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Reviews of Sleep Inn & Suites Scranton Dunmore

2.5 out of 5
Sleep Inn & Suites Scranton Dunmore
102 Monahan Ave, Scranton, PA

Reviews

8.0

Very good

Rating 10 - Excellent. 431 out of 1000 reviews" "
Rating 8 - Good. 306 out of 1000 reviews" "
Rating 6 - Okay. 120 out of 1000 reviews" "
Rating 4 - Poor. 73 out of 1000 reviews" "
Rating 2 - Terrible. 70 out of 1000 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Thomas

Liked: Cleanliness, staff & service
Shower and room needed updating and painting ,water flow was too low for shower. Furniture needs updated as well. Refrigerator needed to be de-iced.
Stayed 1 night in May 2024
Response from ch on May 27, 2024
Dear Thomas,Thank you for taking the time to complete our online survey. Your time and feedback are appreciated. Allow me to apologize for failing to exceed your expectations during your recent stay. We will use your feedback to improve and hopefully give you a more superior stay next time.

8/10 Good

Sonia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok for last minute
Stayed 1 night in Mar 2024

10/10 Excellent

Ghyslain

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to sleep. The beds are very confortable.
Stayed 1 night in May 2024

8/10 Good

Edward

Travelled with family
Liked: Amenities
All good
Stayed 1 night in Apr 2024
Response from ch on Apr 29, 2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Sleep Inn & Suites and the services we provide for our valued guests. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites

8/10 Good

Calvin

Stayed 1 night in Apr 2024

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Près de l'autoroute, buffet chaud
Stayed 1 night in Apr 2024
Response from ch on May 2, 2024
Merci d'avoir pris le temps de répondre à notre sondage en ligne avec des commentaires aussi positifs ! J'ai partagé vos commentaires avec mon équipe, et ils se joignent à moi pour vous remercier pour vos aimables paroles. Nous sommes très fiers du Sleep Inn & Suites et des services que nous fournissons à nos précieux clients. Nous sommes très heureux que vous ayez apprécié votre séjour.Nous sommes impatients de vous offrir un hébergement et des expériences merveilleux à chaque fois que vous êtes en ville.Cordialement,Chey-AnnServices à la clientèleComfort Inn & Suites

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from ch on Apr 29, 2024
Dear Kenneth,Thank you for taking the time to fill out our online survey with such positive feedback!. We take great pride in Sleep Inn & Suites and the services we provide for our valued guests. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites

2/10 Terrible

Thomas

Stayed 1 night in Apr 2024
Response from ch on Apr 18, 2024
Dear Thomas,Thank you for taking the time to complete our online survey your feedback is appreciated.On behalf of our entire team allow me to apologize for failing to exceed your expectations. It is our goal every guest leave satisfied with their stay I'm sorry that as not your experience. We hope to get a second chance to give you a better stay.CheyAnn Guest ServicesSleep Inn

2/10 Terrible

shelley

Travelled with family
Disliked: Staff & service, property conditions & facilities
This is by far the filthiest hotel i've ever stayed at! The bathroom was the worst definitely has not been cleaned at all hair in the tub counter on the side and on top dirty. i ran to buy my son shower shoes so he wouldn't touch the tub bedding was gross with black stains on it! Cleaning is the worst of it but the walls were paper thin and the group of men that came in at 12:30 and talking and laughing and playing music woke me up the walls are paper thin here i don't recommend this ever!
Stayed 1 night in Apr 2024
Response from ch on Apr 18, 2024
Dear Shelley, Thank you for taking the time to complete our online survey your feedback is appreciated.On behalf of our entire team, I apologize for failing to exceed your expectations during your recent stay. We do have quiet hours from 11pm-6am and do our best to enforce that, I apologize for the inconvenience. Our rooms are thoroughly cleaned between each stay, including changing the bedding. We take measures to ensure every room is clean and maintained, I'm sorry that was not your experience. I have shared your feedback with our housekeeping department to ensure these concerns get addressed. Again, I apologize for any inconveniences and hope to get a second chance to give you a better stay. CheyAnnSleep InnGuest Services

10/10 Excellent

Jhonny, Wilkes Barre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Mar 2024
Response from vh on Apr 12, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Chey-AnnGuest ServicesSleep Inn & Suites

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are not very soundproof but otherwise excellent!
Stayed 1 night in Mar 2024
Response from ch on Mar 27, 2024
Dear Joseph,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Sleep Inn & Suites and the services we provide for our valued guests. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites

10/10 Excellent

Beck, Chattanooga

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great prices and very welcoming staff. Most of all pet friendly!!!
Stayed 1 night in Mar 2024
Response from ch on Mar 27, 2024
Dear Beck,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Sleep Inn & Suites and the services we provide for our valued guests. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from ch on Mar 27, 2024
Dear Mike,Thank you for taking the time to fill out our online survey with such positive feedback! We take great pride in Sleep Inn & Suites and the services we provide for our valued guests. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites

