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Reviews of La Santa Maria Resort

4 out of 5
La Santa Maria Resort
Calle Barlovento, La Santa Maria, San Juan del Sur, Rivas

Reviews

8.8

Excellent

Rating 10 - Excellent. 26 out of 37 reviews" "
Rating 8 - Good. 5 out of 37 reviews" "
Rating 6 - Okay. 3 out of 37 reviews" "
Rating 4 - Poor. 0 out of 37 reviews" "
Rating 2 - Terrible. 3 out of 37 reviews" "

9.0/10

Cleanliness

6.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Karina, Miami

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Highly recommended and definitely going back on my next trip to SJ. Hotel is near to the main beach town by car and the staff very welcoming and friendly. Ariel and Keila very attentive and helpful during our visit.
Stayed 2 nights in May 2024

2/10 Terrible

Ariel

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Had a beautiful time was a couple of things I found to be an issue communication was a major issue got charged for things that weren’t confirmed also the hot water kept on not working though out our stay as also a major issue the room wasn’t cleaned at all throughout our entire stay
Stayed 10 nights in Apr 2024
Response from La Santa Maria Hospitality Team on May 2, 2024
Thank you for sharing your experience with us! We're truly sorry to hear about the communication issues and the inconveniences you encountered during your stay. Your feedback is invaluable, and had we been informed of these issues during your stay, immediate action would have been taken to address them and ensure your comfort. Additionally, I want to assure you that there were no charges applied, as we didn't receive a response from you. We appreciate your understanding and hope to have the opportunity to make it up to you in the future.

2/10 Terrible

Enmanuel

Stayed 1 night in Apr 2024

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean practical and modern
Stayed 1 night in Apr 2024

10/10 Excellent

Alex

Stayed 1 night in Apr 2024

8/10 Good

Mark

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Property was in excellent condition. Only feedback was that there was no restaurant on the property and they do not seem to cater to larger families (greater than 4 people).
Stayed 2 nights in Mar 2024

10/10 Excellent

David

Stayed 1 night in Mar 2024

8/10 Good

Walter

Travelled with partner
Liked: Amenities
Location is easy to get too. Parking was great close off and security is excellent. Guest services is great and friendly. Only recommendation. Is to change the sofa cover from white to another because you can see stains on it.
Stayed 1 night in Feb 2024

10/10 Excellent

Elianne, Managua

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property is beautifil, with beautiful views, close to town.
Stayed 2 nights in Feb 2024

10/10 Excellent

Harvey

Liked: Cleanliness, amenities, property conditions & facilities
Great Place I would definitely stay here again
Stayed 3 nights in Dec 2023

10/10 Excellent

Carlos, Spring

Stayed 2 nights in Dec 2023

10/10 Excellent

Sandra

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This Hotel was perfect for my family of 4 with 2 small children. It was perfectly located close to everything but not too close where it can be noisy. It has a beautiful view of the city of San Juan del Sur with amazing sunsets!
Stayed 3 nights in Nov 2023

10/10 Excellent

Alicia

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property is absolutely beautiful! The only feedback I'll give is that they need to add some umbrellas and some fans to their main pool area. The sun was burning us, and it was unfortunate that there were no umbrellas to help or even fans in the area. Also, something that we didn't know until we checked in is that you have a limit of electricity per day you can use. If you exceed that, you will be charged. Besides those two things, our stay was amazing; the staff was super friendly and flexible when checking in early and checking out late since it was a low season when we went.

10/10 Excellent

Roberto

Stayed 1 night in Jun 2023

6/10 Okay

Michael, Calgary

Travelled with partner
We came over the weekend for 2 night stay. It was ok. There wasnt much for ammenities in the kitchen, a coffee maker without filters and didnt work right, glass on the floor on the pool deck and dirty showers with not alot for ammenities. Very basic, was expecting more. It has a fantastic view, but people live here and its not always that quiet. Probably would recommened an alternative spot next time. It was safe, but I understood the property to be a different than what we found. Having to exit through parking garages and old gates was a bit weird, but nonetheless we enjoyed San Juan
Stayed 2 nights in May 2023

10/10 Excellent

Hugo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect place to relax and see the sunset in SJDS
Stayed 2 nights in Apr 2023

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, room comfort
This was one of my most amazing weekends in Nicaragua so far. Staff is as outstanding and the property was beautiful. Will definitely be booking here again in the future
Stayed 2 nights in Apr 2023
Response from La Santa Maria Hospitality Team on Apr 26, 2023
Dear Greg, we really appreciate your comments, we will be more than happy to assist you en your next visit! We will be grateful if you refer us to other people to continue helping San Juan del Sur!

10/10 Excellent

Hazel

Stayed 2 nights in Mar 2023
Response from La Santa Maria Hospitality Team on Mar 20, 2023
Muchas Gracias Hazel! Esperamos hospedarte nuevamente.

