New Chitose Airport Terminal Building 4F, Chitose, Hokkaido
Reviews
9.8
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Used the hotel for just a layover stay and it was a top quality property. Staff were amazing and the room was very well appointed. Outstanding property.
Joan
Stayed 1 night in Jan 2024
Response from Portom International Hokkaido on Apr 27, 2024
Dear Mr./Ms. Joan Thank you for staying at Portom International Hokkaido. We are glad to know that you have enjoyed the Portom stay. We will continue to make every effort to provide services that will please our guests. We are looking forward to seeing you again.
Wow! This hotel is FANCY!!! The staff are amazing, the rooms are stunning and all the little extras make this the most special airport-side hotel you will ever stay at!
Miss Caroline
Stayed 1 night in Feb 2024
10/10 Excellent
Gayle
Feb 12, 2024
Beautiful property and excellent service! The only downside is that a hotel of this calibre does not offer one international news source.
Everything was terrific - particularly for an airport hotel.
Julia
Stayed 1 night in Feb 2024
Response from ポルトム インターナショナル 北海道 レセプション on Mar 1, 2024
Dear Mr./Ms. JuliaThank you for visiting our hotel.Having an adavantage of its location is our strength.You can easily access our hotel regardless of the weather especially during the winter season.Hoping to see you soon again.
Wonderful hotel to stay at on an overnight at the airport. Delicious breakfast, beautiful onsen and lovely room. Highly recommended
Karen
Stayed 1 night in Dec 2023
Response from ポルトム インターナショナル 北海道 レセプション on Feb 9, 2024
Dear Ms. KarenThank you very much for staying at Portom International Hokkaido. Our hotel is conveniently located in the international terminal. We look forward to serving you again.
I really like the staff and the convenience of the location to the airport
Ling
Stayed 1 night in Dec 2023
Response from Portom International Hokkaido on Jan 29, 2024
Ms. LingThank you for staying at Portom International Hokkaido. We appreciate that you send sincere review in your valuable time. Thank you for your words of praise.We are looking forward to seeing you again.
Location is good for late night flight into Chitose airport. However quite a long walk from domestic airport to hotel. Dislike the lack of bright lightings in hotel. Whole hotel is too dark. Like bright places.
Liang Song
Stayed 1 night in Oct 2023
Response from Portom International Hokkaido on Nov 17, 2023
Dear Mr./Ms. Liang SongThank you for staying at our hotel.An apology for the inconvinience caused of its location. However, we believe that it surely be helpful when it's winter season in Hokkaido.Also, We are sorry about darkness at entire hotel.Since the concept of our hotel is a musuem where you can enjoy the arts, we turn down the lights. Appreciating your kind understanding. We are looking forward to seeing you again.
One of the best hotels Ive ever stayed in. Very exclusive, Only draw back is the distance from the domestic terminal.
Takaaki
Stayed 1 night in Jul 2023
Response from Portom International Hokkaido on Nov 30, 2023
Dear Mr./Ms.TakaakiThank you very much for staying at our hotel and thank you again for taking times sharing your review with us.The hotel is located at the edge of the international terminal. It will take 10 minutes' walk to the domestic terminal.We are sorry for the inconvenience. We look forward to seeing you again when you visit near by.
Response from Portom International Hokkaido on Nov 16, 2023
Dear Mr./Ms. Voravich,Thank you for staying at Portom International Hokkaido and we are very honored to receive such a good evaluation.We are looking forward to welcoming you on your next stay with us.
Wonderful and well designed public area and rooms, good amenities and in-room fittings.
The breakfast quality and selection however, is slightly underwhelming or average for a hotel of this price and quality.
Kai Jian
Stayed 1 night in Jul 2023
Response from Portom International Hokkaido on Nov 16, 2023
Dear Mr./Ms. Kai Jian,Thank you for staying at Portom International Hokkaido and we are very honored to receive such a good evaluation.We are looking forward to welcoming you on your next stay with us.
Amazing hotel - very new and modern in design, and good experience that all the switches work well with a press on the digital panel. It is a luxury hotel and the room rate is commensurately priced too.
Kuan Yee
Stayed 1 night in Jul 2023
Response from Portom International Hokkaido on Nov 16, 2023
Dear Mr./Ms. Kuan Yee,Thank you so much for choosing our hotel as a place to make you relaxed while your journey in Hokkaido.Positive comments are surely encourage us and really appreciated.All of us would aim more higher to grow our service skill and hope we can meet you again in the future.
Definitely 5 star. The Onsen and amenities were fantastic. Love the comfort and cleanliness and service.
HSIAO WEI
Stayed 1 night in Jun 2023
Response from Portom International Hokkaido on Nov 16, 2023
Dear Mr./Ms. HSIAO WEI,Thank you very much for staying with us and thank you again for taking the time to share your review.We are glad to see that you are satisfied with our hotel.We are looking forward to welcoming you on your next stay with us.
This was a wonderful hotel. An oasis of calm hidden away at the end of the a corridor in a busy airport. The service was exceptional. With true Japanese hospitality. Everything felt brand new and in excellent condition. The rooms, lobby, and other public areas are all spacious and elegant. The best airport hotel I have ever used, and among the most enjoyable of all the hotels I’ve ever used.
Verified traveller
Stayed 1 night in May 2023
Response from Portom International Hokkaido on Nov 16, 2023
Thank you for staying at our hotel.We are honored to receive such these warmful comments regarding our hospitality, facilities, and location.All our staff would surely take this review to improve our skills even more and kindly wait to get an opportunity to welcome you again someday in the future.
The hotel is so beautiful and nice designed. The room is very clean and all other facilities are great. Staff are very friendly and helpful. Highly recommend!
