All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 228 out of 591 reviews" "
10 - Excellent
228
Rating 8 - Good. 161 out of 591 reviews" "
8 - Good
161
Rating 6 - Okay. 106 out of 591 reviews" "
6 - Okay
106
Rating 4 - Poor. 42 out of 591 reviews" "
4 - Poor
42
Rating 2 - Terrible. 54 out of 591 reviews" "
2 - Terrible
54
8.2/10
Cleanliness
8.2/10
Staff & service
7.4/10
Amenities
7.6/10
Property conditions & facilities
7.8/10
Eco-friendliness
Reviews
6/10 Okay
Heather
May 24, 2024
Liked: Staff & service
Heather
Stayed 1 night in Mar 2024
Response from Manager on May 25, 2024
Hello Heather,We appreciate you choosing our hotel for your stay. Please do not hesitate to contact us directly if you have any feedback to share from your recent experience. We strive to continuously improve our services for our guests.
6/10 Okay
Kathleen
May 20, 2024
Liked: Staff & service
No pool for kids
Kathleen
Stayed 2 nights in May 2024
Response from GM on May 21, 2024
Dear Kathleen,Thank you for sharing your experience. We understand the importance of amenities like a pool, especially for families with children. While we currently do not have this facility, we do offer other activities that kids love. We appreciate your feedback and will consider it as we continually strive to enhance our guest experience. We look forward to welcoming you and your family again soon.Warm regards,Hotel Management
Requested late check out night shift agreed to 1 pm check out housekeeping knocked 4 times and they made us leave at 1140
Mashaw
Stayed 1 night in May 2024
Response from Manager on May 22, 2024
Hello Mashaw, We apologize for any inconvenience you experienced during your stay with us. We appreciate your feedback and will address this with our team to ensure this does not happen in the future. If you have any further concerns, please do not hesitate to reach out to our management team for assistance.
8/10 Good
Esterina
Travelled with family
May 19, 2024
A bit hidden front door to office could be more appealing
Esterina
Stayed 1 night in May 2024
Response from Manager on May 22, 2024
Hello Esterina,We appreciate your feedback on the entrance to our office. Your suggestions will be shared with the relevant team for future improvements. Thank you for staying with us.
6/10 Okay
Laura
Travelled with partner
May 19, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The rooms were clean, but the whole property could use an update. The area seemed sketchy. There is no lobby, just a small office with a counter for service.
Laura
Stayed 1 night in May 2024
Response from Manager on May 22, 2024
Hello Laura, We appreciate your feedback and are glad to hear you found your room clean. Our team continuously works to maintain the property. Our modest check-in area allows for a more streamlined process. Rest assured, guest safety is our top priority.
8/10 Good
Crystal
May 18, 2024
Liked: Cleanliness, staff & service
Crystal
Stayed 1 night in May 2024
Response from Manager on May 22, 2024
Hello Crystal, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.
Close to airport for one or two night stay. Not a lot of frills in the area. Facility very nice and clean. Desk help very accommodating.
Lawrence
Stayed 1 night in May 2024
Response from GM on May 21, 2024
Dear Lawrence,Thank you for your wonderful 5-star review! We're delighted that our location near the airport and clean facilities met your needs. It's particularly heartwarming to hear that our front desk team was accommodating during your stay. We hope to welcome you back to our hotel in the near future. Safe travels!Warm regards,Hotel Management
Originally booked as would be staying with my fam but their flight was delayed so stayed there alone. Didn’t love area, parking lot, or reception.
Seb
Stayed 1 night in Mar 2024
Response from Manager on May 17, 2024
Hello Seb, We appreciate your feedback regarding your recent stay. If there are specific areas of concern you would like to address, we encourage you to reach out to our management team directly for further assistance. Your comments will help us improve the overall experience for our guests.
8/10 Good
Kathryn
Travelled with partner
May 11, 2024
Liked: Amenities
Conveniently close to the airport. Shuttle service very helpful.
Kathryn
Stayed 1 night in May 2024
Response from Sure Stay Plus on May 11, 2024
Kathryn, Thank you for the survey. We are suer excited that you had a great guest experience and we look forward to your next stay.
