Ratings based on 121 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.4 Hotel condition
They paid and stayed.
for Everyoneby A verified traveller
Pros: The breakfst.
Cons: The first night the hot tub was cold but a guy came in and fixed it and the second night it was warm .
Location: Lots of stuff downtown seattle only a few minutes away.
We stayed her for the weekend while my daughter had a dance expo in seattle. The hotel was undergoing renovatins but was clean. The breakfast was awesome with lots of choices for the kids. The room was clean and spacious. The only thign was we had to pay to park in the garage $27.00 a n ight and the bed in our room was not that comfortable.
for Everyoneby Kathryn from SouthernUS
Short trolley ride to touristy; fine dining nearbyPosted 25-Feb-2014
Pros: It's roomy, comfortable. Variety of customers, including some children who were well mannered. I saw one dog that was also well mannered.
Cons: After the renovations are complete, likely well before the 2014 summer season begins, the hotel will really perfect.
Location: Trolley outside the front door runs most of the day, to the market area and stops at several good stops. Museums and waterfront (with yachts) nearby.
I was with a group of four people. Renovations in lobby startled me and caused me to expect less than the outstanding experience we had. The staff were impeccably pleasant, helpful, intelligent, in a professional and approachable way. The breakfast was large and laid out in a spacious context making other guests unobtrusive. Hot, good coffee in plentiful supply all day. Good crunchy cookies on arrival (along with the coffee and tea). Needed maid service at the end of the day, and apologetically asked for it, after I discovered I'd left the "stay away" sign on the door by accident. I was close enough to the window of staff leaving that they went above and beyond to have two people make up my room. The furnishings are simple and comfortable. The linens are soft and the pillows and mattresses are terrific. Spacious recreation area with good equipment and swimming lane for lap swims. We had a number of town cars called for different reasons and that was a good deal with great service.
for Everyoneby Mark
One of the best on Lake UnionPosted 23-Feb-2014
Pros: Location and size of rooms
Cons: Inform about the tax charge on top of the already high parking fee.
Even with lobby remodeling my stay was very pleasant. They worked guest around the construction very well, should be complete early March 2014. The improvements will be nice. Staff is outstanding all around.
by Jordan from Portland, OR
A little rude on the communicationPosted 21-Feb-2014
Pros: The room was great, and having a balcony was nice.
Cons: CUSTOMER SERVICE.
Location: space needle, pikes place, aquarium, emp,
When we arrived here, we noticed (without warning) they were very much so under construction. The hotel wasn't very pretty on the inside, as it was being torn apart. We walk to the desk and the woman was very rude and rushing us through the process, told us we couldn't check in early, but that we could pay early. We returned at four, and talked to a different lady who was also rude and told us that we hadn't paid and that we had to again. (Mind you, they each told us different prices, and different things.) Although the service was terrible, the room was gorgeous and we did enjoy that. I recommend they learn some customer service skills if they want to keep a happy business though.
25-Jan-2014 by Ryan
Dear Jordan, Thank you for taking the time to share your experience with us. I apologize that the service you received did not meet your expectations. We will certainly review it with our staff and make the necessary corrections to our service. I am happy to hear that you enjoyed your room though. Soon our lobby and public space will be just as beautiful. Thanks again for your feedback, we hope you will give us another try and will come visit us again when we are finished updating the hotel. Sincerely, Ryan Noel General Manager
by A verified traveller
Sleepless in SeattlePosted 17-Feb-2014
This was one of the most stressful stay of my life. First we had to have people in and out of our room because our roof started leaking and the whole hotel is under construction. The most stressful Part was the money, my stay totaled 312 dollars with parking in all they authorized 950 dollars in authorization fees over the course of the two days we were there I spent upwards of 2 hours at the front desk on the phone with the bank while both of them pointed fingers at each other about who made the mistake and how they were to remedy my account being 600 dollars short while I'm 100 of miles from home. Don't get me wrong the staff were great and the facilities were clean and nice however this was not worth my haste. If I had the choice I would not stay here again.
by Bob from Minneapolis
Poor at best. heavily overpriced. Parking is extraPosted 25-Jan-2014
Poor stay. Overpriced, under construction. Not clear how to check in and where to park. $27 a day to park No room service
for Everyoneby Rosemary
Weekend awayPosted 7-Jan-2014
Pros: Convenience to downtown, clean and comfortable
Cons: Better sofabed
Location: Pike Place Market, downtown shops, restaurants and threatres, Space Needle
We enjoyed our stay of two nights. The sofabed was a little uncomfortable for my teenage daughter but the room was clean and large and comfortable. The breakfast each morning was good. We did not use the pool or fitness centre so cannot comment but we did take a look and it looked nice. Close to the downtown where we attended a concert and very handy to the highway to get away from the city again. Would recommend it as a place to stay.
for Everyoneby A verified traveller
for Everyoneby Marian from NJ
Convenient, comfortable, with everything we neededPosted 29-Dec-2013
The room was nice and comfortable, the breakfast was great, the connection to interesting locations was convenient with the streetcar right out front, going straight to the Market. Everything worked really well for our visit.
for Business Travellersby Matt from Boston
Posted 4-Dec-2013 on Hotels.com
We stayed at the hotel to get a city escape during our family trip for thanksgiving. I used to live in Seattle and this location is perfect for Seattle accessibility (you can easily get to all neighborhoods). The suite helped us separate the kids and us during sleeping hours which was great! The only thing overpriced was the garage parking, but was still cheaper than Boston or NYC.