Ratings based on 580 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveller

Posted 23-Mar-2015
I will never stay there ever again and will recommend to my friends to never stay at your hotel
Comment from Hotel Management
30-Mar-2015 by HotelMgmt, Hotel Management
From your review it is impossible to ascertain the reason why your stay with us was not a positive experience. Our guests are always our top priority and we deeply regret any difficulties you may have encountered during your time here. We can only hope that you will return in the future and allow us the opportunity to exceed all your expectations. Thank you
5 out of 5
Recommended
for Families
by A verified travellerfrom Houston, TX

Second year in a row at this resort

Posted 17-Mar-2015
Pros: Love that it is very family friendly and in a perfect location.
Cons: the prices of food and drinks at this resort are way too high and they need to offer more rooms with 2 double beds.
Location: Location is awesome. About 10 minutes from the airport and Georgetown, which we visited. Lots of watersports, excursions, the turtle farm etc nearby
We had a great time at the Westin again this year. The hotel is beautiful and family friendly. The food is pretty good as well. Dialing out from our hotel room was a bit confusing....kept getting busy signals no matter how they advised us to dial #'s. The beach has white sand and they have plenty of watersports and excursions to keep you busy. 2 things to improve. They should offer more rooms with 2 double beds. We were traveling with our kids and needed that but could only get a room with a king size bed and had to request a rollaway bed (that comes with an additional daily charge). Other thing is the prices here are outrageous, like many places in the Caymans. I ordered 1 glass of champagne when lounging by the pool and was brought a bill for $23.20 for it!!!!! Back in Houston i could have gotten 2 full bottles of champagne for that cost :-(
Comment from Hotel Management
23-Mar-2015 by HotelMgmt, Hotel Management
Thank you so much for your comments regarding The Westin Grand Cayman Seven Mile Beach Resort & Spa as well as your suggestions. We were very happy to read that you enjoyed our location on Seven Mile Beach and that we are just a short drive to Georgetown and other area attractions. It was a pleasure to have you stay with us again, although we do regret we were unable to accommodate your request for a room with two double beds. We hope any inconvenience was minimal. The next time you are visiting Grand Cayman, it would be a privilege to welcome you back.
4 out of 5
Recommended
for Everyone
by A verified traveller

Beautiful beach and scenery!

Posted 14-Mar-2015
Pros: Hands down - the beach and pool area are fabulous! The beach is wide so you are not sitting on top of others. Tortuga Grill & beach staff fabulous!
Cons: Lobby area & bar could use a little freshening up for those that care but I didn't spend much time there!
Location: You must eat at The Sunshine Grill diagonally across the street by far has the best and freshest food around! Casual atmosphere and very reasonable!
This was my 2nd trip to the Westin and I really enjoy the beach the most! Isn't that why you go to Grand Cayman? The staff, especially Tortuga Grill and Beach Staff are wonderful and will make your stay most enjoyable. Too many people comment on their rooms and amenities but I never plan on staying in the room much - my room was just fine, updated bathroom, and my island view (front of the hotel area) was acceptable. Grab breakfast at Du Soleil (the hotel "coffee" shop) - the oatmeal made with coconut milk and fresh fruit cup is amazing! Will definitely go back again!
Comment from Hotel Management
16-Mar-2015 by HotelMgmt, Hotel Management
All of us are truly grateful for your lovely review of The Westin Grand Cayman Seven Mile Beach Resort & Spa. Our associates are dedicated to providing top-notch service for our valued guests, and they’ll be thrilled to hear your generous comments and words of praise. It was our pleasure to provide you with another memorable vacation, and we would love to welcome you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice family friendly luxury

Posted 13-Mar-2015
The Westin is on a nice wide part of 7 mile beach. The chairs and umbrellas were spaced wide apart with plenty of elbow room. Family friendly and a little bit of luxury at the same time.
Comment from Hotel Management
16-Mar-2015 by HotelMgmt, Hotel Management
The Westin Grand Cayman Seven Mile Beach Resort & Spa caters to families, couples, singles and business travelers. Our resort has something for everyone as we offer a wide varieties and benefits while providing comfortable accommodations and excellent service. We're thrilled that you had such a nice time and enjoyed your stay. Please come back and see us again soon.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom NYC

Good for a quick getaway.

Posted 10-Mar-2015
Pros: A colleague.
Cons: The entire hotel needs some sprucing up. Saw peeling paint, torn carpet. Fitness machines are old and don't work very well. Get rid of the $45 fee.
Liked that it was easy to get there and back. Everything was pretty good but not great. Prices are luxury, but service and property condition are not. And the $45 per day charge is RIDICULOUS. Nice that it's within walking distance to places (but have to walk on a very busy road.) Food everywhere we went was good. And liked that the pool wasn't too warm. Had to walk across some rocks to get into the water, but otherwise the beach is great. Weather was great.
Comment from Hotel Management
16-Mar-2015 by HotelMgmt, Hotel Management
Seven Mile Beach is world renowned for its beauty so we were all very happy to learn how much you liked it and we're delighted that the weather was so great at the time of your stay. We do however regret that the resort charge was something that you were unhappy with. The fee includes unlimited use of our pool, steam room, sauna and more. Please know that all reviews whether positive or otherwise are appreciated as it helps us to better focus on areas of our resort a guest may feel needs further attention. Thank you for your review, we hope you will consider giving us another try in the future.
4 out of 5
Recommended
for Everyone
by A verified traveller

