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There was only 2 lights in the room - bed sconces and a desk lamp not enough to see at night when trying to unpack. Had to use my phone light on my suitcase to see. There are laundry facilities on 2nd floor - but when asked to get quarters at the front desk - the machines dont take cards - was told they don’t have any quarters and I was told to go to the Hampton inn next door to get quarters!! My husband walked over and Hampton Inn gladly allowed us to purchase the quarters…What - next time I’ll stay at the Hampton when I’m Sarnia.
Thank you so much for your recent stay at Holiday Inn Express and for rating your experience with us as 5 out of 5!We are delighted to hear that you had such a wonderful time during your stay. Providing exceptional service and ensuring our guests' satisfaction is our utmost priority, and we are thrilled to know that we succeeded in meeting your expectations.Your positive feedback serves as encouragement for our team to continue delivering outstanding hospitality to all our guests. Should you have any further comments or suggestions on how we can enhance your future stays, please don't hesitate to share them with us.Once again, thank you for choosing Holiday Inn Express. We can't wait to welcome you back for another fantastic experience!
10/10 Excellent
Wuan
Mar 31, 2024
Wuan
Stayed 1 night in Mar 2024
Response from Tanveer on Apr 7, 2024
Thank you so much for your recent stay at Holiday Inn Express and for rating your experience with us as 5 out of 5!We are delighted to hear that you had such a wonderful time during your stay. Providing exceptional service and ensuring our guests' satisfaction is our utmost priority, and we are thrilled to know that we succeeded in meeting your expectations.Your positive feedback serves as encouragement for our team to continue delivering outstanding hospitality to all our guests. Should you have any further comments or suggestions on how we can enhance your future stays, please don't hesitate to share them with us.Once again, thank you for choosing Holiday Inn Express. We can't wait to welcome you back for another fantastic experience!
Thank you so much for your recent stay at Holiday Inn Express and for rating your experience with us as 5 out of 5!We are delighted to hear that you had such a wonderful time during your stay. Providing exceptional service and ensuring our guests' satisfaction is our utmost priority, and we are thrilled to know that we succeeded in meeting your expectations.Your positive feedback serves as encouragement for our team to continue delivering outstanding hospitality to all our guests. Should you have any further comments or suggestions on how we can enhance your future stays, please don't hesitate to share them with us.Once again, thank you for choosing Holiday Inn Express. We can't wait to welcome you back for another fantastic experience!
10/10 Excellent
Lianne-Emma
Mar 22, 2024
Liked: Cleanliness, staff & service
Great! Exactly what we needed!
Lianne-Emma
Stayed 2 nights in Mar 2024
Response from Tanveer on Mar 24, 2024
Thank you for your kind words! We're thrilled to know that we were able to meet your needs during your stay. If you ever find yourself needing anything else or if there's anything we can do to make your future stays even better, please don't hesitate to reach out. We appreciate your feedback and look forward to welcoming you back again soon!
Easy checkin, clean rooms, great breakfast options and great service.
Randolph
Stayed 3 nights in Mar 2024
Response from Tanveer on Mar 24, 2024
Thank you for sharing your positive experience with us! We're delighted to hear that you found our check-in process easy, our rooms clean, and enjoyed our breakfast options. Providing excellent service is our priority, and we're glad we could meet your expectations. Should you need anything else or have any further feedback, feel free to reach out. We look forward to welcoming you back on your next visit!
Thank you for your positive feedback! We're delighted to hear that you had a great stay with us and enjoyed our breakfast offerings. Providing a comfortable and enjoyable experience for our guests is our top priority, and we're thrilled that we could meet your expectations. If there's anything else we can do to make your future visits even better, please let us know. We look forward to welcoming you back to Holiday Inn Express Point Edward Sarnia in the future!
Thank you for your perfect rating! We're thrilled to hear that you had a fantastic experience during your stay. If there's anything else we can do to make your future visits just as enjoyable, please let us know. We appreciate your support and look forward to hosting you again at Holiday Inn Express Point Edward Sarnia!
Clean and looks new but the helicopters can make it noisy.
Constantine
Stayed 1 night in Mar 2024
Response from Tanveer on Mar 24, 2024
Thank you for sharing your experience with us. We're pleased to hear that you found our hotel clean and well-maintained. However, we apologize for any inconvenience caused by noise from nearby helicopters. Your feedback is valuable, and we will explore ways to mitigate this issue to ensure a more peaceful stay for our guests in the future. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to let us know. We appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay.
Thank you for choosing to stay at Holiday Inn Express Point Edward Sarnia and for sharing your positive feedback with us.We're thrilled to hear that you had a great stay with us and that you found your room clean and conveniently located near restaurants. Providing a comfortable and convenient experience for our guests is our top priority, and we're delighted that we met your expectations.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything specific you loved about your experience or if there's anything else we can assist you with, please feel free to reach out.