8/10 Good
Jodi
May 9, 2024
Jodi
Stayed 3 nights in May 2024
Response from Sure Stay Plus on May 10, 2024
Jodi, Thank you for the survey and we are happy to see that you had a wonderful guest experience we look forward to your next stay with us
Matthew, Thank you for the survey and we are very grateful you had an Excellent Guest Experience , we look forward to your next stay
6/10 Okay
Nuemi
Travelled with family
May 9, 2024
Parking full had to borrow a remote control and walk to another lot to park vehicle. Only there for 1 night; clean for what was needed.
Nuemi
Stayed 1 night in May 2024
Response from Manager on May 10, 2024
Hello Nuemi, We appreciate your feedback and we apologize for the inconvenience you experienced with parking. We are glad to hear that the cleanliness met your expectations during your stay. If you encounter any issues in the future, please don't hesitate to reach out to our front desk team for assistance.
6/10 Okay
ERIK
May 6, 2024
ERIK
Stayed 1 night in May 2024
Response from Sure Stay Plus on May 8, 2024
Erik, Thank you for your survey we will continue to actively improve all aspect of our guest experience and we look forward to your next stay.
10/10 Excellent
Maria
Travelled with family, Travelled with family and small children
Hello Maria,We are delighted to hear you enjoyed your stay with us. Thank you for sharing your positive feedback! We hope to welcome you back again soon for another enjoyable experience.
6/10 Okay
Magda
Travelled with family
May 4, 2024
Liked: Cleanliness
Decent stay, beds were noisy but great value for stay and clean rooms. Parking was tight and limited for the area.
Magda
Stayed 2 nights in Apr 2024
Response from Sure Stay Plus on May 4, 2024
Magda, thank you for your survey and as always we will continue to improve all aspect of our guest experience we look forward to your next stay
Room reeked of cigarette smoke, as did the hallway. All the room doors said non-smoking, but it smelled pervasive, like a long term odor. Anyone with respiratory issues would have trouble staying there.
Juan
Stayed 1 night in Apr 2024
Response from Sure Stay Plus on May 1, 2024
Juan, Thank you for your survey. We will continue to work on improving all aspect of our Guest Experience and we look forward to your next stay
8/10 Good
Martha, Cashmere
May 1, 2024
Liked: Cleanliness, staff & service
Martha
Stayed 1 night in Apr 2024
Response from Sure Stay Plus on May 2, 2024
Martha, Thank you for the survey. We are happy you had a great Guest Experience we look forward to your next stay
Hello Dolly,We're thrilled to hear you had a positive experience with us! We look forward to welcoming you back in the future for another fantastic stay. Your satisfaction is our top priority.
2/10 Terrible
Leonora
Travelled with family
Apr 30, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
The room had an intense smell of cigarette smoke disgusting
Leonora
Stayed 1 night in Apr 2024
Response from Sure STay Plus on Apr 30, 2024
Lenora, Thank you for your survey. We will continue to improve all aspect of our Guest Experience. We look forward to your next Stay
Parking was limited. Ice machine in the lobby was leaking and made a paddle on the floor. Front desk clerk was same person trying to clean up the paddle while we were trying to check out. One could hear the cars and planes in the bedroom. There was only one way in and out of the hotel. The doors to the entrance and to the elevator were only one sided so it was difficult to bring in two luggages at the same time.
MARIA JULIETA
Stayed 1 night in Apr 2024
Response from GM on Apr 29, 2024
Dear Maria,We're truly sorry for the inconveniences experienced during your stay. We value your feedback and assure you that we're addressing the issues raised. Our aim is to provide a comfortable, hassle-free stay for our guests and we're working hard to improve. We hope to have the opportunity to welcome you back in the future for a more enjoyable experience.Warm regards,Hotel Management
10/10 Excellent
Ashtyn
Apr 28, 2024
Ashtyn
Stayed 1 night in Apr 2024
Response from Manager on May 19, 2024
Hello Ashtyn,We are thrilled to hear you had an excellent stay with us! Please do not hesitate to reach out if there is anything else we can assist you with.
10/10 Excellent
Linda
Travelled with family, Travelled with family and small children, Travelled with partner
Plenty of room for all five of us. Elevator smelled like green stuff someone was smoking , but the floor I was on did not.
