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Reviews of El Beaterio

3 out of 5
El Beaterio
Calle Duarte Numero 8, Santo Domingo, Distrito Nacional

Reviews

9.2

Wonderful

Rating 10 - Excellent. 215 out of 311 reviews" "
Rating 8 - Good. 76 out of 311 reviews" "
Rating 6 - Okay. 11 out of 311 reviews" "
Rating 4 - Poor. 4 out of 311 reviews" "
Rating 2 - Terrible. 5 out of 311 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tamera

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very historical property and has been lovingly restored and furnished. I felt like a was sleeping in a piece of history. The breakfast was great and the staff made was feel at home and were extremely friendly and helpful.
Stayed 1 night in May 2024

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff (Thank You Ms. Damaze & Mr. Jose) and customer service. :)
Stayed 2 nights in May 2024

10/10 Excellent

Janelly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. A nice cozy spot
Stayed 2 nights in May 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff!
Stayed 4 nights in Apr 2024
Response from Directora de operaciones on May 10, 2024
Dear guest:Thank you very much for taking the time to share the experience of your stay at El Beaterio Casa Museo, We are pleased to know how satisfied you are with our services. Thank you for highlighting the aspects that contributed to your memorable stay like the staff. We would like to welcome you soon.Regards,Rosemary de Leon

10/10 Excellent

herve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
just love the place the staff and its location.
Stayed 1 night in Apr 2024
Response from Directora de operaciones on May 2, 2024
Dear guest:Thank you very much for taking the time to share the experience of your stay at El Beaterio Casa Museo, We are pleased to know how satisfied you are with our services. Thank you for highlighting the aspects that contributed to your memorable stay like the area, the staff, the location, etc. We would like to welcome you soon.Regards,Rosemary de Leon

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for the attention
Stayed 1 night in Apr 2024
Response from Directora de operaciones on May 2, 2024
Dear guest:Thank you very much for taking the time to share the experience of your stay at El Beaterio Casa Museo, and for your score of 5 out of 5. We are pleased to know how satisfied you are with our services. We would like to welcome you soon.Regards,Rosemary de Leon

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful quaint hotel in great location.
Stayed 1 night in Mar 2024
Response from Directora de operaciones on May 2, 2024
Dear guest:Thank you very much for taking the time to share the experience of your stay at El Beaterio Casa Museo, We are pleased to know how satisfied you are with our services. Thank you for highlighting the aspects that contributed to your memorable stay. We would like to welcome you soon.Regards,Rosemary de Leon

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Historic property with gorgeous spacious rooms and tropical garden.
Stayed 1 night in Mar 2024
Response from Directora de operaciones on May 2, 2024
Dear guest:Thank you very much for taking the time to share the experience of your stay at El Beaterio Casa Museo, We are pleased to know how satisfied you are with our services. Thank you for highlighting the aspects that contributed to your memorable stay. We would like to welcome you soon.Regards,Rosemary de Leon

10/10 Excellent

Maria Carmen

Stayed 1 night in Mar 2024
Response from Directora de operaciones on May 2, 2024
Dear guest:Thank you very much for taking the time to share the experience of your stay at El Beaterio Casa Museo, and for your score of 5 out of 5. We are pleased to know how satisfied you are with our services. Best regards,Rosemary de Leon

10/10 Excellent

Cesarina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Directora de operaciones on Apr 1, 2024
Dear guest:Thank you very much for taking the time to share the experience of your stay at El Beaterio Casa Museo, We are pleased to know how satisfied you are with our services. Thank you for the highest score. We would like to welcome you soon.Regards,Rosemary de Leon

10/10 Excellent

Sasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has amazing history and energy and the warmest staff.
Stayed 1 night in Mar 2024
Response from Directora de operaciones on Apr 1, 2024
Dear guest:Thank you very much for taking the time to share the experience of your stay at El Beaterio Casa Museo, We are pleased to know how satisfied you are with our services. Thank you for highlighting the aspects that contributed to your memorable stay like the history, the staff, etc. We would like to welcome you soon.Regards,Rosemary de Leon

