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Reviews of Pines Inn & Suites

2.5 out of 5
Pines Inn & Suites
920 S Camino Real, Cottonwood, AZ

Reviews

9.2

Wonderful

Rating 10 - Excellent. 506 out of 797 reviews" "
Rating 8 - Good. 239 out of 797 reviews" "
Rating 6 - Okay. 43 out of 797 reviews" "
Rating 4 - Poor. 6 out of 797 reviews" "
Rating 2 - Terrible. 3 out of 797 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and quiet. There is a lot to do around the area. The front desk gave us tons of wineries to visit in town and were very friendly. Definitely would stay again!
Stayed 1 night in May 2024

8/10 Good

William w

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price you would think breakfast would be included. .
Stayed 1 night in Apr 2024

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner and staff were ver friendly and helpful.
Stayed 1 night in Apr 2024

10/10 Excellent

Sheryl

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Was able to check in a little early and manager was prompt to respond when TV didn’t work for us.
Stayed 1 night in Apr 2024

10/10 Excellent

Karen, Chariton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice small quiet
Stayed 2 nights in Mar 2024

8/10 Good

Tami

Stayed 1 night in Mar 2024

10/10 Excellent

Lesley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very comfortable. We could see hot air balloons this morning in the distance. It was quiet, clean, and the beds are marvelously comfortable.
Stayed 2 nights in Mar 2024
Response from Cory on Mar 23, 2024
Perfect! Thank you for the review!

10/10 Excellent

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and check in was fast and convenient
Stayed 1 night in Mar 2024
Response from Cory on Mar 31, 2024
Perfect. Thank you for writing a review, Kathleen!

10/10 Excellent

Clayton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable
Stayed 1 night in Mar 2024
Response from Cory on Mar 31, 2024
One word says it all! Thank you!

10/10 Excellent

Devon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Mar 2024

10/10 Excellent

William

Travelled with partner
Liked: Amenities
Room was spotless, fully supplied, ready before checking and comfortably decorated. The location is within easy reach of wineries, parks and is close to good restaurants. Personnel were all top notch. It was a great stay.
Stayed 1 night in Mar 2024
Response from Cory on Mar 23, 2024
Thank you so much for staying with us, William!

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Kathryn

Stayed 1 night in Mar 2024

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and comfortable.
Stayed 1 night in Feb 2024

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was charming and they did much with little space in the room. The wall was a bit thin. I could hear the adjacent tv. Fortunately, they turned it off at a reasonable hour and it was at a nonexcessive volume before that.
Stayed 1 night in Jan 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property... clean and nicely finished.
Stayed 1 night in Jan 2024

10/10 Excellent

Frances

Stayed 1 night in Jan 2024

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

RICHARD

Stayed 1 night in Jan 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Doug

Liked: Cleanliness, staff & service, property conditions & facilities
The Pines Inn and Suites in Cottonwood is a very nice place to stay, reasonably priced and convenient to Old Town Cottonwood, Jerome, and West Sedona. The staff were friendly and the view of the Mingus Mountains and Mogollon Rim was nice from the second floor. The only problems were somewhat difficult parking and a tub that needed replacement. Cottonwood is a cool little high desert town with a lot of history and some great shops, restaurants, and wineries. The Rim Country and Verde Valley scenery is gorgeous. and the legendary Red Rock Country of Sedona is less than half an hour away. If you visit there, be sure to take a ride on the Verde Canyon Railway! I would definitely stay at The Pines again.
Stayed 3 nights in Dec 2023
Response from Cory on Mar 31, 2024
Thank you Doug for the great review! As a matter of fact, we have planned this year for an upgrade to many bathroom tubs! Perfect!

10/10 Excellent

Sutrisna

Stayed 2 nights in Dec 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Pete

Stayed 1 night in Dec 2023

8/10 Good

Joan

Liked: Cleanliness, property conditions & facilities, room comfort
Quiet and Friendly
It was quiet and the staff was friendly. They are not cleaning rooms yet. I had to ask for new towels every day. We had a 3 night stay. They allowed our dog which was much appreciated. Martha called prior to stay to be sure we were headed that way and if we had a pet. Again, I appreciated the extra customer service. It was a nice stay.
Stayed 3 nights in Dec 2023
Response from Cory on Jan 10, 2024
Hello! Thank you for the review! We are certainly cleaning the rooms but if a guest has chosen not to have their room clean, then it won't be cleaned as per that request. We are glad you had a nice stay!

