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Reviews of Sheraton Seoul D Cube City Hotel

4.5 out of 5
Sheraton Seoul D Cube City Hotel
662, Gyeongin-ro, Guro-gu, Seoul, Seoul

Reviews

8.8

Excellent

Rating 10 - Excellent. 567 out of 1000 reviews" "
Rating 8 - Good. 315 out of 1000 reviews" "
Rating 6 - Okay. 71 out of 1000 reviews" "
Rating 4 - Poor. 27 out of 1000 reviews" "
Rating 2 - Terrible. 20 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Paul

Liked: Cleanliness, staff & service, room comfort
Service from the staff was exemplary. There were only two downsides. the condition of the room was the first. We booked a suite - but the room had obvious signs of wear and tear which was disappointing. The second was the executive lounge. The selection of food was much more limited compared to previous times when we have visited.
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceeded expectations
Everything was amazing. We were greeted by an excellent front desk staff member who ensured we were able to check in early. She provided a lot of great information to make sure we were able to enjoy things such as our breakfast. The view is amazing especially at night!
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really awesome.
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend this property.
It was good staying at Sheraton an my room was located on the high floor with bathtub as I requested.
Stayed 1 night in Mar 2021

10/10 Excellent

Taesung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

10/10 Excellent

Matt, Bellingham, WA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean new building. Easy access to Hyundai department store. Close to the subway station and some small parks nearby.
Stayed 2 nights in Aug 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2020

10/10 Excellent

Taekil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from Sheraton Seoul D Cube City Hotel on Jun 17, 2020
We appreciate for your recent stay with us and valuable feedback!

8/10 Good

LINDA LING LING

Travelled with group
Liked: Staff & service, room comfort
Stayed 3 nights in Jan 2020
Response from Sheraton Seoul D Cube City Hotel on Feb 3, 2020
We appreciate for your recent visit to our hotel and spend your valuable time to leave feedback for us!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Since I stayed at the club floor, I could enjoy the services the club floor offered, including SPA.
Stayed 4 nights in Jan 2020
Response from Sheraton Seoul D Cube City Hotel on Jan 17, 2020
We highly appreciate for your recent visit to our hotel and your valuable feedback!

10/10 Excellent

Sieun

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Sheraton Seoul D Cube City Hotel on Jan 8, 2020
Thank you for your recent stay with us and valuable feedback!.

10/10 Excellent

Verified traveller

Stayed 8 nights in Dec 2019
Response from Sheraton Seoul D Cube City Hotel on Dec 30, 2019
Thank you for your recent stay with us and valuable feedback!

8/10 Good

JOO, KL

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next to railway station, shopping malls could be reach within 2 to 5 minutes walk, and plenty of restaurant
Stayed 3 nights in Nov 2019
Response from Sheraton Seoul D Cube City Hotel on Dec 6, 2019
We appreciate your recent visit and valuable feedback!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a beautiful decor and was decorated for the holidays. The staff was very helpful with any requests. The city view from the room was gorgeous. The best feature was the subway access.
Stayed 5 nights in Nov 2019
Response from Sheraton Seoul D Cube CIty Hotel on Dec 1, 2019
We appreciate for your feedback and your recent stay with us!

8/10 Good

Verified traveller

Stayed 4 nights in Oct 2019
Response from Sheraton Seoul D Cube City Hotel on Nov 1, 2019
Thank you for staying with us and your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View is really nice. Hotel is clean and staff were friendly
Stayed 7 nights in Oct 2019
Response from Sheraton Seoul D Cube City Hotel on Oct 23, 2019
We highly appreciate for your stay and feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Part of a shopping mall, many restaurants, etc. Nice hotel. But far from city center, about an hour's drive.
Stayed 4 nights in Oct 2019
Response from Sheraton Seoul D Cube City Hotel on Oct 23, 2019
We appreciate for your feedback and your stay!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't eat or drink at the hotel. Way too expensive
Stayed 3 nights in Oct 2019
Response from Sheraton Seoul D Cube City Hotel on Nov 21, 2019
First of all, we appreciate your recent visit, and we will discuss your concerns in order to exceed our guest's expectation. Thank you.