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Colonial Santo Domingo Hotel
Very friendly staff. Front desk is fluent in English. Very attentive to my needs. Great interior decorations.., it’s like staying in a museum. Highly recommend if you are looking to stay in the historic district
Stayed 1 night in Feb 2024
Response from Directora de operaciones on Feb 21, 2024
Dear guest:Thank you very much for taking the time to share the experience of your stay at El Beaterio Casa Museo, We are pleased to know how satisfied you are with our services. Thank you for highlighting the aspects that contributed to your memorable stay like the area, the staff, the breakfast, etc. We would like to welcome you soon.Regards,Rosemary de Leon

8/10 Good

Julia

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Lovely setting.
Great location and history. Excellent breakfast and beautiful setting with a lovely courtyard. The shower in my room did not have a working drain. I asked for this to be fixed (showered in 4 inches of standing water and tiles was slippery from all the soap build up) but sadly it wasn't.
Stayed 3 nights in Feb 2024
Response from Directora de operaciones on Feb 20, 2024
Dear guest:Thank you very much for taking the time to share the experience of your stay at El Beaterio Casa Museo, We are thoroughly disappointed in not being able to provide you with a better service to your expectations. Please accept my sincere apologies. We have taken very serious note of your comments and will do our utmost to rectify them at the earliest. With warm regards, Rosemary de Leon

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Directora de operaciones on Feb 7, 2024
Estimado cliente:Agradecemos que tomara su tiempo para calificarnos. Nos sentimos muy satisfechos de saber que su estancia fue memorable basado en su puntuación 5 de 5. Esperamos que en su próxima visita a Santo Domingo podamos ofrecerle nuevamente nuestros servicios.Cordialmente,Rosemary de Leon

10/10 Excellent

RORY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the quaint old-world charm that the property exudes in La Zona Colonial while being walking distance from many shops, cafes, restaurants, bars and nightlife.
Stayed 2 nights in Dec 2023
Response from Operations manager on Jan 4, 2024
Dear guest:Thank you very much for taking the time to share the experience of your stay at El Beaterio Casa Museo, We are pleased with your score of 5 out of 5. We would like to welcome you shortly.Regards,Rosemary de Leon

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming hotel in the colonial area, very close to good restaurants. We stayed for 7 nights with the family and discovered something new every day in this charming part of the city. The service was excellent, the breakfast was freshly prepared every morning. I understand this is a very old building so amenities are limited but regardless we had a great time and highly recommend this hotel. Worth noting there are quite a few tourism security guards making sure the area is safe for tourist to walk even late in the evening, se we felt safe the entire time we were there
Stayed 8 nights in Dec 2023
Response from Operations manager on Jan 4, 2024
Dear guest:Thank you very much for taking the time to share the experience of your stay at El Beaterio Casa Museo, We are pleased to know how satisfied you are with our services. Thank you for highlighting the aspects that contributed to your memorable stay like the area, the staff, the breakfast, etc. We would like to welcome you soon.Warm regards,Rosemary de Leon

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel in nice location.
Great location in heart of colonial old city. The rooms are very rustic. Only thing is that the bed is a bit old and sunk in a lot. But still comfortable. A solid 4 out of 5. But staff wasn’t able to help with luggage. Breakfast okay but wasn’t out of this world like other reviews had said.
Stayed 2 nights in Dec 2023
Response from Directora de operaciones on Dec 26, 2023
Dear guest:Thank you very much for taking the time to share the experience of your stay at El Beaterio Casa Museo, Thank you for highlighting the points that were important for you for positive and for suggestions. We appreciate especially your suggestion and you can be sure that it will be taken into account. We would like to welcome you soon.Regards,Rosemary de Leon

10/10 Excellent

peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An absolutely beautiful setting. Beautiful room. Great breakfast. Wonderful linens on the bed. Polite and professional staff. You can’t ask for more
Stayed 1 night in Nov 2023
Response from Directora de operaciones on Nov 29, 2023
Dear guest:Thank you very much for taking the time to share the experience of your stay at El Beaterio Casa Museo, we are pleased to know how satisfied you are with our services. We would like to welcome you in the near future.Regards,Rosemary de Leon

8/10 Good

Vinessa

Liked: Cleanliness, staff & service
A quaint hotel located in a safe and walkable area. My only negative was that to access rooms on the second floor you are required to walk up in areas that are not covered, which if raining (as it was heavily during my stay) will cause you to get very wet.
Stayed 2 nights in Nov 2023
Response from Directora de Operaciones on Nov 12, 2023
Dear guest: Thank you for visiting El Beaterio. We are pleased to have had the opportunity to serve you. Thank you for your feedback and for highlighting the aspects that made your experience memorable. We hope to see you again soon on your next visit to Santo Domingo. Best regards, Rosemary de León

