All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 657 out of 1004 reviews" "
10 - Excellent
657
Rating 8 - Good. 228 out of 1004 reviews" "
8 - Good
228
Rating 6 - Okay. 61 out of 1004 reviews" "
6 - Okay
61
Rating 4 - Poor. 33 out of 1004 reviews" "
4 - Poor
33
Rating 2 - Terrible. 25 out of 1004 reviews" "
2 - Terrible
25
9.4/10
Cleanliness
9.4/10
Staff & service
8.6/10
Amenities
9.0/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
10/10 Excellent
Vaughn
Travelled with family and small children, Business traveller
Front desk staff was awesome. Very attentive and professional.
Vaughn
Stayed 1 night in May 2024
Response from Renae on May 22, 2024
Thank you for the fantastic 5/5 review! We are delighted to hear that our front desk staff made such a great impression with their attentiveness and professionalism. Our team truly appreciates your kind words and we look forward to welcoming you back to Staypineapple for another exceptional experience!Warm regards,Renae L.Guest Services Supervisor
10/10 Excellent
Nalini
May 22, 2024
Nalini
Stayed 2 nights in May 2024
Response from Renae on May 23, 2024
Thank you for the perfect 5/5 review! We are overjoyed to know that your stay with us met all your expectations. We strive to make every guest's experience exceptional and your feedback is a wonderful affirmation of our efforts. Looking forward to your next visit to Staypineapple!Warm regards,Renae L.Guest Services Supervisor
Really friendly staff, clean rooms and lots of amenities nearby
Asher
Stayed 1 night in Apr 2024
Response from Renae on May 21, 2024
Thank you for the stellar 5/5 review! We're so glad that you found our staff to be friendly and our rooms clean. It's wonderful to know that you enjoyed the amenities nearby as well. We strive to create a welcoming and comfortable environment for our guests, and your positive feedback is a testament to our team's hard work. We hope to see you again soon for another great stay at Staypineapple!Warm regards,Renae L.Guest Services Supervisor
Thank you for your kind remark! We're pleased you enjoyed your stay at the hotel. If there's anything else you'd like to share about your experience or if we can assist you further, please let us know. We hope to welcome you back again soon for another nice stay!Warm regards,Rye C-BGeneral Manager
Walkable from link and to the ave with convenience stores. The staff were nice and let us do a late checkout. Thank you!
Angel
Stayed 2 nights in May 2024
Response from Renae on May 20, 2024
Thank you for the superb 5/5 review! It's great to hear that our location was convenient for your needs and that our staff could accommodate your request for a late checkout. We're committed to making your stay as comfortable as possible. We appreciate your kind words and look forward to welcoming you back to Staypineapple in the future!Warm regards,Renae L.Guest Services Supervisor
4/10 Poor
Kayla
May 19, 2024
Liked: Staff & service
Kayla
Stayed 2 nights in Mar 2024
Response from Renae on May 20, 2024
We're genuinely sorry your experience didn't meet your expectations, and we greatly appreciate you taking the time to give us your feedback. We're committed to addressing any issues and hope you'll give us another opportunity to provide you with the high-quality service and accommodations we strive for. Thank you for choosing Staypineapple.Warm regards,Renae L.Guest Services Supervisor
Thank you for the exceptional 5/5 review! Your satisfaction is our top priority, and we are thrilled that we were able to meet and exceed your expectations. We’re looking forward to your next visit with us at Staypineapple. Safe travels until then!Warm regards,Renae L.Guest Services Supervisor
10/10 Excellent
Lisa
Travelled with group
May 16, 2024
The bed was so comfortable!!!! The room was nice!
Lisa
Stayed 1 night in May 2024
Response from Renae on May 16, 2024
We are thrilled to hear that you found our beds comfortable and enjoyed your stay in our nice room. Thank you for taking the time to share your experience with us! We look forward to welcoming you back for another comfortable stay.Sincerely,Renae L.Guest Services Supervisor
Thank you for your 5/5 review! We're delighted that our staff made a great impression during your stay. At Staypineapple, we pride ourselves on delivering friendly and attentive service. We look forward to welcoming you back again for another enjoyable visit!Warm regards,Renae L.Guest Services Supervisor
The location made it easy to get around the UW District.
Lots of local restaurants nearby.
