Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave
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Reviews of Best Western San Marcos

2.5 out of 5
Best Western San Marcos
917 N I 35, San Marcos, TX

Reviews

7.8

Good

Rating 10 - Excellent. 224 out of 660 reviews" "
Rating 8 - Good. 233 out of 660 reviews" "
Rating 6 - Okay. 115 out of 660 reviews" "
Rating 4 - Poor. 52 out of 660 reviews" "
Rating 2 - Terrible. 36 out of 660 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
We are winter texans stayed here on our way home liked it so much we stayed in another location and plan to use Best Western for our travels.
Stayed 1 night in May 2024
Response from mgt on May 8, 2024
Thank you for submitting your review

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Older property but well updated. No elevator for 2nd floor access. Clean and conveniently located. Liked the well lit parking areas, but parking space seemed limited.
Stayed 2 nights in Apr 2024
Response from mngt on May 4, 2024
thank you

6/10 Okay

SONGTAO

Very worn out property. The breakfast appears not well prepared.
Stayed 1 night in Apr 2024
Response from mgt on May 4, 2024
thank you

10/10 Excellent

jesus r.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from mgt on Apr 30, 2024
thank you for submitting your review

6/10 Okay

Lana

Travelled with family, Business traveller
Liked: Staff & service
they put us right in front of the highway, so didn't sleep well
Stayed 1 night in Apr 2024
Response from mgt on Apr 25, 2024
Thank you for submitting your review.

8/10 Good

Clay

Travelled with family
Liked: Cleanliness, staff & service
Property was pretty clean but all of the bedding and fixtures were old and musty. It is an older property that needs a fresh update. Also the motorcycles in the area were noisy. TV was worst I’ve ever had in a hotel.
Stayed 1 night in Apr 2024
Response from mgt on Apr 25, 2024
thank you for submitting your review

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from mng on Apr 2, 2024
thank you for submitting your reviewe

8/10 Good

Scott

Stayed 1 night in Mar 2024
Response from mn on Apr 6, 2024
thank you for submitting your review

4/10 Poor

Nick

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty shower and the lobby is dingy. Printer didn't work.
Stayed 4 nights in Mar 2024
Response from mngr on Mar 7, 2024
thank you for submitting your review

6/10 Okay

Nancy

Staff was rushing me and my family at 11 am the check out time was 11:30am.
Stayed 1 night in Mar 2024
Response from mngr on Mar 7, 2024
thank you for submitting your review

8/10 Good

Debbie

Liked: Cleanliness, staff & service, room comfort
Stayed for a college visit. The location is great for texas state. It’s a bit older property but clean.
Stayed 1 night in Jan 2024
Response from bw on Jan 30, 2024
thank you for submitting your review

6/10 Okay

Valerie

Liked: Staff & service
Stayed 2 nights in Jan 2024
Response from BW on Jan 30, 2024
thank you for submitting your review

8/10 Good

Alejandra

Liked: Staff & service, room comfort
It's ok for one night
The place is conveniently located and with easy access, it needs some updating and better cleaning specially in the common areas
Stayed 1 night in Jan 2024
Response from bw on Jan 30, 2024
thank you for submitting your review

10/10 Excellent

Ernesto

Stayed 1 night in Dec 2023
Response from bw on Jan 30, 2024
thank you for submitting your review

4/10 Poor

M'chelle

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from mng on Dec 13, 2023
thank you for submitting your review

6/10 Okay

Chris

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
The room was dated and musty (mildew smell) upon entering the lobby an overwhelming smell of ammonia from a recent mopping. No hot water in shower. Bathroom door would not lock. Breakfasts was the only great thing.
Stayed 1 night in Dec 2023
Response from mng on Dec 13, 2023
thank you for submitting your review

8/10 Good

Analiese

Stayed 1 night in Nov 2023
Response from mng on Dec 13, 2023
thank you for submitting your review

10/10 Excellent

Rosalinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from mng on Nov 14, 2023
thank you for submitting your review

8/10 Good

Shirley

Stayed 1 night in Nov 2023
Response from mng on Nov 17, 2023
thank you for submitting your review

10/10 Excellent

Rodolfo

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from mng on Nov 8, 2023
thank you for submitting your review

6/10 Okay

donna

front desk not friendly wanted me to provide written proof of my confirmation other than id. that should have been on the computer
Stayed 1 night in Nov 2023
Response from mng on Nov 7, 2023
thank you for submitting your review

10/10 Excellent

Dixie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room a little musty
Stayed 1 night in Nov 2023
Response from mng on Nov 7, 2023
thank you for submitting your review

8/10 Good

Angie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, clean and kindness
Stayed 2 nights in Oct 2023
Response from mng on Nov 3, 2023
thank you for submitting your review

6/10 Okay

Abigail

Travelled with partner
Liked: Cleanliness, staff & service
Nice place to stay. Staff was attentive and friendly.
Stayed 1 night in Oct 2023
Response from mng on Nov 1, 2023
thank you for submitting your review