10/10 Excellent

Fannie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Directora de Operaciones on Nov 8, 2023
Dear guest: Thank you for visiting El Beaterio. We are pleased to have had the opportunity to serve you. We hope to see you again soon on your next visit to Santo Domingo. Best regards, Rosemary de León

10/10 Excellent

Steve

Travelled with family, Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
Excellent customer service, breakfast and location.
Stayed 3 nights in Oct 2023
Response from Directora de Operaciones on Nov 8, 2023
Dear guest: Thank you for visiting El Beaterio. We are pleased to have had the opportunity to serve you. Thank you for your feedback and for highlighting the aspects that made your experience memorable. Thank you for your suggestion. We hope to see you again soon on your next visit to Santo Domingo. Best regards, Rosemary de León

10/10 Excellent

ADILKA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique museum house
Great place, friendly stuff
Breakfast at the courtyard
Delicious breakfast
A view from my room
Stayed 3 nights in Oct 2023
Response from Directora de Operaciones on Nov 8, 2023
Dear guest: Thank you for visiting El Beaterio. We are pleased to have had the opportunity to serve you. Thank you for your feedback and for highlighting the aspects that made your experience memorable. Thank you for your suggestion. We hope to see you again soon on your next visit to Santo Domingo. Best regards, Rosemary de León

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt welcome!! Great place, quiet, walkable, everything is within 10 minutes walk:
Stayed 3 nights in Oct 2023
Response from Directora de Operaciones on Nov 8, 2023
Dear guest: Thank you for visiting El Beaterio. We are pleased to have had the opportunity to serve you. Thank you for your feedback and for highlighting the aspects that made your experience memorable. Thank you for your suggestion. We hope to see you again soon on your next visit to Santo Domingo. Best regards, Rosemary de León

6/10 Okay

richard

Liked: Amenities
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Directora de Operaciones on Nov 8, 2023
Dear guest: Thank you for visiting El Beaterio. We are pleased to have had the opportunity to serve you. Thank you for taking the time to rate us, we would have liked you to detail the reason why your experience has not been satisfactory, we hope to have the opportunity to serve you again on your next visit to Santo Domingo. Best regards, Rosemary de León

10/10 Excellent

nelson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Directora de Operaciones on Nov 8, 2023
Dear guest: Thank you for visiting El Beaterio. We are pleased to have had the opportunity to serve you. We hope to see you again soon on your next visit to Santo Domingo. Best regards, Rosemary de León

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
The property was convenient and beautiful. This place has historical value which was very interesting. I did pay for the nicer room my last night and did not receive the deluxe that is my only real complaint.
Stayed 1 night in Sep 2023
Response from Rosemary de Leon on Oct 2, 2023
Dear guest:Thank you very much for taking the time to share the experience of your stay at El Beaterio Casa Museo, we are pleased to know how satisfied you are with our services. About the new reservation for extending one night more, there was confusion giving him the opportunity to have the same room. We regret not having known these details in time to satisfy them and be able to resolve them in time, because for us the satisfaction of our clients is part of our identity and we take it very seriously. We would like to welcome you in the near future.Regards,

10/10 Excellent

Amrita Devi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
would more likely to recommend this hotel to my friends. Very friendly staff and comfortable environment.
Stayed 4 nights in Aug 2023
Response from Directora de operaciones on Sep 5, 2023
Dear guest:Thank you very much for taking the time to share the experience of your stay at El Beaterio Casa Museo, we are pleased to know how satisfied you are with our services. We would like to welcome you in the near future.Regards,Rosemary de Leon

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very historic and charming
Everything was really quite nice and pleasant. It’s a unique experience in a old world building. For us the rooms are nice for a short stay but perhaps a little small for a long stay. The roof top seating is an excellent feature. The atrium and overall decor as well as historic information was great.
Stayed 1 night in Aug 2023
Response from Directora de operaciones on Sep 1, 2023
Dear guest:Thank you very much for taking the time to share the experience of your stay at El Beaterio Casa Museo, we are pleased to know how satisfied you are with our services. We would like to welcome you in the near future.Regards,Rosemary de Leon