Linda
Stayed 1 night in Apr 2024
Response from GM on Apr 28, 2024
Dear Linda,Thank you for your 5-star review! We're delighted to hear that our spacious rooms were able to comfortably accommodate your group. We apologize for the unusual smell in the elevator and appreciate your understanding. Your feedback is crucial for us to improve our guest experience. We look forward to welcoming you back in the future!Warm regards,Hotel Management
6/10 Okay
Danielle
Business traveller
Apr 27, 2024
Liked: Amenities
Room was clean but it’s not in a safe location. I was worried about parking my car. They did have cameras.
Danielle
Stayed 2 nights in Apr 2024
Response from Manager on Apr 28, 2024
Hello Danielle,We appreciate your feedback regarding the room cleanliness and security measures in place, including the cameras for added safety. Your safety and comfort are our priorities, and we encourage guests to reach out to management directly with any concerns.
4/10 Poor
Tristin
Travelled with family and small children
Apr 26, 2024
1. Room smelled like cigarette smoke
2. Refrigerator wasn't plugged in so not sure if it was working or not but we were traveling with breast milk so that was an issue
3. Only 1 remote for 2 tvs
4. Large very worn and torn rug in the room in front of the door (covering a large bleach stain) that the door got caught on which rolled it up to trip over every time the door was opened
5. Breakfast was okay but the eggs looked and felt like rubber
6. Floor was definitely not clean
Tristin
Stayed 1 night in Apr 2024
Response from Sure Stay Plus on Apr 26, 2024
Tristin, Thank you for your feedbacks, we will continue to improve all aspect of our Guest Experience.
Property was perfect for overnight stay from SEA airport. Quick and convenient shuttle. Overall good price and good value.
Melissa
Stayed 1 night in Apr 2024
Response from GM on Apr 23, 2024
Dear Melissa, Thank you for the glowing review! We're thrilled to hear that our convenient location and shuttle service contributed to your enjoyable stay. We're all about providing good value and a seamless experience to our guests. We look forward to welcoming you back for another perfect overnight stay. Safe travels until then!Warm regards,Hotel Management
10/10 Excellent
Tionna
Travelled with partner
Apr 21, 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The elevator was broken and i was put on the top floor the the elder and childnt didn't have to walk as far which made since and i would let that fault them, good place to stay i just had bad timing. But the staff was kind and explain it to us which made it not as bad and it forfilled my need of a clean place to sleep.
Tionna
Stayed 1 night in Apr 2024
Response from GM on Apr 23, 2024
Dear Tionna,Thank you for your understanding and positive review! We're sorry for the inconvenience caused by the elevator issue. It’s heartening to know that our staff's service and clean accommodations met your needs. We look forward to providing you an even better stay next time. Thank you for choosing our hotel.Warm regards,Hotel Management
Very good place to have a overnight stay between flights. The shuttle is convenient and the breakfast offered is good to get the day started.
Montserrat
Stayed 1 night in Apr 2024
Response from Manager on Apr 19, 2024
Hello Montserrat,We're delighted to hear you enjoyed your stay with us and found our shuttle service and breakfast to your satisfaction. It's great to know we could contribute positively to your travel experience. Feel free to reach out to our management team with any additional feedback you may have.
The shuttle service is very efficient and the staff very friendly. There was some damage in the rooms that makes the place look old. Overall very clean, it smells nice and it's convenient in space and amenities it offers, although we got a dirty towel.
Montserrat
Stayed 1 night in Apr 2024
Response from Manager on Apr 18, 2024
Hello Montserrat, We appreciate your positive feedback on our shuttle service and friendly staff. Thank you for recognizing our clean facilities and convenient amenities. Your comments about the room's condition and the towel have been noted for future improvements. Please reach out to management directly for further assistance with your concerns.
Amazing staff and cleanliness. The elevator/lift did not work during our stay and an elderly couple had to go up 2 floors with their luggage but counter staff a reception gentleman form Sierra Leone was fantastic and carrie dour luggage up. He was outstanding. Laundry facility was great and much cheaper than laundromats. Bathroom door was very light and 'flaking' off a bit but otherwise the room execeeded our expectations..Limited parking spaces was a pain as half the parking was restricted for the nextdoor Comfort Inn
KOOSRAJOO
Stayed 2 nights in Apr 2024
Response from GM on Apr 16, 2024
Dear Koosrajoo,Thank you for your kind words and the 5-star review. We're thrilled to hear you found our staff, especially our reception gentleman from Sierra Leone, to be outstanding. We regret any inconvenience caused by the elevator and parking situation. We appreciate your feedback about the bathroom door and will certainly look into it. We're glad our laundry facility and overall room exceeded your expectations. We look forward to welcoming you back soon.Warm regards,Hotel Management
Hello Faisa, We appreciate your feedback and regret that your experience did not meet your expectations. Guest satisfaction is our priority, and we will share your comments with the team for further improvement. Thank you for bringing this to our attention.
