Room, 2 Queen Beds

Reviews of Microtel Inn & Suites by Wyndham Dickson City/Scranton

2 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 739 out of 1282 reviews" "
Rating 8 - Good. 353 out of 1282 reviews" "
Rating 6 - Okay. 87 out of 1282 reviews" "
Rating 4 - Poor. 75 out of 1282 reviews" "
Rating 2 - Terrible. 28 out of 1282 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Judith

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing that i didnt care forcwas the breakfadt. The variety was not very good. No peanut butter pkgs, no oatmeal, etc.
Stayed 1 night in May 2024
Response from GM on May 28, 2024
Thank you for your feedback. We would surely take your comments to improve . We do have eggs, breads, jelly , various kind of yogurts and cereals , Belgium waffle, fruits , bakery items , juices , milk , tea coffee and hot chocolate. Rest assure we are working on making a better experience for our valued guests.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Parking hard to find the entrance
Stayed 1 night in May 2024
Response from GM on May 28, 2024
Thank you for your comment. We are taking this a feedback and working on the plan to have more of signs for the hotel.

6/10 Okay

TJ

Liked: Cleanliness, staff & service
Disliked: Amenities
New owners destroyed the breakfast!! Basically you get hard boiled eggs white bread and limited cereal ( 3 crap choices) VERY DISAPPOINTED!!
Stayed 2 nights in May 2024
Response from GM on May 27, 2024
Thank you for taking the time to share your feedback with us. I am truly sorry to hear that your breakfast experience did not meet your expectations. Your satisfaction is very important to us, and we strive to provide a pleasant dining experience for all our guests.Please accept our sincere apologies for any inconvenience you may have experienced. I would like to mention that we do have Belgium waffle , three to four kinds of yogurts , along with cereals , eggs , wheat n white bread , bakery items and fruits. Not to forget Juices and coffee tea hot chocolate . Rest assured, we take your comments seriously and will use them to improve our breakfast offerings and overall guest experience. If there's anything specific we can do to make it right during your stay, please let us know.Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

4/10 Poor

Michelle

Disliked: Property conditions & facilities
Stayed 2 nights in May 2024
Response from GM on May 27, 2024
We are sorry for the inconvenience. please accept our sincere apology

8/10 Good

Eilene

Liked: Cleanliness, staff & service
Staff is friendly and attentive. Rooms are sad and desperately in need of an update. Stains on many things. Couch is upholstered with a plastic like fabric. Just old and tired in the rooms from many years of use. The room was clean however.
Stayed 2 nights in May 2024
Response from GM on May 27, 2024
Thank you for your feedback . We appreciate your observation and comments . it truly helps us to improve on the rooms and the hotel in totality .

4/10 Poor

Monika

Disliked: Cleanliness, property conditions & facilities
Dirty. Smells bad. Noisy. Won’t ever be back.
Stayed 1 night in May 2024
Response from GM on May 19, 2024
Dear Valued Guest,Thank you for bringing these concerns to our attention. We deeply regret the inconvenience you experienced due to the odor and noise during your stay.Please accept our sincerest apologies for any discomfort caused. Your comfort and satisfaction are our top priorities, and we are committed to addressing and resolving these issues promptly. We have taken immediate steps to investigate the source of the odor and to ensure the room is thoroughly cleaned and sanitized. Additionally, we are looking into the noise complaint to prevent future occurrences and to maintain a peaceful environment for all our guests.Thank you for your understanding and patience. We value your feedback and are dedicated to improving our services. Please do not hesitate to reach out if there is anything more we can do to make your stay comfortable.

4/10 Poor

Thomas

Much too expensive considering the quality and condition of the room
Stayed 1 night in May 2024
Response from GM on May 19, 2024
Dear Valued Guest,Thank you for sharing your feedback regarding your recent stay with us. We genuinely regret to hear that you felt the value of your stay did not meet your expectations.At Microtel , we strive to provide our guests with exceptional service and quality accommodations. We understand that the cost of your stay should reflect the comfort and amenities offered, and we apologize if we fell short in this regard.Your feedback is incredibly valuable to us as it helps us identify areas for improvement. We are continuously working on enhancing our facilities and services to ensure a more enjoyable experience for our guests. We would appreciate any specific details you can provide about what aspects of the room did not meet your expectations, as this will assist us in making necessary improvements.Thank you once again for your constructive comments. We hope to welcome you back in the future and provide you with a stay that exceeds your expectations.

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They must make it clearer how to get into the parking lot. I tried 3 tines before giving up and calling the front desk.Very poorly designed. Put up some clear signs for the entrance in.
Stayed 1 night in May 2024
Response from GM on May 20, 2024
Please accept my sincere apologies. We are working on the signs to be bigger and more prominent to make it easy for guests driving in the parking lot.Your feedback is very important to us and rest assure we are working on it .Thank you

10/10 Excellent

Corinna

Travelled with family
Liked: Cleanliness, staff & service, amenities
Check in was a breeze. The room was a decent size, window seat was a nice touch for the kids. The room needed a paint refresh but was clean, quiet and comfortable. No complaints, we’d stay here again.
Stayed 1 night in May 2024
Response from GM on May 19, 2024
Dear Valued Guest,Thank you so much for your wonderful feedback! We are thrilled to hear that you had an enjoyable stay with us at Microtel.Providing our guests with exceptional service and a memorable experience is our top priority, and we are delighted to know that we succeeded during your visit. Your kind words serve as great encouragement for our team, and we will be sure to share your feedback with everyone.We look forward to welcoming you back to Microtel in the near future. Should you need any assistance with future reservations or have any special requests, please do not hesitate to contact us.Thank you once again for choosing to stay with us and for taking the time to share your positive experience.