Kade
Stayed 1 night in May 2024
Response from Head Pineapple on May 13, 2024
It sounds like you took full advantage of our convenient location in the University of Washington District – that's wonderful! Having a variety of local restaurants nearby is always a bonus, and we're glad it added to your positive experience. We hope the ease of getting around and the local dining options made your stay even more enjoyable, and we look forward to your next visit with us!Warm regards,Rye C-BGeneral Manager
It was a very great spot with cute hotel decor but our balcony door would not open and our toilet had to be flushed twice to work. Staff were accommodating. Pool was pretty.
Ghazal
Stayed 2 nights in May 2024
Response from Head Pineapple on May 13, 2024
I'm glad to hear you enjoyed the cute hotel décor and found the staff to be accommodating during your stay! I'm sorry to hear about the issues you encountered with the balcony door and the toilet. Your feedback is valuable, it's great to hear that you also enjoyed the pretty pool area. We hope to welcome you back!Sincerely,Rye C-BGeneral Manager
Thank you for the kind words! We're glad you enjoyed your Staypineapple experience with us, and we hope to have the opportunity to welcome you back to our hotel in the near future. Have a wonderful day!Best,Rye C-BGeneral Manager
Hearing that you found our staff helpful and the room perfect is music to our ears! We take pride in providing excellent service and accommodations, and we're so glad it resonated with you. Thank you for choosing to stay with us, and we look forward to the pleasure of serving you again in the future!Warm regards,Rye C-BGeneral Manager
8/10 Good
Farideh
Business traveller
May 6, 2024
Didn’t seem to be in a safe location
Farideh
Stayed 1 night in May 2024
Response from Renae on May 6, 2024
Hi there! Thank you for sharing your feedback with us. We take safety very seriously at Staypineapple, and we assure you that the well-being of our guests is our top priority. If there's anything specific you'd like to address or any concerns you have, please don't hesitate to reach out to us directly. We want to ensure that you have a comfortable and secure stay with us. We appreciate your input and hope to welcome you back for an even better experience in the future.Sincerely,Renae L.Guest Services Supervisor
4/10 Poor
JO
May 6, 2024
The property is dated. I was extremely irritated that when I checked and I had to pay a $20 charge for the luxury of coffee in the room and a bottle of water plus Internet. All I did was sleep there and left early but it’s a mandatory charge, shown in the small print on Expedia site. I could have stayed in a much better hotel for the cost. Upside is the location next to Portage Bay Cafe for wonderful breakfast
JO
Stayed 1 night in May 2024
Response from Renae on May 6, 2024
We appreciate you taking the time to share your feedback with us. We're sorry to hear that your experience did not meet your expectations. We strive to provide a seamless and enjoyable stay for all our guests. We have noted your concerns regarding the additional charges for in-room amenities and will share this with our team for review. We're glad you enjoyed the location next to Portage Bay Cafe for breakfast. We hope to have the opportunity to welcome you back in the future and provide a more positive experience. Thank you for choosing Staypineapple.Warm regards,Renae L.Guest Services Supervisor
10/10 Excellent
Lailee
May 6, 2024
Liked: Amenities
Perfect location between the lite train stop and U Washington campus.
Lailee
Stayed 1 night in May 2024
Response from Renae on May 6, 2024
Thank you so much for your five-star review! We are so pleased to hear that our location was perfectly situated for your needs, conveniently between the lite train stop and the University of Washington campus. Our team is delighted that you had a wonderful experience. We're looking forward to hosting you again at Staypineapple for your next visit to the area – whether you're exploring the city or attending events at the university. Safe travels,Renae L.Guest Services Supervisor
Staff was efficient and friendly. I was not familiar with this brand and really like it. Lots of thoughtful amenities to make our stay comfortable.
Kristine
Stayed 1 night in May 2024
Response from Renae L. on May 6, 2024
Hi Kristine! We are delighted to hear that you enjoyed your stay with us and that our staff left a positive impression on you. We're thrilled to have introduced you to the Staypineapple brand and that you appreciate the thoughtful amenities we offer to make your stay comfortable. Thank you for choosing Staypineapple, and we look forward to welcoming you back again soon!Sincerely,Renae L.Guest Services Supervisor
Room was small but comfortable.Did not like the resort fee tacked on.