Anna Kit Ping Anna
Stayed 1 night in Mar 2023
Response from Portom International Hokkaido on Mar 28, 2023
Dear Ms. Anna Kit Ping AnnaThank you for staying at Portom International Hokkaido and sharing your review with us.It is our greatest pleasure to realize that you are satisfied with the hotel's facilities and services.With the reopening of international flights from New Chitose Airport last year, tourism in Hokkaido is slowly regaining its former prosperity as tourists from abroad gradually increase.We thank guests from all over the world who visit our hotel.We are looking forward to welcoming you again.Receptionist of PORTOM INTERNATIONAL HOKKAIDOYang
Response from Portom International Hokkaido on Mar 14, 2023
Dear Ms. MyriamThank you for staying with us and for your kind review. It’s our pleasure to know that you enjoyed your stay with us.We are looking forward to welcoming you on your next stay with us.PORTOM INTERNATIONAL HOKKAIDOReceptionist Yang
10/10 Excellent
Kevin
Feb 26, 2023
Kevin
Stayed 1 night in Feb 2023
Response from Portom International Hokkaido on Mar 28, 2023
Thank you for staying at our hotel.We look forward to seeing you again.Portom International HokkaidoAyaka
Exceptional hotel in every way! This is the nicest airport hotel I have stayed at! A tranquil oasis with outstanding service and attention to detail. Wish I could have stayed longer!
Katie
Stayed 1 night in Feb 2023
Response from Receptionist Sasaki Portom International Hokkaido on Mar 12, 2023
Dear Ms. KatieThank you for staying with us this time.And we appreciate your various compliments.We are looking forward to seeing you next time.Best regards,Receptionist SasakiPortom International Hokkaido
I travelled to Japan and stayed in 5 star hotels throughout, however Portom really stood out for amenities, quality of the hotel room and service. The room was beautiful and functional, and the service was outstanding. We arrived late into Sapporo and chose to stay at the airport since my husband and I had separate flights. It was a great choice, and I plan to stay here again in the future!
Verified traveller
Stayed 1 night in Feb 2023
Response from Portom International Hokkaido on Mar 8, 2023
Dear Guest,Thank you for taking the time to post a review of our hotel. We are so pleased to hear you found the hotel room, amenities and service to your liking. If there's anything we can help you with during your next visit, please don't hesitate to let us know.We hope you’ll visit us again soon.
Dear Mr/Ms Wong KaThank you for taking the time to write feedback and staying at Portom International Hokkaido.We are very honored to receive your 10 out of 10 review, Especially to hear that you were comfortable while staying here really fulfilled us hard work. I will be sure to share your feedback with our team. We are looking forward to welcoming you back to our hotel.Best regards.Portom International HokkaidoReceptionist Chanikarn
It is right there above the international terminal, the closest you can get. The bar, restaurants of the hotel are very good, with good food, drinks and services. The room is modern, very clean, spacious and generous with lots of amenities.
Kai Kei,
Response from Fern on Jan 10, 2023
Dear Mr./Ms. Kai Kei, Thank you so much for choosing our Portom International Hokkaido to be a part of your precious journey and to leave feedback. We take pride in providing the most comfortable way for all our guests. We are so delighted to hear that our service had meet your pleasant. I’ll make sure to share this with our team. It is definitely encourages us to continue improving our service skills. We hope that you had a wonderful journey in Hokkaido and look forward to welcoming you back again in the near future.Best regards,Portom International HokkaidoReceptionist Chanikarn
Great and clean. A bit far from domestic flights gate
Hiroki
Stayed 1 night in Nov 2022
Response from Koki HARA (PORTOM INTERNATIONAL HOKKAIDO) on Nov 27, 2022
Dear Mr./Ms. Hiroki,Thank you very much for staying with us.We are very honored to hear your good comment “Great and clean”.However, we are also sorry to make you feel uncomfortable about the access from domestic terminal. We would like to keep improving our quality of service.We will be really happy if you have an opportunity of the next stay in our hotel and looking forward to welcoming you again.Koki HARAReception of PORTOM INTERNATIONAL HOKKAIDO
Spent one beautiful night at this property. The service was impeccable and the room absolutely beautiful. By far the best airport hotel I have ever stayed in and that number is high. BRAVO!!
Catherine
Stayed 1 night in Feb 2020
Response from PORTOM INTERNATIONAL HOKKAIDO on Apr 18, 2020
Thank you very much for staying our hotel.
We are so honored that you could spent great time during your stay.
If you visit Hokkaido in other season, you could discover different view.
We sincerely look forward to welcoming you in the next visit.
Hotel had just opened the week before so there were a few things that needed attention but over all this hotel is awesome. The onsen is free to guests and one of the nicest I’ve been in.
evan
Stayed 1 night in Feb 2020
Response from Concierge on Feb 12, 2020
Thank you so much for staying our Hotel. As well we greatly appreciate for your message.we would be so honored if you could visit us again next time.we hope 2020 will be full of good luck!!
The hotel is conveniently located at the international terminal building. We stayed overnight but wished we stayed longer. The room was modern, big and spacious, which is uncommon in Japan. The staff was very gracious and thoughtful of our needs and the breakfast was a great experience as well. We loved our stay and hope to stay in it again in our next visit.
JTF
Stayed 1 night in Feb 2020
Response from PORTOM INTERNATIONAL HOKKAIDO on Feb 7, 2020
Thank you very much for having us stay at our hotel.
Thank you for choosing our hotel from among the hotels in Japan.
We will continue to pursue aiming for hotels that will be selected by many customers in the future.
We sincerely look forward to your visit.