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Rating 10 - Excellent. 1053 out of 1599 reviews" "
We arrived and were told that there were no rooms left, and booking thru expedia doesn’t guarantee a room. Rooms were not super clean. Othe than that everything is perfect.
Extremely helpful and nice staff, a very nice, beautiful hotel conveninet to shops and food. My only major complaint was our room was hot the entire stay. There was no microwave inside the room. Parking is not free.
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
Thank you for taking the time to share your feedback regarding your recent stay with us. We apologize that we were unable to consistently deliver every aspect of the Hyatt Regency San Antonio Riverwalk experience we pride ourselves on. We greatly value your business and offer a personal apology for your less-than-perfect stay. We do hope you'll consider giving us another opportunity to exceed your expectations in the future.
No air conditioning for 1 of 4 nights, and it was hot in the room.
Howard
Stayed 4 nights in May 2024
Response from Will P on May 22, 2024
Thank you for taking the time to share your feedback regarding your recent stay with us. We apologize that we were unable to consistently deliver every aspect of the Hyatt Regency San Antonio Riverwalk experience we pride ourselves on. We greatly value your business and offer a personal apology for your less-than-perfect stay. We do hope you'll consider giving us another opportunity to exceed your expectations in the future.
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
The hotel is central to must-see locations. Walking distance to the Alamo, Riverwalk just outside the doors, many dining and shopping options. We had an incredible time during our stay.
Ana Cecilia
Stayed 3 nights in May 2024
Response from Will P on May 15, 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
4/10 Poor
Maribel
Travelled with family, Travelled with partner
May 13, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This weekend the AC didn’t work and it was horrible. It was so hot in the room we decided to leave early Sunday instead of sleeping in and leaving at checkout. This is ridiculous given I paid a good amount of money for our rooms. They really should have given me half my money back for them instead of a voucher for breakfast.
Maribel
Stayed 2 nights in May 2024
Response from Will P on May 14, 2024
Thank you for taking the time to share your feedback regarding your recent stay with us. We apologize that we were unable to consistently deliver every aspect of the Hyatt Regency San Antonio Riverwalk experience we pride ourselves on. We greatly value your business and offer a personal apology for your less-than-perfect stay. We do hope you'll consider giving us another opportunity to exceed your expectations in the future.
Great location and terrific modern and updated rooms. The custodian staff was always nice and friendly and did a great job. Front desk staff was ok. We had issues with our checkin as our room was not ready more than an hour after check in time.
Owais
Stayed 2 nights in May 2024
Response from Will P on May 13, 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
4/10 Poor
Yamisel
May 12, 2024
Liked: Cleanliness
Yamisel
Stayed 1 night in May 2024
Response from Will P on May 14, 2024
Thank you for taking the time to share your feedback regarding your recent stay with us. We apologize that we were unable to consistently deliver every aspect of the Hyatt Regency San Antonio Riverwalk experience we pride ourselves on. We greatly value your business and offer a personal apology for your less-than-perfect stay. We do hope you'll consider giving us another opportunity to exceed your expectations in the future.
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
8/10 Good
Carlene
Travelled with partner
May 9, 2024
Liked: Cleanliness, staff & service, amenities
The rooms were excellent. Beds were okay, not great. The restaurant had very slow service. The location was fantastic!
Carlene
Stayed 5 nights in Apr 2024
Response from Will P on May 10, 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
We upgraded to a river view thinking it would be like the pictures and it wasn't. We were disappointed but we made the best of it. Also, it wouldve been nice if the fridge worked. I didnt call down and complain because we'd already moved once.
carla
Stayed 4 nights in May 2024
Response from Will P on May 10, 2024
Thank you for taking the time to share your feedback regarding your recent stay with us. We apologize that we were unable to consistently deliver every aspect of the Hyatt Regency San Antonio Riverwalk experience we pride ourselves on. We greatly value your business and offer a personal apology for your less-than-perfect stay. We do hope you'll consider giving us another opportunity to exceed your expectations in the future.