6/10 Okay

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from Sheraton Seoul D Cube CIty Hotel on Oct 16, 2019
We apologize for your disappointment during your stay. Based on your feedback, we will work on the improvement of our service level. Thank you

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
ウォシュレットが付いてない。びっくり！
設備が少し古くなってるような気がします。トイレにウォシュレットがな為、予約前に慎重に検討された方がいいと思います。
Stayed 2 nights in Oct 2019
Response from Sheraton Seoul D Cube City Hotel on Nov 21, 2019
We apologize for your inconvenience. We will share your comments with our team in order to enhane our guests' experiences. Thank you.

8/10 Good

Verified traveller

Stayed 5 nights in Oct 2019
Response from Sheraton Seoul D Cube City Hotel on Oct 14, 2019
We appreciate for your recent stay with us and your feedback!

8/10 Good

CCC, Singapore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a very pleasant stay, everything went well - the hotel definitively lives up to the sheraton brand name Only (minor) issue is that the lifts are very slow!
Stayed 3 nights in Oct 2019
Response from Sheraton Seoul D Cube CIty Hotel on Oct 14, 2019
We apologize for your inconvenience due to elevator issue. We will share your feedback with our team to fix the elevator issue. Thank you for bringing this issue to us and appreciate for your recent stay with us.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is not conveniently layed out. The wait time at lifts is not accepted
Stayed 4 nights in Sep 2019
Response from Sheraton Seoul D Cube City Hotel on Oct 11, 2019
We appreciate for your recent stay with us and your nice feedback!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good property
Stayed 2 nights in Aug 2019
Response from Sheraton Seoul D Cube City Hotel on Sep 5, 2019
Thank you for your visit to Sheraton and spend your valuable time to leave feedback for us!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly helped us get taxi everyday. Rooms were tidy.
Stayed 4 nights in Apr 2019
Response from Sheraton Seoul D Cube CIty Hotel on Sep 5, 2019
We highly appreciate for your recent visit to our hotel and spend your valuable time to leave feedback for us! Thank you!

4/10 Poor

Jafar, Tokyo

Travelled with family
Liked: Cleanliness
The staff made mistakes on our room service orders 2 times! And we didn’t got one of the mistakes till we ate our pizza and found bacon on it while it was supposed to be a vegetarian margarita pizza! We never ever wanted to eat bacon since we are muslim! It was not the only problem! There was a licking in our room and we had to pack everything again and change the room! Can you imagine with a little kids how does it feel to pack and unpack everything!! All these happened and we got 3 pieces of chocolate as a compensation from the hotel! That was kind of kidding I guess! Also I think they charged us for the minibar in different amount from what was written in the menu but I’m not sure! Anyway! There are lots of better hotel in seoul if you want to choose! No way I recommend this hotel!
Stayed 4 nights in Aug 2019
Response from Sheraton Seoul D Cube City Hotel on Aug 16, 2019
We deeply apologize for all the inconvenience you had due to our unprofessional service. As we take your comments very seriously, we will re-monitor our service standards and promise you that the same issues will not be repeated again. We know it is too late to recover our service failure, but if any chances are given, we promise you that our team will exceed your expectation next time you visit us again. Thank you,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Jul 2019
Response from Sheraton Seoul D Cube City Hotel on Jul 29, 2019
Thank you for your recent stay with us and leave positive feedback for us!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Jul 2019
Response from Sheraton Seoul D Cube City Hotel on Jul 29, 2019
We appreciate for your recent stay with us and spend your valuable time to leave feedback for us!

10/10 Excellent

Andy, Los Angeles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient with the subway station located underground of the location and train station across the street with Hyundai Department store and mall adjoining the building.
Stayed 3 nights in Jul 2019
Response from Sheraton Seoul D Cube City Hotel on Jul 10, 2019
Thank you for staying at Sheraton Seoul D Cube City Hotel! We appreciate for your feedback!

