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Reviews of Comfort Inn & Suites Sea-Tac Airport

3 out of 5
Comfort Inn & Suites Sea-Tac Airport
19333 International Blvd, SeaTac, WA

Reviews

7.6

Good

Rating 10 - Excellent. 369 out of 1012 reviews" "
Rating 8 - Good. 306 out of 1012 reviews" "
Rating 6 - Okay. 175 out of 1012 reviews" "
Rating 4 - Poor. 86 out of 1012 reviews" "
Rating 2 - Terrible. 76 out of 1012 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Aleksandar

Business traveller
Disliked: Amenities, property conditions & facilities
Old hotel with wooden construction, when someone walking above you can hear the ceiling creaking. The hallways has smell, the rooms have limited sunlight (small windows), also the fitness is located between the rooms and you can hear everything. Breakfast lounge is too small, seating capacity is for nearly 20 people, which is absurd for the size of this hotel.
Stayed 1 night in May 2024

10/10 Excellent

J.D.

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding customer service
Stayed 1 night in May 2024

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

Christopher, Gatineau

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

6/10 Okay

Robert

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Parking spaces are very tight. Anything except a small car will not fit. Breakfast was average. Kitchen helper did a good job of keeping offerings supplied. Counter staff were friendly and helpful.
Stayed 1 night in May 2024
Response from General Manager on May 8, 2024
Dear Robert,Thank you for staying with us and letting us know about your experience. While we are delighted our friendly team provided the type of service we expect, we apologize for any inconvenience with our parking or breakfast. We are pleased you chose to stay with us, and we hope you will consider visiting again soon.

2/10 Terrible

Anita

Disliked: Staff & service, property conditions & facilities
Nothing was good! The courtesy bus doesn’t stop at bus stop at airport. I ran after it and it didn’t stop. Rooms are dingy and very noisy from plane noise and tram noise. No where to eat. Like every where in the USA service is terrible !
Stayed 1 night in May 2024
Response from General Manager on May 8, 2024
Dear Anita,We're deeply sorry to hear about your disappointing experience. We understand how frustrating it must have been to miss the courtesy bus and encounter noise disturbances in your room. Rest assured, we will address your comments with our team to seek ways to improve. Thank you for sharing your concerns with us, and we hope to have the opportunity to provide you with a more seamless stay in the future.

10/10 Excellent

Selma

Stayed 1 night in May 2024

8/10 Good

Karli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was difficult, we had to go to a different property to park which was a little worrisome in our rental.
Stayed 2 nights in May 2024
Response from General Manager on May 7, 2024
Dear Karli,Thank you for your feedback. We trust you had an enjoyable stay overall, but we are disappointed to hear you had a less-than-satisfactory experience with parking. Your input will be shared internally, as we are always striving to enhance our guest experience where we can. We appreciate you sharing your thoughts, and we hope to welcome you back for a more seamless stay.

6/10 Okay

Jess

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Thomas

Liked: Amenities, property conditions & facilities
Close to Light Link Lake Angle
Stayed 1 night in May 2024
Response from General Manager on May 7, 2024
Dear Thomas,Thank you for visiting Comfort Inn & Suites Sea-Tac Airport. We're happy to hear that our location worked well for your trip! Please join us again!

4/10 Poor

Deja

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
No parking
Stayed 1 night in Apr 2024
Response from General Manager on May 3, 2024
Dear Deja,We apologize for any inconvenience caused by the lack of parking. Your feedback is important to us, and we'll explore options to improve the parking situation for our guests. Thank you for bringing this to our attention.

6/10 Okay

Jesse

Travelled with family, Travelled with family and small children, Business traveller
Disliked: Amenities
The bedrooms were comfortable and nice loved the staff super nice but as you are walking down the hallway to your room you can hear people having sex very loudly which was very unconfutable with my kids.
Stayed 2 nights in Apr 2024
Response from General Manager on May 3, 2024
Dear Jesse,We're truly sorry for the discomfort you experienced during your stay. Your comfort and privacy are important to us, and we apologize for any disturbance caused by noise in the hallway. Thank you for bringing this to our attention, and we hope to have the opportunity to better accommodate you and your family on your next visit.

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful in informing us on Airport wait conditions and making flights.
Stayed 1 night in Apr 2024
Response from General Manager on May 1, 2024
Dear Cindy,Thank you for choosing Comfort Inn & Suites Sea-Tac Airport and for sharing your five-star review! It is wonderful to hear that our team was instrumental in your travel plans. We pride ourselves on attentive service and are delighted this was reflected during your visit. We look forward to welcoming you back soon for another seamless experience.