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
Awesome property right on the riverwalk great location
Cons
For this kind of property you would expect great service but unfortunately they made us wait 2 hours before a room was available didnt even give us a key for the restroom while we waited until we got angry
Eber
Stayed 1 night in Apr 2024
Response from Will P on May 6, 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
6/10 Okay
Kelsey
Apr 30, 2024
Kelsey
Stayed 4 nights in Apr 2024
Response from Will P on May 1, 2024
Thank you for taking the time to share your feedback regarding your recent stay with us. We apologize that we were unable to consistently deliver every aspect of the Hyatt Regency San Antonio Riverwalk experience we pride ourselves on. We greatly value your business and offer a personal apology for your less-than-perfect stay. We do hope you'll consider giving us another opportunity to exceed your expectations in the future.
6/10 Okay
Norys
Apr 29, 2024
Liked: Property conditions & facilities
Disliked: Amenities
The river walk
Norys
Stayed 1 night in Apr 2024
Response from Will P on Apr 29, 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
Very friendly, accommodating staff, and clean. Rating is a Good Plus!
Linda
Stayed 3 nights in Apr 2024
Response from Will P on Apr 29, 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
It was a great experience, staff were really polite we got a room with a beautiful view expected the pool to be bigger but the view was pretty nice. It’s a bit pricy but worth it!!
Perla
Stayed 2 nights in Apr 2024
Response from Will P on Apr 29, 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
Great location. Direct access to riverwalk. Great coffee shop in lobby.
Britney
Stayed 3 nights in Apr 2024
Response from Will P on Apr 29, 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
I purchased the breakfast plan but staff didn’t seem to know how it worked. Consierge service great. Made sure we had a taxi for 6am flight.
DEBORAH
Stayed 5 nights in Apr 2024
Response from Will P on Apr 29, 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
Thank you for taking the time to share your feedback regarding your recent stay with us. We apologize that we were unable to consistently deliver every aspect of the Hyatt Regency San Antonio Riverwalk experience we pride ourselves on. We greatly value your business and offer a personal apology for your less-than-perfect stay. We do hope you'll consider giving us another opportunity to exceed your expectations in the future.
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
Perfect hotel. Close to Riverwalk and accessible to Alamo!
Alamo
Stayed 1 night in Apr 2024
Response from Will P on Apr 22, 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
Beautiful hotel in downtown San Antonio. Great location. Very quiet and nice, comfortable rooms.
Kimberly
Stayed 1 night in Apr 2024
Response from Will P on Apr 22, 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
The linens were exceptional. Loved that the beds had automatic lights for getting up in the dark. Also, a good breakfast was included every morning. Loved the hardwood floors. The Riverwalk view was ok but stepping out to the Riverwalk from the hotel was really great. Pool was a bit small and a little cold but enjoyable. Loved that the hotel provided water in the entrance that was refreshing after a long walk.
Sylvia
Stayed 3 nights in Apr 2024
Response from Will P on Apr 22, 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
Close to anything you could want. Staff was awesome!!!
Jennifer
Stayed 3 nights in Apr 2024
Response from Will P on Apr 17, 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
Conveniently located on the Riverwalk within close walking distance to the Alamo, Stores and restaurants. Staff were extremely friendly. High level room with view of the City was superb.
Cheri-Lee
Stayed 5 nights in Apr 2024
Response from Will P on Apr 17, 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
4/10 Poor
Maria F, Sarasota
Apr 16, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Maria F
Stayed 3 nights in Apr 2024
Response from Will P on Apr 17, 2024
Thank you for taking the time to share your feedback regarding your recent stay with us. We apologize that we were unable to consistently deliver every aspect of the Hyatt Regency San Antonio Riverwalk experience we pride ourselves on. We greatly value your business and offer a personal apology for your less-than-perfect stay. We do hope you'll consider giving us another opportunity to exceed your expectations in the future.
10/10 Excellent
B
Apr 15, 2024
Liked: Amenities
Everything was perfect
B
Stayed 2 nights in Apr 2024
Response from Will P on Apr 17, 2024
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!