Superior Twin Room, Non Smoking

Reviews of Portom International Hokkaido

4 out of 5
Portom International Hokkaido
New Chitose Airport Terminal Building 4F, Chitose, Hokkaido

Reviews

9.8

Exceptional

Rating 10 - Excellent. 102 out of 111 reviews" "
Rating 8 - Good. 8 out of 111 reviews" "
Rating 6 - Okay. 0 out of 111 reviews" "
Rating 4 - Poor. 0 out of 111 reviews" "
Rating 2 - Terrible. 1 out of 111 reviews" "

10/10

Cleanliness

10/10

Staff & service

10/10

Amenities

10/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Used the hotel for just a layover stay and it was a top quality property. Staff were amazing and the room was very well appointed. Outstanding property.
Stayed 1 night in Jan 2024
Response from Portom International Hokkaido on Apr 27, 2024
Dear Mr./Ms. Joan Thank you for staying at Portom International Hokkaido. We are glad to know that you have enjoyed the Portom stay. We will continue to make every effort to provide services that will please our guests. We are looking forward to seeing you again.

8/10 Good

Qian, Chesterfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Skyler

Stayed 1 night in Mar 2024

10/10 Excellent

WEI JET

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean and new property! very convenient for travelers who have early or late flights, though price is a little expensive.
Stayed 2 nights in Mar 2024
Response from ポルトムインターナショナル北海道 on Apr 26, 2024
Dear Mr. WEI JETThank you for staying at our hotel.Glad to read that our hotel matched your liking.We are looking forward to seeing you again.

10/10 Excellent

Miss Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolute Luxury!
Wow! This hotel is FANCY!!! The staff are amazing, the rooms are stunning and all the little extras make this the most special airport-side hotel you will ever stay at!
Stayed 1 night in Feb 2024

10/10 Excellent

Gayle

Beautiful property and excellent service! The only downside is that a hotel of this calibre does not offer one international news source.
Stayed 1 night in Feb 2024

10/10 Excellent

Violet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Julia, Toronto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was terrific - particularly for an airport hotel.
Stayed 1 night in Feb 2024
Response from ポルトム インターナショナル 北海道 レセプション on Mar 1, 2024
Dear Mr./Ms. JuliaThank you for visiting our hotel.Having an adavantage of its location is our strength.You can easily access our hotel regardless of the weather especially during the winter season.Hoping to see you soon again.

8/10 Good

HUI WEN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Karen, Alameda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel to stay at on an overnight at the airport. Delicious breakfast, beautiful onsen and lovely room. Highly recommended
Stayed 1 night in Dec 2023
Response from ポルトム インターナショナル 北海道 レセプション on Feb 9, 2024
Dear Ms. KarenThank you very much for staying at Portom International Hokkaido. Our hotel is conveniently located in the international terminal. We look forward to serving you again.

10/10 Excellent

Nicola, Deddington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning hotel. The only minor criticism on my behalf is they offer no room service for those who just want to chill before or after travelling
Stayed 1 night in Jan 2024

10/10 Excellent

Ling

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the staff and the convenience of the location to the airport
Stayed 1 night in Dec 2023
Response from Portom International Hokkaido on Jan 29, 2024
Ms. LingThank you for staying at Portom International Hokkaido. We appreciate that you send sincere review in your valuable time. Thank you for your words of praise.We are looking forward to seeing you again.

10/10 Excellent

gregg, Honolulu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Samee

Stayed 3 nights in Nov 2023

10/10 Excellent

Candace, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

8/10 Good

Liang Song

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location is good for late night flight into Chitose airport. However quite a long walk from domestic airport to hotel. Dislike the lack of bright lightings in hotel. Whole hotel is too dark. Like bright places.
Stayed 1 night in Oct 2023
Response from Portom International Hokkaido on Nov 17, 2023
Dear Mr./Ms. Liang SongThank you for staying at our hotel.An apology for the inconvinience caused of its location. However, we believe that it surely be helpful when it's winter season in Hokkaido.Also, We are sorry about darkness at entire hotel.Since the concept of our hotel is a musuem where you can enjoy the arts, we turn down the lights. Appreciating your kind understanding. We are looking forward to seeing you again.

10/10 Excellent

joe

Stayed 1 night in Sep 2023

10/10 Excellent

Takaaki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
One of the best hotels Ive ever stayed in. Very exclusive, Only draw back is the distance from the domestic terminal.
Stayed 1 night in Jul 2023
Response from Portom International Hokkaido on Nov 30, 2023
Dear Mr./Ms.TakaakiThank you very much for staying at our hotel and thank you again for taking times sharing your review with us.The hotel is located at the edge of the international terminal. It will take 10 minutes' walk to the domestic terminal.We are sorry for the inconvenience. We look forward to seeing you again when you visit near by.

10/10 Excellent

Voravich

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jul 2023
Response from Portom International Hokkaido on Nov 16, 2023
Dear Mr./Ms. Voravich,Thank you for staying at Portom International Hokkaido and we are very honored to receive such a good evaluation.We are looking forward to welcoming you on your next stay with us.

