Lobby

Reviews of The Gunter Hotel San Antonio Riverwalk

3.5 out of 5
The Gunter Hotel San Antonio Riverwalk
205 E Houston St, San Antonio, TX

Reviews

8.2

Very good

Rating 10 - Excellent. 530 out of 1004 reviews" "
Rating 8 - Good. 209 out of 1004 reviews" "
Rating 6 - Okay. 127 out of 1004 reviews" "
Rating 4 - Poor. 79 out of 1004 reviews" "
Rating 2 - Terrible. 59 out of 1004 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sarah was so nice and welcoming, she check us in and recommended restaurants to go to.
Stayed 3 nights in May 2024

8/10 Good

Andrew

Travelled with family
Liked: Amenities, property conditions & facilities
River walk and mall
Stayed 2 nights in May 2024

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 2 nights in May 2024

10/10 Excellent

Erica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in May 2024

8/10 Good

Bryan, Austin

Liked: Cleanliness, staff & service, amenities
This hotel is very old and it shows it. Nevertheless, I cannot praise the friendliness and helpfulness of the staff sufficiently. Location is perfect, and it was all in all a very enjoyable stay. My only complaint might be the age of the bathrooms. The cleaning staff does an excellent job of keeping them clean, but they are showing their age, and at this point the bathrooms really just need to be ripped out and replaced with something more modern.
Stayed 3 nights in May 2024

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, good service and great location.
Stayed 1 night in May 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Rex

Liked: Cleanliness, staff & service
Stayed 4 nights in May 2024

8/10 Good

Sheila, Corpus Christi

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay. Except only one elevator was working. Made lines long. People were not happy beside my group. Other than that it was a good stay with very nice employees. The lounge had great music. Just wish it was a bit bigger.
Stayed 1 night in May 2024
Response from Customer Service on May 28, 2024
Sheila, thank you for sharing your experience at The Gunter Hotel. We're delighted you enjoyed the lounge music and our friendly team members. We appreciate your patience regarding the elevator situation. We are currently undergoing a full renovation to address such concerns. We’re looking forward to your next visit!

10/10 Excellent

patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Really lovely vintage hotel.
Stayed 1 night in May 2024
Response from Customer Service on May 26, 2024
Patricia, thank you for your wonderful feedback! The Gunter Hotel is delighted to hear you enjoyed your stay and appreciated the vintage charm. We're looking forward to welcoming you back soon!

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 3 nights in May 2024
Response from Customer Service on May 20, 2024
Alejandra, thank you for your kind words! The Gunter Hotel is delighted you had an enjoyable stay. We're looking forward to welcoming you back soon!

10/10 Excellent

MariSol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the feel of the hotel. It is an old building, but with lots of charm. Easy walk to the Riverwalk. I will definitely be staying here again!
Stayed 1 night in May 2024
Response from Customer Service on May 22, 2024
MariSol, The Gunter Hotel team is delighted you enjoyed the charming atmosphere and convenient location. We look forward to welcoming you back soon!

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about this hotel staff was amazing at the restaurant and bar in the hotel. Clean rooms comfy beds. 10 out of 10 recommend!!!!
Stayed 2 nights in May 2024
Response from Customer Service on May 20, 2024
Michael, thank you for your wonderful feedback! The Gunter Hotel team is thrilled to hear that you enjoyed your stay and appreciated our restaurant and bar. We're glad you found the rooms clean and the beds comfortable. We're looking forward to your next visit!

10/10 Excellent

Priscilla

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel we stay here every trip to San Antonio. It's located close to everything and the staff is always so helpful.
Stayed 1 night in May 2024
Response from Customer Service on May 17, 2024
Priscilla, thank you for your wonderful review! The Gunter Hotel team is thrilled to know you enjoyed your stay and found our location convenient. Our team members take pride in being helpful, and we are glad it made your visits enjoyable. We're looking forward to welcoming you back on your next trip to San Antonio!

10/10 Excellent

Shaunetta, Deerfield Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This historic hotel is so well preserved and very comfortable
Stayed 3 nights in May 2024
Response from Customer Service on May 16, 2024
Shaunetta, The Gunter Hotel is delighted to hear that you found the historic charm well-preserved and your stay comfortable. We look forward to welcoming you back for another wonderful experience.