6/10 Okay

Laura

Travelled with family
Disliked: Amenities, property conditions & facilities
Just stayed one night before heading home from the airport. The rooms were clean. The breakfast was very good...they had transportation available to several restaurants in the area,which was great...the property just needs some updating...there were no UBS plugs available, and our phones were very low on charge...our boarding passes were on our phone.
Stayed 1 night in Apr 2024
Response from General Manager on May 1, 2024
Dear Laura,Thank you so much for taking time to share your experience with us. While we're pleased the cleanliness of our accommodations and delicious breakfast offerings were up to your standards, we're disappointed to hear we weren't able to deliver a five-star experience to you and your party. We value feedback from guests such as yourself, which we incorporate into any future improvement to improve the experience of future guests. We hope you will consider staying with us again soon as we work hard to grow as a destination.

8/10 Good

Jimmy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Apr 2024
Response from General Manager on May 1, 2024
Dear Jimmy,Thank you for your positive rating! We're thrilled you enjoyed your stay and found our hotel to your liking. We look forward to welcoming you back soon for another great experience at Comfort Inn & Suites Sea-Tac Airport.

8/10 Good

Mike, Langley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have 24/7 shuttles to and from the airport. Its great your stay before you fly.
Stayed 1 night in Apr 2024
Response from General Manager on May 8, 2024
Dear Mike,Thank you for choosing Comfort Inn & Suites Sea-Tac Airport and for sharing your kind review. We are delighted our airport shuttle service was convenient for your stay and look forward to welcoming you back on future trips to the area.

8/10 Good

Sanjiv

Liked: Cleanliness, staff & service, amenities
Seems pretty standard comfort inn. Does the job for night before the flight. Front staff were nice
Stayed 1 night in Apr 2024
Response from General Manager on May 1, 2024
Dear Sanjiv,Thank you for choosing Comfort Inn & Suites Sea-Tac Airport for your pre-flight stay. Ensuring a comfortable experience before your flight is our priority, and we're glad we could meet your expectations. We look forward to welcoming you back for another convenient stay before your next journey.

4/10 Poor

Julisa

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Super loud at night, curtains that don’t block light, breakfast area was dirty. The staff communicated poorly and watched me miss the shuttle to the airport that I was waiting for. I told the driver I needed to get a rental car and he just left me and I got stuck paying for a taxi and being 30 minutes behind schedule after being early for the shuttle.
Stayed 1 night in Apr 2024
Response from General Manager on May 1, 2024
Dear Julisa,While we always appreciate guest feedback, we are sorry you had a disappointing visit. To say we are surprised by your review is an understatement. This is not a typical response from our guests, and we apologize for all of the issues and inconveniences you experienced. We will review each of your comments with our staff to ensure other guests do not have similar experiences. It is our hope you will join us again so we can prove we are better than this.

10/10 Excellent

Charlotte

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for one night before a flight. Easy and inexpensive location. Staff was really friendly!
Stayed 1 night in Apr 2024
Response from General Manager on May 1, 2024
Dear Charlotte,Thank you for your review from all of us at Comfort Inn & Suites Sea-Tac Airport. We are pleased you found value in our hotel and enjoyed our convenient location. Most of all, it is wonderful to hear you experienced our warm, friendly staff. Should your travels bring you back to the area, we would love to see you again.

6/10 Okay

Harry

Business traveller
Liked: Cleanliness
Small parking spots. Elevator busted. No maid service.
Stayed 3 nights in Apr 2024
Response from General Manager on May 1, 2024
Dear Harry,While we are happy to have you as our guest, we are sorry you were disappointed in your stay. Please know that housekeeping is provided every three days, and we apologize if this was not explained to you at check-in. We work hard daily to create a perfect experience for every guest and are continually learning and improving. We will review your comments with our team and hope to have another opportunity to welcome you back and impress you further.

6/10 Okay

Karen

Travelled with partner
Liked: Amenities
The extra charge of $30 is ridiculous! Most upstanding hotels will give you early check in at no cost if a room is available! Horrible customer service!
Stayed 1 night in Apr 2024
Response from General Manager on Apr 26, 2024
Dear Karen,Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant. However, we apologize for any disappointment with our early check-in policy, and we'll keep your comments in mind. Should you be in the area again, we hope you'll come back to see us.

6/10 Okay

David R.

Limited parking. When entering the building there was an aroma of spices and herbs that I’ve never come across at any hotel. It was not pleasant and it remained in the lobby the next day.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 26, 2024
Dear David,Thank you for your honest review. We regret to learn of your disappointment with your experience. We'll be sure to share your concerns with housekeeping to ensure any odor issues are dealt with swiftly. Take care, and we wish you safe travels.