Still very good

Posted 10-Mar-2015
Other reviewers have complained about the tired condition of the hotel.On the contrary, we found things to be well maintained and they have many staff people out and about changing plants in the gardens, painting, cleaning and constantly sprucing up all aspects of the resort's appearance.It was in fine shape but recognize you will be paying a hefty room rate for all of this,
Comment from Hotel Management
16-Mar-2015 by HotelMgmt, Hotel Management
Thank you so much for taking the time to share such positive feedback. We're delighted that our resort was so appealing to you. The next time you are visiting the island, we hope to welcome you back to The Westin Grand Cayman Seven Mile Beach Resort & Spa.
3 out of 5
Recommended
for Everyone
by A verified traveller

Beach is great! Hotel needs work.

Posted 7-Mar-2015
We have stayed at the Westin several times and we really enjoy the beach, but it is time to renovate the inside of the hotel.
Comment from Hotel Management
12-Mar-2015 by HotelMgmt, Hotel Management
It was wonderful to welcome you back again. We are always grateful for the feedback we receive from our guests. We're thrilled that you enjoyed Seven Mile Beach so much and appreciate the comments you have shared regarding our hotel. Please come back and see us again soon.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom a

Love to be outdoor

Posted 6-Mar-2015
Very nice to have casual lunch and dinner outside good beach to swim and snorkiling
Comment from Hotel Management
12-Mar-2015 by HotelMgmt, Hotel Management
The Cayman Islands, with its beauty and abundance of sunshine, is the perfect place for someone that loves to be outdoors. Thank you for sharing your comments and letting us know that you enjoyed swimming and snorkeling off of Seven Mile Beach. Please visit us again soon as it would be our pleasure to welcome you back to The Westin Grand Cayman Seven Mile Beach Resort & Spa.
4 out of 5
Recommended
for Couples
by A verified travellerfrom Bloomfield Hills, MI

Like a cruise ship

Posted 4-Mar-2015
Location: The restaurants are just excellent with over 25 in the top category. There are many activities for visitors but not much night life.
This was our third visit in 3 years. The first was excellent, we felt like royalty. Last year's visit was also good but we noticed the crowd to be somewhat louder. This visit was more like a trip to Cancun or an ocean cruise with several large groups booked, loud music, cannon ball contests in the pool, etc. The Westin was once an exclusive resort but I wouldn't consider it so today. We'll try something else next year.
Comment from Hotel Management
12-Mar-2015 by HotelMgmt, Hotel Management
Thank you for your review. We sincerely regret that your most recent experience at our resort, did not match up to your previous stays. We value you as a guest and hope that you will allow us another chance to exceed your expectations and renew your faith in our resort.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Cincinnati, Ohio

Location, Service, Amenities, Beach Outstanding!

Posted 2-Mar-2015
Pros: Clean, well-kept, great location on Seven Mile Beach, excellent service with a smile!, good forethought and planning about beach and hotel design
Cons: The size of the room for the price was disappointing. I expected more.
Location: Great central location on Seven Mile Beach. Plenty of restaurants, bars, and shopping within easy driving (and some walking) distance.
First time at the Westin on Seven Mile Beach -- fantastic! Partial ocean view was just that, and it was sensational! I had expected a larger room for the high price and was disappointed in how small the room was, but after the first night I got over it and just enjoyed everything about the property. Things are laid out and designed well -- the pool, the bar, the towel stand, the showers, the beach chairs and umbrellas, the Tortuga Grille, and the beach sports (waverunner, kayak, paddle board, parasail, etc.). The beach's white cool sand and the bluer-than-blue water was spectacular. I doubt I'll ever see bluer water! The property is immaculate and clean. The bell staff was friendly and smiling every day. There was always someone there to open the door when coming or going. Taxi service was a breeze, and you felt safe. I recommend taxiing everywhere; prices are not that expensive and most drives are pretty short. The cocktails were well made at both the inside and outside bars, and the friendliness and service was exceptional. You can tell this resort is well-managed. I would go again in a heartbeat! Oh, and try both Eats Cafe and the Sunshine Grille across the street -- both have really good breakfasts -- try the French Toast at Eats and try the pancakes at Sunshine Grille!
Comment from Hotel Management
12-Mar-2015 by HotelMgmt, Hotel Management
Thank you for the many lovely comments you have shared for The Westin Grand Cayman Seven Mile Beach Resort & Spa. From our many amenities to the high level of service we strive to deliver, we’re thrilled to have provided you with the memorable getaway. We are glad that you enjoyed so many aspects of your stay; although, we do regret your disappointment with regard to the size of your room. We hope to welcome you back again soon.