10/10 Excellent

jeff

Travelled with family
Liked: Amenities
I feel the hotel was great. The only little complaint I had the bathrooms are very small and with two queen beds in the room was very hard to get in the right side of the queen bed by the window.
Stayed 2 nights in May 2024
Response from Customer Service on May 14, 2024
Jeff, we're glad to hear that you found The Gunter Hotel to be splendid. We sincerely appreciate your feedback regarding the room layout and bathroom size. It's worth noting that our hotel is currently undergoing extensive renovations to upgrade guest rooms and address such concerns. We look forward to your visit after renovations are complete to experience the improvements. We value your patience and understanding in this regard.

10/10 Excellent

Edwin, Houston

Travelled with family
Liked: Cleanliness, staff & service, amenities
Wish the pool area was open.
Stayed 2 nights in May 2024
Response from Customer Service on May 13, 2024
Edwin, we're thrilled to know you had such a positive experience at The Gunter Hotel! While we regret to hear about the inconvenience over the pool area, let us assure you renovation work is in progress and upon your return, you should be able to enjoy the refreshed and modernized amenities of our facility. We await your next stay.

8/10 Good

Destiny

Travelled with family and small children
Liked: Cleanliness
The property is dated but nice. Conveniently located. Parking not so great. The room was comfortable but bathrooms again are dated and definitely need updating.
Stayed 1 night in Mar 2024
Response from Customer Service on May 7, 2024
Destiny, thank you for taking the time to share your thoughts about your recent stay at The Gunter Hotel. Your appreciation for our central location is very much appreciated. We understand your comments regarding the car parking situation and the room decor. Please note, we're currently in the process of a comprehensive renovation that we hope will address these areas while preserving the unique charm of our hotel. We're happy to hear you found your room comfortable, and we hope to welcome you back in the future to experience our enhancements.

10/10 Excellent

Maribel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on May 7, 2024
Maribel, thank you for your five-star rating of The Gunter Hotel! It's great to see that your stay with us was a delightful experience. If there's any way we can make your next visit even better, please don't hesitate to share. Our team members are always eager to assist you. We're excited about the full renovation ahead and hope you'll have the opportunity to experience it.

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 2 nights in Mar 2024
Response from Customer Service on May 4, 2024
Luis, it's wonderful to know you appreciated The Gunter Hotel's optimal location. We're committed to enhancing our guests' experiences and are in the process of implementing renovations for further comfort. We hope to welcome you back soon to experience these improvements firsthand.

6/10 Okay

Kristin

Travelled with family
Liked: Staff & service
Disliked: Amenities
No compensation for there being no available pool. Valet parking was expensive. My car got damaged while under valet responsibility. The hallways in the hotel did not smell good at all. Sort of a urine smell? But it also smelled like urine while walking outside the building too. No sign of housekeeping except at 8am while I was still sleeping. For the price of this hotel, they could’ve done better for sure.
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 30, 2024
Kristin, we appreciate your feedback and understand your concerns. We deeply regret that your experience did not meet your expectations. Please know that we strive to provide premium amenities, at competitive rates, for our guests. Acknowledging your comment about certain unpleasant odors, we are currently implementing a significant renovation which will comprehensively address these issues. As for the valet service, we take all claims seriously and invite you to share more details for thorough investigation. We value your patience and sincerely look forward to the opportunity to serve you better in our improved setup.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service on May 1, 2024
Luis, thank you for taking a moment to rate The Gunter Hotel so highly. We're thrilled to hear you enjoyed your stay and we're even more excited about the upcoming full renovation! We look forward to welcoming you back in the future to experience the new improvements.

10/10 Excellent

Heidi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
History about the building is amazing! Very clean, comfortable beds and very close to attractions
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 30, 2024
Heidi, it's fantastic to hear how much you appreciate the rich history of The Gunter Hotel. We're pleased to know that you enjoyed our crisp, cozy accommodations and the proximity to local attractions. We're looking forward to hosting you again on your next trip.

2/10 Terrible

Alex

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The room was adjacent to the street and people were parting, screaming, racing and honking all night up until 3;30am. The shower tub was filthy dirty. I asked to have it cleaned and nothing was done.
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 29, 2024
Alex, we regret that your recent stay did not meet expectations and apologize for the disturbance from street noise and your dissatisfaction with the cleanliness of your bathroom. Rest assured we hold high standards for cleanliness and any oversight has been addressed with our housekeeping team. We hope to have the opportunity to better serve you in the future.

