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Reviews of Radisson Collection Hotel Xing Guo Shanghai

4.5 out of 5
Radisson Collection Hotel Xing Guo Shanghai
78 Xing Guo Road, Shanghai, Shanghai

Reviews

9.0

Wonderful

Rating 10 - Excellent. 152 out of 258 reviews" "
Rating 8 - Good. 85 out of 258 reviews" "
Rating 6 - Okay. 16 out of 258 reviews" "
Rating 4 - Poor. 1 out of 258 reviews" "
Rating 2 - Terrible. 4 out of 258 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

10/10

Amenities

9.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

4/10 Poor

Nicole

Stayed 1 night in May 2020

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay
Loved the modern bathroom. Press buttons instead of push pull taps. Heated toilet seats. Nice bronze copper colour design in room and accessories.
Stayed 9 nights in Oct 2019

10/10 Excellent

jiahua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As always it’s been good!
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great business hotel
Great location for my business trip.
Stayed 1 night in Jun 2019

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very modern hospital in a large area spread.
Staying in the French Concessions is a pleasure. Walking distance to many restaurants.
Stayed 4 nights in May 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2019

10/10 Excellent

Sandi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little pricey but very comfortable upmarket hotel
Great hotel, beautiful gardens
Stayed 7 nights in Apr 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
.little English spoken. staff fairly rigid. room window so dirty we couldn't see out
Stayed 4 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

jiahua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Beautiful Spot
The hotel is in such a beautiful location, surrounded by trees and gardens. The staff was very helpful and friendly. Great breakfast selection. Some of the rooms and the lobby could use updating, but it is jut a lovely place.
Stayed 8 nights in Mar 2018
Response from Xingguo on Apr 13, 2018
Firstly thank you for taking the time to complete on-line comments following your recent stay with Radisson Blu Plaza Xingguo Hotel Shanghai. As a Valued guest, we appreciate you taking the time to give comments that you highlighted. On behalf of our entire staff here at the Xing Guo, we thank you for your business and we hope to see you again when your travels bring you back to the area.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Grounds. However pretty old hotel and needs a renovation (for the money). Good location in the French Concession.
Stayed 2 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent.
Response from Alice Tian on Apr 17, 2017
Firstly thank you for taking the time to complete on-line comments following your recent stay with Radisson Blu Plaza Xingguo Hotel Shanghai. As a Valued guest, we appreciate you taking the time to give comments that you highlighted. On behalf of our entire staff here at the Xing Guo, we thank you for your business and we hope to see you again when your travels bring you back to the area.

10/10 Excellent

Lize-Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money
Great location, vey comfortable beds and friendly staff
Response from General Manager on Mar 12, 2017
Dear Guest, Thank you very much for your precious feedback about our hotel. It＇s our pleasure to have you staying with us. We wish to see you again at Radisson Blu Plaza Xingguo Hotel Shanghai.

10/10 Excellent

Valentin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best value for high quality accomodation
One of the best stays in Shanghai I ever had, Great attentive staff, Great amenities (Gym, Pool, Restaurants and Bars). Overall a high quality stay

10/10 Excellent

jeffrey, san jose, united state

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it is very nice place, and good service.
Response from General Manager on Sep 28, 2016
Firstly thank you for taking the time to complete on-line comments following your recent stay with Radisson Blu Plaza Xingguo Hotel Shanghai. As a Valued guest, we appreciate you taking the time to give comments that you highlighted. On behalf of our entire staff here at the Xing Guo, we thank you for your business and we hope to see you again when your travels bring you back to the area.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good location.
Good hotel, fair price. Wifi was not working properly in my room, which is pretty much unacceptable. And the maid ringing at 10:30 pushing for checkout was not that good either. But all in all a good hotel and I would come back in the future. It has a very good location.
Response from Alice Tian on Jul 13, 2016
Thank you so much for your kind response regarding your recent stay at the Radisson Blu Plaza Xing Guo Hotel. As a valued guest, I am delighted to learn that you enjoyed your stay here, we will improve our Internet speed as soon as possible and improve our recepetion desk service. We value your feedback as it enables us to provide the best customer service possible and we always strive to exceed expectations. We look forward to welcoming you back should you visit Shanghai again in the future.