Gary
Stayed 1 night in Apr 2024
Response from Renae L. on May 5, 2024
Hi Gary! We appreciate your feedback and are delighted to hear that you found our rooms comfortable. We understand your concern about the resort fee and will take this into consideration for future improvements. We hope you had a wonderful stay overall and look forward to welcoming you back to Staypineapple soon!Warm regards,Renae L.Guest Services Supervisor
8/10 Good
Paul
May 3, 2024
Liked: Cleanliness, staff & service
Paul
Stayed 2 nights in Apr 2024
Response from Renae on May 4, 2024
Thank you so much for taking the time to share your feedback with us. We're thrilled to hear that you had a wonderful experience during your stay with us. We hope to welcome you back to Staypineapple soon for another fantastic stay! If there's anything we can do to make your next visit even better, please don't hesitate to let us know. Safe travels,Renae L. Guest Services Supervisor
We are thrilled to hear that you had such a wonderful experience at Staypineapple. We appreciate your kind words and are delighted that you enjoyed our guest services. We strive to provide exceptional service to all our guests, and we are so glad that we exceeded your expectations. We look forward to welcoming you back for another fantastic stay! Thank you for choosing Staypineapple.Warm Regards, Renae L.Guest Services Supervisor
Thank you for the fantastic 5-star review! We are absolutely thrilled that you had an enjoyable experience with us. It's always heartwarming to receive such positive feedback, and we are grateful for the recognition.We can't wait to welcome you back for another wonderful stay in the future.Warm regards,Renae L.Guest Services Supervisor
Thank you for your excellent 5-star review! We're delighted that you had a wonderful experience with us. It's our goal to ensure every guest feels welcome and comfortable, and your feedback is a testament to our team's commitment.We look forward to your next visit and the opportunity to offer you another fantastic stay.Warm regards,Renae L.Guest Services Supervisor
We're thrilled to hear that you loved our theme and enjoyed the complimentary items we offer. Our team is dedicated to providing a unique experience that delights our guests, and your 5-star review tells us we're on the right track!Thank you for sharing your appreciation. We look forward to hosting you again and continuing to exceed your expectations with our distinctive hospitality.Warm regards,Renae L.Guest Services Supervisor
Thank you for your 5-star review. We're delighted that our proximity to UW and our pricing met your satisfaction. Our team takes pride in providing a convenient and comfortable experience at a good value.We appreciate your recognition and look forward to welcoming you back again in the near future.Best regards,Renae L.Guest Services Supervisor
Friendly staff, good location. They charge an extra $20/day for parking and an extra service fee after when you arrive.
Kim
Stayed 3 nights in Apr 2024
Response from Head Pineapple on Apr 23, 2024
Thank you for choosing to Staypineapple at the University Inn! We do our best to be as transparent as possible regarding these fees from the time the reservation is made to check in and out. We apologize if we missed it during your check in process. We hope to have another opportunity to see you again soon. Warm regards, Rye C-BGeneral ManagerStaypineapple - University Inn
Thank you for choosing to Staypineapple with us at the University Inn, and for providing your valued feedback. We're happy to hear that you enjoyed your recent experience with us. Our sincerest apologies in regards to some of the inconveniences you endured and we hope to see you again. Sincerely, Rye C-BGeneral ManagerStaypineapple - University Inn
10/10 Excellent
Jan
Apr 17, 2024
Jan
Stayed 1 night in Apr 2024
Response from Renae on May 7, 2024
Thank you so much for giving us a perfect 5-star rating! We are thrilled to hear that you had an excellent experience with us at Staypineapple. Your kind words mean the world to us, and we cannot wait to welcome you back for another fantastic stay. Let us know if there is anything we can do to make your next visit even more enjoyable. Hope to see you again soon!Sincerely,Renae L.Guest Services Supervisor
Thank you for the glowing 5-star review! We are thrilled to hear that you had a wonderful experience with us at Staypineapple. Our team works hard to provide top-notch service and a memorable stay for our guests. We look forward to welcoming you back on your next visit!Warm regards, Rye C-BGeneral ManagerStaypineapple - University Inn
Very attractive and comfortable room. Loved the duvets and cozy bed. Robes in the closet were a nice addition although I did not use them. Everything was very fine quality. I would choose this hotel again and again! The lobby is not fancy, but the room is a 10!
Mary
Stayed 3 nights in Apr 2024
Response from Renae on Apr 15, 2024
Thank you for the fantastic 5-star review! We're so pleased that you found the room attractive and comfortable, and it's great to hear that the duvets and cozy bed made for a lovely stay. We aim to provide those extra touches of luxury, like robes and fine quality items, to enhance our guests' experiences.Your enthusiastic endorsement to choose our hotel again is truly appreciated. We're glad the room impressed you, and we look forward to providing you with another 10/10 experience in the future!Warm regards,Renae L.Guest Services Supervisor
6/10 Okay
Sunil
Travelled with pets, Travelled with partner
Apr 14, 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
Overall, a good value. Location is in the heart of U District and its close to Downtown. Very dog friendly!