10/10 Excellent

Nelda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of easy walkable restaurants and shopping
Stayed 2 nights in Feb 2024
Response from Customer Service on Apr 24, 2024
Nelda, thank you for appreciating The Gunter Hotel's central location. It's pleasing to know that you found dining options and shopping centers within a convenient walking distance. We're looking forward to welcoming you back in the near future.

10/10 Excellent

Jahaira

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 24, 2024
Thank you for the great rating, Jahaira!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at The Gunter Hotel! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 24, 2024
Charles, thank you for your top rating of The Gunter Hotel on Expedia. We're delighted that your stay was enjoyable and hope to welcome you back soon. If you have any specific highlights or areas that we could further improve, please feel welcome to share. Your feedback helps to shape a better experience for everyone.

6/10 Okay

Richard

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Gunter Hotel was just average and clean. Excellent location. The reception staff could be more thorough & professional.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 21, 2024
Richard, it's great to hear you appreciated the prime location of The Gunter Hotel. We read your feedback about our front desk service carefully and please rest assured, we're committed to continuous improvement in all areas. Thank you for your review and we look forward to offering you an enhanced experience on your next stay.

8/10 Good

Marcelino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is historic and very clean. It’s very close to all the historical areas. Love it!
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 21, 2024
Marcelino, it's wonderful to hear you found The Gunter Hotel well-maintained and conveniently located near historical points of interest. We're delighted you enjoyed your stay and we thank you for your feedback. We hope to welcome you back soon!

10/10 Excellent

Elestino

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Dirty all around in ballet parking
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 18, 2024
Elestino, thank you for sharing your thoughts. We regret hearing about your dissatisfaction with the parking area. Rest assured, cleanliness is usually one of our strengths, and we appreciate your feedback as it aids us in recognizing the areas that may need additional attention. We hope your stay at The Gunter Hotel was otherwise enjoyable and look forward to providing you with a much-improved experience during your next visit.

6/10 Okay

Hunter

Travelled with partner
Liked: Cleanliness, amenities
Everything was fine up until I a storm hit and my room had a major leak from the ceiling. At midnight I had to swap rooms into a room that was different and not as expensive as the room I paid for. I was not offered compensation.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 18, 2024
Hunter, we regret to hear about the inconvenience caused by the unforeseen leak in your room and the necessary late-night room change. Our top priority is ensuring all guest rooms are comfortable and well-maintained, and your feedback helps us to improve in that area. We're sorry that you didn't feel adequately compensated for this experience – we always strive to resolve any issue swiftly and fairly. Please consider giving us another opportunity in the future as we are confident we can serve you better.

10/10 Excellent

Rudy, Plano

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 18, 2024
Rudy, thank you for your excellent rating of The Gunter Hotel on Expedia. We truly appreciate your support and are proud to have met your expectations. We look forward to welcoming you back in the near future!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 17, 2024
Robert, thank you for choosing to stay at The Gunter Hotel and for your high rating. We're thrilled to have met your expectations and hope to have the pleasure of welcoming you back soon. Safe travels until then!

10/10 Excellent

Lisa

Beautiful lobby area. Rooms very clean, and very spacious! Love that.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 17, 2024
Lisa, thank you for sharing your great experience at The Gunter Hotel. We're thrilled to hear that you appreciated our spotless, roomy accommodations and attractive lobby area. Your satisfaction is paramount to us. We can't wait to welcome you back in the future. Safe travels!

8/10 Good

Debbie

Travelled with family
My room was very nice, only missing the 2nd glass for drinking, several plastic cups were supplied to compensate. The sound machine was much appreciated for masking the occasional outside noise. Parking attendant was pleasant and helpful with directions. Front desk was competent if not pleasant.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 16, 2024
Debbie, it sounds like your stay at The Gunter Hotel generally met your expectations. We appreciate your feedback about the glassware, we'll definitely take that into consideration for future improvements. We are glad that the sound machine was useful for you, and that you found our parking colleague to be helpful. Regarding your comment on the front desk, we always strive to ensure both competence and friendliness, and we will work on improving the latter. We hope to welcome you back in the future.

10/10 Excellent

Arturo

Stayed 2 nights in Apr 2024
Response from Customer Service on May 6, 2024
Arturo, thank you for your top-rated Expedia review. At The Gunter Hotel, we continuously strive to provide a memorable stay. We are thrilled you enjoyed your time with us and we look forward to your return. As we are currently rejuvenating the entire property, we anticipate creating an even more pleasing experience for all our guests.

