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Reviews of Aloft Seattle Redmond

3 out of 5
Aloft Seattle Redmond
15220 NE Shen Street, Suite #150, Redmond, WA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 400 out of 622 reviews" "
Rating 8 - Good. 147 out of 622 reviews" "
Rating 6 - Okay. 45 out of 622 reviews" "
Rating 4 - Poor. 13 out of 622 reviews" "
Rating 2 - Terrible. 17 out of 622 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Rashed Kanaan on May 23, 2024
Dear Andrew, Thank you for the review.

10/10 Excellent

Pranav

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Rashed Kanaan on May 12, 2024
Thank you for the review. We look forward to having you stay with us again.

10/10 Excellent

Bree

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Rashed Kanaan on Apr 9, 2024
Thank you for your review!!

6/10 Okay

Christopher A.

Travelled with family
Liked: Cleanliness, staff & service
Beautiful design and fun area. We couldn't swim because the pool was small and full. The walls must not be well insulated because one of the rooms was kind of loud and I couldn't sleep.
Stayed 1 night in Feb 2024
Response from Rashed Kanaan on Feb 25, 2024
We will take a look at that, my apologies.

10/10 Excellent

Panagiotis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super comfortable bed. Very clean and modern hotel.
Stayed 1 night in Feb 2024
Response from Rashed Kanaan on Feb 25, 2024
Thank you for the review.

10/10 Excellent

Devon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Rashed Kanaan on Jan 29, 2024
Thank you for the review!!

10/10 Excellent

marijna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Rashed Kanaan on Jan 8, 2024
Thank you for your review.

10/10 Excellent

Kit-fu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another excellent Aloft property, 100% recommended
Always loved the Aloft brand and this stay was no different: - Modern, spacious, and clean room - Updated, spacious, and clean gym - Beautiful indoor pool (although strong chlorine smell) and spacious outdoor area including fire pit - Complimentary continental breakfast that was very good - Excellent location proximate to lots of restaurants and retail We had a toilet leak that was fixed promptly. Absolutely no complaints and would stay here in a heartbeat again!
Stayed 3 nights in Dec 2023
Response from Rashed Kanaan on Jan 8, 2024
Thank you for the wonderful review!! We can't wait to welcome you back!!

8/10 Good

Gabriel

Stayed 1 night in Dec 2023
Response from Rashed Kanaan on Dec 29, 2023
Thank you for the review!

10/10 Excellent

DAHLIA

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, nice park nearby to go for a walk. Rooms were clean and beds were comfortable. Lots of shopping and dining spots close by and easy commute to downtown Bellevue and Seattle.
Stayed 2 nights in Sep 2023
Response from Rashed Kanaan on Nov 17, 2023
Thank you for your review.

10/10 Excellent

Jack

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to local restaurants & shopping in addition to the onsite WXYZ Restaurant & Bar
Stayed 6 nights in Sep 2023
Response from Rashed Kanaan on Sep 21, 2023
Thank you for the review!

10/10 Excellent

Joan

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Rashed Kanaan on Sep 19, 2023
Thank you for the review.

6/10 Okay

Colton

Stayed 2 nights in Sep 2023
Response from Rashed Kanaan on Sep 19, 2023
Sorry to see we didn't meet your expectations, was there anything we could have done better?

8/10 Good

Kami

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Th carpets in the rooms were quite dirty - visible large spills coffee? Around room. Check in left us with inactive keys for rooms and garage. It took a long time to check in since and I had prepaid. The staff seemed a little put out. It was a last minute Expedia booking.
Stayed 1 night in Sep 2023
Response from Rashed Kanaan on Sep 18, 2023
I will speak with my housekeeping team, very sorry for that experience.

10/10 Excellent

Megan, Evanston

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Microsoft campus. Very clean and rooms are modern and quiet.
Stayed 3 nights in Sep 2023
Response from Rashed Kanaan on Sep 8, 2023
Thank you for the review!

10/10 Excellent

CHi Shing, COQUITLAM

Liked: Cleanliness, staff & service, property conditions & facilities
Good for family
Stayed 1 night in Aug 2023
Response from Rashed Kanaan on Sep 8, 2023
Thank you for the review!

10/10 Excellent

Ericka

Travelled with family
Liked: Amenities
Cleanliness and ameneties
Stayed 1 night in Sep 2023
Response from Rashed Kanaan on Sep 5, 2023
Thank you for the review!