Wish they re-start breakfast service as part of the stay package.
Sunil
Stayed 3 nights in Apr 2024
Response from Renae on Apr 14, 2024
Thank you for taking the time to leave us a review and for recognizing the good value and convenient location of our property in the heart of the U District. We're also pleased to know that our dog-friendly atmosphere was a highlight for you.Your feedback regarding the breakfast service is important to us. Please know that we continuously seek ways to enhance our guests' experience, and your suggestion will be considered as we review our amenities.We hope to welcome you back soon and strive to make your next stay even more satisfying.Warm regards,Renae L.Guest Services Supervisor
Close to the UW campus. Easy to park on-site. Clean. Everything you need.
Jennifer
Stayed 1 night in Apr 2024
Response from Renae on Apr 14, 2024
We are delighted to receive your 5-star review and hear that our proximity to the UW campus, on-site parking, and cleanliness met all your needs. It's wonderful to know that we were able to provide a convenient and comfortable experience for you.Thank you for your kind words, and we look forward to the pleasure of serving you again in the future, ensuring that each stay is everything you need and more.Warm regards,Renae L.Guest Services Supervisor
Thank you for choosing to Staypineapple with us at the University Inn! We're thrilled to see you enjoyed your recent experience with us and we hope to see you again soon. Sincerely,Rye C-BGeneral Manager
6/10 Okay
Charles
Travelled with partner
Apr 8, 2024
Liked: Cleanliness, staff & service
Pool is closed, amenities fee about $20/night. It doesn’t show until you check out.
Charles
Stayed 2 nights in Apr 2024
Response from Head Pineapple on Apr 8, 2024
Our sincerest apologies in regards to the pool being closed due to the season. We do our best to be as transparent as possible regarding the amenity fee from the time the reservation is made to check in and out. We apologize if we missed it during your check in process.Warm regards, Rye C-BGeneral Manager
Very nice stay! Beds were comfortable and it was quiet.
Richard
Stayed 1 night in Apr 2024
Response from Renae on Apr 7, 2024
Thank you for your wonderful 5-star review! We're so pleased to know that your stay with us was very nice and you found the beds comfortable and the environment quiet. Ensuring our guests have a restful experience is a priority for us, and we're glad we could achieve this for you.We look forward to welcoming you back for another tranquil and comfortable visit.Best regards,Renae L.Guest Services Supervisor
Thank you for your gracious 4-star review! We are so delighted to hear that you enjoyed the comfort of our bedding and found our hotel to be cute. Providing a cozy and inviting atmosphere is one of our goals, and it's great to know that we've succeeded in making your stay enjoyable.We hope to have the pleasure of hosting you again and providing that extra touch to achieve a 5-star experience.Warmest regards,Renae L.Guest Services Supervisor
We are over the moon with your 5-star review! It's truly rewarding to know that you had a fantastic time with us. Our team puts their heart into creating memorable stays, and it's gratifying to hear that we've made a positive impact.Thank you for choosing us for your hospitality needs. We look forward to welcoming you back for another stellar experience.Warm regards,Renae L.Guest Services Supervisor
10/10 Excellent
Yiyun
Apr 2, 2024
Yiyun
Stayed 1 night in Mar 2024
Response from Head Pineapple on Apr 23, 2024
Thank you for choosing to Staypineapple with us at the University Inn! We hope to see you again in the near future! Warm regards, Rye C-BGeneral ManagerStaypineapple - University Inn
Thank you for choosing to Staypineapple with us at the University Inn, and for providing your valued feedback. We're happy to hear that you enjoyed your recent experience with us. Our sincerest apologies in regards to some of the inconveniences you endured and we hope to see you again. Sincerely, Rye C-BGeneral Manager
The sound isolation is not very good. Outside walk can be clearly heard.