Hotel was clean and room’s comfortable. Staff was friendly too
Connie
Stayed 1 night in Feb 2024
Response from Tanveer on Mar 3, 2024
Thank you for choosing to stay at Holiday Inn Express Point Edward Sarnia and for sharing your feedback with us.We're thrilled to hear that you had a pleasant stay with us and that you found our hotel clean, the room comfortable, and our staff friendly. Providing a welcoming and comfortable experience for our guests is our top priority, and we're delighted that we met your expectations.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything specific you loved about your experience or if there's anything else we can assist you with, please feel free to reach out.
10/10 Excellent
Sharon
Feb 18, 2024
Sharon
Stayed 2 nights in Feb 2024
Response from Tanveer on Mar 24, 2024
Thank you for your perfect rating! We're thrilled to hear that you had a fantastic experience during your stay. If there's anything else we can do to make your future visits just as enjoyable, please let us know. We appreciate your support and look forward to hosting you again at Holiday Inn Express Point Edward Sarnia!
Thank you for choosing to stay at Holiday Inn Express Point Edward Sarnia and for sharing your feedback with us.We're delighted to hear that you had a wonderful experience during your stay and that our friendly staff, cleanliness, and breakfast met your expectations. Providing exceptional service and amenities for our guests is our top priority, and we're thrilled that we succeeded in making your stay memorable.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything specific you loved about your experience or if there's anything else we can assist you with, please feel free to reach out.
Thank you for choosing to stay at Holiday Inn Express Point Edward Sarnia and for awarding us with a perfect 5 out of 5 rating!We're thrilled to hear that you had such an exceptional experience during your stay with us. Providing top-notch service and accommodations is our top priority, and we're delighted that we met and exceeded your expectations.Your perfect rating means a lot to us, and it serves as a great motivation for our team to continue delivering outstanding experiences to all our guests.We look forward to welcoming you back for another memorable stay in the future. If there's anything specific you loved about your experience or if there's anything else we can assist you with, please feel free to reach out.
10/10 Excellent
Micaela
Travelled with family, Travelled with family and small children
The room was great, pool was excellent, breakfast was lovely and had lots of options. Very kid friendly and nice interactions with staff. Would definitely stay there again.
Micaela
Stayed 2 nights in Feb 2024
Response from Tanveer on Mar 3, 2024
Thank you for choosing to stay at Holiday Inn Express Point Edward Sarnia and for taking the time to share your experience with us.We're thrilled to hear that you had a fantastic stay and that our room, pool, breakfast options, and overall experience met your expectations. Providing a comfortable and enjoyable stay for our guests, especially families, is what we strive for, and we're delighted that we succeeded in making your visit memorable.Your kind words about our staff are greatly appreciated, and we're glad to hear that you had pleasant interactions with them. We will be sure to pass along your compliments to our team.We look forward to the opportunity to welcome you back for another wonderful stay in the future. If there's anything else you'd like to share or if there's anything specific you loved about your experience, please feel free to reach out.
Thank you for choosing to stay at Holiday Inn Express Point Edward Sarnia and for awarding us with a perfect 5 out of 5 rating!We're thrilled to hear that you had such an exceptional experience during your stay with us. Providing top-notch service and accommodations is our top priority, and we're delighted that we met and exceeded your expectations.Your perfect rating means a lot to us, and it serves as a great motivation for our team to continue delivering outstanding experiences to all our guests.We look forward to welcoming you back for another memorable stay in the future. If there's anything specific you loved about your experience or if there's anything else we can assist you with, please feel free to reach out.
Thank you for choosing to stay at Holiday Inn Express Point Edward Sarnia and for taking the time to share your feedback with us. We greatly appreciate your kind words!We're thrilled to hear that you enjoyed your experience at our property and found our staff to be friendly and helpful. Providing excellent service and creating memorable experiences for our guests are our top priorities, and we're delighted that we succeeded in doing so for you.We look forward to the pleasure of welcoming you back for another fantastic stay. If there's anything else you'd like to share or if there's anything specific you loved about your experience, please feel free to reach out.
Thank you for choosing to stay at Holiday Inn Express Point Edward Sarnia and for taking the time to share your feedback with us. We greatly appreciate your kind words!We're delighted to hear that you found our hotel's location convenient and that our staff was able to assist you during your stay. Providing excellent service and ensuring our guests have a pleasant experience are our top priorities, and we're thrilled that we met your expectations.We look forward to the pleasure of welcoming you back for another enjoyable stay. If there's anything else you'd like to share or if there's anything specific you loved about your experience, please feel free to reach out.