10/10 Excellent

herve

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Good location and quiet. bedding could get an upgrade
Stayed 1 night in Jul 2023
Response from Directora de operaciones on Jul 31, 2023
Dear guest:Thank you very much for taking the time to share the experience of your stay at El Beaterio Casa Museo, we are pleased to know how satisfied you are with our services. Thank you for your suggestion for sure we will take it into account. We would like to welcome you in the near future.Regards,Rosemary of Leon

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their customer services, is very clean, and knowing how old the building is it history i would go back
Stayed 2 nights in Jul 2023
Response from Directora de operaciones on Jul 31, 2023
Dear guest:Thank you very much for taking the time to share the experience of your stay at El Beaterio Casa Museo and for your score 5 of 5. We are pleased to know how satisfied you are with our services. We would like to welcome you in the near future.Regards,Rosemary de Leon

10/10 Excellent

Kayla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place. It was quiet, peaceful, and friendly. Importantly, it is close to Columbus Square and many, many historic sites. There's a grocery store about a 1 minute walk away, as well as several artisan shops and restaurants about a 5 minute walk away. You really couldn't beat that! The bed was comfortable, the A/C was cold, the shower had very good pressure and hot water. We stayed in a second floor room that was just so cute. Would definitely recommend.
Stayed 4 nights in May 2023
Response from Directora de operaciones on May 25, 2023
Dear guest: Thank you for visiting El Beaterio. We are pleased to have had the opportunity to serve you. Thank you for your feedback 5 of 5 and for highlighting the aspects that made your experience memorable like our strategic location, the comfort, quiet spaces, and friendly staff. We hope to see you again soon on your next visit to Santo Domingo. Best regards, Rosemary de León

10/10 Excellent

Terrence R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Directora de operaciones on Apr 14, 2023
Dear guest: Thank you for visiting El Beaterio. We are pleased to have had the opportunity to serve you. Thank you for your feedback 10 of 10. We hope to see you again soon on your next visit to Santo Domingo. Best regards, Rosemary de León

10/10 Excellent

sheila

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It is very beautiful and cozy
Stayed 1 night in Apr 2023
Response from Directora de operaciones on Apr 11, 2023
Dear guest: Thank you for visiting El Beaterio. We are pleased to have had the opportunity to serve you. Thank you for your feedback and for highlighting the aspects that made your experience memorable. We hope to see you again soon on your next visit to Santo Domingo. Best regards, Rosemary de León

6/10 Okay

Erica

Liked: Staff & service, amenities
The hotel had a very cool, historical feel, but they didn’t come clean the room after the first day. There was construction going on early in the morning.
Stayed 2 nights in Mar 2023
Response from Directora de operaciones on Mar 22, 2023
Dear guest: Thank you for visiting El Beaterio. We are pleased to have had the opportunity to serve you. Thank you for highlighting the historical characteristic of El Beaterio. We are very sorry to hear your stay with us was not perfect. We regret not having known these details in time to satisfy them and be able to resolve them in time, because for us the satisfaction of our clients is part of our identity and we take it very seriously.With warm regards, Rosemary de Leon Operation manager

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Rosemary de León on Apr 3, 2023
Dear guest: Thank you for visiting El Beaterio. We are pleased to have had the opportunity to serve you. Thank you for your feedback and for highlighting the aspects that made your experience memorable. We hope to see you again soon on your next visit to Santo Domingo. Best regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel and helpful reception
Hotel was beautiful, room was comfortable and clean. The young man at the front desk helped us to arrange an early morning taxi to the airport. The rooftop terrace was also a nice spot to hang out. Our only negative was the night club around the corner had loud music well after midnight, so if you’re a light sleeper it might bother you. We were there on a Friday so may not be an issue during the week. Would still stay here again.
Stayed 1 night in Feb 2023
Response from Directora de Operaciones on Feb 20, 2023
Dear guest:Thank you very much for taking the time to share the experience of your stay at Casa Museo, we are pleased to know how satisfied you are with our services. We sorry, your experience wasn't perfect for external issues. We would like to welcome you in a near future.Regards,Rosemary of Leon

10/10 Excellent

Ronnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Gem
What a lovely place, like stepping back several centuries, with the comfort of today. We loved our stay.
Stayed 2 nights in Jan 2023
Response from Directora de Operaciones on Feb 17, 2023
Dear guest: Thank you very much for taking the time to share the experience of your stay at Casa Museo, we are pleased to know how satisfied you are with our services. We would like to welcome you in a near future. Regards, Rosemary de Leon