10/10 Excellent

Kai Jian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful and well designed public area and rooms, good amenities and in-room fittings. The breakfast quality and selection however, is slightly underwhelming or average for a hotel of this price and quality.
Stayed 1 night in Jul 2023
Response from Portom International Hokkaido on Nov 16, 2023
Dear Mr./Ms. Kai Jian,Thank you for staying at Portom International Hokkaido and we are very honored to receive such a good evaluation.We are looking forward to welcoming you on your next stay with us.

10/10 Excellent

Kuan Yee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel - very new and modern in design, and good experience that all the switches work well with a press on the digital panel. It is a luxury hotel and the room rate is commensurately priced too.
Stayed 1 night in Jul 2023
Response from Portom International Hokkaido on Nov 16, 2023
Dear Mr./Ms. Kuan Yee,Thank you so much for choosing our hotel as a place to make you relaxed while your journey in Hokkaido.Positive comments are surely encourage us and really appreciated.All of us would aim more higher to grow our service skill and hope we can meet you again in the future.

10/10 Excellent

Yukari

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
とても 素敵な お部屋です。 温泉すごく清潔で、 ベツトも程好く、 ぐっすりと 眠れました。
Stayed 1 night in Jul 2023
Response from ポルトムインターナショナル北海道 on Nov 16, 2023
Yukari 様この度はご宿泊いただきありがとうございます。快適にお過ごしいただけたようで、スタッフ一同嬉しく思っております。またの機会にお会いできますこと、スタッフ一同心よりお待ちしております。

10/10 Excellent

Yukari

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
2泊りました、1泊ごとにも部屋べやに最高な部屋です。 ベツトも最高で 本当に 熟睡できました! スタッフ皆様 すごく暖かつたです。
Stayed 1 night in Jul 2023
Response from ポルトムインターナショナル北海道 on Nov 16, 2023
Yukari 様この度はご宿泊いただきありがとうございます。当ホテルはスランバーベッドを採用しております。お寛ぎ頂けたようで何よりです。是非またのお越しをお待ち申し上げております。

10/10 Excellent

HSIAO WEI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Definitely 5 star. The Onsen and amenities were fantastic. Love the comfort and cleanliness and service.
Stayed 1 night in Jun 2023
Response from Portom International Hokkaido on Nov 16, 2023
Dear Mr./Ms. HSIAO WEI,Thank you very much for staying with us and thank you again for taking the time to share your review.We are glad to see that you are satisfied with our hotel.We are looking forward to welcoming you on your next stay with us.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A delight
This was a wonderful hotel. An oasis of calm hidden away at the end of the a corridor in a busy airport. The service was exceptional. With true Japanese hospitality. Everything felt brand new and in excellent condition. The rooms, lobby, and other public areas are all spacious and elegant. The best airport hotel I have ever used, and among the most enjoyable of all the hotels I’ve ever used.
Stayed 1 night in May 2023
Response from Portom International Hokkaido on Nov 16, 2023
Thank you for staying at our hotel.We are honored to receive such these warmful comments regarding our hospitality, facilities, and location.All our staff would surely take this review to improve our skills even more and kindly wait to get an opportunity to welcome you again someday in the future.

10/10 Excellent

Sze Man Julie

Stayed 1 night in May 2023

10/10 Excellent

Anna Kit Ping Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
The hotel is so beautiful and nice designed. The room is very clean and all other facilities are great. Staff are very friendly and helpful. Highly recommend!
Stayed 1 night in Mar 2023
Response from Portom International Hokkaido on Mar 28, 2023
Dear Ms. Anna Kit Ping AnnaThank you for staying at Portom International Hokkaido and sharing your review with us.It is our greatest pleasure to realize that you are satisfied with the hotel's facilities and services.With the reopening of international flights from New Chitose Airport last year, tourism in Hokkaido is slowly regaining its former prosperity as tourists from abroad gradually increase.We thank guests from all over the world who visit our hotel.We are looking forward to welcoming you again.Receptionist of PORTOM INTERNATIONAL HOKKAIDOYang

10/10 Excellent

Myriam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is perfect.
Stayed 1 night in Feb 2023
Response from Portom International Hokkaido on Mar 14, 2023
Dear Ms. MyriamThank you for staying with us and for your kind review. It’s our pleasure to know that you enjoyed your stay with us.We are looking forward to welcoming you on your next stay with us.PORTOM INTERNATIONAL HOKKAIDOReceptionist Yang

10/10 Excellent

Kevin

Stayed 1 night in Feb 2023
Response from Portom International Hokkaido on Mar 28, 2023
Thank you for staying at our hotel.We look forward to seeing you again.Portom International HokkaidoAyaka

10/10 Excellent

Katie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional hotel in every way! This is the nicest airport hotel I have stayed at! A tranquil oasis with outstanding service and attention to detail. Wish I could have stayed longer!
Stayed 1 night in Feb 2023
Response from Receptionist Sasaki Portom International Hokkaido on Mar 12, 2023
Dear Ms. KatieThank you for staying with us this time.And we appreciate your various compliments.We are looking forward to seeing you next time.Best regards,Receptionist SasakiPortom International Hokkaido

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel in Japan!
I travelled to Japan and stayed in 5 star hotels throughout, however Portom really stood out for amenities, quality of the hotel room and service. The room was beautiful and functional, and the service was outstanding. We arrived late into Sapporo and chose to stay at the airport since my husband and I had separate flights. It was a great choice, and I plan to stay here again in the future!
Stayed 1 night in Feb 2023
Response from Portom International Hokkaido on Mar 8, 2023
Dear Guest,Thank you for taking the time to post a review of our hotel. We are so pleased to hear you found the hotel room, amenities and service to your liking. If there's anything we can help you with during your next visit, please don't hesitate to let us know.We hope you’ll visit us again soon.