Thank you immensely for your perfect rating! We're elated to learn that you had such an exceptional experience with us. Your satisfaction is our utmost priority, and we're committed to maintaining the same level of excellence during your future visits.Should you have any further comments or if there's anything specific you loved about your stay that you'd like to share, please don't hesitate to reach out. We eagerly anticipate the opportunity to welcome you back for another flawless stay!
10/10 Excellent
Kuruvilla
Jan 28, 2024
Kuruvilla
Stayed 1 night in Jan 2024
Response from Tanveer on Mar 24, 2024
Thank you for your perfect rating! We're thrilled to hear that you had a fantastic experience during your stay. If there's anything else we can do to make your future visits just as enjoyable, please let us know. We appreciate your support and look forward to hosting you again at Holiday Inn Express Point Edward Sarnia!
Your acknowledgment of our consistent service means a lot to us. We take pride in delivering a consistently pleasant experience to all our guests. Should you ever have any specific requests or preferences, please don't hesitate to reach out to us. We're here to ensure your stay remains consistently enjoyable. Looking forward to welcoming you back soon!
A Holiday Inn Express is usually fine but unremarkable, but this one was outstanding. Great staff, nice room, great mattress.
James
Stayed 1 night in Jan 2024
Response from Tanveer on Feb 16, 2024
Thank you for your wonderful feedback! We're thrilled to hear that your experience at our Holiday Inn Express Point Edward Sarnia exceeded your expectations. Providing outstanding service and accommodations is always our goal, and we're delighted that you found our staff great, the room nice, and the mattress comfortable.Your kind words are truly appreciated and serve as motivation for our team to continue delivering exceptional experiences to all our guests. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.We look forward to welcoming you back for another outstanding stay!
Thank you immensely for your perfect rating! We're elated to learn that you had such an exceptional experience with us. Your satisfaction is our utmost priority, and we're committed to maintaining the same level of excellence during your future visits.Should you have any further comments or if there's anything specific you loved about your stay that you'd like to share, please don't hesitate to reach out. We eagerly anticipate the opportunity to welcome you back for another flawless stay!
8/10 Good
J Scott
Jan 2, 2024
Liked: Staff & service, room comfort
Two reasons for the lower rating, 1. Pool side was quite dirty (hairs etc) and always had to ask for towels. 2. Something Sharp at the seam between the carpet and tile in the hallway. We had to put a towel over it so no one would step on it again after two separate people did. Room 203
J Scott
Stayed 2 nights in Dec 2023
Response from Tanveer on Jan 6, 2024
I am genuinely sorry to hear about the cleanliness concerns around the pool area and the inconvenience with the shortage of towels. This is certainly not reflective of our usual standards, and I want to assure you that we are addressing this matter with our housekeeping and poolside teams to prevent such occurrences in the future.Additionally, I am deeply sorry to hear about the sharp object in the hallway seam. Your safety is of utmost importance to us, and we will be conducting a thorough inspection to identify and rectify any potential hazards.Room 203 will be given special attention to ensure all issues are addressed and corrected immediately. I understand the importance of a comfortable and safe environment during your stay, and we fell short of delivering that to you.Thank you for your patience and understanding. We genuinely value your feedback, and we will be taking all necessary steps to prevent a recurrence of these issues in the future. If there's anything more you would like to share or if you have further concerns, please feel free to contact me directly.We hope you will consider giving us another opportunity to provide you with the exceptional stay you deserve.
Thank you immensely for your perfect rating! We're elated to learn that you had such an exceptional experience with us. Your satisfaction is our utmost priority, and we're committed to maintaining the same level of excellence during your future visits.Should you have any further comments or if there's anything specific you loved about your stay that you'd like to share, please don't hesitate to reach out. We eagerly anticipate the opportunity to welcome you back for another flawless stay!
10/10 Excellent
Craig
Dec 31, 2023
Craig
Stayed 1 night in Dec 2023
Response from Tanveer on Feb 16, 2024
Thank you immensely for your perfect rating! We're elated to learn that you had such an exceptional experience with us. Your satisfaction is our utmost priority, and we're committed to maintaining the same level of excellence during your future visits.Should you have any further comments or if there's anything specific you loved about your stay that you'd like to share, please don't hesitate to reach out. We eagerly anticipate the opportunity to welcome you back for another flawless stay!
8/10 Good
Lynda
Dec 27, 2023
Lynda
Stayed 1 night in Dec 2023
Response from Tanveer on Feb 16, 2024
Thank you for your feedback. We appreciate your rating and would love to know if there was anything specific that we could have done to make your stay even better. Your input is invaluable to us as we continuously strive to improve our services. If you have any further comments or suggestions, please feel free to share them with us. We hope to have the opportunity to welcome you back for an even more enjoyable experience in the future.
It was a great hotel and so clean. Beds were so comfortable. Breakfast was great lots of choices.