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was located right above the train station and very convenient.
Stayed 4 nights in Jun 2019
Response from Sheraton Seoul D Cube City Hotel on Jul 4, 2019
We appreciate for your recent visit to our hotel and leave valuable feedback for us!

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Really inconsistent and bad customer service. During checkin we were informed that our room included free breakfast. We were also given explict instructions on the timing and location where breakfast is served. On the first day of our stay we enjoyed complimentary breakfast. However, on the second day, we were presented with a bill and told that breakfast was not complementary. We were charged KWR 44,000 which is rediculously overpriced considering the items available. Rooms were decent, although a bit smaller than I would have liked. Elevator system is unnecessarily cumbersome. The instant coffee machine never worked. This is absolutely not the kind of service I expect from a five star hotel, I will chose a different hotel for my future stays in Seoul.
Stayed 2 nights in Jun 2019
Response from Sheraton Seoul D Cube City Hotel on Jun 26, 2019
We deeply apologize for your unpleasant experience as well as your inconvenience due to our customer service as well as the elevator system. As we take our guests’ feedback very seriously, we will share your feedback with our respective department heads in order to re-monitor our overall service standards. We know it is too late to recover our service failure to you, but if any chances are given, we will be more than happy to welcome you back again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pamela was awesome. Everything was great during our stay. Thank you!
Stayed 8 nights in Jun 2019
Response from Sheraton Seoul D Cube City Hotel on Jun 24, 2019
We appreciate for your recent stay with us and spend your valuable time to leave great compliments for us and our great staff, Pamela! We will share your comment with Pamela and compliment her for excellent customer service. We hope to welcome you back here at Sheraton again!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love that this hotel has rooms that can accommodate our family of 4! Most staff speak English well! Staff at the concierge desk/bell desk were very helpful in getting us taxis and airport bus. We had trouble with the condition of our room and received help right away. It was a surprise that we were not compensated in any way for our inconveniences. All in all, we will definitely stay here again! Thanks!
Stayed 3 nights in May 2019
Response from Sheraton Seoul D Cube City Hotel on Jun 11, 2019
We appreciate for your recent visit to our hotel and spend your valuable time to leave feedback for us. First of all, we deeply apologize for your inconvenience due to our room condition as well as the way we handle your inconvenience. If any chances are given, we hope to give you the compensation for your inconvenience, so please let us know next time you visit us again. Thus, we will share your comments with our respective department heads and promise you that the same issues will not be happen in next time. Thank you for bringing this issue to us, and we hope to welcome you back here at Sheraton again!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Well located with easy access to the metro lines. Also, there are restaurants and shopping malls - you can shop until you drop and eat local food nearby.
Stayed 3 nights in May 2019
Response from Sheraton Seoul D Cube City Hotel on Jun 4, 2019
We appreciate for your recent stay with us and spend your valuable time to leave feedback for us! We hope to welcome you back here at Sheraton again!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautiful hotel with spacious suites and amenities. First class. No dislikes.
Stayed 3 nights in May 2019
Response from Sheraton Seoul D Cube City Hotel on May 30, 2019
Thank you for your great compliments! We hope to welcome you back here at Sheraton again!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better than expected. But the lobby is a bit little. Easily accessible. Strongly recommended. The staff are very friendly and helpful.
Stayed 4 nights in May 2019
Response from Sheraton Seoul D Cube City Hotel on May 9, 2019
We appreciate for your recent visit to our hotel! Thank you for your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2019
Response from Sheraton Seoul D Cube City Hotel on Apr 29, 2019
Thank you for your recent visit to Sheraton Seoul D Cube City Hotel. We appreciate for your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Sheraton Seoul D Cube City Hotel on Apr 29, 2019
Thank you for your visit to Sheraton Seoul D Cube City Hotel! We appreciate for your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice in general but elevator was slow and the buffet restaurant was extremely crowded in the morning
Stayed 3 nights in Apr 2019
Response from Sheraton Seoul D Cube City Hotel on Apr 29, 2019
We deeply apologize for your inconvenience due to delayed elevator and uncomfortable experiences at our buffet restaurant. Your comment has been duly noted and our respective departments are following it up to resolve the issues you had. We promise you to provide comfortable experiences next time you visit us again.

