KM 22 Autopista Las Americas, next to Las Americas Free Zn, Boca Chica, Santo Domingo
Reviews
7.8
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 305 out of 858 reviews" "
10 - Excellent
305
Rating 8 - Good. 279 out of 858 reviews" "
8 - Good
279
Rating 6 - Okay. 136 out of 858 reviews" "
6 - Okay
136
Rating 4 - Poor. 81 out of 858 reviews" "
4 - Poor
81
Rating 2 - Terrible. 57 out of 858 reviews" "
2 - Terrible
57
8.2/10
Cleanliness
8.2/10
Staff & service
7.6/10
Amenities
7.6/10
Property conditions & facilities
7.6/10
Eco-friendliness
Reviews
10/10 Excellent
Alejandra
May 19, 2024
Las instalaciones son limpias y agradables
Alejandra
Stayed 1 night in May 2024
Response from Gerente General on May 24, 2024
Muchas gracias por sus comentarios, Alejandra, cada día nos esforzamos por estar a la altura de nuestros clientes. Esperamos poder recibirla pronto nuevamente!
8/10 Good
anel
Travelled with family
May 18, 2024
Liked: Cleanliness, staff & service, amenities
En general bien
anel
Stayed 1 night in May 2024
Response from Gerente General on May 24, 2024
Estimada Anel,Muchas gracias por sus comentarios, cada día nos esforzamos por estar a la altura de nuestros clientes. Esperamos poder recibirla pronto nuevamente!
2/10 Terrible
Caroline, Guatemala
Travelled with family and small children
May 11, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
No kids area to play, the place outside to hang out is very poor, and could use more trees and gardens
Caroline
Stayed 1 night in May 2024
Response from General Manager on May 11, 2024
Dear Caroline,Your feedback is an invaluable tool to help us improve the experience of our guests and will guide us as we grow and adapt to meet the changing needs of our visitors. We will take your comment into account to make changes that allow us to provide you with a better experience in the future.
6/10 Okay
Caroline, Guatemala
Travelled with family and small children
May 11, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel needs updated carpet, ventilation, air conditioning filters and the outside areas vegetation nice seating areas more kids play
Caroline
Stayed 1 night in May 2024
Response from General Manager on May 11, 2024
Dear Caroline,We apologize if we were not up to your expectations. We hope you give us the chance to a better stay in the future. As a teachable moment, we have shared your feedback with the appropriate hotel team.We hope you give us the chance to a better stay in the future.
8/10 Good
Jessica
Apr 27, 2024
Liked: Cleanliness, staff & service
Property is getting old
Jessica
Stayed 1 night in Apr 2024
Response from General Manager on Apr 27, 2024
Dear Jessica, We apologize if we were not up to your expectations. We hope you give us the chance to a better stay in the future.Warm regards,
Nice costumer service, but the room smell really bad.
Adonis
Stayed 1 night in Apr 2024
Response from General Manager on Apr 27, 2024
Dear Adonis,Thank you for your review. We apologize if we were not up to your expectations. We hope you give us the chance to a better stay in the future.
I advise the administration to hire more employees. The employee was alone and very obviously cannot alone serve more than 50 people who wanted to stay there.
On the day I stayed there was a group of more than 35 people and there was only one employee processing the documents for all of them. I arrived almost at the end and anyway I spent an hour and a half to be registered. Luckily I arrived before 20 other people who were already complaining a lot.
The hotel conditions are not very good.
The hotel is located 10 min. From the airport. It's the only good thing about the hotel.
Muhammad
Stayed 1 night in Apr 2024
Response from General Manager on Apr 27, 2024
Dear Muhammad,Thank you very much for your valuable feedback. We sincerely apologize for any inconveniences you may have had during last stay with us, we pride ourselves on our genuine warmth and excellent service and we are very sorry to hear that you did not experience that this time.We hope you will give us the opportunity to host you again!
8/10 Good
Jacqueline Kery
Travelled with family, Travelled with family and small children
Apr 9, 2024
Liked: Cleanliness, staff & service, amenities
The staff was very friendly & super helpful but the shower is in need of some repairs
Jacqueline Kery
Stayed 5 nights in Mar 2024
Response from General Manager on Apr 27, 2024
Dear Jacqueline Kery,We thank your feedback about the service, we strive every day to make your stay the greatest experience. Warm regards,
4/10 Poor
Kenard, Providenciales
Apr 9, 2024
Disliked: Staff & service
For in between flights just to sleep
Kenard
Stayed 1 night in Apr 2024
Response from General Manager on Apr 27, 2024
Thank you for your comments, Kenard!