10/10 Excellent

Cyndy, Miami, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant and peaceful stay!
I only stayed for one night but already know that I am coming back especially if I am spending the weekend. The location is inside a parklike setting and so peaceful. I was not able to check out the hotel facilities because of my brief stay but will surely do so when I return. Thank you.
Response from Alice on Apr 25, 2016
Firstly thank you for taking the time to complete on-line comments following your recent stay with Radisson Blu Plaza Xingguo Hotel Shanghai. As a Valued guest, we appreciate you taking the time to give comments that you highlighted. On behalf of our entire staff here at the Xing Guo, we thank you for your business and we hope to see you again when your travels bring you back to the area.

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Alice Tian on Jul 23, 2016
Firstly thank you for taking the time to complete on-line comments following your recent stay with Radisson Blu Plaza Xingguo Hotel Shanghai. As a Valued guest, we appreciate you taking the time to give comments that you highlighted. On behalf of our entire staff here at the Xing Guo, we thank you for your business and we hope to see you again when your travels bring you back to the area.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Radisson Blu Xing Guo, Shanghai
We stayed there two weeks. Great Buffet breakfast with both western and asian fare. Didn't have dinner there. Bar had a small non somking area. Hotel staff spoke English and Concierge was adept at arranging cabs and giving the driver directions. Stay was in March 2016 so no A/C needed. TV had CNN, BBC, and HBO in English, all else was in Chinese. Hotel WiFi was available but VERY slow; good only for email. The hotel is not in the immediate neighborhood of restaurants or shopping, however a short walk down the street will take you to these places. Area is quite safe at night so a night stroll back from restaurants is safe. Be aware that in China smoking is allowed and higher end hotels try to accommodate non smokers. Our room was a non smoking room and we found no hint of smoking in our room or the hall ourside. Also Google and Gmail do not work in China; they are blocked by the government. A work around is to use a VPN. As this hotel is quite close to whom we were visiting and it was a quite nice property, we would stay there again.
Response from Alice Tian on Jul 23, 2016
Firstly thank you for taking the time to complete on-line comments following your recent stay with Radisson Blu Plaza Xingguo Hotel Shanghai. As a Valued guest, we appreciate you taking the time to give comments that you highlighted. On behalf of our entire staff here at the Xing Guo, we thank you for your business and we hope to see you again when your travels bring you back to the area.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a short overnight business stay but Hotel was in a great location, quiet in it's own compound. Well appointed rooms and friendly staff. Only 2 things not perfect. The carpet in my room was badly fitted and a ridge had formed in the middle of the room which was easy to trip on. second thing is the Breakfast would be improved. Overall a very pleasant stay for the price.
Response from Alice Tian on Jul 23, 2016
Firstly thank you for taking the time to complete on-line comments following your recent stay with Radisson Blu Plaza Xingguo Hotel Shanghai. As a Valued guest, we appreciate you taking the time to give comments that you highlighted. We will improve breakfast quality and pave the carpet in the room. On behalf of our entire staff here at the Xing Guo, we thank you for your business and we hope to see you again when your travels bring you back to the area.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An quiet oasis in an amazing city.
This was a stop over on an extended business trip. I love this neighborhood in Shanghai. A quiet area but walking distance to a number of parks, shopping food etc. Easy access to head to the other tourist and business areas. An oasis.
Response from Alice Tian on Jul 23, 2016
Firstly thank you for taking the time to complete on-line comments following your recent stay with Radisson Blu Plaza Xingguo Hotel Shanghai. As a Valued guest, we appreciate you taking the time to give comments that you highlighted. On behalf of our entire staff here at the Xing Guo, we thank you for your business and we hope to see you again when your travels bring you back to the area.

