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Reviews of Hotel At Home

2.5 out of 5
Hotel At Home
40, Jong-ro 31-gil, Jongno-gu, Seoul, Seoul

Reviews

8.0

Very good

Rating 10 - Excellent. 70 out of 294 reviews" "
Rating 8 - Good. 147 out of 294 reviews" "
Rating 6 - Okay. 61 out of 294 reviews" "
Rating 4 - Poor. 12 out of 294 reviews" "
Rating 2 - Terrible. 4 out of 294 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Phillip, Tustin

Disliked: Cleanliness, amenities, property conditions & facilities
Though I'm not sure of your previous review, this hotel shouldn't be considered as a hotel. It's humbly shabby, having noisy plastic sheet all over the bed right under the bed sheet. Did I come to a hotel or someone's love house?
Stayed 1 night in Apr 2024

6/10 Okay

Virginia, Waddell

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The bathroom was dirty (shower) with mold around the tiles, easy to remove but they don't clean good, they don't have room cleaning, they only remove trash everyday, so is like an Airbnb, you have to do your beds and keep clean your room
Stayed 7 nights in Apr 2024

6/10 Okay

Dong

Disliked: Cleanliness, property conditions & facilities
Stayed 12 nights in Oct 2023

8/10 Good

Samuel

Stayed 1 night in Oct 2023

8/10 Good

Dong

Liked: Cleanliness, staff & service
Stayed 7 nights in Sep 2023

8/10 Good

Choo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel and Centrally Located
The hotel is centrally located and within walking distance to a sub way station. We had complete privacy during our stay. There is even a washing machine for guest use with no cost which is a real bonus and you could get drying rack from the reception to dry your washed clothes in your room. As the rooms floor are heated, wet clothes dries in no time. Will definitely return again when I am in Seoul next.
Stayed 8 nights in Dec 2019
Response from HOTEL AT HOME on Jan 8, 2020
Thank you very much for using our hotel. We will try to provide better service in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Dec 2019
Response from HOTEL AT HOME on Jan 8, 2020
Thank you very much for using our hotel. We will try to provide better service in the future.

6/10 Okay

Mark

Travelled with group
Liked: Staff & service
Stayed 4 nights in Oct 2019
Response from HOTEL AT HOME on Oct 21, 2019
Thank you for using our facility. We will work hard to provide better service in the future.

4/10 Poor

Chiung-Fang

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
The condition is old, but clean. The area is old community, but convenient.
Stayed 3 nights in Apr 2019
Response from HOTEL AT HOME on Jun 13, 2019
I'm sorry that you were unsatisfied. I will do my best to resolve the issue you mentioned. Thank you for your feedback.

8/10 Good

mihee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay at Hotel At Home
Good location and comfortable locality. Room was quite comfortable and clean. Hotel was decorated with very cute accessories like dolls, flower pots.
Stayed 1 night in Oct 2017
Response from Jeong staff on Dec 2, 2017
Thank you very much for your good evaluation of decoration. We will do our best to serve you better.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2017

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017

10/10 Excellent

Yuen Keung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice hotel for your stay in Seoul
Location of the hotel is very nice: close to Dongdaemun. It's not so close to the main road so it is very quiet. However, it is just 5 min walk to the Jongno 5-ga Metro Station. There are many cafes and restaurants in the area, and the Kwang Jang Market is just on the opposite side of Jongno 5-ga main road. The room is spacious and clean, and the bed is comfortable. The breakfast is nice, too. The design of the lighting in the room is rather advance since it can be controlled by a remote control, and the lights in the bathroom can go out by itself. The heating in the room is a bit too hot, and we need to open the window all the time. Wifi is strong in the room. Overall it is a very memorable stay.

10/10 Excellent

Jasjeet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My home in Seoul
My stay here was totally unexpected as I had originally booked to stay at Glory Inn but due to the disappointing experience we suffered at Glory Inn we had to call hotels.com and request to be immediately removed. Hotels.com staff ( Mr Sunny ) who assisted me was so amazing. He managed to relocate us to this cozy hotel and that saved our holiday. Words cannot express how grateful I am that Mr Sunny helped us to have an awesome holiday for the next eight days at this hotel. Thank you, thank you, thank you hotels.com staff. Though our cab driver had difficulty finding this place, we were really pleased with the location..the subway was barely 5mins away ( which was great for my dad)..and even though their breakfast was simple it was good..the room was cleaned everyday and there was a lot of food choices around the hotel. I will definitely stay here again.

6/10 Okay

Solo trekker

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Poor maintenance
gaping hole in bathtub, mildew, furniture covered in dust, tv not working, power converter extremely loud, small fridge visible damage and loud, location a bit scary late at night, people screaming for help! Hardly slept and left the following night to a safer hotel. Staff was apologetic and help get me a taxi to new hotel by World Trade Center!

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Heated Floors
The staff spoke minimal english and therefore couldn't offer much asistance, but check in was fast and easy. The room was clean, the floors were heated which is great in winter, and the TV was large. The light switches were a bit wonky and the bathroom didn't lock but the sliding wood door offered privacy enough. The location was good, plenty of restaurants and sights to see within walking distant and close to the train station.

8/10 Good

sam chae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended place. Good location and very clean room! If i have to go to korea i will book this hotel at home again.

6/10 Okay

Álvaro

Liked: Cleanliness, staff & service, property conditions & facilities
Not the very best, not the very wors
Dodgy area, matress hard as a rock, terribly uncomfy. Staff is nice and helpful, little English is spoken. Close to the subway.