10/10 Excellent

Brittney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, great stay and nice man checked us in.
Stayed 1 night in Sep 2023
Response from Rashed Kanaan on Sep 5, 2023
Thank you for the review.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Rashed Kanaan on Sep 5, 2023
Thank you for the review!

6/10 Okay

Jon

Travelled with partner
The stay was average. The rooms are clean with a modern design. The staff was kind, and helpful. The pool is much smaller than it looks in the pictures. Prices for food and drinks were somewhat inflated but conveniently available. There are games available in the lobby, and outside. Would be a good place to stay if you have kids traveling with you. My biggest let down is that Expedia advertised parking was free, unfortunately it’s $15 a day.
Stayed 1 night in Sep 2023
Response from Rashed Kanaan on Sep 5, 2023
My apologies for the miscommunication.

4/10 Poor

jeana

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
It was a really cool hotel. The ambiance was very modern. The check in was awful. The counter guy put us in a king room when we booked for 2 queens. (They did the same to my sister in law). They did attempt to fix it. But next morning there was no one at the desk with a note to go across the lot to the other hotel for help… but there was a sight impaired lady standing there so confused as she couldn’t read the sign or find te other hotel… that wasn’t cool
Stayed 1 night in Aug 2023
Response from Rashed Kanaan on Aug 28, 2023
My apologies for the confusion on our part, I will follow up right away on this.

2/10 Terrible

Richard, Vancouver

Travelled with family
Disliked: Cleanliness, staff & service, amenities
No staff to check in, no maid service or clean towels. I called the desk to ask and even though the website says daily housekeeping I was told that if I wanted housekeeping I would have had to notify the property 24 hours before my arrival. That is just wrong for any hotel. Always was happy to stay at the SeaTac location! Never again in Seattle-Redmond.
Stayed 2 nights in Aug 2023
Response from Rashed Kanaan on Aug 28, 2023
My apologies for the terrible service, I will fix this right away.

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Rashed Kanaan on Aug 28, 2023
Thank you for the review.

10/10 Excellent

William

Stayed 1 night in Aug 2023
Response from Rashed Kanaan on Sep 18, 2023
Thank you for the review.

10/10 Excellent

Trevor

Stayed 1 night in Aug 2023
Response from Rashed Kanaan on Sep 18, 2023
Thank you for the review.

2/10 Terrible

louise

Stayed 1 night in Aug 2023
Response from Rashed Kanaan on Sep 5, 2023
Was there anything we could have done better?

8/10 Good

Bettiet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Rashed Kanaan on Aug 14, 2023
Thank you for the review.

10/10 Excellent

Maria Patricia, COQUITLAM

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Rashed Kanaan on Aug 8, 2023
Thank you for the response!!

10/10 Excellent

Penny

Stayed 2 nights in Jul 2023
Response from Rashed Kanaan on Jul 31, 2023
Thank you for the review!

8/10 Good

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pet friendly!
The room itself was very modern. It was spacious for my two dogs. I love the “ARF” door tag that they give you when you have pets. It tells the staff and neighbours that the room has pets inside. The only thing is parking is not easy here if you drive a truck. Their under ground parking is only 6’4”, so we had to park on the street. There is not a lot of street parking available either. We had to park at the next street over. we also noticed a stain on the sheets. When we got there. But because we had dogs, we just left it. AC is very strong here! My dogs thoroughly enjoyed that in the summer heat! Neighborhood is quiet and full of dogs. There’s a cute patch of fake grass with doggy bags nearby. My dogs never used it, we just went to the park instead. Lots of doggy bags offered by the parks and lots of green running space! Overall, we probably would stay here again, if we brought another smaller vehicle.
Stayed 1 night in Jul 2023
Response from Rashed Kanaan on Jul 25, 2023
Thank you for the feedback, we hope to see you again soon!

8/10 Good

Janet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Rashed Kanaan on Jul 18, 2023
Thank you for the review, was there anything we could have done better?

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great room! It was really big and very clean.
Stayed 2 nights in Jul 2023
Response from Rashed Kanaan on Jul 4, 2023
Thank you for your kind words and review.

10/10 Excellent

Tom

Stayed 1 night in Jun 2023
Response from Rashed Kanaan on Jul 18, 2023
Thank you for your review!

