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Reviews of Hotel Cortez

3.5 out of 5
Hotel Cortez
Av. Cristobal de Mendoza 280, Santa Cruz

Reviews

9.0

Wonderful

Rating 10 - Excellent. 45 out of 72 reviews" "
Rating 8 - Good. 21 out of 72 reviews" "
Rating 6 - Okay. 3 out of 72 reviews" "
Rating 4 - Poor. 3 out of 72 reviews" "
Rating 2 - Terrible. 0 out of 72 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Remberto

Liked: Staff & service
Stayed 2 nights in May 2024
Response from Héctor Salinas on May 6, 2024
Estimado Remberto,Muchas gracias por su valoración.Saludos

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. The service was outstanding. The room was very clean and nice. It looks just like the pictures. The included breakfast was delicious
Stayed 1 night in Jan 2024
Response from Héctor Salinas on Apr 12, 2024
Dear Daniel,Thank you very much for your visit.Best Regards.

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
I love Hotel Cortez! This was my second stay this year. The room and public areas are impeccably clean and ALL of the staff are friendly and so helpful. Many speak English which can be helpful. I choose this hotel because I like that it is locally owned and convenient for friends and family. It has lovely grounds and a nice pool area. The furnishings and artwork have a regional feel. The breakfast is very sufficient with an omelette station, a great selection of breads and fresh fruits. Having sung their praises I need to clarify that this is not a luxury hotel. I gave them 5 stars because they are excellent for their category of hotel. A couple of suggestions I would make are - iron and ironing boards available and to upgrade the blow dryers in the bathroom. ;-)
Stayed 6 nights in Dec 2023
Response from Héctor Salinas on Apr 12, 2024
Dear Elizabeth,Thank you very much for your visit and review.It was a pleasure to have you as a our guest.We hope you can back soon.Best Regards.

8/10 Good

Guisbelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Sep 2023

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed 5 nights in July and loved the beautiful grounds. I spent time each day meandering and relaxing by the pool with cocktails or coffee. The staff is very kind and accommodating. I chose Hotel Cortez because of their English speaking staff and the feel of traditional Bolivia that they have managed to maintain in the midst of contemporary amenities.The breakfast was a wonderful way to start my days with a huge variety of sweet and savory options. My room was sufficient and very clean although quite basic. An in-room ironing board would have been great. I will definitely return on my annual visits to Sta Cruz

10/10 Excellent

Judy

Great!!
Stayed 1 night in Aug 2023

8/10 Good

Willam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Jun 2023

10/10 Excellent

Juan Carlos

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Best place in SCz
Stayed 2 nights in Mar 2023

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff is very friendly.
Stayed 4 nights in Mar 2023

10/10 Excellent

Siglindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love everything, special the guy from the transportation, he make us very welcome.
Stayed 2 nights in Oct 2022

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful and unique place. There is free coffee around the clock (to accomodate the many Brazilian gusts, I'm sure) but no drinking water! When we asked for a bottle of water, we later found it was charged to our account! IMO this should be courtesy but FYI if you plan to book. Great breakfast buffet! Overall, one of the nicest hotels I ever stayed at.
Stayed 2 nights in Aug 2022

10/10 Excellent

Diego

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel. Was here for business purposes, the wifi and quick service made my life so much easier during my stay. I would also recommend this property for vacationers. There are a lot of resort style amenities i have not had the chance to enjoy. Would come again.
Stayed 1 night in May 2022

