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Reviews of Hotel Cappuccino

4 out of 5
Hotel Cappuccino
155, Bongeunsa-ro, Gangnam-gu, Seoul

Reviews

8.2

Very good

Rating 10 - Excellent. 452 out of 1001 reviews" "
Rating 8 - Good. 330 out of 1001 reviews" "
Rating 6 - Okay. 132 out of 1001 reviews" "
Rating 4 - Poor. 41 out of 1001 reviews" "
Rating 2 - Terrible. 46 out of 1001 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Hotel cappuccino on May 21, 2024
Thank you for staying at the hotel.

10/10 Excellent

Kristie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. Staff was very nice. Location was great. Located between two subway stations and not far from Gangnam Station.
Stayed 5 nights in Apr 2024
Response from Hotel cappuccino on May 21, 2024
Dear Guest, Greetings from Hotel Cappuccino!Thank you so much that your great review of our hotel.We are really happy that you enjoyed your stay at our hotel.We hope you have wonderful day and see you again. Thank you.

10/10 Excellent

Natalie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place staff is really helpful when I lost my rings
Stayed 1 night in May 2024
Response from Hotel Cappuccino on May 9, 2024
Dear Guest, Greetings from Hotel Cappuccino!Thank you so much that your great review of our hotel.We are really happy that you enjoyed your stay at our hotel.We hope you have wonderful day and see you again. Thank you.

8/10 Good

JinJoo, PORT COQUITLAM

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is my sixth visit to this hotel. I always choose it when I go to Korea. The location is perfect for shopping and transportation. The staff is always friendly and wonderful. The only downside is the small room. It's fine for a single person but can be tight for a couple or friends. Otherwise, it's perfect for me and my fiancé.
Stayed 15 nights in Feb 2024
Response from Hotel cappuccino on May 3, 2024
Dear Guest, Greetings from Hotel Cappuccino!Thank you so much that your great review of our hotel.We are really happy that you enjoyed your stay at our hotel.We hope you have wonderful day and see you again. Thank you.

8/10 Good

Irene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we got a king size bed and it was huge. we loved it. the only down side was that the hotel room was very small. the bathroom was amazing.
Stayed 1 night in Apr 2024
Response from Hotel Cappuccino on Apr 17, 2024
Dear Guest, Greetings from Hotel Cappuccino!Thank you so much that your great review of our hotel.We are really happy that you enjoyed your stay at our hotel.We hope you have wonderful day and see you again. Thank you.

8/10 Good

Udin

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I stayed 2 nights in Seoul and travel to Busan. Came back 3 days later and stayed another 6 nights. Got VIP upgrade for 2 nights. Slightly bigger room. When we came back and stayed 6 nights, we got the regular standard room. Its too damn small in layout for 2 people. We do not even have space to wear our shoes without taking turns. The cleaning service does not change your cups. The cups are made from eco friendly stuffs and always taste like soap when u drink water with it. Its good if u travel alone for short period. Not for more than 2 nights. Its too small to relax in the room. Not planning to come back.
Stayed 2 nights in Apr 2024
Response from Hotel Cappuccino on Apr 16, 2024
Dear Guest, Thank you for taking the time to share your feedback.We will share your feedback with relevant departments and your valued feedback will be a great help to improve.We hope you have wonderful day.Thank you.

10/10 Excellent

Udin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Friendly staffs. Room layout is unique. Take some getting use to. Good Value. Only thing i have to be careful is the bathroom is slippery. Otherwise its Great
Stayed 2 nights in Apr 2024
Response from hotel cappuccino on Apr 12, 2024
Dear Guest, Greetings from Hotel Cappuccino!Thank you so much that your great review of our hotel.We are really happy that you enjoyed your stay at our hotel.We hope you have wonderful day and see you again. Thank you.

10/10 Excellent

pablo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Hotel Cappuccino on May 2, 2024
Thank you for staying at the hotel.

