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Reviews of Hotel Imperador

3 out of 5
Hotel Imperador
Av Presidente Wilson, 184 Jose Menino, Santos, SP

Reviews

7.4

Good

Rating 10 - Excellent. 202 out of 689 reviews" "
Rating 8 - Good. 227 out of 689 reviews" "
Rating 6 - Okay. 146 out of 689 reviews" "
Rating 4 - Poor. 68 out of 689 reviews" "
Rating 2 - Terrible. 46 out of 689 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Jean

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Good location Property under renovation Too old elevavator . Kind scare
Stayed 1 night in Oct 2023

10/10 Excellent

Takuya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

8/10 Good

Alessandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Muito bon
Stayed 1 night in Jun 2021

8/10 Good

Alessandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
hotel with complete facilities
Stayed 1 night in Jun 2021

8/10 Good

Ezzeldin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went above and beyond in making sure that me, my husband and my parents were very comfortable! Breakfast as always is delicious so make sure you include that in your stay! I totally recommend anyone to stay at Imperador Hotel when visiting Santos!
Stayed 2 nights in Mar 2021

6/10 Okay

Verified traveller

Disliked: Room comfort
Stayed 1 night in Feb 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

10/10 Excellent

Eddie

Liked: Staff & service, property conditions & facilities, room comfort
Courteous and Attentive Staff
My experience was largely positive. There was a rich array of choices for breakfast. Though the hotel is generally maintained clean, a change of the red carpet on the hallways will improve its score on cleanliness. I found the staff to be responsive, friendly and courteous.
Stayed 2 nights in Mar 2019

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Experience
Easy check in; friendly staff; fair rate; they were quick to resolve an internet access issue and compensated with a room upgrade.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2019
Response from Lucas on Jan 17, 2019
Agradecemos o elogio, estamos à disposição para atendê-los novamente!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Lucas on Oct 25, 2018
Agradecemos o elogio, estamos à disposição para novas reservas!

8/10 Good

Shadaaqua, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near beach
Good place near the beach and great place to stay.
Stayed 12 nights in Apr 2018

6/10 Okay

Shiella D

Liked: Cleanliness, staff & service

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
When nothing works
Room wasn't ready, air conditioner didn't work and partial sea view was more like facing the building's next door bathroom. Worst place I've yet to visit.
Stayed 1 night in Sep 2017

8/10 Good

Verified traveller

Liked: Staff & service
Great for a beach vacation
This hotel is located a ways away from the centre of Santos but you will find everything you need within walking distance. The main plus for this hotel is the location. The beach is right across the street and it is beautiful! Hotel is ok, nothing special but perfect for a beach vacation on a budget. The room is small and bathroom needs an update but it worked for us. You get what you pay for. The breakfast is fantastic and the front desk staff spoke good English. I would recommend this hotel to anyone on a budget.

8/10 Good

Siba, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Location, Good break first and good staff
The hotel is located close to sea beach, the location is excellent and accessible by Bus...You can go for walk to the sea beach. Staff are also very nice and rooms are clean. Single rooms are ok if you are travelling alone..For two person it would be small. the ambiance is good and you will get good break first in the morning.

4/10 Poor

Paul Hyacinth, New York

Disliked: Cleanliness, property conditions & facilities, room comfort
A 1 1/2 star category
The only good think about that place, is the location. The breakfast is not too bad.

6/10 Okay

Robson

Liked: Cleanliness, staff & service
Disliked: Room comfort
Quarto muito apertado para 3 pessoas
Stayed 2 nights in Feb 2024

10/10 Excellent

LUCIANA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

6/10 Okay

Márcia

Stayed 1 night in Feb 2024

10/10 Excellent

Bruna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Hotel bem localizado, nao usamos o carro para nada, tudo perto ! Limpeza excelente, quarto aconchegante. Recepcao e atendimento otimos do começo ao final. Café da manhã bem servido.
Stayed 1 night in Feb 2024

6/10 Okay

Edvan S

Stayed 1 night in Feb 2024

8/10 Good

Nadia Melissa

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótimo hotel
Stayed 1 night in Jan 2024

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Precisa melhorar as condições de conservação de todo o hotel (recepção, áreas comuns, quartos, solarium, restaruante)
Stayed 3 nights in Jan 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amamos!
Atendimento e limpeza impecáveis. Amamos a estadia, o chuveiro e camas muito confortáveis.
Stayed 2 nights in Jan 2024

10/10 Excellent

Marcos Antonio

Stayed 2 nights in Jan 2024

4/10 Poor

Márcio

Disliked: Cleanliness, property conditions & facilities
Infelizmente posso afirmar que o hotel Imperador não possui uma boa relação custo/Benefício. Talvez seu único ponto positivo seja a localização ( muito próximo à praia). O hotel deixa a desejar no estacionamento ( muito descuidado é cobrado à parte), limpeza dos quartos e, a cereja do bolo, no último dia quando íamos sair o chuveiro ( que já não era aquela maravilha )não funcionou . A água saia sem pressão nenhuma quase escorrendo pela parede .
Stayed 2 nights in Jan 2024