8/10 Good

Carolina

Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice place with beautiful, well-kept grounds surrounding the pool. Good breakfast was included. I recommend this hotel for your stay.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and modern with a touch of Traditional Tropical Bolivia.
Stayed 2 nights in Apr 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019
Response from Marketing Digital on Jun 12, 2019
Estimado huésped, agradecemos su calificación. En el Hotel Cortez nuestra misión es lograr la satisfacción de nuestros clientes, es así que tenemos un firme compromiso de mejorar cada día. Será para nosotros un placer recibirlo en otra oportunidad que visite Santa Cruz. Reciba nuestros cordiales saludos. Atentamente, HOTEL CORTEZ.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved the location great restaurants at close proximity but the hotel restaurant is also great sitting by the pool to eat a Cilpancho very safe and clean transfers from VVI airport can be prearranged with the hotel a little more expensive but worth it It's a 5* plus property
Stayed 1 night in Mar 2019
Response from Marketing Digital on Mar 23, 2019
Dear Guest, thank you very much for sharing your experience with us. At Hotel Cortez we value the opinions, observations or suggestions that our guests leave us, and we work daily in a continuous improvement, always looking to give our customers the best. It will be a pleasure to welcome you in another opportunity you visit Santa Cruz. Kindest regards, HOTEL CORTEZ.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We liked everything about this place, it should be a 10 star ,
Stayed 4 nights in Mar 2019
Response from Marketing Digital on Mar 23, 2019
Dear guest, thank you very much for sharing your experience with us. We are glad to know that you enjoyed your stay. At Hotel Cortez we work to satisfy our guests. It will be a pleasure to welcome you in another opportunity you visit Santa Cruz, to enjoy one more time the experience of being an Hotel Cortez Guest. Kindest regards and thank you for the preference. Sincerely, HOTEL CORTEZ.

10/10 Excellent

Peter, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service We arrived late and they actually kept the kitchen open for us We had Cilpancho a great meal Breakfast is very good overall not 5 stars but 6 stars p.s. Get the hotel to send u a driver from viruviru hotel its $16 usd but worth every penny Book it by email direct with the hotel They have a great web site
Stayed 1 night in Sep 2018

10/10 Excellent

Juan, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like the service, staff were very helpful rooms were very clean, property was well maintained I will recommend this hotel 100%
Stayed 7 nights in Sep 2018
Response from Marketing Digital - HOTEL CORTEZ on Oct 6, 2018
Dear Mr. Juan, thank you very much for sharing your experience with us. At Hotel Cortez we work to satisfy our guests and improve every day to provide them the best. It will be a pleasure to welcome you in another opportunity you visit Santa Cruz. Kindest regards and thank you for the preference. Sincerely, Maria Jose M. - HOTEL CORTEZ

10/10 Excellent

jj, la crete alberta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
We always like staying there , very clean nice location, close to coffee shops
Response from Karim Montaño G. on May 18, 2017
Dear guest , thank you very much for sharing your experience with us. We are glad to know that you enjoy your stays with us. At Hotel Cortez we work to satisfy our guests and improve every day to provide them the best. It will be a pleasure to welcome you one more time in your next visit to Santa Cruz. Kindest regards and thank you very much for the preference. Sincerely, Karim Montaño G - HOTEL CORTEZ

10/10 Excellent

A.K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent customer service

6/10 Okay

Ragnhild, Yorktown, VA

Liked: Staff & service, property conditions & facilities
Just above average stay in Sta. Cruz
It was a quick 3-night stay for work. The hotel grounds were very nice around the pool area. The breakfast was not bad but not great. One of the 2 elevators did not work. The room was average and not overly comfortable.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Daniel, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Cortez
I have been going for Business to Hotel Cortez for three years now. Great service and practical

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, some remodeling in progress
Stayed here several times. They have both a new section and an older one. Newer section has smaller rooms. Dining area under remodel Febtuary 2016. Still accessible. Lots of restaurants close by. Decent breakfast selection included with room.

8/10 Good

Fernanda

Travelled with family
Disliked: Cleanliness, room comfort
Bom mas não era 4 estrelas
O primeiro quarto oferecido foi muito ruim. Depois trocamos mas o banheiro estava sujo com a tábua da privada imunda. O chuveiro saia pouca água e molhava o chão todo. E além disso a pia tinha um vazamento q depois foi resolvido. Café da manhã bom, porém o café c leite não era disponível p o hóspede se servir mais de uma vez. Sa
Stayed 3 nights in Dec 2023
Response from Héctor Salinas on Apr 12, 2024
Estimada Fernanda,Muchas gracias por su comentario y visita. Trabajaremos en las observaciones que nos dio para nuestra mejora continua.Saludos cordiales.

