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Reviews of Spa & Hotel Terme

4 out of 5
Spa & Hotel Terme
Hrasnicka cesta broj 14, Sarajevo, Bosnia and Herzegowina

Reviews

6.4
Rating 10 - Excellent. 12 out of 65 reviews" "
Rating 8 - Good. 17 out of 65 reviews" "
Rating 6 - Okay. 17 out of 65 reviews" "
Rating 4 - Poor. 8 out of 65 reviews" "
Rating 2 - Terrible. 11 out of 65 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Yaser

Business traveller
Disliked: Cleanliness, staff & service
Stayed 4 nights in Sep 2023

8/10 Good

omar

Travelled with family
Liked: Staff & service, room comfort
It was good but only the food menu for meals it was so local and not that tasty
Stayed 2 nights in Aug 2023

2/10 Terrible

HUSSAIN

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very bad l was planing for more Knight put I couldn't stay . The Hotel and the physiotherapy Very bad the staff Very rude and careless
Stayed 3 nights in Aug 2023

6/10 Okay

Dzenan

Liked: Cleanliness, staff & service
The bathrooms need to be updated as the tubs are too deep and the smaller rooms shower bed is too flimsy Also, the faucet was spraying all over the place instead in the sink TV was way too small for the room Overall, I was not too happy as my room was downgraded to accommodate my dad’s limited ability to move and use the bathroom in the bigger room (hence deep tub) and was given a smaller room with no money back I will not stay here again
Stayed 4 nights in Jul 2023

4/10 Poor

Svjetlana

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Love the staff! Everyone was professional, welcoming and helpful. Hotel is old, tired, smells and feels like hospital.
Stayed 1 night in May 2023

6/10 Okay

Snjezana

Stayed 1 night in Jun 2022

10/10 Excellent

Nedzad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

6/10 Okay

Matthias

Business traveller
Stayed 6 nights in Oct 2021

8/10 Good

Celeste

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed a great therapeutic massage at the spa
Stayed 2 nights in Sep 2021

2/10 Terrible

Onur

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Horrible
It was a horrible experience for us. Temperature was 6 degree celcius outside we asked them to activate heating of the air conditioner they said that it is a normal weather for them and they can only activate during winter. We lived under our blankets for 3 days. They are asking extra fee if you want thermal treatment as well. It is not included in the normal hotel booking. Overall, the first 3 days of our bosnia trip was horrible. Thank you Terme for making this happened.
Stayed 3 nights in Aug 2021

8/10 Good

SNJEZANA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to beautiful parks, restorans, shopes, and captol city of Bosnia Sarajevo as well close to airport, on site SPA, hairstailst, physiotherapy, access to sweeming pool, gym!
Stayed 7 nights in Aug 2021

10/10 Excellent

Merima

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything.Friendly professional stuff.Clean rooms and good food
Stayed 10 nights in Aug 2021

8/10 Good

Amina

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2021

8/10 Good

Zeljka

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
February visit for 1 night
Like many other during the winter season, the hotel was under repair works. I was hoping there would be a shop nearby that sells swimwear so I could visit the pool and spa area, but nothing of sort there. Perhaps best to stay there a few days & bring your own swim/gym wear. On the positive side, it’s close to the airport and shuttle bus was provided, beds are comfortable and it was relatively quiet.
Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The cleanliness wasn't great and fire escapes were blocked with old mattresses and furniture and dirty pots
Stayed 4 nights in Aug 2019

10/10 Excellent

CynthiaT, Salt lake city

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff and spectacular breakfast and very clean room.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall nice place to stay. If you're seeking a spa treatment with health benefits this is the place. The spa is based on sulphur springs, so you will have to tolerate occasional smell of sulphur. The smoking culture is still strong and there is an area inside the building on the first floor where people sit and smoke, so you will have to deal that as well. Internet connection nis good but coverage is choppy. If Your room happens to be in the area without Wi-Fi coverage, then you have to rely on local mobile network provider. Staff is curtious and kind.
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for relaxing. 45 minutes by tram to Old town Serajevo. Very helpful front desk staff.
Stayed 7 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

