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Reviews of Hotel Gran Club Santa Lucía - All Inclusive

3 out of 5
Hotel Gran Club Santa Lucía - All Inclusive
Avenida Tararaco, Nuevitas, Santa Lucia, Camaguey

Reviews

6.4
Rating 10 - Excellent. 1 out of 9 reviews" "
Rating 8 - Good. 3 out of 9 reviews" "
Rating 6 - Okay. 3 out of 9 reviews" "
Rating 4 - Poor. 1 out of 9 reviews" "
Rating 2 - Terrible. 1 out of 9 reviews" "

6.4/10

Cleanliness

6.0/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2020

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness
I really won't recommend this location ton spent time with your family and enjoy your vacations.
Stayed 2 nights in Oct 2019
Response from Yurina , Sales Manager on Oct 15, 2019
Good morning. We are very sorry to hear you had a bad experience in our hotel. We would have loved to know of it while you were in the hotel. Sincerely Yurina , Sales Manager

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible condition the food terrible the service terrible the room terrible
Stayed 4 nights in Sep 2019

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Whether was good and hotel clean. The only negative was booking through hotels.com. When we arrived the hotel never recieved our booking and it wasnt easy trying to communicate to hotels.com and we ended up having to leave a day earlier because the hotel was booked and hotels.com wont refund the one day.
Stayed 6 nights in Jul 2019

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service
Do not stay here. Rude front desk
Rude people in the front desk area. The Cubans are treated differently that foreigners. They are rude to their nationals. Wouldn’t stay there again.
Response from Yurina Otero on Mar 24, 2018
Dear guest, first we would like to apologize for the inconveniences during your stay in our hotel. We always liek to know before a customer leaves the hotel because this enable us to find a solution while on the resort. In our hotel there are only customers, we make no distinction between nationalities that is why many Cuban citizens as well as foreigners prefer us for their holidays. It would be our pleasure to have you back in our hotel and we are confident your opinion will change since we do appreciate this kind of commentaries for our improvement, though it make us sad at the same time. Yurina Otero, Sales Manager

8/10 Good

Erenia

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Bellísimo mare
È andata abbastanza bene ....il rapporto qualità prezzo mi è parso giusto .
Stayed 3 nights in Mar 2020

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
All inclusive but excluding Mohito. If no tip, no smile.
Stayed 6 nights in Jan 2020

8/10 Good

Leire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018
Response from Yurina on Jul 30, 2018
Dear Guest, Thank you for rating us. Regards

6/10 Okay

Ramon

Liked: Cleanliness, room comfort
Response from Yurina Otero, Sales Manager on May 1, 2018
Hello, we thank you for visiting our hotel and rating us. We would love to have you back in our hotel.