4/10 Poor

Aimy

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Stayed 4 nights in Nov 2023
Response from Héctor Salinas on Apr 12, 2024
Estimada Aimy,Muchas gracias por su valoración.Saludos

10/10 Excellent

Denis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon rapport qualité prix
Bon rapport qualité prix. Piscine très agréable ainsi que le coin sauna.
Stayed 4 nights in Oct 2023

10/10 Excellent

Everth

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buena
Stayed 2 nights in Jul 2023

8/10 Good

Ander

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Kazumasa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ミストとドライ、2種類あるサウナ。16:30-22:30までの営業。素晴らしい設備。
Stayed 3 nights in Feb 2023

4/10 Poor

Anton Boel

Stayed 1 night in Feb 2023

4/10 Poor

Martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

10/10 Excellent

Pablo

Stayed 4 nights in Oct 2022

10/10 Excellent

ALEX ESPINAR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Jamil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
el estacionamiento de fácil acceso
Stayed 2 nights in Jul 2022

8/10 Good

Edgar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

10/10 Excellent

Jose Antonio

Stayed 1 night in Jul 2022

8/10 Good

Gonzalo

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Confiable
Stayed 2 nights in Jun 2022

10/10 Excellent

Guillermo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

hugo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

8/10 Good

Kari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gute Lage, schöner Innenhof mit Pool, grosse Zimmer. Personal freundlich und hilfsbereit.
Stayed 1 night in Oct 2019

8/10 Good

Juan Pablo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente Hotel
Excelente Hotel, muy buena atención y especial para ejecutivos. Sólo tuve pequeños inconvenientes con personas que hicieron junta hasta altas horas de la noche, pero personal de hotel estuvo muy diligente a la hora de atender el reclamo.
Stayed 4 nights in Jun 2019
Response from Marketing Digital on Jun 21, 2019
Estimado Sr. Juan Pablo, muchas gracias por la calificación y el comentario. Nosotros valoramos mucho las opiniones, sugerencias u observaciones que nos dejan nuestros huéspedes, siempre prestos a que tenga una estadía placentera, ya que tenemos un firme compromiso de ser mejores cada día. Será un placer recibirla en su próxima visita a Santa Cruz. Reciba nuestros más cordiales saludos. Atentamente, HOTEL CORTEZ.

8/10 Good

Ander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Marketing Digital on Jun 19, 2019
Estimado huésped, agradecemos su calificación. En el Hotel Cortez nuestra misión es lograr la satisfacción de nuestros clientes, es así que tenemos un firme compromiso de mejorar cada día. Será para nosotros un placer recibirlo en otra oportunidad que visite Santa Cruz. Reciba nuestros cordiales saludos. Atentamente, HOTEL CORTEZ.

10/10 Excellent

STEFANO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un’oasi di pace in mezzo al traffico
Ero già passato da questo hotel 3 anni fa circa e mi aveva fatto un’ottima impressione, benché ci fossi rimasto poche ore. Non posso che confermare quelle impressioni grazie alla gentilezza del personale, al giardino stupendo con una bella piscina, alla pulizia e all’abbondante colazione mattutina. Al termine del soggiorno mi hanno dato pure un omaggio. Proprio un bella esperienza
Stayed 2 nights in Apr 2019
Response from Marketing Digital on Jun 13, 2019
Gentile Signor Stefano, grazie per la valutazione e i tuoi commenti. Apprezziamo le opinioni oi commenti che i nostri clienti ci lasciano per creare un miglioramento continuo in base alle esigenze e ai suggerimenti dei nostri clienti. Fa parte della nostra missione aziendale raggiungere la soddisfazione dei nostri clienti, quindi riaffermiamo il nostro impegno per migliorare ogni giorno. Sarà un piacere per noi riceverti di nuovo nella tua prossima visita a Santa Cruz. Ricevi i nostri migliori auguri e ringraziamenti per la preferenza, Marioly Flores - HOTEL CORTEZ.

8/10 Good

Simone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Marketing Digital on Apr 29, 2019
Estimado huésped, agradecemos su calificación. Será para nosotros un placer recibirlo en otra oportunidad que visite Santa Cruz. Reciba nuestros cordiales saludos. Atentamente, HOTEL CORTEZ.

6/10 Okay

deepak kumar

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2019
Response from Marketing Digital on Mar 23, 2019
Dear Mr. Deepak Kumar , thank you very much for sharing your experience with us. It will be a pleasure to welcome you one more time in your next visit to Santa Cruz. Kindest regards and thank you very much for the preference, HOTEL CORTEZ.