Outdoor pool, pool umbrellas

Reviews of Napolitano Hotel

3 out of 5
Napolitano Hotel
Av. George Washington No. 51, entre los dos obeliscos, Santo Domingo, Distrito Nacional

Reviews

7.4

Good

Rating 10 - Excellent. 228 out of 752 reviews" "
Rating 8 - Good. 231 out of 752 reviews" "
Rating 6 - Okay. 144 out of 752 reviews" "
Rating 4 - Poor. 80 out of 752 reviews" "
Rating 2 - Terrible. 69 out of 752 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ron, Miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Mar 2024

10/10 Excellent

Linette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encanto su ubicación, la limpieza de las habitaciones, el personal es estupendo en especial el de Jose (área de buffet) es muy atento y eficiente. Se que volveré pronto. * Por favor consideren poner calentador a la piscina es hermosa pero no la pude utilizar ya que el agua es demasiado fría.
Stayed 4 nights in Mar 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 1 night in Feb 2024

10/10 Excellent

Julissan

Travelled with partner
Love it here everything went well, very surprised with the breakfasts buffet included
Stayed 3 nights in Feb 2024

4/10 Poor

Hanoi

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The toilet was extremely dirty The beds only had a thin sheet and the pillows were old and stained.
Stayed 1 night in Feb 2024

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

EDUARDO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Vilmania

Liked: Cleanliness, staff & service, property conditions & facilities
All was well.

6/10 Okay

claudio

Travelled with group
Stayed 1 night in Dec 2023

8/10 Good

Yenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only inconvenience was the music playing until very late at night. But overall great hotel
Stayed 5 nights in Dec 2023

6/10 Okay

Marcel

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Beautiful building pool on the second floor has a amazing view. Wish they had a food package not just breakfast. Food not bad but for the same price you could stay in an all inclusive resort.
Stayed 3 nights in Dec 2023

4/10 Poor

Oscar

Stayed 3 nights in Dec 2023

10/10 Excellent

Keresha

Travelled with group
Liked: Amenities
The staff was very helpful.
Stayed 1 night in Dec 2023

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the location is very nice across the street from the ocean and nice view overlooking the main avenue el male con.
Stayed 2 nights in Nov 2023

2/10 Terrible

Yenifer

Stayed 3 nights in Nov 2023

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would love to visit this hotel again.
Stayed 1 night in Nov 2023

8/10 Good

LISMARIE, COTO LAUREL

Travelled with family
Liked: Cleanliness, staff & service, amenities
A pesar de que no es un hotel de lujo no estuvo mal. Los empleados muy atentos. La comida riquísima. Frente al Malecón que puedes caminar por el área. El Hotel si necesita algunas remodelaciones. Las alfombras huelen mucho a humedad y el aire no enfría mucho. Por lo demás estuvo bien
Stayed 6 nights in Nov 2023

10/10 Excellent

Yineyri Castillo

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Nov 2023

10/10 Excellent

Licto

Stayed 1 night in Nov 2023

4/10 Poor

Marlon

Travelled with group
Liked: Staff & service, amenities
No Air Conditioning
Stayed 1 night in Nov 2023

8/10 Good

arthur

Liked: Cleanliness, staff & service, property conditions & facilities
nice place. great area. exceptional staff. nice pool and restaurant area
Stayed 3 nights in Oct 2023

6/10 Okay

Vilmania

Stayed 2 nights in Oct 2023

10/10 Excellent

Jalean

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great. Staff was really friendly. Looking forward to visiting agai
Stayed 4 nights in Oct 2023

8/10 Good

Elvis

Stayed 5 nights in Sep 2023

10/10 Excellent

Vicente

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

jean

Stayed 1 night in Aug 2023

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent, great food
Stayed 2 nights in Aug 2023

8/10 Good

Frantz

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property location is amazing. The noise level at night with street vendors and activities is somtimes not the best.
Stayed 3 nights in Aug 2023

8/10 Good

Yarnit

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Las toallas se veían sucias , no estaban blancas total . La puerta del baño no podía abrir
Stayed 1 night in Jul 2023

10/10 Excellent

ALI

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Jul 2023

2/10 Terrible

manuel

Don’t stay in napolitano they don’t fine my recerbation
Stayed 5 nights in Jun 2023

10/10 Excellent

Ginnely, new york

Travelled with family
Food and drink was great , amazing view , walkable
Stayed 2 nights in Jun 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

4/10 Poor

Indi

Travelled with family
Disliked: Cleanliness, property conditions & facilities
This property is not what is used to be this is not even a 2 star hotel is really run down pool was closed during my stay i left a day after hallways have a bad smell even the bathroom from the room smelled like pee really bad the most uncomfortable pillows & bed i ever slept on also the ac on the room just don’t work properly is such a shame this place is so beat up i would never stay in this hotel again believe me you wouldn’t want to stay here is like a cheap motel beyond disappointed
Stayed 1 night in May 2023

10/10 Excellent

Johnny

Liked: Staff & service
Stayed 3 nights in May 2023

10/10 Excellent

Edsel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean. They have a friendly staff. breakfast was good. Great location
Stayed 2 nights in Mar 2023

10/10 Excellent

Lance

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time napolitano hotel
Napolitano hotel is a great place to stay.the food and staff are fantastic.
Stayed 2 nights in Mar 2023

10/10 Excellent

Santiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Always have a great time at Napolitano.. I think the only thing that needs is a better climate control in the rooms
Stayed 4 nights in Jan 2023
Response from team napolitano on Feb 3, 2023
thank you for your comments which will help us improve the hotel

10/10 Excellent

Nixon

Liked: Staff & service, amenities, property conditions & facilities
The room was nice and clean. I recommend this place and you don’t need to go out once they give a password your phone works great!
Stayed 11 nights in Jan 2023
Response from team napolitano on Feb 3, 2023
thank you for your comments

8/10 Good

Burke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Customer Service and very convenient Location!
Response from team napolitano on Feb 3, 2023
thank you for your comments

10/10 Excellent

Kerwin

Stayed 1 night in Dec 2022
Response from team napolitano on Feb 3, 2023
thank you for your rating!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Staff worked hard.
Response from team napolitano on Feb 3, 2023
thank you for your comments!

8/10 Good

Elfried

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2022

8/10 Good

Elfried

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Oct 2022

4/10 Poor

Jeffrey

Travelled with partner
Disliked: Property conditions & facilities
Couldnt open the door to room ended up numerous times going back down to lobby to keep telling fromt desk finally hotel sent a worker up to room to finally open room door , room dodnt have no blanket just a sheet on bed so air conditioning was extremely cold needed a blanket, hotel casino had cigarettes smell in air whole time
Stayed 1 night in Sep 2022

10/10 Excellent

jean

Stayed 5 nights in Aug 2022

10/10 Excellent

Jean Sony

Stayed 3 nights in Aug 2022

10/10 Excellent

Keila

Stayed 4 nights in Aug 2022

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service
The Staff is Very attentive.
Stayed 5 nights in Jun 2022
Response from Joleidy Burgos on Jul 18, 2022
thanks for Your Coments

8/10 Good

Blanchard Ms

Stayed 3 nights in Jun 2022