Monique
Stayed 6 nights in Dec 2023
Response from Tanveer on Dec 30, 2023
Thank you for taking the time to rate your experience with us! We're thrilled to see that you had a 10 out of 10 stay. Your positive feedback is truly appreciated.We hope to have the pleasure of welcoming you back for another excellent stay in the future.
Thank you for taking the time to provide feedback on your recent stay with us. We appreciate your rating and would like to know more about your experience. Your insights help us understand how we can better serve our guests.If there are specific areas or aspects that contributed to your rating, please feel free to share them with us. We value your input and are committed to continuously improving our services.We hope to have the opportunity to welcome you back in the future and provide an even better experience.
4/10 Poor
Ashley
Dec 26, 2023
Ashley
Stayed 1 night in Dec 2023
Response from Tanveer on Feb 16, 2024
Thank you for your feedback. We're sorry to hear that your experience fell short of your expectations. We strive to provide all our guests with a top-notch stay, and we regret that we missed the mark during your visit. Your comments are invaluable to us as we continually work to improve our services.If you have any specific concerns or areas where we could have done better, please feel free to share them with us. Your feedback helps us identify areas for improvement and ensures that we provide a better experience for all our guests in the future.We hope to have the opportunity to welcome you back and restore your confidence in our hotel.
Thank you for taking the time to rate your experience with us! We're thrilled to see that you had a 5 out of 5 stay. Your positive feedback is truly appreciated.We hope to have the pleasure of welcoming you back for another excellent stay in the future.
Hotel just had a renovation
Staff was friendly and accommodating
Breakfast was good with plenty of options
Affordable
Julie
Stayed 1 night in Dec 2023
Response from Tanveer on Dec 30, 2023
Thank you for taking the time to rate your experience with us! We're thrilled to see that you had a 5 out of 5 stay. Your positive feedback is truly appreciated.We hope to have the pleasure of welcoming you back for another excellent stay in the future.
10/10 Excellent
Bonnie
Dec 17, 2023
Bonnie
Stayed 1 night in Dec 2023
Response from Tanveer on Dec 30, 2023
Thank you for taking the time to rate your experience with us! We're thrilled to see that you had a 10 out of 10 stay. Your positive feedback is truly appreciated.We hope to have the pleasure of welcoming you back for another excellent stay in the future.
10/10 Excellent
daniel
Dec 17, 2023
daniel
Stayed 1 night in Dec 2023
Response from Tanveer on Dec 30, 2023
Thank you for taking the time to rate your experience with us! We're thrilled to see that you had a 10 out of 10 stay. Your positive feedback is truly appreciated.We hope to have the pleasure of welcoming you back for another excellent stay in the future.
Thank you for taking the time to rate your experience with us! We're thrilled to see that you had a 5 out of 5 stay. Your positive feedback is truly appreciated.We hope to have the pleasure of welcoming you back for another excellent stay in the future.
Property was clean, and new! Room was wonderful, spacious, and comfortable.
Complimentary breakfast was amazing, best we have had on the road!
Close to restaurants and entertainment!
David
Stayed 1 night in Dec 2023
Response from Tanveer on Dec 15, 2023
Thank you for taking the time to share your positive feedback! We're delighted to hear that you found our hotel very clean, our staff friendly, and enjoyed the great food.We appreciate your suggestion regarding the milk, and we'll certainly take it into consideration to enhance our guests' experience.Looking forward to welcoming you back for another enjoyable stay!
10/10 Excellent
Pranab
Dec 10, 2023
Pranab
Stayed 1 night in Dec 2023
Response from Tanveer on Dec 15, 2023
Thank you for taking the time to rate your experience with us! We're thrilled to see that you had a 5 out of 5 stay. Your positive feedback is truly appreciated.We hope to have the pleasure of welcoming you back for another excellent stay in the future.
Thank you for your feedback. We appreciate your rating and would love to know if there was anything specific that we could have done to make your stay even better. Your input is invaluable to us as we continuously strive to improve our services.If you have any further comments or suggestions, please feel free to share them with us. We hope to have the opportunity to welcome you back for an even more enjoyable experience in the future.
Thank you for taking the time to rate your experience with us! We're thrilled to see that you had a 5 out of 5 stay. Your positive feedback is truly appreciated.We hope to have the pleasure of welcoming you back for another excellent stay in the future.
The staff was friendly and helpful very clean throughout the hotel pool and weight rooms also
Donna
Stayed 2 nights in Nov 2023
Response from Tanveer on Dec 15, 2023
Thank you for taking the time to rate your experience with us! We're thrilled to see that you had a 5 out of 5 stay. Your positive feedback is truly appreciated.We hope to have the pleasure of welcoming you back for another excellent stay in the future.