6/10 Okay
David
Travelled with family, Business traveller
Apr 6, 2024
Liked: Staff & service
El sistema de aire acondicionado de la habitación es antiguo y ruidoso, lo que dificulta el descanso. Además, la alfombra huele a humedad.
La ubicación del hotel es conveniente con respecto al aeropuerto, pero la propiedad muestra signos de deterioro considerable.
David
Stayed 1 night in Apr 2024
Response from Gerente General on Apr 27, 2024
Estimado David, Muchas gracias por sus comentarios. Nos disculpamos si no estuvimos a la altura de sus expectativas. Esperamos que nos brinde la oportunidad de una mejor estadía en el futuro.
8/10 Good
Maria C
Travelled with family, Travelled with family and small children
Mar 13, 2024
Everything was ok thank you
Maria C
Stayed 1 night in Mar 2024
Response from Nicole Guzman on Mar 18, 2024
Buenas tardes, Sra. Maria Esperando este muy bien, esperamos tenerla pronto nuevamente en el hotel y superar su estadía pasada. Feliz lunes!!!
Free breakfast was very good. Rooms were good. electrical items needed addressing repairs
ALWYN
Stayed 2 nights in Mar 2024
Response from Nathacha Gonzalez on Mar 6, 2024
Dear Mr Alwyn thank you for visiting us and for your comment we are very happy that you have enjoyed our delicious breakfast and your stay at the hotel, we appreciate your suggestion as this allows us to improve and provide you with a higher quality service on a future occasion
4/10 Poor
Rosendo
Travelled with family, Travelled with family and small children
Feb 24, 2024
Disliked: Cleanliness
El hotel ya es viejo ,los cuartos no están completamente limpios ,pedí algo en la cocina y me lo dieron de mala gana ,pedi ayuda con un microondas tardaron mucho para llevarlo ,es caro para las condiciones de el hotel
Rosendo
Stayed 1 night in Feb 2024
Response from Nathacha Gonzalez on Mar 4, 2024
Estimado Sr Rosendo le agradecemos mucho su visita y sobre todo por escribirnos su comentario, lamentamos mucho que se haya marchado del hotel con una expectativa distinta a la que acostumbramos tener de nuestros huespedes, le ofrecemos nuestras mas sinceras disculpas y tomaremos en cuenta su comentarios para realizar los cambios de lugar que nos permitan ofrecerle una mejor experiencia en una proxima ocasion.
8/10 Good
THOMAS
Travelled with partner
Feb 17, 2024
Rundown but close to the airport.
THOMAS
Stayed 1 night in Feb 2024
Response from Nathacha Gonzalez on Feb 21, 2024
Dear Thomas thank you for your visit and for your comment, thank you for the suggestions, this allows us to see the points to improve and thus provide you with a better experience on a future occasion
Dear Rose we thank you very much for your visit and for writing us your wonderful comment, for us it was more than a pleasure to serve you, come back soon
6/10 Okay
John
Feb 14, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Old hotel, but conveniently close to the airport.
John
Stayed 1 night in Feb 2024
Response from Nathacha Gonzalez on Feb 21, 2024
Dear John thank you for coming, we will take your feedback into account to make the changes of venue and thus provide you with a better experience in the future
Great for a nights stay in order to get an early flight from SDQ.
Larry
Stayed 1 night in Feb 2024
Response from Nathacha Gonzalez on Feb 14, 2024
Dear Larry we are very grateful for your visit and especially for dedicating a minute of your time to write us your comment, it is a pleasure for us to have you at home so we hope it will not take long to visit us.
Very old and dirty, rooms smell really bad, the beds and pillows are extremely unconfortable
RADHAMES
Stayed 1 night in Feb 2024
Response from Nathacha Gonzalez on Feb 14, 2024
Dear Mr Radhames as we can see your stay was not as pleasant as it should have been and we are really sorry for that, we will take the measures of place to provide you with a better experience in the future if you give us the oportunity to chance your expectation.,
From the pictures you may think that this is a good chain hotel that will ensure you comfortable stay. Well it is not - the Quality sign should be removed immediately. The hotel is in a real bad shape. All the claims to comfort are a lie - the rooms and corridors are smelly, the AC is ancient and noisy, everything is very old and falling apart. The restaurant is basic if at all. I understand that it is not easy to find a good place in Boca Chica but it compares to all the bad ones and their price is less than a half. Avoid this hotel if you can.
