All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
For the price we were very impressed,the place was clean we had a little patio outside the back door, nice quite place we would return. The only negative thing to say is that breakfast was not part of the deal and I was fairly certain it was advertised as having breakfast, the concierge told us it was only provide on weekdays
Howard
Stayed 1 night in May 2024
Response from Julie on May 27, 2024
Thank you
6/10 Okay
Delbert
May 26, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
When this property was built or renovated, they tried to get by cheap. There is not enough lighting in the bathroom You have to move furniture to plug in your phone beside the bed The bathroom vanity is very low and the sink extremely tiny
Delbert
Stayed 1 night in May 2024
Response from Julie on May 27, 2024
There is an outlet on the clock to charge your phone so you don't need to move furnitureThank you
The room was spacious, well-equipped, clean and comfortable. The toilet was low and toilet paper hard to reach. Couldn't believe the bar closed at 9pm on a Friday night.
All I heard was that car break ins are regular. Not happy. We drove 12 hours from VA USA. Not happy to have to take all contents into our room including 2 bikes. Major inconvenience
John
Stayed 1 night in Apr 2024
Response from Julie on Apr 8, 2024
Sorry about that but you would of been angry with us if you weren't told
2/10 Terrible
Mandeep
Mar 29, 2024
Mandeep
Stayed 1 night in Mar 2024
Response from Nicole on Apr 26, 2024
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
The keurig machine doesn’t work very well. Coffee taste super light.
And shower curtain is too short. As when you take shower the water comes out from corner.
It is a very nice place. Too bad you have to pay for breakfast on weekends discount on that?
And if there would be a microwave in the VIP Suite, that would be great. As of holidays all was closed and we had no way to warm our food. Which was a bit disappointing.
Overall it’s a great place to stay and I / we would love to return.
Jessica
Stayed 2 nights in Dec 2023
Response from Julie on Jan 31, 2024
Thank you for your input. We do have microwaves available upon request
6/10 Okay
Douglas
Travelled with family
Dec 28, 2023
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Adequate stay
Hotel is a bit old and tired. Everything was ok but far from great.
Douglas
Stayed 1 night in Dec 2023
Response from Julie on Dec 29, 2023
Thank you
8/10 Good
Sandra
Dec 17, 2023
Sandra
Stayed 2 nights in Dec 2023
Response from Julie on Jan 8, 2024
Thank you
10/10 Excellent
Neeraj
Dec 12, 2023
Neeraj
Stayed 1 night in Dec 2023
Response from Julie on Dec 29, 2023
Thank you
6/10 Okay
Larry
Dec 3, 2023
Larry
Stayed 1 night in Dec 2023
Response from Julie on Dec 5, 2023
Thank you
10/10 Excellent
Julie, Saskatoon
Travelled with family
Dec 3, 2023
Liked: Cleanliness, staff & service
Great staff, but the thermostat in our room had some problems. Staff offered room change - very accomodating!
Julie
Stayed 1 night in Dec 2023
Response from Julie on Dec 5, 2023
Thank you
4/10 Poor
Siobhan
Dec 1, 2023
Disliked: Cleanliness, staff & service
Siobhan
Stayed 1 night in Nov 2023
Response from Julie on Dec 5, 2023
Sorry we did not meet your expectations
8/10 Good
Christian
Nov 30, 2023
Liked: Cleanliness, staff & service
Christian
Stayed 1 night in Nov 2023
Response from Julie on Dec 29, 2023
Thank you
4/10 Poor
Diane
Travelled with partner
Nov 16, 2023
Disliked: Amenities
The queen bed was not a queen, double bed only. The noise of the heater so loud all night, difficult to get any sleep. The room clean.
Diane
Stayed 1 night in Nov 2023
Response from Julie on Nov 20, 2023
Sorry for the noisey heater.We only have queen or king mattresses in the hotel
This property had been super updated and renovated. Am very restful to had stayed at this property. Very blessed. Well maintained and well kept clean.