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Hotel out of good areas. Terrible customer service
The hotel is not in one of the interesting areas of Seoul, the good thing it is not far from some of the palaces. Customer service terrible to not existent. I was basically thrown out on my last day: I asked if I could check in a couple of hours later and I said I had to pay 8000 per hour after I paid for 5 nights, on the day I was called to make sure I was checking out exactly at 11. The cleaning lady shouted at me cause I asked for water saying I drink too much :))) Though to be honest the room was big and there are quite a few eateries near by, but in Seoul you're never far from a restaurant really. You can find better places basically. I went there cause Expedia booked it for me through their secret hotels option, bad idea will never use it again!

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay in Seoul
I felt welcome at Hotel-at-home. My stay was pleasant, and I'll be happy to stay there again.

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay in Seoul
Hotel-at-Home is near a subway stop which enables all of Seoul to be explored easily during the stay. The hotel is easy to find as I arrived very tired and not too alert after an overnight flight. The staff is friendly, and I felt very welcome during my visit.

10/10 Excellent

KGS, Michigan, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location was great- close to Jongno 5 station
Location was great! Many restaurants very close. Convenience stores also. At first (late at night after the plane ride- the neighborhood seemed sketchy- but after a good nights sleep- it was for sure a safe neighborhood. Even at night). Large police station less than a block away. Easy walk to the subway station (jongno 5). Staff had limited English- but no problems. Rooms were clean and safe. AC was appreciated! This hotel seems to have majority Korean guests. We were the only foreigners the whole time- which I loved. I was glad to have saved money on the hotel because I mostly was out enjoying Seoul the whole time. Gwangjang Market is also very close.

10/10 Excellent

Verified traveller

Liked: Property conditions & facilities
Near to metro
Great location but the alley below can be quite noisy at night. Toilet wasn't very clean when I first checked in but generally the room is OK for cleanliness. Got the room at deal price and will stay again if there's a deal.

6/10 Okay

WAI LAN, HK

Liked: Staff & service
Disliked: Cleanliness
My stay bef CNY
Traffic convenient..room comfort, good services....

2/10 Terrible

Carly, Louisville, KY

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid this hotel
The worst bed I have ever used. I slept one night, The next day I asked for a different room with abetter bed, they could not get me a better bed. Located far from attractions and in a small alley.

8/10 Good

Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel and the room were clean, neat & comfortable. One of the male receptionist was very helpful, professional and courteous, can speak simple english and mandarin. We went there by taxi and surprisingly the taxi driver facing difficulty to look for this hotel, other than that I will said the location is good as nearby the subway, family restaurant, family mart and Gwangjang Market. They offer a simple and decent breakfast, free wifi in the room.
Response from Jeong staff on Jul 26, 2014
Hello. Guest!! I am a staff of the hotel. called Jeong. Thank you for your warm comments.^^ The hotel is not big, and famous neither. and Thesedays, taxi drivers don't remember the street, because they have a navigation at their taxi. I am very sorry for this inconvenience.

10/10 Excellent

yu yeh terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Jeong staff on Aug 2, 2014
Dear. Guest! I am a staff of here called Jeong. Do you remember me? Anyway I remember you. and I really hope everything is going to be well with you. ' I am waiting you seeing you again.

6/10 Okay

Mike, Alberta Beach

LOCATION LOCATION
Not a Canadian motel, but a GREAT Korean motel. Located in an older part of Seoul it has fantastic shopping and dining, all within walking distance.

6/10 Okay

Crystal, Singapore

Liked: Cleanliness, staff & service, room comfort
Front desk gentleman was very very helpful!
Quite comfortable. wish the breakfast hour could be extended to 10 am though

8/10 Good

Jim, Maryland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old hotel but comfortable
Hotel seems old but still comfortable. Wallpaper was definitely ugly looking. Other than that, room was fairly comfortable.

4/10 Poor

Emika

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

6/10 Okay

NAOKO

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

nobuaki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
手頃な料金で、バスタブ付きの浴室もあり、コストパフォーマンスは抜群です
Stayed 2 nights in Apr 2024

8/10 Good

Ayumi

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024

8/10 Good

suzuno

Stayed 3 nights in Mar 2024

8/10 Good

Tamaki

Stayed 3 nights in Mar 2024

8/10 Good

Emi

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

KANG

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
지하철 역과 근접성이 좋고 환경도 우수합니다.
Stayed 1 night in Dec 2023

8/10 Good

ERINA

Travelled with group
Stayed 1 night in Nov 2023

8/10 Good

Yoichi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023

6/10 Okay

Reina

Travelled with partner
思ったより綺麗な部屋で 床暖房が付いていて暖かかったです。 お風呂はシャワーカーテンが付いてないので 床がとても濡れます。
Stayed 1 night in Nov 2023

6/10 Okay

shinichi

Stayed 2 nights in Nov 2023

8/10 Good

?

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2023

8/10 Good

Kenichi

Stayed 4 nights in Nov 2023

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
便利なホテル
ヘアドライヤーやバスローブ、アメニティやバスタブがあって良かった。鍾路5街駅や広蔵市場まで徒歩圏内で便利(5分程)。 無料で洗濯機も使える。 壁や浴槽など古さがあるけど宿泊費も安くまた利用したい。
Stayed 2 nights in Oct 2023

6/10 Okay

SAKIE

Stayed 4 nights in Oct 2023

8/10 Good

Yoonsoung

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

daeho

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

KANG

Stayed 1 night in Oct 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
トイレのドアが閉まらない、バスローブ、ベッドシーツに毛が付着。
Stayed 1 night in Oct 2023