Guodong
Stayed 2 nights in Mar 2024
Response from Renae on Mar 30, 2024
Thank you for taking the time to leave us a 4-star review and providing valuable feedback regarding the sound isolation. We apologize for any disturbance you experienced due to noise, and we understand the importance of a peaceful environment during your stay.Your comfort is a top priority, and we will certainly address your concerns with our team to see how we can improve in this area. We are continually working on enhancing our guest experience and appreciate you bringing this to our attention.We hope to have the opportunity to welcome you back and provide a more serene and restful stay in the future.Warm regards,Renae L.Guest Services Supervisor
4/10 Poor
Michael
Mar 20, 2024
Michael
Stayed 2 nights in Mar 2024
Response from Renae on Apr 11, 2024
Thank you for taking the time to give us your feedback. We're truly sorry to hear that your experience did not live up to expectations reflected in a 2/5 star rating. We take your concerns very seriously and are committed to addressing them to ensure we can provide a better experience in the future.We hope that you will give us another opportunity to turn your next stay into a 5-star experience. Please feel free to reach out to us directly to discuss any specific issues you encountered, so we can make it right.Warm regards,Renae L.Guest Services Supervisor
4/10 Poor
Rani
Mar 14, 2024
Disliked: Staff & service
Rani
Stayed 1 night in Mar 2024
Response from Renae on Mar 15, 2024
Thank you for taking the time to share your feedback with us. We are sorry to hear that your stay did not meet your expectations. We apologize for the issues you experienced and the inconvenience it caused you. Rest assured, we are continuously working to enhance our guest experience and will address the concerns you've raised to ensure they are resolved.If you would like to discuss your stay further or provide more details about your experience, please feel free to contact us directly. Your input is valuable to us, and we truly appreciate the opportunity to improve based on your feedback.Kind regards,Renae L.Guest Services Supervisor
Thank you for choosing to Staypineapple with us at the University Inn! We hope to see you again for an excellent time again soon! Warm regards,Rye C-BGeneral Manager
Hi David! Thank you for sharing your positive feedback about your stay with us at the University Inn. We're delighted to hear that you had a great experience! If you ever find yourself back in the area, we would love to welcome you again at Staypineapple. Safe travels!Renae L. Guest Services Supervisor
Hi Frank! Thank you so much for your fantastic 5-star review! We're thrilled to hear that you enjoyed your stay with us at Staypineapple. We can't wait to welcome you back for another pineapple-perfect experience soon! Warm regards,Renae L.Guest Services Supervisor
2/10 Terrible
Ernestine
Mar 5, 2024
Disliked: Staff & service
Ernestine
Stayed 3 nights in Feb 2024
Response from Renae on Mar 6, 2024
Thank you for sharing your feedback with us. We truly apologize for the disappointing experience you had during your stay. Our team strives to provide exceptional service, and it's disheartening to hear that we fell short of your expectations.If there is anything else you would like to share or if you would be willing to give us another chance to make it right, please do not hesitate to reach out.Warm regards,Renae L. Guest Services Supervisor
Great service and wonderful people who seem to really care. Great place to stay!
Chris
Stayed 3 nights in Feb 2024
Response from Heard Pineapple on Mar 4, 2024
Thank you for the lovely feedback! We are delighted to hear that you experienced great service from our team and felt cared for during your stay. We strive to provide a welcoming and comfortable environment for all our guests, and we are thrilled that you had a wonderful experience at our hotel. We hope to welcome you back for another great stay in the future!
The hotel is really great and convenient for those coming to the Washington university. Plus, the staff is very friendly.
The only bad thing is that I left early in the morning on my first day to a conference, and when I came back late at night I found out that no one came to my room to exchange towels, sheets, etc.
ELIAS
Stayed 2 nights in Mar 2024
Response from Head Pineapple on Mar 4, 2024
We're thrilled to hear that you had a great stay at our hotel and found our location convenient for your visit to Washington University! We appreciate your kind words about our friendly staff. We are sincerely sorry to hear that you weren't informed of our every other day housekeeping service during your stay. We hope to welcome you back soon for another pleasant stay! If you ever need anything during your next visit, please don't hesitate to let us know.
10/10 Excellent
Josh
Travelled with family
Mar 1, 2024
Liked: Amenities
Very helpful staff.
Josh
Stayed 1 night in Feb 2024
Response from Head Pineapple on Mar 1, 2024
Thank you so much for choosing to Staypineapple with us at the University Inn! We hope to see you again soon! Warm regards,Rye C-BGeneral Manager
8/10 Good
Jason
Feb 29, 2024
Jason
Stayed 1 night in Feb 2024
Response from Renae on Mar 23, 2024
Thank you for your 4-star review. We're pleased to hear that you had a positive experience with us. We're committed to achieving the highest standards and we're grateful for your support. Your feedback will help us to refine our services even further.We look forward to your next visit, where we hope to earn that extra star and deliver a truly exceptional experience.Warm wishes,Renae L.Guest Services Supervisor