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Reviews of Sheraton Grand Samsun Hotel

5 out of 5
Sheraton Grand Samsun Hotel
Liman Mahallesi Ataturk Bulvari No:55, Ilkadim, Samsun, Samsun

Reviews

8.8

Excellent

Rating 10 - Excellent. 244 out of 398 reviews" "
Rating 8 - Good. 99 out of 398 reviews" "
Rating 6 - Okay. 21 out of 398 reviews" "
Rating 4 - Poor. 14 out of 398 reviews" "
Rating 2 - Terrible. 20 out of 398 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Shahid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place with sense of security and comfort
Everything was almist perfect and would have given 5 stars if house keeping was also as good as other areas of services. I had to keep reminding the front desk about proper cleaning of the room, especially restocking of complimentary 2 bottles of water. Overall, it was a great one week stay. Staff is very friendly. Breakfast was good. All good!
Stayed 4 nights in Nov 2023

10/10 Excellent

Islam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 5 nights in Nov 2023

10/10 Excellent

ISlam

Stayed 7 nights in Oct 2023

10/10 Excellent

Serj

Liked: Cleanliness, staff & service, property conditions & facilities
Clean good service
Stayed 6 nights in May 2023

10/10 Excellent

ahmad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the staff , room ,lobby, furniture, but i had grilled chicken in the restaurant as dinner its fried and very bad tasted and oily i end up eating only bread.
Stayed 1 night in Apr 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Business trip to Samsun
The hotel itself looks quite outdated and old. Stains on wall-to-wall carpets are just everywhere. Breakfast is really poor. Cucumbers are stale, bread all is stale hard. Freshly squeezed orange juice taste reminds a cheap vinegar.
Stayed 2 nights in Dec 2022

10/10 Excellent

MR.Raed

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

8/10 Good

Sami, Istanbul

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a property in my hometown, which I have not been for a while. It was good to see such a good property.

10/10 Excellent

Dr. Mansour

Stayed 1 night in Sep 2022

10/10 Excellent

Mohammad

Stayed 1 night in Sep 2022

6/10 Okay

Hamad

Stayed 1 night in Sep 2022

10/10 Excellent

Mazen, Cypress

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice hotel
Stayed 1 night in Aug 2022

10/10 Excellent

Ayhab

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jul 2022

6/10 Okay

A razaq

Stayed 3 nights in Jul 2022

10/10 Excellent

Arezou

Stayed 3 nights in Mar 2022

10/10 Excellent

Narmeen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very professional and helpful staff clean room great amentes everything was great thank you !
Stayed 1 night in Mar 2022

8/10 Good

Ioseb

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Shirley

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a beautiful experience at Sheraton Grand Samson. The staff is great and always willing to help, the breakfast buffet is amazing with numerous selections for everyone’s taste, and the rooms and property are clean and properly kept. I will definitely be staying here next time in Samsun.
Stayed 5 nights in Nov 2021

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jul 2021

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay from start till end is poor ! Reception staff is too rude ! May services in the hotel is NA !
Stayed 3 nights in Aug 2021

8/10 Good

Dana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overall.
Stayed 1 night in Aug 2021

10/10 Excellent

Mohammad

Stayed 1 night in Aug 2021

6/10 Okay

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
The hotel furntaure at the restaurants is old .the rooms were ok but it is very clear the hotel need maintenance
Stayed 2 nights in Jul 2021

4/10 Poor

Ibrahim

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good facility. Terrible customer service
Room phone not working Internet not working Front desk not friendly nor helpful Housekeeping terrible 5 floors between my room and my kids room ! Room smells bad ! Must say. Very disappointed as a BonVoy member
Stayed 3 nights in Jul 2021

4/10 Poor

Verified traveller

Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Experience is less than expected. Check-in process very long. Room and towels contained fallen hair from previous guests.
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice grand and clean
Stayed 1 night in Jun 2021

8/10 Good

HANAA A M A

Liked: Property conditions & facilities
Stayed 1 night in Dec 2020

2/10 Terrible

Verified traveller

Stayed 1 night in Oct 2020

6/10 Okay

Hadi

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
The hotel had few guests however we had to wait until 5pm to have the room cleaned and the cleaning quality was very low specially with Coronavirus
Stayed 2 nights in Sep 2020

10/10 Excellent

Vickie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Centrally located, clean and friendly hotel. I’ve stayed here 3 times now and very much recommend it. We use it as a cycling base.
Stayed 2 nights in Aug 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2020