6/10 Okay

JB

Moldy, but okay.
I was just there for a quick sleep while my apartment was getting remodeled, and I'm glad of it. My room had quite a few spots of mold on the ceiling and was really dark. Luckily, the shower was nice and the sheets smelled clean. For that, I am grateful.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you for rating the hotel so highly following your stay at the Radisson Blu Plaza Xing Guo Hotel. We look forward to welcoming you back should you visit Shanghai again in the future. Yours sincerely Howard Bennett Managing Director

6/10 Okay

Jack, US

Liked: Cleanliness
Disliked: Staff & service
Front desk service needs to improve
I'm a frequent traveler to Shanghai and have stayed in this hotel a few times. My most recent stay in this hotel was unpleasant and I was very frustrated with the front desk over a booking issue. They are unfriendly and very passive in reaction to you when there is a problem. The breakfast is also way too expensive given its limited variety. Good thing about this hotel is it is in a nice and quiet area although it doesn't have easy access to the metro.
Thank you for taking the time to write about your most recent stay at the Radisson Blu Plaza Xing Guo, I am sorry to learn that your stay was less than satisfactory? I am surprised by your comment regarding the breakfast being expensive, the hotels offers the companies brand standard of "Super Breakfast”, which ranges from the usual fare of five choices of cereals, five different seasonal fresh cut fruit, an assortment of cold cuts of meats, ham, salami, smoked salmon, smoked mackerel, selections of four types of cheese, selections of yoghurts, smoothies, vegetables juices, along with two types of sausages, bacon, eggs any style, four kinds of bread, croissants, Danish pastry, muffins….the list goes on, and this excludes the variety of Asian dishes that are included in the brand standard of “Super Breakfast” and price wise is comparable to the majority of five hotels in the area. The hotel is within a ten-minute easy walking distance to two metro lines, along beautiful tree lined streets in the Former French concession of Shanghai. Again thank you for taking the time to comment on your stay, and should your travels bring you back to the area we would be delighted to accommodate you again.

6/10 Okay

Therese, Copenhagen

Disliked: Staff & service, property conditions & facilities, room comfort
Upon booking online for a family of 4, including 2 kids age 3 and 5, information online stated that the room we booked was good for 4. However, we were offered a tiny room with 1 queen size bed and additional two cods for the kids. Upon complaining and pushing repeatedly we were offered a business suite but had to pay 50 pct extra + tax which I think was unreasonable, also as the receptionist agreed that their rooms are not adequate for 4. Also, They insisted the bed in the business suite was king size, but I have seen queen beds larger... Great location but with no easy access to the metro.

8/10 Good

Changchun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you for rating the hotel so highly following your stay at the Radisson Blu Plaza Xing Guo Hotel. We look forward to welcoming you back should you visit Shanghai again in the future. Yours sincerely Howard Bennett Managing Director

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Thank you for rating the hotel so highly following your stay at the Radisson Blu Plaza Xing Guo Hotel. We look forward to welcoming you back should you visit Shanghai again in the future. Yours sincerely Howard Bennett Managing Director

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, great neighborhood
Great hotel for family but far from the centre, or heart of the city, we struggle finding taxis that wanted to take us back from the Pound and areas alike, but great place to stay
Thank you so much for your kind response regarding your recent stay at the Radisson Blu Plaza Xing Guo Hotel. We are delighted you and your wife enjoyed your stay The hotel grounds with its 14 acres of landscaped gardens offers a tranquil and relaxing place in the bustle of Shanghai. We look forward to welcoming you back should you visit Shanghai again in the future. Yours sincerely Howard Bennett Managing Director

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel
The hotel was god. People were nice and room was clean. Only thing dirty in hotels was the hallway carpets. The reason I would not recommend this hotel is because the food waaaaay overpriced. It makes us mad to pay ridiculous prices for food so we just stay somwhere else next time because we like to eat where we stay.would not stay there again because of food prices.
Response from Managing Director on Nov 19, 2015
Thank you so much for taking the time to comment on your stay at the Radisson Blu Plaza Xing Guo Shanghai. It is hugely disappointing to learn that you consider the food to be overpriced at the hotel; the prices charged are in line with comparable five star hotels in Shanghai.