6/10 Okay

Debbie

Travelled with partner
Disliked: Amenities, property conditions & facilities
Plugs in room don’t work some had no covers.Lounge Chair looked like it belonged in the rubbish
Stayed 3 nights in Oct 2023
Response from mng on Oct 28, 2023
thank you for submitting your review

10/10 Excellent

OLGA, BROWNSVILLE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, comfortable beds, cold AC, hot breakfast, staff very nice willing to help. I would definitely come back and do recommend staying here.
Response from mng on Oct 21, 2023
thank you for submitting your review

8/10 Good

Virginia

Travelled with family
Liked: Staff & service, room comfort
Yummy Texas shaped waffles!
Customer service was very nice, breakfast was very good, we all loved the waffles! However the Hotel needs a little updating for the price they charge. Very good location. Thank you.
Stayed 1 night in Oct 2023
Response from mng on Oct 21, 2023
thank you for submitting your review

10/10 Excellent

Marlene, Brenham

Liked: Cleanliness, staff & service, property conditions & facilities
Facility needs updates
Stayed 1 night in Oct 2023
Response from mng on Oct 10, 2023
thank you for submitting your review

10/10 Excellent

Peggy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay and time with my family
Stayed 2 nights in Sep 2023
Response from mng on Oct 10, 2023
thank you for submitting your review

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 1 night in Sep 2023
Response from mng on Sep 22, 2023
thank you for submitting your review

10/10 Excellent

Elizabeth

Stayed 1 night in Aug 2023
Response from mng on Sep 22, 2023
thank you for submitting your review

6/10 Okay

LaToya

Travelled with family
Liked: Staff & service
it was okay
We stayed one night here before my daughter could move into campus. The outside was sketchy. Parking was horrible and there are only two floors. Luckily, we came early enough and was able to receive a 1st floor room.
Stayed 1 night in Aug 2023
Response from mng on Aug 23, 2023
thank you for submitting your review

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities
Was only there 1 short evening. Sink was clogged and drained very slowly.
Stayed 1 night in Aug 2023
Response from mng on Aug 23, 2023
thank you for submitting your review

10/10 Excellent

Zachary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from mng on Aug 15, 2023
thank you for submitting your review

8/10 Good

Leon

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Door at end of hall was broken ( tell it been that way for awhile),staff liked it that way .staying in room at end of all hall had to walk all the way around everytime…
Stayed 1 night in Aug 2023
Response from mng on Aug 23, 2023
thank you for submitting your review

10/10 Excellent

Julieta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from mng on Aug 11, 2023
thank you for submitting your review

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Great and convenient
Stayed 1 night in Aug 2023
Response from mng on Aug 10, 2023
thank you for submitting your review.

6/10 Okay

Vanessa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I choose the pay at property option, beginning at 8AM I was being called repeatedly asking to make payment or they were canceling my booking. Also checked out Sunday and have yet to receive my $25 incidental fee back (it’s Thursday)
Response from mng on Aug 4, 2023
thank you for submitting your review

8/10 Good

John

Stayed 1 night in Jul 2023
Response from mng on Aug 23, 2023
thank you for submitting your review

2/10 Terrible

ludi

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from mng on Aug 4, 2023
thank you for submitting your review

10/10 Excellent

Kristina

Stayed 1 night in Jul 2023
Response from mng on Aug 11, 2023
thank you for submitting your review

10/10 Excellent

David

Stayed 5 nights in Jun 2023
Response from mng on Jul 2, 2023
thank you for submitting your review

8/10 Good

Alexis

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall Great Place. Parking was all in the front. They did have construction nearby. But it was in the perfect location. Also the hallway did have a smell but the rooms were good!
Stayed 2 nights in Apr 2023
Response from mg on Jun 28, 2023
thank you for submitting your review

8/10 Good

Michael

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Response from mng on Jun 28, 2023
thank you for submitting your review

8/10 Good

Lisa

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff extremely friendly and helpful, aside from the shower being hard to turn on and the ac not working at its best my overall is a 4 out of 5. Pool was very clean, and there was variety choices for breakfast.
Response from mng on Jun 28, 2023
thank you for submitting your review

8/10 Good

Emmanuel

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jun 2023
Response from mng on Jun 24, 2023
Thank you for submitting your review

6/10 Okay

Jennifer

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023
Response from mng on Jun 28, 2023
thank you for submitting your review

10/10 Excellent

Norma, Cypress

Stayed 1 night in Jun 2023
Response from fd on Jul 13, 2023
thank you for submitting your review

8/10 Good

Erin

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023
Response from mng on Jun 24, 2023
Thank you for submitting your review

10/10 Excellent

Samantha

Stayed 1 night in Jun 2023
Response from fd on Jul 13, 2023
thank you for submitting your review