10/10 Excellent

Holly

Stayed 1 night in Mar 2024
Response from ch on Mar 27, 2024
Thank you for taking the time to fill out our online survey with such positive feedback! We take great pride in Sleep Inn & Suites and the services we provide for our valued guests. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites

2/10 Terrible

Bobby

Disliked: Staff & service
Plus I haven'f been able to watch tv once and no refill of coffee, tea and condiments Robert Bell, PGA PGA must be all capitalized. It's the PROFESSIONAL GOLFERS ASSOCIATION OF AMERICA, where I'm one of 29,000 members in the United States 🇺🇸
Stayed 1 night in Feb 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

10/10 Excellent

Abraham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from ch on Feb 28, 2024
Thank you for taking the time to fill out a review with such positive feedback! We take great pride in Sleep Inn & Suites and the services we provide for our valued guests. We are so glad you enjoyed your stay.We hope to see you again soon!Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stay was reat from check in to check out. Front desk staff were really first class, friendly and extremely friendly. Room was exrea clean , beds were comfy and had all needed amenities to make our stay reat. Also the breakfast guy was efficient funny and great at his station.
Stayed 1 night in Feb 2024
Response from ch on Feb 28, 2024
Thank you for taking the time to fill out a review with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Sleep Inn & Suites and the services we provide for our valued guests. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient, great price.
Stayed 1 night in Feb 2024

6/10 Okay

Layne

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from ch on Feb 23, 2024
Dear Layne,Thank you for taking the time to complete our online survey. Your feedback is appreciated.On behalf of our entire team allow me to apologize for failing to exceed your expectations. We hope to get a second chance to give you a better stay. CheyAnnSleep InnGuest Services

10/10 Excellent

Tony

Stayed 1 night in Jan 2024
Response from ch on Mar 27, 2024
Thank you for taking the time to fill out our online survey with such positive feedback! We take great pride in Sleep Inn & Suites and the services we provide for our valued guests. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from ch on Feb 7, 2024
Dear Carl, Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Please visit us again soon!Sincerely,Chey-AnnGuest ServicesSleep Inn & Suites

2/10 Terrible

DANIEL

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
never again
No tv, called front desk couldn't fix it. My internet kept dropping and I was on a business trip so I couldn't get my work done.
Stayed 1 night in Jan 2024
Response from ch on Feb 7, 2024
Dear Daniel,Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the amenities on your recent visit. I have shared your feedback with our maintenance to ensure this issue gets addressed. Again, I apologize for the negative experience and any inconvenience caused. Feedback from our guests on their experiences is what we use to further our constant improvement.We hope for another opportunity to properly host you in the future.Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites

10/10 Excellent

Eric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from ch on Jan 18, 2024
Thank you for taking the time to fill out our online survey with such positive feedback! We take great pride in Sleep Inn & Suites and the services we provide for our valued guests. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites

8/10 Good

NICOLE, GERMANTOWN

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Everyone was friendly!
Stayed 2 nights in Jan 2024
Response from ch on Jan 18, 2024
Thank you for taking the time to fill out our online survey with such positive feedback! We take great pride in Sleep Inn & Suites and the services we provide for our valued guests. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites

10/10 Excellent

Ralph

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from ch on Jan 18, 2024
Dear Ralph,Thank you for taking the time to fill out our online survey with such positive feedback! We take great pride in Sleep Inn & Suites and the services we provide for our valued guests. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites

10/10 Excellent

Wayne

Stayed 1 night in Jan 2024
Response from ch on Feb 7, 2024
Dear Wayne,Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Please visit us again soon!Sincerely,Chey-AnnGuest ServicesSleep Inn & Suites

8/10 Good

Domenic, Nobleton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable clean at a good value
Stayed 1 night in Dec 2023
Response from ch on Jan 18, 2024
Thank you for taking the time to fill out our online survey with such positive feedback! We take great pride in Sleep Inn & Suites and the services we provide for our valued guests. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites

8/10 Good

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super breakfast
And older model but very enjoyable. Nice touch to have a very good breakfast. The host for the breakfast was super. He went out of his way to ensure we had everything we needed.
Stayed 1 night in Jan 2024
Response from ch on Jan 5, 2024
Dear Kenneth,Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Chey-AnnGuest ServicesSleep Inn & Suites

2/10 Terrible

BCharles

Disliked: Cleanliness, staff & service, property conditions & facilities
Our room was filthy, the sheets were dirty, the fridge contained food from the previous guest.
Stayed 3 nights in Dec 2023