2/10 Terrible

Lenise Cristina

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nunca mais!
Um muquifo. Quartos não condizem com as fotos divulgadas, parece que estão em reforma com massa corrida e fios pelas paredes. Internet não funciona e tudo é velho. Espelho manchado, toalhas puídas, secador de cabelo completamente enferrujado e sem funcionar, claro. E a gerente do hotel (Bruna pelo que nos disseram) uma lenda, hóspedes sem acesso a ela.
Stayed 1 night in Jan 2024

10/10 Excellent

Márcia Cristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Jan 2024

2/10 Terrible

Juliano luiz

Stayed 2 nights in Jan 2024

8/10 Good

Alexandre

Stayed 1 night in Jan 2024

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Rejane

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Os atendentes são bem simpáticos, o ar condicionado, o chuveiro as camas e o frigobar são ótimos, mas a Internet wi-fi não funciona, não tem TV a cabo e a limpeza dos quartos também não teve, ficamos 2 diárias. O quarto é muito pequeno. O hotel parece que está em reforma na entrada e nos corredores, mal cheiro no elevador.
Stayed 2 nights in Jan 2024

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Dec 2023

4/10 Poor

Vania

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

José Geraldo

Liked: Cleanliness, staff & service
Hospedagem Jan 2024
O Hotel é muito limpo, com destaque para Cida, arrumadora, que deixou nosso quarto impecável durante toda a estadia. Café da manhã bom, sempre com reposição. Atendimento dos funcionários excelente. O hotel tem uma vista linda da orla de santos e fica bem perto de mercados, restaurantes e etc. No geral tivemos uma ótima experiência.
Stayed 3 nights in Jan 2024

8/10 Good

Jacqueline Aparecida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Maria Irene

Stayed 1 night in Dec 2023

10/10 Excellent

Juliana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

8/10 Good

EDILSON

Travelled with family
Liked: Cleanliness, staff & service
Só faltou Internet nos quartos, e o sistema de descarga da bacia é deficiente. No mais, fomos muito bem atendido por todos os funcionários, o serviço de café da manhã é um destaque positivo. Voltarei outras vezes e recomendo.
Stayed 4 nights in Dec 2023

8/10 Good

Carlos

Stayed 3 nights in Dec 2023

6/10 Okay

ROBISMAR

Stayed 1 night in Dec 2023

6/10 Okay

Wilson

Travelled with family
Disliked: Room comfort
Bom, mas com pequenas mudanças pode melhorar muito
Localização e "7° andar" excelentes. Mercado e restaurantes próximos, e 7° andar é o andar do restaurante onde é servido o café da manhã, as meninas são bem atenciosas e sempre mantêm o buffet abastecido. Café da manhã, apesar de "simples" é um café bom, opções variadas e saboroso, única resalva é para ligarem o ar-condicionado, dos 3 dias que fiquei lá, apenas um ele estava ligado, e o conforto foi outro. Sobre o quarto espaço bom, colchões e roupas de cama e banho gostosos, mas os travesseiros ficaram muito a desejar, são muito finos, pedimos mais e vieram outros bem fininhos, não gostamos. Outra coisa é que no quarto não ficam disponibilizados cobertores, vc tem de solicitar, e toalhas de banho tinham apenas duas para quatro pessoas. Mais uma observação é sobre o cheiro de mofo do quarto, algumas atitudes simples como deixar o quarto mais aberto durante os dias que estiverem vazios e retirar as portas do armário. Outra coisa foi que o controle do ar condicionado não estava funcionando, funcionário não conseguiu resolver, disse que que deixaria anotado para resolver no outro dia, mas não fomos solicitados para tal resolução. A recepção achei o atendimento fraco, a orientação é para solicitar seu carro c 10 minutos de antecedência, solicitamos e ao chegarmos nada do carro, tinham esquecido, ai tivemos de acompanhar até um terreno que fica na mesma avenida buscar o mesmo, e para levarem o carro até o estacionamento transitam de ré um bom pedaço e pode gerar multas ou acidente
Stayed 3 nights in Dec 2023

10/10 Excellent

Jocelaine

Stayed 1 night in Dec 2023

8/10 Good

Juliana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
De forma geral gostei de tudo. Só faltou cobertor/manta pra dormir porque não estava uma noite quente.
Stayed 1 night in Nov 2023

6/10 Okay

Pedro camatari sobrinho

Stayed 1 night in Nov 2023

6/10 Okay

Danilo

Travelled with family and small children
Liked: Staff & service
Boa acomodação, mais pelo valor consegue opcao melhor!!!
Stayed 1 night in Nov 2023

10/10 Excellent

Lilian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023