8/10 Good

TOMOMI

Stayed 3 nights in Apr 2024
Response from Hotel Cappuccino on Apr 27, 2024
Thank you for staying at the hotel.

10/10 Excellent

Khanh Ha

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is nice. I arrived very late on the day and the check in is very quick. Room quite small but it’s okay.
Stayed 1 night in Apr 2024
Response from Hotel Cappuccino on Apr 7, 2024
Dear Guest, Greetings from Hotel Cappuccino!Thank you so much that your great review of our hotel.We are really happy that you enjoyed your stay at our hotel.We hope you have wonderful day and see you again. Thank you.

10/10 Excellent

Alexandre

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite a small room with a huge bed. Barely space for luggage. But the location, cleanliness and price makes this a worthy place to stay if you are traveling either with family or friends as the bed extends from wall to wall so our kids don’t fall and I don’t have to build safety nets on the side of the bed like I normally do.
Stayed 3 nights in Feb 2024
Response from Hotel Cappuccino on Apr 4, 2024
Dear Guest, Greetings from Hotel Cappuccino!Thank you so much that your great review of our hotel.We are really happy that you enjoyed your stay at our hotel.We hope you have wonderful day and see you again. Thank you.

10/10 Excellent

David

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 4 nights in Mar 2024
Response from Hotel Cappuccino on Apr 1, 2024
Dear Guest, Greetings from Hotel Cappuccino!Thank you so much that your great review of our hotel.We are really happy that you enjoyed your stay at our hotel.We hope you have wonderful day and see you again. Thank you.

8/10 Good

youri

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N
Stayed 3 nights in Mar 2024
Response from Hotel Cappuccino on Apr 1, 2024
Thank you for staying at the hotel.

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice property to stay at.
Stayed 1 night in Mar 2024
Response from Hotel cappuccino on Mar 29, 2024
Dear Guest, Greetings from Hotel Cappuccino!Thank you so much that your great review of our hotel.We are really happy that you enjoyed your stay at our hotel.We hope you have wonderful day and see you again. Thank you.

6/10 Okay

HyunJeong

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, clean room, kind staffs etc, only reason giving 3 star is that room is way too small. Toooo small.
Stayed 3 nights in Mar 2024
Response from Hotel Cappuccino on Mar 16, 2024
Dear Guest, Thank you for taking the time to share your feedback. Your valued feedback will be a great help to improve.We hope you have wonderful day. Thank you.

10/10 Excellent

Edgardo Edmund

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are accommodating
Stayed 3 nights in Mar 2024
Response from Hotel Cappuccino on Mar 13, 2024
Dear Guest, Greetings from Hotel Cappuccino!Thank you so much that your great review of our hotel.We are really happy that you enjoyed your stay at our hotel.We hope you have wonderful day and see you again. Thank you.

10/10 Excellent

Sungwoo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It aite
Stayed 7 nights in Mar 2024
Response from hotel cappuccino on Mar 11, 2024
Thank you for staying at the hotel.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was a great size and super comfortable. The welcome coffee vouchers are a simple but nice touch (and the coffee was delicious).
Stayed 3 nights in Feb 2024
Response from Hotel cappuccino on Mar 1, 2024
Dear Guest, Greetings from Hotel Cappuccino!Thank you so much that your great review of our hotel.We are really happy that you enjoyed your stay at our hotel.We hope you have wonderful day and see you again. Thank you.

10/10 Excellent

Raymond

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was very nice, clean, comfortable and spacious (fits our family of 4). Easy access to subway station, and bus stop just in front of the hotel.
Stayed 5 nights in Dec 2023
Response from Hotel Cappuccino on Feb 18, 2024
Dear Guest, Greetings from Hotel Cappuccino!Thank you so much that your great review of our hotel.We are really happy that you enjoyed your stay at our hotel.We hope you have wonderful day and see you again. Thank you.