6/10 Okay

Elizabeth

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Booked this hotel based on the good Expedia reviews. It fell far short of expectations. The furniture in our room was worn and dirty, the sinks clogged, and the walls were paper thin. Not a pleasant stay. On the up side, the staff were nice and helpful and the breakfast was decent.
Stayed 1 night in May 2024

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Difficult to find entrance to hotel. Staff very nice. Small and clean hotel. Beds very nice and comfortable. A nice place to stay.
Stayed 1 night in May 2024

10/10 Excellent

Edward

Travelled with family
Disliked: Property conditions & facilities
Toilet was broken! Not able to flush! Guy at desk said "sold out, can't switch room! So we left at 6 pm and went to another hotel! Remote on tv also didn't work!
Stayed 1 night in May 2024

4/10 Poor

Heather

Disliked: Staff & service
Stayed 1 night in May 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from GM on May 9, 2024
Thank you . We appreciate you choosing Microtel for your stay

8/10 Good

Lori

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Little outdated, but very clean and comfy
Stayed 1 night in May 2024
Response from GM on May 20, 2024
Thank you for your comment and feedback. We are working on getting some renovation done in this year to make it not only clean and comfy but upgraded and new .Appreciate your feedback again.

10/10 Excellent

Jennifer

Stayed 1 night in Apr 2024
Response from GM on May 28, 2024
Thank you !

8/10 Good

Marc, Toronto

Travelled with group
Room switched due to faulty A/C at arrival. - traffic noise - furnishing tired - no fruit or cooked eggs at breakfast
Stayed 1 night in Apr 2024

8/10 Good

Linda, BROADALBIN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean, staff was nice. Strange to get to, small sign pointing to entrance not near hotel. Not much selection for breakfast.
Stayed 1 night in Apr 2024

10/10 Excellent

Kate

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in Apr 2024

6/10 Okay

Sheila

Stayed 1 night in Apr 2024

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

John

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Brenda

Was nice and clean
Stayed 1 night in Apr 2024

8/10 Good

Claire Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Robert

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
When entering you drive past an abandoned building. It was unsettling.
Stayed 1 night in Apr 2024

8/10 Good

Elizabeth

Stayed 1 night in Apr 2024

8/10 Good

Nicole

Business traveller
Overall I slept well property is kept clean. The breakfast was nothing to brag about .
Stayed 1 night in Apr 2024

10/10 Excellent

Amena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff was exceptionally friendly.
Stayed 1 night in Apr 2024

10/10 Excellent

Kendra J

Travelled with family
Liked: Cleanliness, staff & service, amenities
Carpet needs to be cleaned in our room.
Stayed 1 night in Apr 2024

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is clean, the stuff is helpful and friendly
Stayed 3 nights in Mar 2024

10/10 Excellent

Jewels

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay youll be satisfied
Stayed 2 nights in Mar 2024

8/10 Good

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities
We’d come back. Breakfast was a bit skimpy. The directions to get into the property were confusing. No clear signs where to make that right turn.
Stayed 1 night in Apr 2024

6/10 Okay

Dale

Travelled with family
Liked: Staff & service
The futon in the room was old and worn out. The breakfast choices were sub par compared to other Microtel establishments we have stayed at in the past. Access to hotel was confusing and lacked visual signage. Overall there is room for improvement.
Stayed 1 night in Mar 2024

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love it here. Everything is always wonderful. Great deal for the price!
Stayed 3 nights in Mar 2024

10/10 Excellent

Edwina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is great. Area around it is busycrowes hard to get into
Stayed 1 night in Mar 2024

10/10 Excellent

Manish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel to stay.
Stayed 1 night in Mar 2024

10/10 Excellent

Edwina

Travelled with partner
Everything was good. Minor cosmetic deficiencies
Stayed 1 night in Mar 2024

10/10 Excellent

Jeremy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk stafe was friendly! Happy with the stay and rooms were fine.
Stayed 3 nights in Mar 2024

8/10 Good

Kate

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and quiet. The staff were very friendly and polite. We’d stay again
Stayed 1 night in Mar 2024

10/10 Excellent

Geoffrey, Carleton Place

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great, room clean & beds very comfortable. Breakfast however, was VERY poor offering only ‘continental’ style, all cold & few options. Sadly, for Microtel, this hasn’t changed in years whereas their competition has, with most others having a hot (eggs, sausage, a on, etc), nutritious breakfast being more the ‘norm’ these days!
Stayed 1 night in Mar 2024

6/10 Okay

Angelo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is clean. Staff is very friendly and helpful. Furniture in the room needs to be replaced. Sofa bed was very dirty and old. Mattress was ok. Very practical to have microwave and fridge with freezer. Room was nice size and you could open window for fresh air. Breakfast is very very limited but ok. Hotel entrance is a little tricky to find. Location is great right off the highway. I would recommend when traveling. .
Stayed 1 night in Mar 2024

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here several times. Great hotel especially for the price point.
Stayed 2 nights in Mar 2024

10/10 Excellent

Viviana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 1 night in Mar 2024

10/10 Excellent

Annemarie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was as described and right off the highway.
Stayed 1 night in Mar 2024

6/10 Okay

Brian

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Check in lady was very helpful getting us a great room and then came up to the room to sort a few things out for us.
Stayed 1 night in Mar 2024

8/10 Good

adele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is conveniently located, well run, clean and a great deal for the price. The only dislike is the breakfast. It needs to offer better coffee, fruit and a better fare all around.
Stayed 1 night in Mar 2024

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Penny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and affordable
Stayed 3 nights in Mar 2024

10/10 Excellent

Cathlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like the traffic noises
Stayed 1 night in Mar 2024