10/10 Excellent

Lawrence

Stayed 1 night in Jun 2023
Response from Rashed Kanaan on Jun 19, 2023
Thank you for the excellent review!!

4/10 Poor

Diamond

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023
Response from Rashed Kanaan on Jun 19, 2023
Anything we could have done better?

8/10 Good

Yuan Fu

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Rashed Kanaan on Jun 19, 2023
Thank you for the review.

10/10 Excellent

Joshua

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed here about 20 times and have enjoyed it every time I come to the area
Stayed 1 night in Apr 2023
Response from Rashed Kanaan on May 29, 2023
Excellent to hear.

8/10 Good

Mona

Stayed 3 nights in Apr 2023
Response from Rashed Kanaan on May 29, 2023
Thank you!

10/10 Excellent

Joshua

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed here multiple times and will continue too. Great place!
Stayed 1 night in Apr 2023
Response from Rashed Kanaan on May 29, 2023
Thank you for the review!

6/10 Okay

Nine Ren

Stayed 2 nights in Mar 2023
Response from Aloft Seattle Redmond on Apr 6, 2023
Dear Nine Ren, Thank you for staying at Aloft Seattle Redmond and for being a valued guest. I recognize your time is valuable and appreciate you taking the time to provide your feedback. We strive for excellence and your input is most helpful for us to deliver great service to all the guests. May I know what we could have done differently? Please don't hesitate to reach out if there's anything else you want to share regarding your stay as we continuously aim to provide a gracious, hospitable, caring and cordial service.We appreciate you and we look forward to welcoming you again soon!

10/10 Excellent

hei chuen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great.
Stayed 2 nights in Mar 2023
Response from Aloft Seattle Redmond on Apr 6, 2023
Dear Hei Chuen, On behalf of the entire hotel team, I want to thank you for sharing about your great experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Martin

Liked: Cleanliness, property conditions & facilities
Expedia bookings are always welcome at Aloft Redmond and treated as elite status members. Fast seamless check-in and most special request honored.
Stayed 1 night in Mar 2023
Response from Aloft Seattle Redmond on Apr 6, 2023
DearMartin, On behalf of the entire hotel team, I want to thank you for sharing about your great experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Jovanni

Stayed 1 night in Mar 2023
Response from Aloft Seattle Redmond on Apr 6, 2023
Dear Jovanni, On behalf of the entire hotel team, I want to thank you for sharing about your great experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Hailey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk clerk was very friendly and the rooms are very cozy.
Stayed 1 night in Mar 2023
Response from Aloft Seattle Redmond on Apr 6, 2023
Dear Hailey, On behalf of the entire hotel team, I want to thank you for sharing about your great experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Hurbert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room set up was amazing....
Stayed 1 night in Mar 2023
Response from Aloft Seattle Redmond on Mar 9, 2023
Dear Hubert,On behalf of the entire hotel team, I want to thank you for sharing about your great expereince.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Jack

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good.
Stayed 1 night in Mar 2023
Response from Aloft Seattle Redmond on Mar 9, 2023
Dear Jack,On behalf of the entire hotel team, I want to thank you for sharing about your great experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Remy

Stayed 1 night in Feb 2023
Response from Aloft Seattle Redmond on Mar 3, 2023
Dear Remy ,On behalf of the entire hotel team, I want to thank you for sharing about your great experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Luke

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
I wish their was a hot tub
Stayed 1 night in Feb 2023
Response from Aloft Seattle Redmond on Mar 3, 2023
Dear Luke ,On behalf of the entire hotel team, I want to thank you for sharing about your great experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Tracilyne

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff didn’t know how to make additional keys at check in. When calling for towels staff said I had to come down and get them and when I went down it was just left on the side of the desk no staff present to greet me etc.
Stayed 3 nights in Feb 2023
Response from Aloft Seattle Redmond on Mar 3, 2023
We thank you for your feedback, and apologize for these issues.

6/10 Okay

Mikhai

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Book at your own risk. 6AM fire alarms and police activity (at the neighboring apartment complex) are not unusual.
Stayed 1 night in Feb 2023
Response from Aloft Seattle Redmond on Mar 3, 2023
We thank you for your feedback, I would like to point out that this was a one time occurrence and can assure you this is a safe neighborhood. We hope to welcome you back soon.