6/10 Okay

Hannah

Travelled with partner
I wouldn’t come back. It was an ok place to recover from jet lag (aka sleep), but the room was dark and uninviting. It felt like a hostel. The gym was very minimally equipped, and the cafe was not appealing.
Stayed 3 nights in Jan 2024
Response from Hotel Cappuccino on Feb 12, 2024
Dear Guest, Thank you for taking the time to share your feedback. We apologize for any inconvenience caused during your stay at our hotel.Your valued feedback will be a great help to improve.We hope you have wonderful day. Thank you.

4/10 Poor

Woo Jai

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Too tiny room, hardly can even put travel luggage on. Parking is worse and you can hear all noise next room
Stayed 3 nights in Feb 2024
Response from Hotel Cappuccino on Feb 5, 2024
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

8/10 Good

Andy

Stayed 5 nights in Jan 2024
Response from Hotel cappuccino on Mar 21, 2024
Thank you for staying at the hotel.

10/10 Excellent

Young

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So excellent
Stayed 5 nights in Jan 2024
Response from Hotel cappuccino on Jan 26, 2024
Thank you for staying at the hotel.

8/10 Good

Kathy

Liked: Cleanliness, staff & service, amenities
Overall, it was a satisfactory experience. The hotel's location is conveniently located in Gangnam near surgery clinics that I needed to visit. The room is very small, I wonder if this is what Koreans jokingly call "love motels" because it's pretty much a bed and a bathroom. However the furnishings were comfortable and the bed provided a good night's sleep. In conclusion, Hotel Cappuccino provides a decent accommodation option for those looking for a well-located hotel with attentive staff and good amenities. While it may not be a luxurious experience, it offers reasonable comfort for a reasonable price.
Stayed 7 nights in Jan 2024
Response from Hotel cappuccino on Jan 26, 2024
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

10/10 Excellent

Suk

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel cappuccino on Dec 29, 2023
Thank you!

10/10 Excellent

Hee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Hotel Cappuccino on Nov 10, 2023
Thank You!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, is a good stay.
Overall, room was good. Beds were extremely firm/hard. Rooms seemed a bit rustic so don't expect a polished appearance. Nice rooftop bar with great view of city. Easy access to subway/busses. Parking available and reasonable cost. Worker in cafe on first floor could have a bit better/nicer demeanor, but is professional and proficient.
Stayed 2 nights in Oct 2023
Response from Hotel Cappuccino on Oct 29, 2023
Dear Guest,Greetings from Hotel Cappuccino!Thank you for the great review of our hotel.Your valued feedback will be a great help to other guest.We are glad that you enjoyed your stay and hope to see you again very soon.Have a wonderful day! Thank you so much.

8/10 Good

SungJin, Las Vegas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a decent property, but the rooms are tiny, except for the big studio room. However, the bathtub of the shower room in the studio unit is strangely positioned and inconvenient, and the shower head is not stable, so you will have a hard time of taking a comfortable shower.
Stayed 1 night in Oct 2023
Response from Hotel Cappuccino on Oct 29, 2023
Hello, I'm a hotel cappuccino.First of all, I apologize for the inconvenience caused to you.We will try to share your words internally and provide better services.Thank you.

8/10 Good

Christina P

Travelled with family
Liked: Cleanliness
Don’t stay if you’re claustrophobic
Stayed 1 night in Oct 2023
Response from Hotel Cappuccino on Oct 18, 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

8/10 Good

Ashkan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. The breakfast time is really early (not good)
Stayed 2 nights in Oct 2023
Response from Hotel Cappuccino on Oct 18, 2023
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Jul 2023
Response from Hotel Cappuccino on Oct 30, 2023
Thank You!

10/10 Excellent

Hyemin

Stayed 1 night in Sep 2023
Response from Hotel cappuccino on Sep 23, 2023
감사합니다!