8/10 Good

Catherine, Thames Ditton

Liked: Cleanliness, staff & service, property conditions & facilities
El Beaterio is charming property and the staff are very friendly. The location is safe and walkable to many restaurants, which is good because on-site dining is not available beyond breakfast. As other reviewers have said, the breakfast is really lacking. I have never been to a hotel that has so few options at breakfast. Unfortunately during my stay they ran out of pineapple several times because two guests took the entirety of that day's pineapple allowance for themselves. I did see another guest complain and the kitchen staff couldn't do anything about it. This is something management should review, as the lack of options at breakfast is a trend among feedback. The only beverage options at breakfast are juice (if they have it) and coffee. The kitchen staff are perfectly lovely and making the best of the limited options management has given them. The rooms are comfortable, though not ideal if you're keen on having a lot of natural light. I did like that I didn't have to use the AC in the 30C heat as the rooms keep cool. The shower had good water pressure and enough hot water for me to use. The hotel is very safe and you have to buzz to be let on the property, which added an extra layer of security. I appreciated that. Communication in arranging an airport transfer prior to my stay was excellent. Overall, I would recommend this to someone who doesn't need a pool or many options at breakfast and appreciates having security and a good location while in SD.
Stayed 3 nights in Feb 2023
Response from Directora de operaciones on Feb 14, 2023
Dear guest: Thank you for visiting El Beaterio. We are pleased to have had the opportunity to serve you. We are very sorry to hear your stay with us was not perfect. Your feedback is very important to us, and we have passed along your comments regarding the issues that affected your stay here to the appropriate departments. Please think of us when planning your next visit to Santo Domingo, as we would be very grateful for another opportunity to earn your trust. Thank you for your feedback and we hope to serve you again soon. Sincerely, Rosemary de Leon

10/10 Excellent

Andre

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Staff were all very friendly. Ver safe area and only a few short blocks El Conde, restaurants and many historical sites.
Stayed 4 nights in Feb 2023
Response from Directora de Operaciones on Feb 14, 2023
Dear guest: Thank you very much for taking the time to share the experience of your stay at Casa Museo, we are pleased to know how satisfied you are with our services. We would like to welcome you in a near future. Regards, Rosemary de Leon

10/10 Excellent

Grace

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and the hotel is beautiful and quiet
Stayed 2 nights in Feb 2023
Response from Directora de Operaciones on Feb 14, 2023
Dear guest: Thank you very much for taking the time to share the experience of your stay at Casa Museo, we are pleased to know how satisfied you are with our services. We would like to welcome you in a near future. Regards, Rosemary de Leon

8/10 Good

Daniel Frias

Liked: Cleanliness, staff & service, property conditions & facilities
Great location! Walking distance to the Calle Conde and historic spots in the city. Free breakfast but it’s the same thing everyday. Historical building but no pool, gym, etc. or other resort style amenities. Small rooms but the staff keep it clean. Staff is nice but the young receptionists need better customer service. The highlight were the kitchen staff during the week and “Daimas” a Haitian Receptionist that works 3 to 10 pm. Super friendly and helpful. Rooftop terrace is awesome!
Stayed 7 nights in Jan 2023
Response from Directora de operaciones on Feb 14, 2023
Dear guest: Thank you for visiting El Beaterio. We are pleased to have had the opportunity to serve you. Thank you for your feedback and for highlighting the aspects that made your experience memorable. Thank you for your suggestion it is very important for us. We hope to see you again soon on your next visit to Santo Domingo. Best regards, Rosemary de León

8/10 Good

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great but I would recommend not taking room 1, the noise from the lobby and people constantly walking past was a lot.
Stayed 2 nights in Jan 2023
Response from Directora de operaciones on Feb 14, 2023
Dear guest: Thank you for visiting El Beaterio. We are pleased to have had the opportunity to serve you. Thank you for your feedback and for highlighting the aspects that made your experience memorable. Thank you for your suggestion. We hope to see you again soon on your next visit to Santo Domingo. Best regards, Rosemary de León

10/10 Excellent

Matthew

Response from Directora de Operaciones on Nov 8, 2023
Dear guest: Thank you for visiting El Beaterio. We are pleased to have had the opportunity to serve you. We hope to see you again soon on your next visit to Santo Domingo. Best regards, Rosemary de León