10/10 Excellent

Theo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is very clean, spacious & the accomodations. I would come here again.
Stayed 1 night in Dec 2023

10/10 Excellent

Kenneth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer Service was top notch ! Rooms were clean and "adequate". I would stay there again even if it's a bit of challenge getting onto the main road, (Route 89A if you're trying to turn LEFT towards Jerome.)
Stayed 1 night in Nov 2023

10/10 Excellent

Clarisse

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, bed and pillows were comfortable. Wish there were more options on the T.V.
Stayed 1 night in Nov 2023

10/10 Excellent

Erika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for the weekend for my daughter's birthday. We liked it. The room was clean and spacious. Staff were nice and welcoming. We for sure be booking here again.
Stayed 2 nights in Nov 2023

10/10 Excellent

curtis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Sallye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and clean
Friendly, professional staff and a nicer than expected room. Extra comfortable bed, I would definitely stay here again.
Stayed 1 night in Nov 2023

10/10 Excellent

LAVENTRICE

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
A clean and quiet hotel, just off a busy street. Rooms are a good size with chairs so you don’t have to always sit on the bed. Have stayed here several times and will stay again when in cottonwood.
Stayed 1 night in Nov 2023

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, property conditions & facilities
When I opened the door and walked in, I was very impressed with the decor and cleanliness of the room.
Stayed 1 night in Nov 2023
Response from Cory on Nov 11, 2023
Thank you Pam!

10/10 Excellent

Kirsten

Liked: Staff & service, amenities, property conditions & facilities
Super easy check-in. Comfortable bed
Stayed 1 night in Nov 2023
Response from Cory on Nov 11, 2023
excellent! We appreciate you coming to stay with us!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable beds and convenient location. Nice to have a fridge and microwave in the room too.
Stayed 1 night in Oct 2023
Response from Cory on Nov 11, 2023
Perfect! Thank you!

8/10 Good

Sara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great Inn
Rooms very quiet, bedroom is clean comfortable. Staff very friendly. Totally recommend this place.
Stayed 1 night in Oct 2023
Response from Cory on Nov 11, 2023
We love this! Thank you!

10/10 Excellent

Alan, Queen Creek

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent value, good location, nice clean room!
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Jesse

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Oct 2023

10/10 Excellent

James, Peoria

Stayed 1 night in Oct 2023

10/10 Excellent

Sandra

Stayed 1 night in Sep 2023

10/10 Excellent

Marcella

Stayed 2 nights in Sep 2023

8/10 Good

Susan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needed a place to spend the night. Based on reviews, this property ticked the right boxes - reasonable rates, clean, comfortable, & convenient.
Stayed 1 night in Sep 2023
Response from Cory on Nov 11, 2023
Lovely! We are so glad you came to stay with us!

10/10 Excellent

michelene

Stayed 4 nights in Sep 2023

10/10 Excellent

Nancy

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
I thought it was a great place at a resonable price. The staff was very helpful and met any request/question I had. I highly reccommend this place.
Stayed 3 nights in Sep 2023

10/10 Excellent

Kelli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice quiet and very clean property. I would definitely stay there again.
Stayed 1 night in Sep 2023

6/10 Okay

Spring

Make sure to call and comfirm your reservation
We showed up at 5pm to check in, only to be told they didnt have our reservation. I was asked to show proof which i did. They did get us into a king room which is what i booked and made sure that it was at the rate i booked on Hotels.com. When asking front desk gentlman about best restaurants in town he only gave a pizza place as an option. Didnt really want to talk or seemed as though it was an inconvenience. No trash bags in trash cans. Which was strange to me but ok... internet and tv kept going out every hour while we were there, again not a big deal but another inconvenience. The parking situation is not easy for large vehicles. It wasnt the worst butbit was just ok enough for sleeping. We had to purchase a foam mattress topper as the matress was really uncomfortable.
Stayed 2 nights in Sep 2023

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cousins on a road trip
This is a family owned pet friendly motel. Very nice and helpful people. Good location. Lovely pool. Perfect for our needs.
Stayed 2 nights in Aug 2023