8/10 Good

Sze Yeuk, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for business trip
The hotel is clean and good for a business trip but it isn't very convenient to take public transport. Probably will have to cab most of the time. Cabbing from there to other places weren't very far or expensive though so it was OK for me.
Thank you so much for your kind response regarding your recent stay at the Radisson Blu Plaza Xing Guo Hotel. The hotel is within a ten-minute easy walking distance to two metro lines, along beautiful tree lined streets in the Former French concession of Shanghai. Again thank you for taking the time to comment on your stay, and should your travels bring you back to the area we would be delighted to accommodate you again. Yours sincerely Howard Bennett Managing Director

10/10 Excellent

Diana, MSP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A really different, great hotel!
My favorite hotel in Shanghai, and I have stayed alot of places.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay at this hotel
Very impressesive with the friendly and helpful staffs in the hotel. The hotel is not new but very well maintained. It is our preferred hotel to stay in Shanghai.
Thank you for rating the hotel so highly following your stay at the Radisson Blu Plaza Xing Guo Hotel. We look forward to welcoming you back should you visit Shanghai again in the future. Yours sincerely Howard Bennett Managing Director

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantasic stay - Modern + Classic Hotel
Great place with a big garden outside the hotel; room is clean & tidy; i can say this is a combination of modern + classic hotel; Tremendous & fantasic for my 2 nights staying;
Thank you for rating the hotel so highly following your stay at the Radisson Blu Plaza Xing Guo Hotel. We look forward to welcoming you back should you visit Shanghai again in the future. Yours sincerely Howard Bennett Managing Director

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
For those who are newto shanghai, xinggo hotel park is one of the most well preserved prestigeous exclusive parks in shanghai. The fact that we got suc a nice room within xinggo hotel park for such a priceis just an amazing experience.
Thank you for speaking highly of the property, the expansive gardens offer a relaxing urban retreat in the middle of the former concession area of Shanghai and delighted to hear that you return to the Xing Guo in the future and look forward to be of service again. We look forward welcoming you back to Shanghai. 
 Yours sincerely Howard Bennett Managing Director

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent condition and great service

10/10 Excellent

golfinghound, netherlands

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel in the French Concession
Brilliant hotel in the grounds of an old Villa (Xing Guo) - an oasis of green amidst the urban jungle of Shanghai. Great restaurants around in the French concession (we tried Lost Heaven and it was excellent, and walking distance (5 mins) from the hotel.) The only negative is that the closest metro is about a 10-15 min walk away - however, if you're taking taxis then that is not an issue

10/10 Excellent

P, hamilton,ontario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
This hotel is located in a little gated neighbourhood. Very quiet for busy china . We'll located and great breakfast and amenities.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Mike, Sweden

Liked: Cleanliness, staff & service, room comfort
Good place,although a bit worn down. Amazing service. Very good value for money in Shanghai.

10/10 Excellent

Cesar Valdivia, Fullerton California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel in Shanghai
Hotel is surrounded by nice gardens and villas. Personnel speak fluid english and very helpfull. We upgraded to a suite (Standard room too small) for a very low Price and included a free breakfast buffet and use of the business center among with happy hours (Free drinks) the location is convenient, its about 6 blocks from the subway station and 12 blocks from the malls.

10/10 Excellent

seasoned travel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Concierge was the best
The concierge service was outstanding we had many questions and got many answers and had an amazing time because of their service

8/10 Good

Cheryl, Maitland NSW Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Very nice, clean and friendly staff to help with anything you asked about.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice hotel with nice hotel staff
very nice hotel with nice hotel staff with great location

10/10 Excellent

E.F, Chongqing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous garden with great services
Had a great stay here, good location very convenient to everywhere of the city. The garden in the hotel is gorgeous and the view also nice. Great services.

10/10 Excellent

jean, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greenaway and quiet
Wonderful environment for those who is looking for a quiet hotel yet in the city centre.

10/10 Excellent

Buz, ME

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice cozy hotel
Pleasant neat and quiet. Will not recommend it to family with children.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Anton and Matilda, South Africa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and great location
The staff were very friendly and most of them could understand some of English. We enjoyed the peaceful surroundings, but also the walking distance to great shopping centres. Hopefully we will return to this hotel in Shanghai.