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home in a far away land
I enjoyed my time there for the most part. Mainly because it's like a piece of home for me in a far away land. However, there were times where staff made me uncomfortable. The amount of stares and second looks just made me uneasy as a black female.
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No advance notice of property ban on taking alcohol to rooms. A ridiculous policy. Also one week later I am still waiting for the 'extras' charged on check-in to be refunded, as no extras were purchased.
Stayed 2 nights in Dec 2019

2/10 Terrible

Eralp

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Valet service
Do not leave your car to valet service,they lost our car key and we waited 45 minutes until they found it . Because of this we missed our plane . No apologies from the hotel staff as if this was something usual for them
Stayed 1 night in Oct 2019

8/10 Good

Ibrahim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

10/10 Excellent

Zafer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Room was ok however bathroom door was not operational staff was very rude and unprofessional
Stayed 1 night in Aug 2019

6/10 Okay

Husain

Liked: Cleanliness
Disliked: Staff & service
unprofessional staff with poor services .
The staff needs to be more professional, the service should be more efficient which is not reflected the brand name “ Sheraton “
Stayed 2 nights in Aug 2019

8/10 Good

Vinay

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

8/10 Good

Ayman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Everything is exceptional, vey nice staff, luxury hotel, it deserves 7 stars, thank you for your good hospitality
Stayed 1 night in Jul 2019

10/10 Excellent

Polina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

10/10 Excellent

YAN KI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel, quality breakfast and view.
The floors on the upper part of the building will give you a very nice view of the harbor.
Stayed 1 night in Jun 2019

8/10 Good

Zamil

Liked: Room comfort
Disliked: Cleanliness
luxury hotel , but bad services
luxury hotel with good location , but bad service and dirty bathroom and carpet, also poor housekeeping.
Stayed 1 night in Oct 2018

8/10 Good

Zamil

Liked: Property conditions & facilities, room comfort
Great hotel but bad house keeping.
Sheraton Grand Samsun is a very nice hotel, has a great location with a nice view, but house keeping was poor with bad service, bathroom was not clean enough when I check in, and second day they take dirty cups and not bring back, no refill tea and water.
Stayed 1 night in Oct 2018
Response from aysenur on Nov 1, 2018
Dear Mr Zamil, Thank you for sharing your experience at the Sheraton Grand Samsun Hotel through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Sheraton Grand Samsun Hotel and we hope you choose to stay with us again whenever your travel needs bring you back to Samsun. Best Regards Aysenur Caner Ercin Reservation Executive

8/10 Good

SedatÖksüzoglu, Mainz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On the whole everything was very nice. The staff was friendly and competent. The service and the cleanliness was generally very good. I would like to recommend it
Stayed 2 nights in Oct 2018
Response from AYSENUR on Nov 1, 2018
Dear Sedat Oksuzoglu Thank you for sharing your experience at the Sheraton Grand Samsun Hotel through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Sheraton Grand Samsun Hotel and we hope you choose to stay with us again whenever your travel needs bring you back to Samsun. Best Regards Aysenur Caner Ercin Reservation Executive

8/10 Good

Kent

A Good Location on the Black Sea
This is a very nice hotel. The staff was helpful and professional. Overall, the facilities and condition are very good to excellent. The hotel is quiet and in a good location if you have a car. There is a light railway nearby, which would be good if you don't have a car. Parking is under the hotel and free. Upon arrival, the reservation received from Expedia was incorrect. The hotel staff were helpful in putting us in the correct room. There were a couple of items that we found annoying. First the room temperature couldn't be lowered to 18 C. Second, the hot water in the shower was never hot, rather it was tepid to warm. Since it was summer, this wasn't that much of a problem. The room we were in had a carpet that was stained. One of the bathrobes hadn't been changed from the previous guest. Housekeeping made the bed, but did a poor job of cleaning the room.
Stayed 2 nights in Aug 2018
Response from Aysenur on Sep 4, 2018
Dear Mr Kent, Thank you for sharing with us. We are sorry to hear you experience during your stay and we regret to know that you missed to enjoy personalised service here. Please be rest assured that you feedback on service will be reviewed by relevant teams to meet the Sheraton standard. Once again, thank you for staying with us and please accept our sincere apology. We hope we can welcome you back in the future. Sincerely Reservation Executive Aysenur Caner Ercin