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Reviews of Luca Hotel by Heritage Residences Signature Collection

3.5 out of 5
Luca Hotel by Heritage Residences Signature Collection
Calle 19 de Marzo No. 164, Ciudad Colonial, Santo Domingo, Distrito Nacional

Reviews

9.2

Wonderful

Rating 10 - Excellent. 330 out of 476 reviews" "
Rating 8 - Good. 95 out of 476 reviews" "
Rating 6 - Okay. 27 out of 476 reviews" "
Rating 4 - Poor. 17 out of 476 reviews" "
Rating 2 - Terrible. 7 out of 476 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I
Stayed 2 nights in Apr 2024

6/10 Okay

Carlos

Liked: Staff & service
Stayed 2 nights in May 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is great. And well to help all the time.
Stayed 4 nights in May 2024

10/10 Excellent

CHARLES, Trjllo Alto

Business traveller
Liked: Cleanliness
Old world touch Staff very friendly
Stayed 1 night in May 2024

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. All the staff were very friendly and helpful. The manager was exceptional and the property and decor beautiful.
Stayed 4 nights in Apr 2024

10/10 Excellent

Kati

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Luca Oxo House was a wonderful hotel. The hotel was very accommodating. The staff was very friendly and helpful. I would highly recommend staying here!
Stayed 2 nights in Apr 2024

10/10 Excellent

Maria Mercedes

Stayed 3 nights in Apr 2024

2/10 Terrible

FERNANDO

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
1st night we had no power and it was terribly hot! we left the next day to another hotel in downtonw eventhough I had paid an extra night.
Stayed 2 nights in Mar 2024
Response from HRSC on May 23, 2024
Dear Fernando, We are sad to read this terrible experience. However we are not sure this review comes from your stay with us due to our property has its own emergency plant. In any case, we are here to assist our guest and we will remain always at your disposal.Best regards,HRSC

10/10 Excellent

Ma

Stayed 8 nights in Mar 2024

10/10 Excellent

Kenia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean and excellent service. Highly recommended We’ll be back soon.
Stayed 2 nights in Mar 2024

6/10 Okay

Omer, new york

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It's a cute place but a bit run down. The rooms had a bit of an moldy smell and will need a bit more up keep. The staff was so sweet and nice. Breakfast is basic. The location is good but the place definitely needs more TLC.
Stayed 1 night in Mar 2024

10/10 Excellent

Christopher

Liked: Staff & service
Very friendly and welcoming staff.
Stayed 3 nights in Mar 2024

10/10 Excellent

Corrine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We liked the character of the hotel. The rooms were very comfortable and the staff were excellent. The owners and the staff were very attentive to the personal needs of every guest. One of the things they did for me was to make a special trip to get me gluten free snacks. It was very much appreciated.
Stayed 1 night in Mar 2024

8/10 Good

nikita

Liked: Cleanliness, staff & service
The bath room need be looked into… the pitch on shower stall need to be adjusted.
Stayed 1 night in Feb 2024

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Nemanja

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo fue muy muy bien. Nos gustó mucho
Stayed 3 nights in Feb 2024

10/10 Excellent

Samantha

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay at the Luca Hotel! The courtyard was incredibly cute, the rooms were clean, the beds were comfortable, and the staff were amazing and so accommodating. There were tons of bars and restaurants near the hotel. We would absolutely stay here again and would recommend to anyone spending time in the colonial city.
Stayed 1 night in Feb 2024

10/10 Excellent

Garnet, Milledgeville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was really cute and everybody was really friendly, even though we only speak English. They helped us with finding good restaurants and it is located right next to The main tourist attractions. I would highly recommend this hotel, especially if you like a smaller venue.
Stayed 3 nights in Feb 2024

10/10 Excellent

Valentina

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

6/10 Okay

Rick

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was absolutely amazing, so was the patio courtyard? The water was hot and cold in the shower the TV didn’t work, and there was a lot of little things that needed to be fixed to help with the value to the cost of staying there. Luckily, the staff made out for it. They were so courtesy, courteous and inviting and helpful. Especially this European guy that I was like a manager. He was really great.
Stayed 2 nights in Feb 2024
Response from LH on Feb 14, 2024
Hi Rick!We really appreciate your comments and feedback as they are very important for us to improve our service. We hope to see you soon again.Best regards,LH

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jan 2024

8/10 Good

Roberto, San juan

Overall I liked Hotel Luca.
Stayed 2 nights in Jan 2024

4/10 Poor

alexander

Stayed 1 night in Jan 2024
Response from Alexander on Feb 5, 2024
Hello AlexanderWe are sad to read your note. However we are 100% focused on guest and we will talk with the team in order to understand why you did not enjoy your stay with us as expected. In this regards, it is very important to note that we always remain at guest disposal to assist them with anything they could need and invite everyone to contact us during their stay to make our best tu support you and get the experience you are looking for.Best regards,CBH

