Ratings based on 127 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice Hotel close to shopping and sights

Posted 14-Apr-2014
Large rooms with full kitchen. Free breakfast. Close to Pike's market, restaurants, and other sights.
4 out of 5
Recommended
for Everyone
by Richard from Stockton

across from the lake....

Posted 9-Apr-2014
Pros: very nice and clean,
Cons: Inside of hotel of open model which could be transformed into some sort of paradise instead of just looking at a big empty nothing,
Location: Sorta walking distance to the space needle.appeared to be in the middle of it all.
Very nice hotel right across from the lake. Had excellent seafood restaurants across the street also.. They upgraded my room which was very nice. There was some sort of repair work going on but not a problem. I took the limo to the airport for flat fee of $40. I will return and stay here again.
3 out of 5
by Tanya from Melbourne

Hotel is not in a central location

Posted 6-Apr-2014
Pros: Excellent laundry facilities to wash and dry clothes and wifi worked really well across the hotel.
Cons: Service, hotel staff were not at all helpful wi suggestions and knowing where things were In Seattle.
Location: Location is right next to a beautiful lake with a few good restaurants right there. Without a car, it is challenging getting to and from the hotel.
Hotel offers some great facilities, like a laundry and wifi. However, the location is challenging as there is not much to do and see from right outside the hotel. You need to rely on a trolly service to get to anything. Staff were also not helpful with recommendations for dining and activites. Hotel does offer breakfast which was pleasant. Hotel was under renovation when we were there.
4 out of 5
Recommended
for Everyone
by A verified traveller

Hotel

Posted 5-Mar-2014
Pros: The breakfst.
Cons: The first night the hot tub was cold but a guy came in and fixed it and the second night it was warm .
Location: Lots of stuff downtown seattle only a few minutes away.
We stayed her for the weekend while my daughter had a dance expo in seattle. The hotel was undergoing renovatins but was clean. The breakfast was awesome with lots of choices for the kids. The room was clean and spacious. The only thign was we had to pay to park in the garage $27.00 a n ight and the bed in our room was not that comfortable.
5 out of 5
Recommended
for Everyone
by Kathryn from SouthernUS

Short trolley ride to touristy; fine dining nearby

Posted 25-Feb-2014
Pros: It's roomy, comfortable. Variety of customers, including some children who were well mannered. I saw one dog that was also well mannered.
Cons: After the renovations are complete, likely well before the 2014 summer season begins, the hotel will really perfect.
Location: Trolley outside the front door runs most of the day, to the market area and stops at several good stops. Museums and waterfront (with yachts) nearby.
I was with a group of four people. Renovations in lobby startled me and caused me to expect less than the outstanding experience we had. The staff were impeccably pleasant, helpful, intelligent, in a professional and approachable way. The breakfast was large and laid out in a spacious context making other guests unobtrusive. Hot, good coffee in plentiful supply all day. Good crunchy cookies on arrival (along with the coffee and tea). Needed maid service at the end of the day, and apologetically asked for it, after I discovered I'd left the "stay away" sign on the door by accident. I was close enough to the window of staff leaving that they went above and beyond to have two people make up my room. The furnishings are simple and comfortable. The linens are soft and the pillows and mattresses are terrific. Spacious recreation area with good equipment and swimming lane for lap swims. We had a number of town cars called for different reasons and that was a good deal with great service.
4 out of 5
Recommended
for Everyone
by Mark

One of the best on Lake Union

Posted 23-Feb-2014
Pros: Location and size of rooms
Cons: Inform about the tax charge on top of the already high parking fee.
Even with lobby remodeling my stay was very pleasant. They worked guest around the construction very well, should be complete early March 2014. The improvements will be nice. Staff is outstanding all around.
3 out of 5
by Jordan from Portland, OR

A little rude on the communication

Posted 21-Feb-2014
Pros: The room was great, and having a balcony was nice.
Cons: CUSTOMER SERVICE.
Location: space needle, pikes place, aquarium, emp,
When we arrived here, we noticed (without warning) they were very much so under construction. The hotel wasn't very pretty on the inside, as it was being torn apart. We walk to the desk and the woman was very rude and rushing us through the process, told us we couldn't check in early, but that we could pay early. We returned at four, and talked to a different lady who was also rude and told us that we hadn't paid and that we had to again. (Mind you, they each told us different prices, and different things.) Although the service was terrible, the room was gorgeous and we did enjoy that. I recommend they learn some customer service skills if they want to keep a happy business though.
Comment from
25-Jan-2014 by
Dear Jordan, Thank you for taking the time to share your experience with us. I apologize that the service you received did not meet your expectations. We will certainly review it with our staff and make the necessary corrections to our service. I am happy to hear that you enjoyed your room though. Soon our lobby and public space will be just as beautiful. Thanks again for your feedback, we hope you will give us another try and will come visit us again when we are finished updating the hotel. Sincerely, Ryan Noel General Manager
3 out of 5
by A verified traveller

Sleepless in Seattle

Posted 17-Feb-2014
This was one of the most stressful stay of my life. First we had to have people in and out of our room because our roof started leaking and the whole hotel is under construction. The most stressful Part was the money, my stay totaled 312 dollars with parking in all they authorized 950 dollars in authorization fees over the course of the two days we were there I spent upwards of 2 hours at the front desk on the phone with the bank while both of them pointed fingers at each other about who made the mistake and how they were to remedy my account being 600 dollars short while I'm 100 of miles from home. Don't get me wrong the staff were great and the facilities were clean and nice however this was not worth my haste. If I had the choice I would not stay here again.
2 out of 5
by Bob from Minneapolis

Poor at best. heavily overpriced. Parking is extra

Posted 25-Jan-2014
Poor stay. Overpriced, under construction. Not clear how to check in and where to park. $27 a day to park No room service
4 out of 5
Recommended
for Everyone
by Rosemary

Weekend away

Posted 7-Jan-2014
Pros: Convenience to downtown, clean and comfortable
Cons: Better sofabed
Location: Pike Place Market, downtown shops, restaurants and threatres, Space Needle
We enjoyed our stay of two nights. The sofabed was a little uncomfortable for my teenage daughter but the room was clean and large and comfortable. The breakfast each morning was good. We did not use the pool or fitness centre so cannot comment but we did take a look and it looked nice. Close to the downtown where we attended a concert and very handy to the highway to get away from the city again. Would recommend it as a place to stay.