10/10 Excellent

Brian Edward

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location. Amazing views. Large deck and very friendly staff. Safe and secure.
Stayed 10 nights in Jan 2022
Response from Excellent Guest on Jan 25, 2022
Thank you for your visit! It was a pleasure to hosting you, you"re excellent guest! Hope to see you soon

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was nice and friendly. Gaudy was amazing
Stayed 1 night in Aug 2021
Response from La Santa Maria Hospitality Team on Aug 11, 2021
Dear Guest, We really appreciate your review. Hope to have you here again in the near future!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location was great, awesome views of SJDS. Recommend and definitely will return.
Stayed 1 night in Jul 2021
Response from La Santa Maria Hospitality Team on Aug 11, 2021
Dear Guest, we really appreciate your comments. Hope to have you here again in the near future!

10/10 Excellent

Domingo

Stayed 2 nights in Jul 2021
Response from Excelente huesped on Jul 11, 2021
Para La Santa Maria Resort fue un placer tener a Don Domingo y a su familia como huéspedes. Tanto Don Domingo como sus acompañantes de apartamento tuvieron un excelente comportamiento durante su estadía. Podemos decir que no tenemos queja alguna y que estamos satisfechos de haberlos hospedado. Para nosotros sería un placer tenerlos nuevamente para en La Santa Maria Resort

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Calmness and amazing view
Stayed 1 night in May 2021
Response from La Santa Maria Hospitality Team on Aug 11, 2021
Dear Guest, Thank you very much for your kind words. Hope that you can back again in the near future!

10/10 Excellent

Oscar, Managua

Travelled with family
Liked: Cleanliness, property conditions & facilities
World class resort with the best view of San Juan. Highly recommended!
Stayed 2 nights in Sep 2020
Response from La Santa Maria Hospitality Team on Oct 3, 2020
Thank you for staying with us, we look forward to host you again in the near future!

8/10 Good

Verified traveller

Stayed 3 nights in Feb 2020
Response from La Santa María on Mar 18, 2020
Estimado Huésped, Gracias por tomarse el tiempo en dejarnos su valoración, esperamos poder contar con su visita nuevamente. Saludos,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020

2/10 Terrible

Verified traveller

Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Disappointing, will not recommend the Property
Check in was good. In my opinion the room is over priced. They do not have a TV on the social area of the apartament. The apartament has two bedrooms with two very uncomfortable beds. They have a very strict check out policy at 11:00 am no exceptions, rule is so strict that they could not wait one extra hour. Our group had a tour at 7 am so we had to do our own self check out at 6:31 am (nobody showed up to inspect the property). We returned from the tour at 12:00 pm and we had to look for a place to shower (not the hotel). Finally we were able to get our check out documents around 1:29 pm. The hotel was clearly empty (maybe 20 percent occupancy) so I do not understand why they could not offer the extra hour of late check out complimentary or with payment.
Stayed 1 night in Nov 2019
Response from La Santa Maria Hospitality Team on Nov 26, 2019
Thank you for staying in La Santa Maria. We work very hard to create unbelievable experiences for our guests. Unfortunately, we were not informed you did not like the beds or that you required an apartment with TV in the living room. All of our apartments have pillow top mattresses and cable TVs in every bedroom. We have hosted more than 200 different groups that have given us Five-Star reviews. We really appreciate your feedback and apologize for the inconvenience in the check-out process, as we do offer late check-out services, for a convenient fee. We always encourage guests to provide us with their wants and needs before their arrival, so we can custom tailor the best experience possible. With this said, we really look forward to host you again. Sincerely,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
They don't clean every day for free. If you want your place clean they charge U$ 20 dollars per day.
Stayed 2 nights in Jul 2019
Response from La Santa Maria Hospitality Team on Sep 2, 2019
Thank you for staying with us, we look forward to host you again in the near future!

10/10 Excellent

Denis

Travelled with partner
Liked: Amenities, property conditions & facilities
El lugar impresionante muy bien diseñado, tiene una picina infinita con una buena vista de todo San Juan del sur. El lugar muy estrategico para ir por todo san Juan del Sur, recomendado.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Xaviera

Travelled with family
Liked: Amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Silvio

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 1 night in Aug 2023

10/10 Excellent

Giannina

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Muy buen check in fácil y rápido. Amables y buena ubicación , Bella vista !
Stayed 2 nights in Jul 2023

10/10 Excellent

Grace

Travelled with family
Liked: Cleanliness, room comfort
La mejor vista de SJ
Stayed 1 night in Oct 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities
Buen lugar para estar descansando. Hace falta una piscina o jacuzzi para cada apartamento para hacerlo excelente.
Stayed 2 nights in Aug 2019
Response from La Santa Maria Hospitality Team on Oct 3, 2020
Estimado Huésped, Gracias por tomarse el tiempo en dejarnos su valoración, esperamos poder contar con su visita nuevamente. Saludos

6/10 Okay

Verified traveller

Disliked: Staff & service
Stayed 2 nights in Sep 2018