8/10 Good

Bella

Travelled with partner
Liked: Cleanliness, staff & service
The location of the hotel was quite inconvenient and situated on a street with a massive sloping hill. Not a walkable area though it is close enough to a subway station. Food options were OK but you have to walk downhill/uphill for streets that had restaurants. The room was clean and had good amenities, although really small and not much space to place our luggages. The bathroom was basically a hallway. The staff and reception were accommodating and pleasant.
Response from Hotel Cappuccino on Jul 19, 2023
Dear Guest,Greetings from Hotel Cappuccino!Thank you for the great review of our hotel.Your valued feedback will be a great help to other guest.We are glad that you enjoyed your stay and hope to see you again very soon.Have a wonderful day! Thank you so much.

6/10 Okay

Chong

Travelled with family, Travelled with pets
Disliked: Staff & service
Need more meal options. The bar staff on the roof are rude and need to know what customer service stands for.
Stayed 3 nights in Jul 2023
Response from Hotel Cappuccino on Jul 15, 2023
Hello, this is Hotel Cappuccino.First of all, I'm really sorry for the inconvenience.What you said is that you will ask for improvement of employee service internally.I will try to become a more advanced cappuccino based on the reviews.Thank you.

8/10 Good

Hoi Ling

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My 2nd stay at this hotel. Good location.
Stayed 4 nights in Jun 2023
Response from Hotel cappuccino on Jul 7, 2023
Thank you very much for using Hotel Cappuccino.Thank you for sharing your valuable experience and I hope you have a good day today.Looking forward to seeing you again...thank you!

8/10 Good

Laura

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The property is very nice and clean but the staff is just not that friendly they help if you ask but they are just very bland and do not really smile or anything
Stayed 3 nights in Jun 2023
Response from Hotel cappuccino on Jun 23, 2023
Hello, this is Hotel Cappuccino.First of all, we are very sorry for the inconvenience caused to you.We will do our best to provide better service by sharing your comments internally.thank you

10/10 Excellent

Anna

Stayed 13 nights in May 2023
Response from Hotel Cappuccino on Jul 15, 2023
Thank You

2/10 Terrible

Stephan Lorenz

Disliked: Cleanliness, property conditions & facilities
Terrible experience. The property’s room resembles a youth hostel and not a hotel ! It is extremely loud and dirty. The bed covers had 2 massive stains and the bed sheet had dark hairs. I highly doubt the sheets were changed. The hairs continued throughout the floor and into the bathroom. Most shocking were dried urine splatters all along the outside of the toilet. I have taken photos immediately and confronted the staff for a possible room change, which was not possible. I had also written a follow up email with no response from their management to date. I have decided to check out early on my own expense and find a new hotel for my remaining two nights. I’m upset on this experience and the fact I had to double pay for my stay in Seoul.
Stayed 4 nights in May 2023
Response from hotel cappuccino on May 19, 2023
Hello, this is Hotel Cappuccino.Thank you for taking your precious time to write a long review.We will share the room maintenance part internally and improve it.Once again, I sincerely apologize for the inconvenience.We will be a cappuccino hotel that always develops.Thank you!

4/10 Poor

Verified traveller

Business traveller, Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Small room and not unfriendly staff
The room was small, staff not friendly or has very little knowledge of good customer services. Will not recommend
Stayed 2 nights in Apr 2023
Response from Hotel Cappuccino on May 4, 2023
Hello, this is Hotel Cappuccino.Thank you for using our cappuccino hotel.I promise to provide you with better service next time you comeThank you for your valuable review.

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Will not recommend this hotel
Room was extremely small n uncomfortable for couple. Also, we had 2 reservation for different nights, we had to pack our luggage and change to another room. Lots of inconvenience to us as we are on business trip followed by leisure and the reception staff is not aware of what is good customer services. Really lousy, unhelpful and bad attitude Will not recommend anyone to stay in this hotel
Stayed 3 nights in Apr 2023
Response from Hotel Cappuccino on Apr 28, 2023
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

2/10 Terrible

DAEHOON

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Frontoffice staff was the worst ever. Long waiting time and slow work process.
Stayed 6 nights in Apr 2023
Response from Hotel Cappuccino on Apr 28, 2023
Dear Guest, Thank you for taking the time to share your feedback. We apologize for any inconvenience caused during your stay at our hotel.While I wish you had a better experience, it is feedback like this that we learn from and use to improve.Thank You!