8/10 Good

Danko

Liked: Cleanliness, staff & service, property conditions & facilities
This would be perfect hotel if not for smoking
This would be perfect hotel in every sense, if there was difference in two things - 1. This is, as many reviews pointed out - therapy center. So, there are many individual separated therapy rooms, for privacy and personal relaxation. However, for other guests there is only a relatively shallow pool with room temperature water. There is no hot tub, jacuzzi, sauna and other things that make weary traveler fall in love with hotel. So, this is not a Spa hotel.... 2. Smoking in all areas. In Bosnia and Herzegovina, smoking is allowed indoor in almost all places. This makes whole hotel filled with smoke and smell of cigarettes up to the point where ceiling lamps show Tyndall effect and smoke gets everywhere.. I smoke, but only outside and I found it difficult to be in this hotel. BUT! aside that, this hotel is fantastic, in very nice area, connected to city centre via fast and comfortable and cheap public transportation, there is wonderful nature to enjoy around and trek and hike and cycle and whatnot! Staff in hotel is wonderful, professional, cordial, versed in languages and they know their business. All they do they do with ease and genuine care for the guest. Hotel is renovated and under renovation with beautiful interior, original paintings from distinguished artists on walls, nice bar, excellent breakfast, and in short, if previously mentioned two things weren't an issue, this would be actually PERFECT hotel!!!
Stayed 5 nights in Mar 2019

6/10 Okay

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
It is good place to stay. It was very loud for few nights but other than that it is worth for the money i paid.
Stayed 8 nights in Feb 2019

10/10 Excellent

fredy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
A nice place to stay
Stayed 1 night in Feb 2019

10/10 Excellent

fredy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice place to eat at the buffet
Very good nice place to go
Stayed 1 night in Jan 2019

10/10 Excellent

Mickey, New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, great food for breakfast and the staff at the desk and many others were very nice.
Stayed 2 nights in Jul 2018

2/10 Terrible

Stella, Bahrain

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad Hotel...dont desteve a star rating...this is a handicapped rehab facility not a hotel for tourist.
Stayed 7 nights in Jul 2018

4/10 Poor

Mark, UK

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
This does not deserve 4stars. My room did not have a balcony,had one small single bed an one hospital bed with a hole in the sheet. The aerial photo is of a public park, not the hotel grounds. The Expedia information is not acurate. I was overcharged and my query was never acknowledged.
Stayed 7 nights in May 2018

10/10 Excellent

zinka, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
We are regular guests as we love the place. The staff goes out of their way to ensure we are looked after. The room service is great.
Stayed 4 nights in Nov 2017

6/10 Okay

Hongbo, Buckingham, UK

Liked: Staff & service
Disliked: Property conditions & facilities
Reasonable hotel and good for the price you pay
On the good side, the hotel staff are very friendly and helpful from the receptionists to the restaurant waiting staff even to the cleaners. The room is reasonably clean and bed is comfortable. The hotel also offers a shuttle bus service back to the airport free of charge. It would be good if the service is also available on the way in to avoid over-priced awful taxi service at the airport. The hotel location is also very good in a suburban surrounding with green fields and good walking paths. Very relaxing. On the negative side, the hotel furniture is quite dated. Guest rooms were very dark. The television has very few English language channels, and the signals were bad. The entrance hall is also very dark and always full of smoke from smokers. It can be very off-putting to non-smokers. Besides, the guests in the hotel can be quite noisy (not really the fault of the hotel may be). It could be better to put business users to a quieter quarter of the hotel whereas the rest of the hotel can still be enjoyed by holiday makers. The food at the hotel is good quality but quite over-priced comparing to a next hotel (Cordona?). A self-serving buffet of ordinary food costs 20 KM per person.

2/10 Terrible

Jackie, North Carolina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Convienient location only
First the positive, the hotel is very close to the airport and the staff are friendly and helpful. I only stayed one night as I had an early flight out next morning. I would have changed hotels if I had to stay longer. I had a wonderful experience earlier in the week at Colors Inn Hotel in downtown Sarajevo. The hotel is old and smells moldy. It is loud both inside and outside if your windows are open. The rooms were cleanish but there was no hot water which I didn't notice until the next morning. The decorative pillows had sweat and grime stains. The room was very hot and stuffy upon arrival and when I called the front desk to inquire why my air conditioning wasn't working they said the central AC had not been turned in yet. It was April and 70 outside. We dropped our bags off in the room and went out. While dropping bags off we noticed an armed security guard walking the floors. We inquired if it was safe and the receptionist assured us that yes it was safe, they have security. Some of our questioning was lost in translation. After dinner we walked around the park area surrounding the grounds (the pretty park setting that is in the photos) and during this walk we observed lots of drug activity. This was the real answer to our question about safety and why there are armed security guards. Overall the hotel is a mix of the elderly and invalid. There is a hospital within the building!? I found it to be a weird place and would not recommend it.

6/10 Okay

rory

Disliked: Cleanliness, property conditions & facilities
good position near airport.