10/10 Excellent

Latrice

Stayed 2 nights in Apr 2024

8/10 Good

Meg

Business traveller
Liked: Cleanliness, staff & service, amenities
Staff were awesome. Property is very close to airport (so be ready for some runway noise). Rooms are amply sized, breakfast is good, coffee could be improved. But the helpful shuttle bus drivers and front desk staff are so attentive and lovely
Stayed 1 night in Apr 2024
Response from General Manager on Apr 23, 2024
Dear Meg,Thank you for taking the time to leave a review. We're pleased you enjoyed the attentive service from our team and our comfortable, spacious accommodations. We'll pass on your compliments, and we hope you'll visit us again soon.

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy after midnight checkin after delayed flight. Online checkin ahead helped. Good sleep. Waffles for breakfast. Limited yogurt flavors.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 19, 2024
Dear Keith,Thank you for choosing Comfort Inn & Suites Sea-Tac Airport and for sharing your five-star rating! We are so happy that you were able to have a restful night's sleep after your flight was delayed. In addition, it is wonderful to hear that you found your check-in process to be seamless. We hope to have the opportunity to welcome you back in the future for another comfortable stay.

8/10 Good

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Parking seemed to be limited. A lady was really frustrated that she could not find a parking spot
Stayed 1 night in Apr 2024
Response from General Manager on Apr 19, 2024
Dear Dan,We appreciate your feedback, and we're happy to see much of your stay was pleasant. However, we apologize for any concerns regarding parking. Please know that our staff are always available to assist our guests, and we will take your comments into consideration as we continue to improve our property. Should you be in the area again, please consider coming back to see us for a more exceptional experience.

8/10 Good

Mike, Langley

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the air port and had a 24/7 shuttle to the airport. I will be staying there again on out way home from our holiday.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 19, 2024
Dear Mike,Thank you for choosing Comfort Inn & Suites Sea-Tac Airport! We're pleased to hear that our proximity to the airport and shuttle service effectively met your travel needs. It's great to know you plan to stay with us again, and we look forward to welcoming you back for another convenient and comfortable visit!

6/10 Okay

Aaron

Stayed 1 night in Apr 2024

6/10 Okay

jocelyn

Liked: Cleanliness
Stayed 1 night in Apr 2024

6/10 Okay

luke

Stayed 1 night in Apr 2024

10/10 Excellent

Tambra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Thank you so much.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 12, 2024
Dear Tambra,Thank you for your kind words about our team! Your appreciation means a lot to us, and we look forward to ensuring your next visit to Comfort Inn & Suites Sea-Tac Airport is just as enjoyable.

10/10 Excellent

DONALD

Liked: Staff & service
Stayed 1 night in Apr 2024

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, comfy bed. Seatac is Seatac!
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 12, 2024
Dear Kevin,Thank you for choosing to stay with us and for taking a moment to provide your review. We are pleased that our friendly service and comfortable beds added to the enjoyment of your visit. It was a pleasure to host you, and we look forward to welcoming you back to Comfort Inn & Suites Sea-Tac Airport.

4/10 Poor

Alyssa

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Courtesy shuttle never came, waited ~22min before catching a Lyft. No reason it should have taken that long when the hotel is located 6min away from the airport. After calling the hotel front desk a second time, I was then informed to look for the “sleep inn” courtesy shuttle, when I was staying at a comfort inn property. These instructions were not written in the initial message I received from the property. Then, at check in, I was asked to pay $200 for incidentals. This is an outrageous amount for a 3 star hotel at best. Front desk person also seemed a bit irritable which only added to my subpar experience.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 11, 2024
Dear Alyssa,While we are happy to have you as our guest, we are sorry to see you were disappointed in your stay. We work hard daily to create a perfect experience for every guest and are continually learning and improving. We will be sure to review your comments as we move forward and hope to have another opportunity to welcome you back and impress you with our improvements.

10/10 Excellent

Fashoda

It was a great and friendly stay with great employees, I’ll highly book again 💯
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 11, 2024
Dear Fashoda,Thank you so much for choosing to stay with us at Comfort Inn & Suites Sea-Tac Airport. Our goal is to provide every guest with exceptional service, so we're thrilled that was the case for you. The pleasure was truly ours, and we can't wait to welcome you back.

10/10 Excellent

Maribel

Liked: Cleanliness
Stayed 1 night in Apr 2024

2/10 Terrible

Kimberly

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor customer service!
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 10, 2024
Dear Kimberly,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with exceptional service, and we offer our sincere apologies if you received anything short of your highest expectations. We assure you that what you have described is not typical of a visit to our property. Nevertheless, your comments will be promptly addressed with our team to ensure improvement. We appreciate your feedback and hope for a chance to change your perceptions down the line.

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, amenities
Easy
Stayed 1 night in Mar 2024
Response from General Manager on Apr 3, 2024
Dear Paul,Thank you for your perfect rating. We trust you had the comfortable, welcoming experience we are known for at Comfort Inn & Suites Sea-Tac Airport, and we look forward to welcoming you back for another fantastic time.