10/10 Excellent

samit

Stayed 1 night in Jan 2023

10/10 Excellent

Jowad

Stayed 1 night in Jan 2023

10/10 Excellent

Wong Ka

Travelled with family
Liked: Staff & service, property conditions & facilities
Very comfortable stay
Response from Fern on Jan 10, 2023
Dear Mr/Ms Wong KaThank you for taking the time to write feedback and staying at Portom International Hokkaido.We are very honored to receive your 10 out of 10 review, Especially to hear that you were comfortable while staying here really fulfilled us hard work. I will be sure to share your feedback with our team. We are looking forward to welcoming you back to our hotel.Best regards.Portom International HokkaidoReceptionist Chanikarn

10/10 Excellent

Kai Kei,

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is right there above the international terminal, the closest you can get. The bar, restaurants of the hotel are very good, with good food, drinks and services. The room is modern, very clean, spacious and generous with lots of amenities.
Response from Fern on Jan 10, 2023
Dear Mr./Ms. Kai Kei, Thank you so much for choosing our Portom International Hokkaido to be a part of your precious journey and to leave feedback. We take pride in providing the most comfortable way for all our guests. We are so delighted to hear that our service had meet your pleasant. I’ll make sure to share this with our team. It is definitely encourages us to continue improving our service skills. We hope that you had a wonderful journey in Hokkaido and look forward to welcoming you back again in the near future.Best regards,Portom International HokkaidoReceptionist Chanikarn

10/10 Excellent

Tyler

Stayed 1 night in Dec 2022

10/10 Excellent

Chih Hao

Stayed 1 night in Dec 2022

10/10 Excellent

Sai on bill

Travelled with family
Stayed 1 night in Dec 2022

10/10 Excellent

Hiroki

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and clean. A bit far from domestic flights gate
Stayed 1 night in Nov 2022
Response from Koki HARA (PORTOM INTERNATIONAL HOKKAIDO) on Nov 27, 2022
Dear Mr./Ms. Hiroki,Thank you very much for staying with us.We are very honored to hear your good comment “Great and clean”.However, we are also sorry to make you feel uncomfortable about the access from domestic terminal. We would like to keep improving our quality of service.We will be really happy if you have an opportunity of the next stay in our hotel and looking forward to welcoming you again.Koki HARAReception of PORTOM INTERNATIONAL HOKKAIDO

10/10 Excellent

Keita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
💯💯💯
A very comfortable and convenient hotel with a beautiful decor and superb service. Well worth the price 👌
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Airport Hotel in the World in my opinion.
Spent one beautiful night at this property. The service was impeccable and the room absolutely beautiful. By far the best airport hotel I have ever stayed in and that number is high. BRAVO!!
Stayed 1 night in Feb 2020
Response from PORTOM INTERNATIONAL HOKKAIDO on Apr 18, 2020
Thank you very much for staying our hotel. We are so honored that you could spent great time during your stay. If you visit Hokkaido in other season, you could discover different view. We sincerely look forward to welcoming you in the next visit.

10/10 Excellent

evan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel had just opened the week before so there were a few things that needed attention but over all this hotel is awesome. The onsen is free to guests and one of the nicest I’ve been in.
Stayed 1 night in Feb 2020
Response from Concierge on Feb 12, 2020
Thank you so much for staying our Hotel. As well we greatly appreciate for your message.we would be so honored if you could visit us again next time.we hope 2020 will be full of good luck!!

10/10 Excellent

JTF, PA, USA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is conveniently located at the international terminal building. We stayed overnight but wished we stayed longer. The room was modern, big and spacious, which is uncommon in Japan. The staff was very gracious and thoughtful of our needs and the breakfast was a great experience as well. We loved our stay and hope to stay in it again in our next visit.
Stayed 1 night in Feb 2020
Response from PORTOM INTERNATIONAL HOKKAIDO on Feb 7, 2020
Thank you very much for having us stay at our hotel. Thank you for choosing our hotel from among the hotels in Japan. We will continue to pursue aiming for hotels that will be selected by many customers in the future. We sincerely look forward to your visit.

10/10 Excellent

まさあき

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
快適に過ごす為のサービスが全て備わっていました。 是非また来たいです。
Stayed 1 night in Mar 2024
Response from ポルトムインターナショナル北海道 on Mar 19, 2024
この度は、ポルトムインターナショナル北海道にご宿泊を賜り誠にありがとうございます。また、ご感想もお寄せくださり、重ねて御礼申し上げます。またのご利用をお待ち申し上げております。