghai-DECO hotel.And thanks for you evaluation.We will try our best to do better so that our guests are satisfied.

4/10 Poor

Andrew

Business traveller
Disliked: Amenities
Located in the middle of nowhere, not very clean (but not particularly dirty) no access to food, restaurants or transit, and still not actually that close to the airport. Would not stay here again.
Stayed 2 nights in Oct 2023
Response from 蒋 on Nov 4, 2023
Dear Guest,Thank you for choosing and staying at Shanghai-DECO hotel.We're sorry that we didn't bring you a good experience.There are many restaurant near by our hotel and will takes you about 10 mins by walking also few mins by taxi.And the nearest metro station only cost few mins by taxi.We have free shuttle takes 15-20 mins from hotel to PVG every hour.You can ask our staff to help you during your stay.

6/10 Okay

Daniel

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
It would be nice to have options for dinner after 8 pm
Stayed 1 night in Oct 2023
Response from 蒋 on Nov 4, 2023
Dear Guest,Thank you for choosing and staying at Shanghai-DECO hotel.We're sorry that we didn't bring you a good experience.There are many restaurant near by our hotel and will takes you about 10 mins by walking.If you have problem you can ask our stuff to get some help.

8/10 Good

Teddy Chi Yuen

Stayed 1 night in Oct 2023
Response from 蒋 on Nov 4, 2023
Dear Guest,Thank you for choosing and staying at Shanghai-DECO hotel.And thanks for you evaluation.We will try our best to do better so that our guests are satisfied.

2/10 Terrible

Hazim

Stayed 1 night in Oct 2023
Response from S on Nov 16, 2023
Thank you for staying in our hotel and taking the time to give the hotel an evaluation. I don't know why it didn't satisfy you. We are very sad to see the evaluation of 1 point. Can you make valuable suggestions? We will make rectification. [Warm reminder, the hotel is located near the airport, which is 4.8km away from the airport. It takes 15-20 minutes by car. The hotel provides 24-hour free shuttle service. The shuttle bus leaves the hotel at 15 o'clock on the hour, first arrives at T2 terminal and then goes to T1 terminal. The shuttle bus leaves from Gate 26 on the 3rd floor of T2 terminal at 35 o'clock on the hour, and returns to the hotel at Gate 6 on the 3rd floor of T1 terminal at 45 minutes on the hour. The telephone number for voice consultation of hotel shuttle bus is 021-3617-5869. For other questions, you can call the front desk to contact 021-5838-3988. If you need the shuttle service, please fully reserve the check-in time and contact the front desk to arrange the shuttle service for you. Xiaoyue wishes you a pleasant journey, happiness and peace! 】

10/10 Excellent

Yongsheng, Plano

Stayed 1 night in Oct 2023
Response from 蒋 on Nov 13, 2023
Dear guest, hello, it's a great honor for you to choose our hotel. Thank you for your feedback. We are very honored to serve you. The hotel has prepared a variety of rooms with different layouts for different guests to choose from. I hope our sincere service can bring you a more pleasant experience. Xiaoyuejia also provides a 24-hour free shuttle service. The shuttle bus departs from the hotel at 15: 00 every hour, arrives at T2 Terminal and then goes to T1 Terminal. The shuttle bus departs from Gate 26 on the 3rd floor of T2 Terminal at 35: 00 every hour, and returns to the hotel at Gate 6 on the 3rd floor of T1 Terminal at 45: 00 every hour. The shuttle telephone number is 021-3617-5869, and there is the Florence Town Shopping Center nearby. There are various restaurants and small shopping supermarkets. For details, please consult the front desk at 021-5838-3988. Have a nice trip!

8/10 Good

Linda

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pickup driver is excellent; I remember his number is #311, and named Liangcai.
Stayed 1 night in Oct 2023
Response from S on Oct 24, 2023
感谢您 的评价,让每一位客人满意是我们的宗旨,感谢您评价,祝您旅途愉快!

8/10 Good

Happy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A gentleman at the front desk was very helpful to resolve with my questions about my airline ticket. A service staff at the morning buffet made a lot of noise when she was cleaning up the dishes.
Stayed 1 night in Oct 2023
Response from 蒋 on Oct 25, 2023
非常感谢您对我们工作人员的表扬,对于您反馈的问题,我们也会加强对相关人员的培训。期待您再次光临入住我们酒店。

8/10 Good

Laith

Liked: Staff & service
Friendly staff and helpful
Stayed 1 night in Oct 2023
Response from S on Oct 19, 2023
非常感谢您对我们工作人员的赞美及表扬,期待您再次光临入住我们酒店。

10/10 Excellent

Yin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The value / price ratio is good for this hotel. They provide hourly free shuttle service from & to the airport, and free breakfast buffet. Room is clean. Hotel staff is friendly and helpful. However, the location of the hotel is not very convenient. It’s located right by many warehouses, and can be quite noisy at night. There is not much to do around. But considering the price and the good service, I would stay there next time.
Stayed 1 night in Oct 2023
Response from S on Oct 19, 2023
尊敬的宾客感谢您入住我们酒店及给予我们好评,我们会更加努力做好服务,让每一位客人满意,祝您旅途愉快1