8/10 Good

ahmed

Liked: Cleanliness, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is set away from the center
The staff were very helpful and friendly. The spa seemed to be aimed more at people with illnesses rather than people wanting to have beauty treatments. The other clients in the hotel seemed to be largely people with illnesses. The spa was very well appointed. The hotel had a good selection of buffet food every night for dinner and breakfast. It would have been nice to have an a la carte menue as it felt a bit like a school canteen. despite my somewhat negative comments , the staff were very helpful and friendly making our stay pleasant

8/10 Good

Olli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Marina

Stayed 2 nights in Aug 2023

6/10 Okay

Zlatko

Stayed 1 night in Sep 2022

10/10 Excellent

Jamal

Stayed 1 night in Aug 2021

10/10 Excellent

Mehmet Fatih

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Temizlik
Otel temizlik konusunda çok iyiydi
Stayed 3 nights in May 2021

6/10 Okay

Verified traveller

Stayed 1 night in May 2020

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Spa-terme
Dobar hotel u lijepom okruženju.
Stayed 2 nights in Oct 2019

6/10 Okay

Erik

Liked: Cleanliness, room comfort
Kunne blive et dejligt sted. Med lidt mere hjerte.
Tja sku ha været hentet, men det ku man ikk pga flyforsinkelse. Og vi havde dog talt i telefon om ankomsten. Værelse med enten altan eller terresse exersiterede ikke. Så fik først en krog, siden ved anmærkning dog et værelse med et lille blik til haven. Morgenmaden religions venlig, tør og kedelig. Sidste dag en meget høflig og venlig mand ved skranken. Her opdagede så at prisen ikk var som aftalt. Og blev ikk reguleret. Chaufføren til lufthavnen havde mere travlt med at ryge end at få os i lufthavnen til tiden. Heldigvis for os har vi boet i området ellers tror ikke jeg ville komme igen.
Stayed 4 nights in Sep 2019

6/10 Okay

Ibro

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Ät inte frukost vid kl7 mycket folk Lugnt läge Jätte dåligt wi-fi på rum 149
Stayed 4 nights in Sep 2019

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2019

8/10 Good

Fahad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

4/10 Poor

Ermin

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
veldig skittent
først vil jeg si at dette i utgangapunktet er en veldig fin hotell med fin resepsjon god størrelse på rommene og bad gode senger tv og alt annet som man forventer fra en fire stjerners hotell. Problemet på dette hotellet slik jeg ser det er at alle gir blaffen. Jeg fikk først rom 167 i første etg. Når man går ned gangen for å komme til rommet er det som om man er i filmen Blade. nesten all lys er skrudd av for at man ikke skal se skader på veggene. Skadene er virkelig ikke så store at man med litt sparkel og et strøk med maling ikke kunne fått gjort dem i stand på en dag eller to. Dette burde gjøres omgående da første inntrykket i dag er veldig dårlig. Selve rommet er stor og fin men veldig veldig skittent. Jeg kan ikke huske å ha vært på et skittnere rom. Heldigvis funket ikke wifien på rommet og jeg ble da flyttet ril rom 376. dette rommet var mye bedre men også skittent. det samme gjelder dukene i restauranten. motbydelige og burde kastes omgående. jeg tok en video som jeg gjerne skulle lastet opp eller sendt til ledelsen av hotellet da de ikke kan være klare over hvordan tilstanden ved hotellet er nå. Dersom man tar tak og rengjør rommene ordentlig så vil dette være en veldig fin hotell som jeg gjerne kunne kommet tilbake til men slik det er nå kan jeg ikke anbefale noen å bruke dette hotellet
Stayed 5 nights in Jul 2019

4/10 Poor

Emir

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

Anders Thor

Liked: Staff & service
Stayed 3 nights in Jun 2019

8/10 Good

Branko

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Bra
Serveringspersonalen var okontaktbara, undvikande, ingen känsla att man kände sig välkommen utan man kände sig till besvär. lite servicemind skulle inte skada. Receptionspersonalen var bra men okså undvikande. Frukost, det var mycket mat men ingen fantasi , det kan bero på ramadan månad och inga grisprodukter. Rummet var stor och fin. Dåligt skiltat mot rummen och alla flyglar. Ingen information vilken våning eller så utan man fick bara kortet och fick leta själv. Annars var det bra. Jag är en sarajevobo från början och vet att Terme var en hottel med klass. Det har alla förutsättningar att lyckas med att återfå gammal glans om man ändrar service beteende.
Stayed 4 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019

4/10 Poor

Patrik

Disliked: Property conditions & facilities
Rökigt!
Stayed 1 night in Apr 2019