2/10 Terrible

Shelley

Travelled with partner
Disliked: Staff & service
Tried calling the airport shuttle for 15 minutes and no one answered. Very disappointed.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 1, 2024
Dear Shelley,Thank you for bringing this matter to our attention. We're disappointed to hear about your experience with our airport shuttle service. This falls short of the seamless service we strive to provide. Rest assured, we're addressing this promptly to ensure better responsiveness in the future. We value your patronage and hope for the chance to regain your trust on your next visit.

6/10 Okay

Erin

Travelled with family
Liked: Staff & service
Dated, felt like it needed a good cleaning. The front desk staff was lovely, polite and helpful.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 1, 2024
Dear Erin,Thank you for being our guest and sharing your feedback. While we are happy you enjoyed our wonderful staff, we are sorry our accommodations weren't up to our usual high standards. We will be sure to review our policies and procedures with the team and hope to have another opportunity to welcome you back and impress you further.

8/10 Good

Yun Chi

Stayed 1 night in Mar 2024

8/10 Good

Stephen

Stayed 1 night in Mar 2024

10/10 Excellent

jason

Liked: Cleanliness, amenities, property conditions & facilities
Friendly, helpful staff.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Jason,Thank you for staying at Comfort Inn & Suites Sea-Tac Airport. We appreciate your feedback. We are happy to hear about your great experience. Our staff is always there to help you in any way possible. We are delighted to hear that your stay met your expectations. Thank you again for your review. We hope to host you again soon.

8/10 Good

Denise

Travelled with partner
Liked: Amenities, property conditions & facilities
Clean and close to airport
Stayed 1 night in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Denise,Thank you for your positive review of Comfort Inn & Suites Sea-Tac Airport! We're happy you enjoyed our clean accommodations and proximity to the airport, and we hope you'll return.

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this last minute. Comfort Inn got us in and it was so nice and clean.it smelled clean which I loved because you know its getting cleaned in between customers.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Dawn, Thank you for staying at Comfort Inn & Suites Sea-Tac Airport. We appreciate your recent feedback and taking the time to share your thoughts. We are glad you found your accommodations to be clean and comfortable. Our staff strives to ensure our guests have a comfortable stay and are always available to help in any way. We look forward to seeing you again.

6/10 Okay

INDERPAL

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
There was a noise as if someone was dragging something heavy around every few seconds throughout the night.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Inderpal,Thank you for your feedback. We're very sorry to hear about the noise you encountered during your stay, and we apologize for the disturbance. Rest assured that we've shared your comments with our team so we can address this. We'd be honored to receive another chance to provide you with the peaceful stay you deserve.

2/10 Terrible

Kanchan

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I made a reservation just 3 hours before arrival and called the hotel to confirm my reservation, which they did. I called again upon arrival at the airport for the schedule - they gave me wrong directions. When I arrived at the hotel they said they did not have any more rooms and sent me to their sister hotel - Sleep Inn. Upon arrival at Sleep Inn they did not have a clean room identified and we had to wait for them to go look. Overall, e should have been checked in within 20-25 minutes after exiting the airport but the whole process took over 2.5 hours and we got to our room only after 2:30 am!!! It made the next work day super hard with just a few hours of sleep.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 21, 2024
Dear Kanchan,Thank you for taking a moment to leave a review. While it is rare that we overbook, we understand the inconvenience caused when this happens, and we sincerely apologize. We will be sure to discuss this matter internally to determine how we can better the guest experience in this respect. It is our hope that you will give us another chance to change your perceptions down the line.

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
Great evening staff, helpful
Stayed 1 night in Mar 2024
Response from General Manager on Mar 21, 2024
Dear Bill,Our staff is our greatest asset, so we are thrilled to hear their efforts were worthy of a five-star rating! Hosting you again at Comfort Inn & Suites Sea-Tac Airport would be a treat, so please don't hesitate to revisit us for another flawless experience!

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a late check-in (1am) and staff facilitated my pickup from the airport--they were great. And I had an Amtrak train to catch that morning--they made sure my taxi was arranged as well. An overall pleasant, non-stressfull stay. I'll be back :-)
Stayed 1 night in Mar 2024
Response from General Manager on Mar 19, 2024
Dear Terri,It was such a pleasure having you as our guest! Our team works hard to ensure that every guest has an exceptional stay, and we are ecstatic that we exceeded your expectations. Thank you for your kind review and perfect rating, and we look forward to your return!

8/10 Good

Shannan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not enough parking available. We had to park at the building next door and haul our luggage around the building in the dark.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 19, 2024
Dear Shannan,Thank you for choosing Comfort Inn & Suites Sea-Tac Airport and for sharing your feedback. We are sorry to hear you had a concern with parking, and we will be sure to review your feedback to ensure everything is as it should be. We hope that otherwise you enjoyed your stay and we look forward to welcoming you back and impressing you further.