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is in a colonial building. The rooms are comfortable, clean, and spacious. Really intimate and small great for a good night's rest.
Response from Directora de operaciones on Jan 20, 2023
Dear guest:Thank you very much for taking the time to share the experience of your stay at Casa Museo, we are pleased to know how satisfied you are with our services. We would like to welcome you in a near future.Regards,Rosemary of Leon

10/10 Excellent

Vianka

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great boutique and would recommend to anyone visiting.
Response from Directora de operaciones on Jan 20, 2023
Dear guest:Thank you very much for taking the time to share the experience of your stay at Casa Museo, we are pleased to know how satisfied you are with our services. We would like to welcome you in a near future.Regards,Rosemary de Leon

10/10 Excellent

CARLOS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is awesome, thank you to everyone. Clean, comfortable and well ventilated rooms with a lot of natural light. Delicious 😋 breakfast. Very quiet neighborhood. 5 minutes walk to all the historical places. All the building is extremely beautiful.
Response from Directora de operaciones on Jan 20, 2023
Dear guest: Thank you very much for taking the time to share the experience of your stay at Casa Museo, we are pleased to know how satisfied you are with our services. We would like to welcome you in a near future.Regards,Rosemary de Leon

4/10 Poor

Gaylene

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bed was comfortable and bathroom were ok. Floors were old stone but very dirty. Feet were black just from walking around. Did not receive an upgrade, there was nicer newer upgrades rooms across from us that we were never offered. Had to make sure rooms were ready still at 500pm? We were told not to park on the street because of security; so had to park in a public lot 2 blocks away and walk to get car at 400am to get to airport. Had to make special areangements w parking co as they are not normally open by then. Risking whether they would really be there to open and the fact that we might get robbed walking there at those hours. As there were many many ?? people hanging out in park during that hour which was scary. Probably won’t return back to that location. Liked the historical district though. Breakfast was ok nothing over the top! Staff was friendly.
Response from Directora de operaciones on Jan 20, 2023
Dear guest: Thank you for visiting El Beaterio. We are pleased to have had the opportunity to serve you. We are very sorry to hear your stay with us was not perfect. Unfortunately, the courtesy upgrades are subject to availability and we did not available at that opportunity.The check-in time is at 3:00 pm we passed to the appropriate departments to monitor what has happened for futures guest.El Beaterio doesn't have parking but 2 blocks the is a municipal park but if you had to use your vehicle too early you must inform the receptionist who can advise you so that the process is safe.We regret not having known these details in time to satisfy them and be able to resolve them in time, because for us the satisfaction of our guests is part of our identity and we take it very seriously.Thank you for your feedback and we hope to serve you again soon. Sincerely, Rosemary de Leon

10/10 Excellent

Julio

Stayed 2 nights in Nov 2022
Response from Directora de operaciones on Dec 12, 2022
Dear guest: Thank you very much for taking the time to share the experience of your stay at Casa Museo, we are pleased to know how satisfied you are with our services. We would like to welcome you in a near future.Regards,Rosemary de Leon

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, cute space, excellent choice
Overall a great stay. The whole building was lovely and the room well-appointed. The stone cut down on noise. The bed was fairly comfortable (two twins pushed together to form a king). The staff members were friendly though I never met the owners or saw consistent staff from day to day. The breakfast was decent though nothing too special—eggs made to order and then a spread with fruit, cereal, one type of cheese, etc. The location was great—easy to get to all the spots in the colonial area quickly and on foot. I would definitely stay again if back in the area.
Stayed 2 nights in Nov 2022
Response from Directora de operaciones on Dec 2, 2022
Dear guest: Thank you for visiting El Beaterio. We are pleased to have had the opportunity to serve you. Thank you for your feedback and for highlighting the aspects that made your experience memorable. Thank you for your suggestion. We hope to see you again soon on your next visit to Santo Domingo. Best regards, Operations manager

10/10 Excellent

Gabriel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good place!
Stayed 1 night in Nov 2022
Response from Directora de operaciones on Nov 11, 2022
Dear guest: Thank you very much for taking the time to share the experience of your stay at Casa Museo, we are pleased to know how satisfied you are with our services. We would like to welcome you in a near future.Regards,Rosemary of Leon