8/10 Good
K
Travelled with family
Apr 14, 2024
Liked: Cleanliness, staff & service
It seems that the elevator has been broken for a while. Tough on my 90 year old mother. However, the staff accommodated as best they could. Also, a $100 deposit is a bit excessive for an overnight stay.
K
Stayed 1 night in Apr 2024
Response from Manager on Apr 15, 2024
Hello K, We regret to hear about the inconvenience with the elevator, though we appreciate your understanding. Our team strives to assist guests in such situations. Regarding the deposit, we value your feedback and will share it with the management for their review. Thank you for sharing your experience with us.
6/10 Okay
Donald
Apr 10, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Donald
Stayed 1 night in Apr 2024
Response from Sure Stay Plus on Apr 11, 2024
Donald,Thank you for taking our survey and we are also happy you had a good guest experience. We look forward to your next stay with us
4/10 Poor
Shannon
Travelled with partner
Apr 7, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
The walls are very thin
Shannon
Stayed 2 nights in Apr 2024
Response from Sure Stay Plus on Apr 8, 2024
Shannon,Thank you for responding to our survey, we continue to work on all aspect of our Guest Experience and we look forward to your next stay with us.
10/10 Excellent
Naderge
Travelled with family, Travelled with family and small children
Hello Naderge,We appreciate you taking the time to share your positive feedback with us. Feel free to reach out to our management team with any further comments or suggestions you may have. Thank you for staying with us!
Dear Eveline Lamar,Thank you for your stellar review! We are thrilled to hear that you found our hotel to be very affordable. Our aim is always to provide excellent service and value for money. We hope to welcome you back soon for another great stay!Warm regards,Hotel Management
Everything as expected, but elevator was out of order. Our room was only one flight up from front desk, but level to sidewalk where our car was parked so we just exited that way. Friendly service.
Delia
Stayed 1 night in Apr 2024
Response from Manager on Apr 5, 2024
Hello Delia,Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed our friendly service during your stay. For any future stays, please don't hesitate to reach out to our team if you encounter any issues, like the elevator being out of order, as we are here to assist with any concerns.
As others have mentioned, elevator still not working. Our room was not properly cleaned, there were used washcloths in the bathroom. My daughter found a moldy orange under the bed. The pros- it was quiet, felt safe, and was close to the airport.
Holly
Stayed 1 night in Mar 2024
Response from Manager on Apr 3, 2024
Hello Holly, We apologize for any inconvenience you experienced during your stay. Your feedback is valuable for us to improve our services. We're glad to hear you found our location convenient and felt safe during your stay. We appreciate your comments and will address them accordingly.
8/10 Good
Ashkan
Mar 31, 2024
Nice staff and clean also reasonable price
Ashkan
Stayed 1 night in Mar 2024
Response from Manager on Apr 2, 2024
Hello Ashkan,We are thrilled to hear that you found our staff accommodating, the hotel clean, and our rates fair. Your feedback is valued, and we hope to welcome you again soon.
4/10 Poor
Robyn
Travelled with family
Mar 30, 2024
Used towel left in our room. Parking is hard. Night shift worker was wonderful!
Robyn
Stayed 1 night in Mar 2024
Response from Manager on Apr 2, 2024
Hello Robyn, We appreciate your feedback regarding the towel and parking situation. It's great to hear that our night shift worker made a positive impression on your stay. Your comments are valuable for our team's improvement in service quality.
Dear Rogelio,Thank you for your valuable feedback. We apologize for any inconvenience caused due to the parking space. We constantly strive to provide a comfortable experience for our guests and your comments are crucial in this regard. Rest assured, we are looking into this issue. We hope to have the opportunity to welcome you back to our hotel in the future.Warm regards,Hotel Management
Very friendly staff upon checkin. Breakfast was good and very comfortable sleep
Graham
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Graham,We're thrilled to hear you had a positive experience with our friendly staff during check-in and enjoyed our breakfast offerings, leading to a comfortable night's sleep. Your satisfaction is important to us, and we hope to welcome you back in the future for another pleasant stay.