10/10 Excellent

Marcus

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff was very helpful and assisted in everything we needed. The area around the hotel is great for shopping, and is close by both bus and metro stops to easily get around Seoul. While a bit small, the rooms are cozy and I enjoy the design and aesthetic that is consistent through the hotel. Finally, I really enjoy the many socially conscious initiatives this hotel leads.
Stayed 6 nights in Apr 2023
Response from Hotel Cappuccino on Apr 20, 2023
Dear Guest, Greetings from Hotel Cappuccino! Thank you so much that your great review of our hotel. We are really happy that you enjoyed your stay at our hotel. We hope you have wonderful day and see you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023
Response from 호텔 카푸치노 on May 12, 2023
감사합니다:)

8/10 Good

Chang

Stayed 6 nights in Apr 2023
Response from 호텔 카푸치노 on May 12, 2023
감사합니다

10/10 Excellent

Sujin

Travelled with family, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
I liked the effort made for the environment, and both the interior of the lobby and the common area were unique. It was also nice to be able to use the hotel with a pet. The walls of the room looked a bit old.
Stayed 8 nights in Apr 2023
Response from Hotel Cappuccino on Apr 28, 2023
Dear Guest, Greetings from Hotel Cappuccino! Thank you so much that your great review of our hotel. We are really happy that you enjoyed your stay at our hotel. We hope you have wonderful day and see you again :)

2/10 Terrible

Dan

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible experiene. The management tries to squeeze guests under the guise of being an " eco friendly hotel " so they try to make you pay for every little thing because they want to squeeze the guests for money. The bathroom floor was so slick I almost fell. My son did fall and almost seriously hurt himself. They could have included bathroom slippers but all that was there was paper slippers for the guests. I tried to put towels down but it was a nasty way of handling the wet bathroom. The room had paint chips on the wall and it looked like the construction of the rooms was done very unprofessionally. You can see very noticeable seems in the wall and stains of mold near the floors. I wanted a refund for the next night and we spent several hours arguing with the front desk. We had no coat hangers in the room but we were very busy dealing with the numerous problems of this hotel. The hotel messaged me after checkout wanting to charge for coat hangers that we never even saw! The man from the hotel tried to shift the blame because we didn't mention the coat hangers during our stay. His staff clearly didn't check the room properly. It's so strange that managment can blame guests for an improper room check. It's one of the most bizarre customer service experiences I've had. I have also been in Korea for nearly a decade. Usually Korean hotels offer amazing customer service. This one was clearly not that. Avoid.
Response from hotel cappuccino on Feb 24, 2023
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

2/10 Terrible

martin

Stayed 1 night in Feb 2023
Response from hotel cappuccino on Feb 24, 2023
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve.

4/10 Poor

martin

Stayed 4 nights in Feb 2023
Response from Hotel Cappuccino on Feb 24, 2023
Dear Guest, Thank you for taking the time to share your feedback. We hope you have wonderful day and see you again.

10/10 Excellent

Ching Kei

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and friendly staff
Stayed 2 nights in Feb 2023
Response from 호텔 카푸치노 on Feb 15, 2023
Dear Guest, Greetings from Hotel Cappuccino! Thank you so much that your great review of our hotel. We are really happy that you enjoyed your stay at our hotel. We hope you have wonderful day and see you again :)

2/10 Terrible

JAEWOOK, CALGARY

Travelled with family
Disliked: Amenities, property conditions & facilities
really shabby room
Stayed 20 nights in Jan 2023
Response from 호텔 관리진의 의견 on Jan 30, 2023
Dear Guest, Thank you for taking the time to share your feedback. We apologize for any inconvenience caused during your stay at our hotel.While I wish you had a better experience, it is feedback like this that we learn from and use to improve.