8/10 Good

YKLee

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and very convenience as the hotel is connected to the subway station.
Stayed 4 nights in Apr 2019
Response from Sheraton Seoul D Cube City Hotel on Apr 29, 2019
Thank you for your visit to Sheraton Seoul D Cube City Hotel! We appreciate for your feedback and hope to welcome you back at Sheraton again!

10/10 Excellent

WS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is comfortable and quiet, and staffs are nice and accommodating. The hotel has easy assess to train station. Across the hotel, there're also a bunch of eateries for you to choose from. Facilities are nice and clean. Because it was my birthday, my wife actually asked them to prepare a cake for me. It was very nice of them. The downside is the hotel is a little far away from the Seoul city. Highly recommended for those who want quiet and cozy environment.
Stayed 4 nights in Apr 2019
Response from Sheraton Seoul D Cube City Hotel on Apr 24, 2019
Thank you for your valuable time to leave feedback for us! We appreciate for all your compliments and hope to welcome you back here at Sheraton again!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I liked : close proximity to airport bus terminal, subway station, and department store; friendly and helpful staff; fast check-in and check-out; spacious, clean and tidy room; contemporary design; and thermal controlled swimming pool.
Stayed 4 nights in Apr 2019
Response from Sheraton Seoul D Cube City Hotel on Apr 24, 2019
Thank you for your valuable time to leave feedback for us! We appreciate for all your compliments and hope to welcome you back here at Sheraton again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2019
Response from Sheraton Seoul D Cube City Hotel on Apr 19, 2019
Thank you for staying at Sheraton Seoul D Cube City Hotel! We appreciate for your feedback!

6/10 Okay

CINDY

Liked: Cleanliness, room comfort
Disliked: Staff & service
Not sure if my expectation is too high as it is rated with 5 stars, but overall experience of services, property (in door golf condition n service, restaurant quality) is a 4 stars. No one help with my luggages when in the lobby waiting for my transport.
Stayed 6 nights in Apr 2019
Response from Sheraton Seoul D Cube City Hotel on Apr 18, 2019
We deeply apologize for your disappointment due to lack of customer services and bad condition of our facilities. Your comments have been duly noted and we will re-monitor our service standards as well as our facilities to exceed our guests’ expectations. Thank you for bringing this issue to us and we promise you to not let you down next time you visit us.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Big room Nice view. Nice comfortable bed.
Stayed 6 nights in Mar 2019
Response from Sheraton Seoul D Cube City Hotel on Mar 19, 2019
Thank you for choosing Sheraton Seoul D Cube City Hotel and spend your valuable time to leave feedback for us. It is our great pleasure to hear that your recent stay was comfortable one enough! We hope to welcome you back here at Sheraton again!

10/10 Excellent

Chang Wong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from Sheraton Seoul D Cube City Hotel on Feb 27, 2019
Thank you for staying at Sheraton Seoul D Cube City Hotel! We appreciate your feedback!

10/10 Excellent

Chan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent view of hotel
Subway and mega department store are accessible from the hotel. Many nice local restaurants around hotel. Best thing for me was a theater was connected thru elevator.
Stayed 3 nights in Feb 2019
Response from Sheraton Seoul D Cube City Hotel on Feb 14, 2019
Thank you for your recent stay with us! We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Sheraton Seoul D Cube City Hotel on Apr 3, 2019
Thank you for staying at Sheraton Seoul D Cube City Hotel! We appreciate for your feedback!

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing! Super friendly and helpful. Loved the hotel room and the location.
Stayed 5 nights in Jan 2019
Response from Sheraton Seoul D Cube City Hotel on Jan 30, 2019
Thank you for your kind responses! We will look forward to welcome you back here at Sheraton again!