Only one thing I would recommend, service is wearing one time gloves. Which is excellent but they should also change it frequently, especially if they are serving more then one guest at the time. Thank you. Other then that I be returning here frequently.
Jessica
Stayed 1 night in Nov 2023
Response from Julie on Nov 20, 2023
Thank you
10/10 Excellent
Robert
Oct 20, 2023
Robert
Stayed 1 night in Oct 2023
Response from Julie on Nov 20, 2023
Thank you
4/10 Poor
Yvonne
Oct 15, 2023
Liked: Cleanliness
Yvonne
Stayed 1 night in Oct 2023
Response from Julie on Oct 17, 2023
Thank you for your feedback
8/10 Good
Victoria
Travelled with family
Sep 29, 2023
Liked: Cleanliness, staff & service
The check in went well. The room is a good size and clean. It does need new decor - it’s very brown.
Victoria
Stayed 1 night in Sep 2023
Response from Harry on Oct 1, 2023
Dear Guest,Thank You for your feedback. We look forward to welcoming you back soon.
A nice place to stay while near Sarnina. A nice included breakfast.
Karen
Stayed 1 night in Sep 2023
Response from Harry on Oct 1, 2023
Dear Guest, Thank You for the feedback. We look forward to welcoming you back soon.
8/10 Good
Lee
Travelled with family, Travelled with pets
Sep 21, 2023
Room was lacking microwave. TV didn’t work. We had a small dog for which we were charged $10 extra each night. When I checked out a day early due to illness, lady at desk said Maintenance staff found pee on the rug in front of TV and I needed to pay another $10 for cleaning. My dog does NOT pee on rugs. We were out of room from 10-11:00 pm daily with my dog. She was let out immediately in the morning and again when we came back. The room being small and TV in middle, I never stepped in any wet spots there. I was humiliated to think I would let my dog pee and leave a puddle in the room. I will not return to this hotel for that reason.
Lee
Stayed 4 nights in Sep 2023
Response from Julie on Sep 27, 2023
Thank you for your input. Our maintenance kneeled in urine when he knelt to fix the television. There is a cost to clean the carpets when this happens. That is why pet waivers are signed at check in you are responsible for what the pet does in the room.
6/10 Okay
jihyun lee
Sep 17, 2023
Liked: Cleanliness, room comfort
jihyun lee
Stayed 1 night in Sep 2023
Response from Julie on Sep 27, 2023
Thank you
6/10 Okay
Chris
Sep 11, 2023
Liked: Cleanliness, staff & service
They have a nice breakfast. The pillows were great! The building is looking a bit outdated but the price was good. Very convenient to get to the border and restaurants
Chris
Stayed 1 night in Sep 2023
Response from Julie on Sep 14, 2023
Thank you
8/10 Good
Bradley
Sep 10, 2023
Bradley
Stayed 1 night in Sep 2023
Response from Julie on Oct 17, 2023
thank you for your feedback
2/10 Terrible
Annette
Aug 27, 2023
Liked: Cleanliness
Disliked: Staff & service
This hotel advertises as free breakfast. Then you get to the front desk and are told "not weekends". Im sorry thats the most ridiculous thing I've ever heard. Same price, maybe even more - and all of a sudden no breakfast included? Should get breakfast or the cost equivalent in refund.
Annette
Stayed 1 night in Aug 2023
Response from Julie on Aug 31, 2023
Best Western requires each hotel to provide breakfast. It can be complimentary or pay for.
The air conditioner in the bedroom was unbearably noisey turning on off during the night. It was either try to sleep through the noise, which I couldn't, or turn it off completely and not sleep because it was so hot. Not good.
The hotel was clean. There was a spill and staff was there almost instantly to clean it up. The parking lot is shared with another hotel which makes it tricky. There's no breakfast at this hotel, so just be aware when you book.