4/10 Poor

Jeannine

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Bad experience
This was my second time staying here as the first time there were no issues other than the rooms being outdated and a little smelly and I just needed the room for one night. Check in was a breeze and staff was friendly. After getting in bed and being in it for about 30 minutes, I smelled something odd. I immediately got up, smelled the bedding and it smelled strong of urine. I was offered new bedding but explained it is likely the mattress pad. I was allowed to move to another room but it was inconvenient as it was late and I previously took sleeping medication. Although we’re allowed to move, I will not be returning for another stay because of how gross it was. On a good note the breakfast is great and the breakfast attendant is very kind.
Stayed 1 night in Dec 2023
Response from ch on Feb 7, 2024
Dear Jeannine,Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the room condition on your recent visit. I have shared your feedback with our staff to better handle these types of situations differently in the future. Again, I apologize for the negative experience and any inconvenience caused. Feedback from our guests on their experiences is what we use to further our constant improvement.We hope for another opportunity to properly host you in the future.Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites

10/10 Excellent

Kristina

Pool could be warmer
Stayed 2 nights in Dec 2023
Response from ch on Jan 5, 2024
Dear Kristina,Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.Sincerely,Chey-AnnGuest ServicesSleep Inn & Suites

2/10 Terrible

Kadix

signing up for it there was no problem being 19 years old booking the hotel but i wasn’t aloud to check in to the hotel because i had to be 21, please give full refund.
Stayed 1 night in Dec 2023

10/10 Excellent

marla-joi

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay enroute, great staff.
Stayed 1 night in Dec 2023
Response from ch on Jan 5, 2024
Dear Marla jo, Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.Sincerely,Chey-AnnGuest ServicesSleep Inn & Suites

10/10 Excellent

Camille

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from ch on Jan 18, 2024
Thank you for taking the time to fill out our online survey with such positive feedback! We take great pride in Sleep Inn & Suites and the services we provide for our valued guests. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites

6/10 Okay

Gisele

Liked: Staff & service, room comfort
Stayed 1 night in Dec 2023
Response from ch on Feb 7, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites.Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement.We hope for another opportunity to properly host you in the future.Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Great place for a 1 Night stay
Stayed 1 night in Dec 2023
Response from ch on Feb 7, 2024
Dear Roberto,Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Chey-AnnGuest ServicesSleep Inn & Suites

10/10 Excellent

Jeanne

Stayed 1 night in Dec 2023

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel in peacefully area.
Stayed 1 night in Dec 2023

10/10 Excellent

June

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located in an industrial complex. My visit was on the weekend so it was quiet, but it may be busier during the week. The staff was very pleasant at attentive to the breakfast bar for prompt restocking.
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Liked: Staff & service, property conditions & facilities, room comfort
Great value
Very comfortable, up to date rooms. Breakfast was decent. I thought this was a great value. The only thing I didn't like was the gross, non-slip mat in the bathtub.
Stayed 1 night in Dec 2023

10/10 Excellent

Jacquelyn

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Had a pet-friendly room on the 1st floor, near the outside door. Room was clean. I really like the tile-walk-in shower!!
Stayed 1 night in Dec 2023

10/10 Excellent

Mani

Stayed 1 night in Dec 2023
Response from ch on Jan 18, 2024
Thank you for taking the time to fill out our online survey with such positive feedback! We take great pride in Sleep Inn & Suites and the services we provide for our valued guests. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites

4/10 Poor

Tonia

Stayed 1 night in Dec 2023

2/10 Terrible

Emily

Disliked: Cleanliness, property conditions & facilities, room comfort
Checked out immediately
The hotel looked nice in pics online and was reasonably priced with a decent pet fee. However the room was filthy, it looked like there was blood on the blow dryer and the mattress and bedspread were stained. The floor was sticky. I could not stay and the hotel refuses to refund me. Went to a Hilton.
Stayed 1 night in Dec 2023
Response from ch on Dec 17, 2023
Dear Emily,Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the cleanliness on your recent visit. I have shared your feedback with our housekeepers to ensure these issues get addressed immediately. Feedback from our guests on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites

8/10 Good

Daniel

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Reginald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location.hard to find
Stayed 1 night in Dec 2023

10/10 Excellent

Leah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly and nice staff. Clean & quiet and right off the highway.
Stayed 1 night in Dec 2023

6/10 Okay

Moneta

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Beds were comfortable. Location was convenient to the things we wanted to do. Front desk staff overall unresponsive. Asked for toilet paper for the room in the AM still not delivered to the room in the PM and we were out!! Then, when we came back at night, the front end staff was hiding in the back and didn’t come out until another employee texted her. Unresponsive personnel gave a negative impression of the facility.
Stayed 2 nights in Dec 2023
Response from ch on Feb 7, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the service provided. I have shared your feedback with our staff to better handle these types of situations differently in the future. Again, I apologize for the negative experience and any inconvenience caused. Feedback from our guests on their experiences is what we use to further our constant improvement.We hope for another opportunity to properly host you in the future.Kind regards,Chey-AnnGuest ServicesSleep Inn & Suites

10/10 Excellent

DAVID

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023