Boris
Stayed 1 night in Feb 2024
Response from Nathacha Gonzalez on Feb 13, 2024
Dear Boris thank you very much for your visit and for dedicating a minute of your time to write us your comment, we are very sorry to read your comments and we really feel a great regret that you have left with that impression of the hotel, for us it is very important that the client who stays with us lives the best of experiences, We offer you our sincerest apologies and appreciate these suggestions that will allow us to improve and provide you with a better service on a future occasion
It was nice, I like that it’s close enough to the airport.
Claudia
Stayed 1 night in Feb 2024
Response from Nathacha Gonzalez on Feb 13, 2024
Dear Claudia we are very grateful for your visit and for leaving your comment about your experience with us, we are glad that your stay has been completely pleasant and we hope to serve you soon in the next occasion.
Thank you very much for your visit and for dedicating a minute of your time to write us your comment, it fills us with pride and pleasure to know that the time you spent between us was welcoming, we hope it will not be long before you visit us again
Great customer service from the check in to the restaurant and bar to the check out.
Baudilio
Stayed 1 night in Jan 2024
Response from Nathacha Gonzalez on Feb 13, 2024
Dear Braudilio we are more than grateful for your visit and for writing us this warm comment, what a joy it is to know that we managed to exceed your expectations, at Quality you will always have one more house, we look forward to seeing you soon
Service lady was really nice, but during the check-in the clerk was not nice he even throw our IDs back at us. Carpet is old and it doesn’t seem clean. Super noisy AC unit. Not enough towels in the room
Maria Jose
Stayed 1 night in Feb 2024
Response from Nathacha Gonzalez on Feb 13, 2024
Dear Maria Jose, thank you very much for coming and for your comment we are dismayed to read your message, we are truly sorry that your stay has not been as pleasant as it should have been, we will take the necessary measures to improve those points and thus offer you a better experience in the future
8/10 Good
Riddell
Feb 6, 2024
Liked: Cleanliness, staff & service
Clean place
Riddell
Stayed 1 night in Feb 2024
Response from Nathacha Gonzalez on Feb 8, 2024
Dear Riddell, thank you very much for your visit and for your comment, it is a pleasure to know you have a good stay with us, we hope you come back very soon.
No hot water in the shower, noises from refrigerator and air conditioning and room service phone not working
Verified traveller
Stayed 1 night in Feb 2024
Response from Nathacha Gonzalez on Feb 7, 2024
Dear Mr Jackson, thank you for visiting us and for leaving us your comment, for us it is of utmost importance the full satisfaction of those who visit us and we are very sorry that your stay is not as pleasant as it should have been, we will take the necessary measures to provide you with a better experience in the future if you give us the oportunity.
6/10 Okay
marie-eve
Travelled with family and small children
Jan 30, 2024
Liked: Staff & service
The hotel arranged for us a transportation from the airport. It was supposed to be 25 US dollars and i confirmed the price more than one time with them by email. Unfortunately, the driver asked us for 35 US dollars. Because he pick us up with a bigger car he said. But he took a bigger car because he took other clients with us. So plus charging us an extra 10$ he also got money from that other client. I wrote to the hotel about it and still have no answer back…
As for the hotel itself, the rooms need renovations. Our window glass was broken, the door handle too. It was clean but old. A lot of options at the breakfast buffet.
marie-eve
Stayed 1 night in Jan 2024
Response from Nathacha Gonzalez on Feb 1, 2024
Dear Mrs Marie-eve thank you very much for your visit and for your comment, as we can see your stay was not as pleasant as it should have been and we offer you our most sincere apologies, I assure you that we will take the necessary measures to provide you with a better experience in the future.
Dear Carlos, thank you for visiting us and for leaving us your comment, for us the full satisfaction of those who visit us is of utmost importance, we hope that your stay has been pleasant and hopefully you will give us the opportunity to serve you again
Dear Shevana, we thank you very much for your visit and especially for your comment, for us it will always be a pleasure to have your presence in our property and make you feel like home, but if there was something that did not meet your expectations we offer you apologies and we hope one day to improve your experience
The hotel is a little bit old with old furniture and pour bathroom settings.
Otherwise, the personel is very kind and reactive.
Monique
Stayed 1 night in Jan 2024
Response from Nathacha Gonzalez on Jan 29, 2024
Dear Monique, thank you very much for visiting us, it will always be a pleasant pleasure to serve you, we also thank you in advance for your suggestions which will be taken into account to improve and thus provide you with a better service on a next occasion.
