BBQ/picnic area
Check availability

Reviews of Holiday Inn Express Sault Ste Marie, an IHG Hotel

2.5 out of 5
Holiday Inn Express Sault Ste Marie, an IHG Hotel
320 Bay St, Sault Ste. Marie, ON

Reviews

8.6

Excellent

Rating 10 - Excellent. 531 out of 1001 reviews" "
Rating 8 - Good. 323 out of 1001 reviews" "
Rating 6 - Okay. 77 out of 1001 reviews" "
Rating 4 - Poor. 32 out of 1001 reviews" "
Rating 2 - Terrible. 38 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

George

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

6/10 Okay

Janine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Devika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property. Nice location. Really good breakfast options.
Stayed 1 night in May 2024

10/10 Excellent

Zheng

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Keri

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and tidy with friendly staff
Stayed 1 night in Apr 2024

8/10 Good

Keri

Stayed 1 night in Apr 2024

8/10 Good

OLUKAYODE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast
Stayed 1 night in Apr 2024

8/10 Good

Danny

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
It wa loud in the evening tomany people coming and goig all through the evening and earl morning
Stayed 1 night in Apr 2024

6/10 Okay

Shelley

Business traveller
Liked: Cleanliness, staff & service
The front desk staff werr amazing. I booked because it had a pool and hot tub but after i checked in insaw a sign that the pool was closed. Frustrating. There was a fight outside my room wit
Stayed 1 night in Apr 2024

10/10 Excellent

Cecilia

Stayed 2 nights in Mar 2024

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds with great pillows!!
Stayed 1 night in Mar 2024

4/10 Poor

Dusti Rose

Stayed 1 night in Mar 2024

10/10 Excellent

KWOK FAN SIMON

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a big mall in opposite. Cleanliness like a brand new. There is free ev charging for tesla
Stayed 1 night in Mar 2024

8/10 Good

Melody

Stayed 1 night in Mar 2024

10/10 Excellent

Jennifer

Stayed 1 night in Mar 2024

10/10 Excellent

CAROL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Anastasia, Fort McMurray

Liked: Staff & service, amenities, property conditions & facilities
The electricity went off at the hotel. I was on the second floor and the noise was extremely horrible with kids running up and down. Carpet on floor was grubby and felt gross.
Stayed 1 night in Mar 2024

10/10 Excellent

Marinda

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly service. Breakfast was excellent.
Stayed 1 night in Mar 2024

8/10 Good

Jim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Too bad the hot tub wasn't working
Stayed 1 night in Mar 2024

8/10 Good

Fausto

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The hotel was great. I wish the hot Tub could be open later. The only thing but I assume is the area not the hotel itself. Is that all restaurants close really early.
Stayed 1 night in Mar 2024

10/10 Excellent

Josee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. Very clean.
Stayed 3 nights in Mar 2024

10/10 Excellent

Jesse, L'Orignal

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in Mar 2024

10/10 Excellent

Brooke

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love everything ! About this hotel the room the breakfast! And the staff and hopitality they offer.
Stayed 1 night in Mar 2024

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone on staff was helpful and kind. The breakfast was amazing! So many options, including salad!
Stayed 1 night in Mar 2024

8/10 Good

Claire

Stayed 1 night in Feb 2024

8/10 Good

Kristie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Doing some painting and renos we were a bit confused about where the room was but found the signs quickly.
Stayed 1 night in Mar 2024

10/10 Excellent

Monica Valerie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique
Stayed 1 night in Feb 2024

8/10 Good

MARNIE-JO

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

4/10 Poor

JOSEE

Travelled with family
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Property was under construction. Very noisy, very early in the morning. Staff was not accommodating to our group AT ALL
Stayed 2 nights in Feb 2024

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
It was pleasant and clean and the staff was amazingly helpful!
Stayed 1 night in Feb 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is right across the mall as well as the GFL arena. Staff were excellent and extremely helpful.
Stayed 1 night in Feb 2024

10/10 Excellent

Dana

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay!
Stayed 1 night in Feb 2024

10/10 Excellent

Jerri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Beds are comfortable. Very clean.

10/10 Excellent

Lukas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
111
Stayed 1 night in Feb 2024

10/10 Excellent

Alicia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. Staff was very friendly and helpful.
Stayed 1 night in Feb 2024

8/10 Good

Mariah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice comfortable stay
The fan in room 200 bathroom does not work, Hot tub very nice and appreciated.so many hotels do not maintain pool and hot tub. We were disappointed to pay for parking. If a security guard is necessary this should be a hotel expense,
Stayed 2 nights in Feb 2024

2/10 Terrible

Tammy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Shari

Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Dave

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Hailey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff great facilities.
Stayed 1 night in Jan 2024

8/10 Good

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Tarique ali

Liked: Cleanliness, staff & service, property conditions & facilities
Chris at the front desk was amazing. He was super helpful with everything and also arranged us a late check out. The property was clean and the bed were super comfy. Thanks for your hospitality. Would surely stay there again.
Stayed 1 night in Jan 2024

6/10 Okay

Jamie

Travelled with family and small children
Liked: Cleanliness, staff & service
Was on floor 3, and athletic teams were in the hallway for hours very late being loud
Stayed 1 night in Jan 2024

10/10 Excellent

Arpon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing customer service.
Stayed 1 night in Jan 2024