8/10 Good

Jodi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price point for the area!
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 15, 2024
Jodi, it's thrilling to know you appreciated the value we offer at The Gunter Hotel. We're delighted to have been your choice in the area. Looking forward to hosting your next visit.

8/10 Good

Francisco Javier Medina

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pool was close for repairs yet the room fees were the same. There was ongoing noise from renovations, especially early morning. I was not able to rest properly
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 11, 2024
Francisco Javier Medina, thank you for sharing your thoughts. We appreciate your understanding regarding the pool undergoing maintenance and any disturbance caused by the renovations. Ensuring guests have a restful stay is our top priority, and we'll make sure your concerns are addressed. Your feedback is valuable to us and we hope for another opportunity to better your experience.

10/10 Excellent

Alison

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel still has an old world charm. I would stay here again. It is ideally situated for the Riverwalk and The Alamo.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 11, 2024
Alison, it's wonderful to hear that you appreciated The Gunter Hotel's timeless elegance. We're thrilled to know our prime location near major attractions made your stay that much more enjoyable. Thank you for choosing us and we eagerly anticipate your return.

2/10 Terrible

JEANNE, Tomball

Stayed 1 night in Apr 2024
Response from Customer Service on May 1, 2024
Jeanne, it's unfortunate to hear about your less than satisfactory experience with us. Your feedback is valuable as we continually strive to create better experiences for our guests. Please note, we're currently conducting a comprehensive renovation to address any issues. We genuinely hope you will give us another chance in the future to show you the improvements we've made.

10/10 Excellent

linda, Corpus Christi

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 4, 2024
Linda, the team at The Gunter Hotel appreciates your feedback. We're delighted to see your overall satisfaction. We hope to see you again soon.

8/10 Good

Alan

Travelled with partner
rooms alittle dated. 2nd day no hot water. Cleaning of room was at end of the day.
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 3, 2024
Alan, we appreciate your feedback. At The Gunter Hotel, we continuously strive to maintain our high standards and your comments help us do that. We understand there may have been issues with your room's aesthetics and water temperature during your stay. We're also sorry to hear about any inconvenience caused by the timing of our housekeeping services. Actions have been taken to evaluate these concerns and we hope to better serve you in the future.

6/10 Okay

David

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
The hotel was very clean but my shower didn't have any hot water.
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 2, 2024
David, it's good to hear you found the hotel sparkling clean. We sincerely regret the issues you faced with the shower temperature. Rest assured, that's not a typical experience for our guests. We appreciate your feedback and will utilize it to improve future guest experience.

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I like the history of the hotel and how close everything was from the hotel.
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 2, 2024
Michelle, it's fantastic to hear that you enjoyed the rich past of The Gunter Hotel and its prime location. We're thankful for your positive rating and we hope to welcome you back for another superb experience soon.

10/10 Excellent

Jorge

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 22, 2024
Thank you for the excellent rating, Jorge!Our goal is to go above and beyond to ensure our guests have a memorable experience at The Gunter Hotel! We look forward to hosting you again soon.

8/10 Good

Jackie

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 2, 2024
Jackie, it's nice to know you had a good stay at The Gunter Hotel. We appreciate your rating and would love to welcome you back on your next visit. Your satisfaction is our top priority, so please feel free to share any specific comments you might have. Thank you.

6/10 Okay

Roman

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The location is great and there is a cozy bar on the ground floor. Other than that nothing positive. The facility is old and needs renovation. The breakfast we paid an extra 15$ for, only included coffee, juice, fruits, and muffin.
Response from Customer Service on Mar 31, 2024
Roman, thank you for sharing your thoughts. It's good to hear you appreciated the location and our unique bar. Regarding the condition of the facility, we constantly strive to enhance its historic charm while providing modern comforts. We take note of your feedback on the breakfast offered and will consider it as we endeavor to enrich our offerings. Your experience is valuable to us and we appreciate your feedback.

10/10 Excellent

toni

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great stay!
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 29, 2024
Toni, it's wonderful to hear you enjoyed your stay at The Gunter Hotel! We pride ourselves on creating memorable experiences for our guests. We hope to welcome you back soon for another great stay.

10/10 Excellent

Marcus

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 28, 2024
Marcus, we're thrilled to hear about your positive experience at The Gunter Hotel. It's our aim to ensure that every guest has a top-notch time with us. We appreciate the concise feedback and hope to welcome you back in the future.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 29, 2024
Christopher, thank you for your five-star Expedia Review of The Gunter Hotel. We're delighted to know you had an excellent experience. We look forward to your next visit.