6/10 Okay
Matthew
Jan 21, 2024
Matthew
Stayed 1 night in Jan 2024
Response from Nathacha Gonzalez on Jan 22, 2024
Dear MatthewThank yor for your visit and for your comment, I hope you have had a good time with us, come back soon
4/10 Poor
Esther
Jan 14, 2024
Liked: Staff & service
Disliked: Cleanliness, amenities
Esther
Stayed 7 nights in Jan 2024
Response from Nathacha Gonzalez on Jan 16, 2024
Dear EstherThank you for your visit and for your comment, for us always it is a pleasure to serve you and we apologize if there was anything that perhaps didn't allow you to have a memorable experience with us.
Nice property with brand new room. Ideal for an overnight close to airport. Quiet and clean, with breakfast included. Breakfast provides for all the basics.
Mara
Stayed 1 night in Jan 2024
Response from Nathacha Gonzalez on Jan 16, 2024
Dear MaraThank you very much for your pleasant visit and for writing us this warm comment, it fills us with pride to know that the time you spent with us was fabulous and I want you to know that we will always be willing to serve you and provide you with a quality service
10/10 Excellent
Lina
Jan 10, 2024
Lina
Stayed 1 night in Jan 2024
Response from Nathacha Gonzalez on Jan 30, 2024
Dear Lina Thank you for visiting us and for your comment, it was a nice pleasure to serve you and we hope you come back soon
2/10 Terrible
Sara
Travelled with family, Travelled with family and small children
Terrible, old, smell of cigarette in the room although we had paid an extra for a non smoking room. Unsafe area, we were advised by guard at entrance of criminal activities in the area and not to stop for any reason when in car.... Will never go back. Also noisy in the night.
Sara
Stayed 1 night in Jan 2024
Response from Nathacha Gonzalez on Jan 11, 2024
Dear Mrs SaraWe thank you very much for your visit and for writing us your comment, so we can notice your stay was not as pleasant as it should have been and we offer our most sincere apologies, it is worrying for us when a guest takes a perception of the hotel that is not what it should be, in Quality we always strive for our customers to live memorable experiences, I assure you your comment will be taken into account to improve and we would like you to give us the opportunity to live those changes and allow us to change your expectation.
6/10 Okay
Denise
Jan 7, 2024
Liked: Cleanliness, room comfort
Denise
Stayed 1 night in Jan 2024
Response from Nathacha Gonzalez on Jan 8, 2024
Estimada DeniseMuchisimas gracias por su visita y por su comentario el cual nos permite ver los puntos a mejorar y mantener un servicio de calidad para nuestros huespedes.Esperamos nos de la oportunidad de servirle una vez mas
6/10 Okay
Michael, Dublin
Jan 5, 2024
Michael
Stayed 1 night in Jan 2024
Response from Nathacha Gonzalez on Jan 8, 2024
Dear MichaelThank you for your visit and for your comment, it will help us to improve and give you better service in the future, always is great pleasure to serve you
8/10 Good
Sara
Dec 31, 2023
Sara
Stayed 1 night in Dec 2023
Response from Nathacha Gonzalez on Jan 2, 2024
Dear SaraThank you very much for choosing us and for writing us your warm comment, I hope your stay has been favorable and do not hesitate to visit us again, we will always be willing to give our best to provide you with a good service.
Dear EsperanzaThank you very much for your visit and for your comment, it will always be an honor to serve you I hope I will not be late to visit you again.
Dear BoonnieThank you very much for your visit and for your comment, it will always be an honor to serve you I hope I will not be late to visit you again.
10/10 Excellent
Rosa
Dec 19, 2023
Rosa
Stayed 1 night in Dec 2023
Response from Nathacha Gonzalez on Dec 29, 2023
Dear RosaThank you very much for your visit and for your comment, it will always be an honor to serve you I hope I will not be late to visit you again.
Dear JeffryThank you very much for your visit and for your comment, it will always be an honor to serve you I hope I will not be late to visit you again.
8/10 Good
Brycelaine
Dec 17, 2023
Disliked: Cleanliness, amenities
Brycelaine
Stayed 1 night in Dec 2023
Response from Nathacha Gonzalez on Dec 29, 2023
Dear BrycelaineThank you very much for your visit and for your comment, it will always be an honor to serve you I hope I will not be late to visit you again.