10/10 Excellent

Jorge

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent stay,wonderful breakfast.
Stayed 1 night in Jan 2024

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were very attentive and treated us well and we enjoyed our stay
Stayed 2 nights in Jan 2024

10/10 Excellent

Mariana

Stayed 1 night in Jan 2024

10/10 Excellent

Monika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am very satisfied with this reservation. Hotel is beautiful, cozy and rooms very comfortable and clean. Walking distance from many restarurants and the Colonial Zone most important spots. Only street parking available and must times is crowed.The staff is extremely friendly and willing to help you have a pleasent.stay It was my boyfriends birthday and everyone congratulated him and even gave him a bottle of wine as a gift. We will defintely come back.

2/10 Terrible

vincent

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Unsatisfied
The gentleman at the desk was very unpleasant and had no customer service manners, he felt annoyed by the guest.
Stayed 1 night in Jan 2024
Response from No name on Feb 5, 2024
Dear GuestWe are sad to read your note and we will do our best to understand why you did not enjoy your stay with us as expected. In this regards, it is very important to note that we always remain at guest disposal to assist them with anything they could need and invite everyone to contact us during their stay to make our best tu support you and get the experience you are looking for.Best regards,CBH

10/10 Excellent

Donald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, amenities
Missing Parking
Stayed 1 night in Jan 2024

10/10 Excellent

Shawn

Liked: Cleanliness, amenities, property conditions & facilities
The hotel was in a good area around shopping , bars and restaurants. The room was cleaned and pretty spacious. They also offered breakfast in the morning. All in all, good price, good location and safe.
Stayed 2 nights in Jan 2024

6/10 Okay

Marianella

Disliked: Property conditions & facilities, room comfort
Agua caliente nunca funciono El control remoto del TV no funcionó Las sabanas de baja calidad o muy usadas Las almohadas tenían un olor particular El desayuno muy simple
Stayed 2 nights in Jan 2024

10/10 Excellent

Enrique

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms and property, friendly and helpful staff
Stayed 2 nights in Dec 2023

6/10 Okay

Sathia

Stayed 1 night in Jan 2024

6/10 Okay

Clarence

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 5 nights in Dec 2023

10/10 Excellent

Yamila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Ana

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We did not end up staying at this place. There were no rooms available for me and my friend. 3 confirmed rooms in total and none was available. The manager eventually moved us to a nice place but they did not tell us the situation and kept telling us to wait and wait. It tooks us about 1.5 hrs to get to the new place. Which was nice but not a hotel and therefore has no service. Not even coffee. If you are going to book here, I am not sure how you can guarantee actually staying here.

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stars!
Great location. Staff is amazing. Nice breakfast.
Stayed 1 night in Dec 2023

10/10 Excellent

Samir, Olathe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable beds and updated furnishings. It was quiet while we were there. I dont think they were at full capacity. The jacuzzi (not heated) and rooftop patio is nice. The rooftop bar was not open when we were there. Front desk staff were very helpful, gave good recommendations for dining and entertainment, of which there are many options within walking distance.

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was well kept and had a nice little courtyard you walk through to get to the rooms. Staff was extremely friendly and checked us in without a problem (we spoke very little Spanish but they made the process easy). The room was very nice as well as the bathroom. We ended up talking to the manager (or owner) who spoke English and gave us some tips on where to go and where they were holding a free concert in the park. The few downsides I can share were there were quite a few mosquitos inside the room (more than I noticed outside) and the rooftop bar was not open while we were there. Overall, it was a great place to stay with extremely friendly staff and a convenient location that's very walkable.
Stayed 1 night in Dec 2023

8/10 Good

Carlos, MIAMI

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The hotel is really beautiful with excellent location, the staff is friendly, the shower in my room had excellent pressure but a lot of the water ran out of the cabin, also the listing is wrong regarding to the parking, they don’t have any, but you can park in the street depending availability Overall a good experience
Stayed 1 night in Dec 2023

10/10 Excellent

Brandon

Stayed 2 nights in Dec 2023

10/10 Excellent

Irwin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Paulo

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Yrdja

Travelled with family and small children
Liked: Cleanliness, staff & service
Rooms are cozy but no nice views from the windows. Staff was very friendly. Nice restaurants and cafes on walking distance.

10/10 Excellent

woldemar

Stayed 7 nights in Mar 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding customer service, beautiful room and comfortable.
Stayed 2 nights in May 2023

10/10 Excellent

Dante

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access, walkable distance to stores.
Stayed 1 night in May 2023