Reception
Check availability

Reviews of Aydinbey Queen's Palace & SPA - All Inclusive

Aydinbey Queen's Palace & SPA - All Inclusive
Besgöz Cad, Kadriye, Serik, Antalya

Reviews

7.0

Good

Rating 10 - Excellent. 10 out of 27 reviews" "
Rating 8 - Good. 5 out of 27 reviews" "
Rating 6 - Okay. 3 out of 27 reviews" "
Rating 4 - Poor. 6 out of 27 reviews" "
Rating 2 - Terrible. 3 out of 27 reviews" "

8.8/10

Cleanliness

7.6/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

amu

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very rude staff, hotel cleaning did not clean the rooms properly, and there was kids banging on our doors then running away. I called the reception regarding this issue and they did absolutely nothing I left 2 days early because I was unable to get any sleep, I was treated poorly by the staff (Yildiray was the receptionist who was very rude), and the rooms were not cleaned properly
Stayed 7 nights in Apr 2024

10/10 Excellent

Desmond

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On arrival I was greeted by the Manager Mr Orcun who had a very hospitable approach. During my stay it was busy which shows that there’s a lot of excellent qualities within the service presentation. Breakfast is excellent and there’s staff willing to serve you until it’s time to leave the food hall. You can even have your your eggs done to your liking etc. Food is nice and fresh also the area always clean. That’s more than 6 stars in my book. My check out time would have been too early due to a late flight departure. After speaking with Guest Relation Manager Ms Tamara and Mr Burpham who is an interpreter on site. Together with my 4 friends, our hotel bookings extended at no extra cost. No stress and only happiness 👍😊 What an excellent service. 5 stars is not enough and I wish them all the best. I will return very soon 👍 and already recommend this quality to many friends.
Stayed 3 nights in Apr 2024

4/10 Poor

Ismael

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Myrna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had great time, beautiful place, very friendly people and food was absolutely delicious. It’s a walking distance from The Land of Legends. Just be aware that the water park and transfer to the beach are both seasonal and were both closed
Stayed 5 nights in Feb 2024
Response from Guest Relations on Mar 5, 2024
Dear Guest, First of all, we would like to thank you as the Aydınbey Queen's Palace & Spa family for spending your valuable time with us and sharing your thoughts about your holiday with us. All of our staff have been carefully selected to serve you better at all times. Your positive comment made us very happy and you gave a great motivation especially to our staff. We hope to welcome you during the summer concept period, stay well.Best Regards… Guest Relation

10/10 Excellent

Imtithaal

Stayed 3 nights in Jul 2022

6/10 Okay

MAU

Travelled with family
Stayed 5 nights in Jun 2022

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great all around. Of course all English speaking people found each other and rejoiced!
Stayed 3 nights in Jun 2022

4/10 Poor

YUSRI

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
The hotel didn't clean my room, just after I fight with them, they clean after 2 days. The food was not good, i eat saladd. I invite corona test through them, and every day they say tomorrow it will be, an so on.
Stayed 7 nights in Jul 2021
Response from Queens on Jul 30, 2021
Hello there , We are sorry for the problems you have experienced. Your complaints will be forwarded to the relevant departments. Thank you for your feedback. With all respect.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tailored for Russians and Dutch, not much entertainment for the English neither are the facilities.
Stayed 7 nights in Sep 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
It is a nice clean hotel but communication was very difficult, which made the experience more negative.
Stayed 7 nights in Aug 2019
Response from Aydınbey Groups on Oct 13, 2019
Hello Dear Guest, We hope that next year your experience will be better and we will make all posibble for that. Best Regards.

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Nice new hotel. Need to train your staff though. Food is great, variety of amusement.
Stayed 3 nights in Aug 2019
Response from Aydınbey Groups on Oct 13, 2019
Hello Dear Guest, We hope that next year your experience will be better and we will make all posibble for that. Best Regards.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
İts so imazling trip. Thank you soo much for everything.
Stayed 5 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice new hotel just open in 2019,all 5 star,will back again.
Stayed 8 nights in Aug 2019

8/10 Good

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another Good Aydınbey Group Hotel
Our family experience of this newly opened hotel was very good. We thought there needs to be better shade and more showers in the pool area but everything else we were satisfied. The hotel beach was a short hotel shuttle us ride away which was very frequent.
Stayed 6 nights in Aug 2019
Response from Aydınbey Groups on Oct 13, 2019
Hello Dear Guest, We hope that next year your experience will be better and we will make all posibble for that. Best Regards.

10/10 Excellent

Fozia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay at Adinbey Queen's Palace exceeded our expectations. Staff were always on hand to assist. Large breakfast and dinner buffet. Rooms were clean and comfortable. There were no teething issues even though the hotel is brand new. The fully inclusive package is amazing. Shuttle transfers run every 20 minutes between the hotel and beach and always punctual.
Stayed 2 nights in Jun 2019

10/10 Excellent

Hüseyin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Mar 2024

10/10 Excellent

Sofia

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personalen vänlig, god mat
Stayed 9 nights in Feb 2024
Response from Guest Relation on Mar 12, 2024
Dear Guest,We are very happy that you were generally satisfied. We would be happy to welcome you again in the summer season. Regards...

8/10 Good

Claes

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stort rum dåligt med möbler
Stayed 1 night in Feb 2024
Response from Guest Relation on Mar 12, 2024
Dear Guest,Our furniture is all new. We are deeply saddened that you did not like it. We would be happy to welcome you again in the summer season.Regards...

10/10 Excellent

Kadir, Moenchengladbach

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Çok memnun kaldım.. tüm çalışanlardan yemeklerden ve otelin temizliğinden.. süpersiniz 👍
Stayed 5 nights in Sep 2022
Response from AYDINBEY QUEENS PALACE on Oct 26, 2022
Merhaba,Geri bildiriminiz için cok teşekkür ederiz.Saygılarımızla.

8/10 Good

Medine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2021
Response from Queens on Jul 30, 2021
Merhaba, Değerlendirmeniz ve geri bildiriminiz için teşekkür ederiz. Saygılarımızla.

4/10 Poor

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Es fand während des Aufenthalts ein Staatskongress in Belek statt, weshalb sich dann 850! Polizisten und Angehörige des Militärs einquartierten. Diese gingen teilweise mit Dienstwaffe und Gewehr an den Pool und ans Meer. Ein Gefühl von Sicherheit hatten wir überhaupt nicht. Des Weiteren ist das ein Familienhotel. 850 junge mit Testosteron geladene und bewaffnete junge Männer tragen nicht positiv zum Klima bei. Wir konnten nichts weiter mehr als im Hotel schlafen. Es war grauenvoll!! Bitte um Stellungnahme des Hotelmanagement und Entgegenkommen.
Stayed 6 nights in Jun 2021
Response from Queens on Jul 30, 2021
Hallo , Es tut uns leid für die Probleme, die Sie haben. Ihre Beschwerden werden an die zuständigen Stellen weitergeleitet. Danke für Ihre Rückmeldung. Mit allem Respekt.

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Keine Möglichkeiten am Abend immer alles so früh fertig
Stayed 9 nights in Oct 2019

4/10 Poor

Orbay

Liked: Cleanliness
Disliked: Staff & service
Dålig service! Personalen är inte trevliga!
Stayed 4 nights in Jul 2019