3074 South Decker Lake Drive, West Valley City, UT
Reviews
8.2
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The fridge in the room didn’t keep any of our items cold. That was very disappointing had to spend money on cold drinks that we weren’t planning on. Hopefully they get the fridge looked at. Also no ice machines in the hotel. The fridge has ice maker but doesn’t make ice very fast
Amanda
Stayed 1 night in May 2024
Response from Assistant Manager on May 26, 2024
Thank you for your feedback, we do apologize for any inconvenience you encountered while staying with us.
On our first day, the bedsheets and pillowcase don't smell fresh. Like, It’s been used already. We were super tired that night, so I didn’t go to the front desk. The next day, I asked them to change it. When I came back, it felt clean and smelled better.
Anissa Kyla
Stayed 2 nights in May 2024
Response from Assistant Manager on May 24, 2024
We apologize for any inconvenience you had to experience while staying with us, we understand the importance of cleanliness so we will be forwarding your feedback to our cleaning staff in order to ensure this does not happen again.
Excellent quality and best price compared to others. We would stay again!
Tamsin
Stayed 1 night in May 2024
Response from Assistant Manager on May 22, 2024
Thank you for your feedback
6/10 Okay
Sarah
May 22, 2024
It was sufficient and clean
Sarah
Stayed 1 night in May 2024
Response from Assistant Manager on May 22, 2024
Thank you for your feedback
8/10 Good
Chance
May 21, 2024
Liked: Property conditions & facilities
Disliked: Cleanliness
Everything went pretty well! The only downsides were the room smelled of cigarette smoke, it was a little loud, and they wouldn’t problem solve with me for a late checkout past 11:30AM.
Chance
Stayed 1 night in May 2024
Response from Assistant Manager on May 22, 2024
Thank you for your feedback, we apologize for any inconvenience you had to experience while staying with us
A super bizarre property with and identity crisis. Rooms are good sized and well laid out but for example it has a full kitchen and huge fridge but not a single plate, glass or Utensil so the only way to cook would be to bring all your own dishes, glasses and cookware. Huge fridge was very loud. Had to turn on A/C to drown out sound of fridge.
Sven
Stayed 1 night in May 2024
Response from Assistant Manager on May 20, 2024
Our hotel does not require us to provide cooking utensils or eating utensils, these items must be brought in by the guest themselves or they can also purchase them in our My Store located next to the front desk.
The surrounding area is being developed.
But the price is very good and the hotel is new.
Unfortunately, my room smelled of cat urine.
Michael
Stayed 1 night in May 2024
Response from Assistant Manager on May 17, 2024
Thank you for your feedback, we do apologize for the inconvenience you experienced. We will be forwarding your feedback to our cleaning staff to ensure this does not happen again
It was very clean and well kept. Construction was going on while we were here but didn’t bother us. The free breakfast was not actually free you had to order room service but other than that it was very nice!
Morgan
Stayed 1 night in May 2024
Response from Assistant Manager on May 17, 2024
Thank you for your feedback, we appreciate you taking the time to complete our survey!
This place did the job perfectly well at an affordable price. It’s not high end but it’s fairly new, clean, adequately equipped and good value at its price point. It’s right next to Decker Lake TRAX station which makes getting into the City Centre easy. I’d stay again.
Frazer
Stayed 4 nights in May 2024
Response from Assistant Manager on May 15, 2024
Thank you for your feedback, we appreciate you taking the time to take our survey. We hope to see you again!
6/10 Okay
Jennifer
May 14, 2024
Liked: Cleanliness
Disliked: Staff & service
The room was good, bed were comfortable and price was right! The issue was more that we arrived late as we were traveling just needed somewhere to get a good couple hour of rest before back on the road. They lock the front door and the attended looked right at us and continued to just mosey around until I yelled please let us in! there is construction nearby currently so the rod in is also fairy rough right now. The last thing was they charged my card, not the typical incidental hold, $100.00 for incidentals and when I asked for proof of refund upon checkout, I hey said they would email that and have not. They said they can't do the refund until after 11 am and it should reflect back to my account in several days. Probably would choose a different option next time considering this is located in the same lot as about 3 other hotels.
Jennifer
Stayed 1 night in May 2024
Response from Assistant Manager on May 14, 2024
Thank you for your feedback, each hotel has its own policy when it comes to deposits and posting the deposits. So some hotels will just put a hold while others will post the deposit. We understand your frustration that you experienced, however our employees are trained to not open the door for people unless they pick up the phone and confirm they have a reservation with us, this is a safety procedure we take to ensure the safety of employees and guests.
We had a nice stay overall. Staff was extremely nice and patient. There was only one front desk both afternoons checking people in so the check in lines were quite long and the poor staff did such a wonderful job getting through everyone in a timely manner. There was quite a bit of loitering behind the hotel where we ended up parking and a few people reaching into the cigarette disposers to grab cigarette butts just in front of the hotel as you walked in. Inside the facility was exactly as advertised, nice and clean. Even with construction of multiple buildings next to it, it was very quiet inside the rooms.
Brandie
Stayed 2 nights in May 2024
Response from Assistant Manager on May 6, 2024
Thank you for your feedback, we appreciate you taking your time with completing our survey.
The hotel was not that great, they ran out of coffee 😐 and no really amenity. Also you get there ans there another 100 00 charge they had to do !! To get the room..lucky i got it back. 10 days later
Vicci
Stayed 3 nights in Apr 2024
Response from Assistant Manager on May 6, 2024
The 100 charge is the deposit that we require, for incidentals, this is refunded back to you once you check out, as long as everything is fine with the room.
The full kitchen is nice if you have groceries and want to use a fridge and stove. You must have your own dishes though
Lisa
Stayed 1 night in Apr 2024
Response from Assistant Manager on May 3, 2024
Thank you for your feedback
10/10 Excellent
Matthew
May 2, 2024
Liked: Cleanliness
Matthew
Stayed 1 night in Apr 2024
Response from Assistant Manager on May 6, 2024
Thank you for your feedback
2/10 Terrible
Lisa, Aliso Viejo
May 2, 2024
Disliked: Amenities
Place is a dump. No water came out of my shower. The repair person couldn’t fix it. The handicapped bar in shower was broken off. Asked for a refund. Didn’t get one.
Lisa
Stayed 1 night in May 2024
Response from Assistant Manager on May 2, 2024
We apologize for any inconvenience you experienced while staying with is
2/10 Terrible
Juan
May 1, 2024
Liked: Property conditions & facilities
Disliked: Staff & service
I asked for an extra key and the person at the front desk asked me to return it I’m like I usually get 2 keys.
I didn’t feel like I was treated with respect as a customer.
I called 5 times to the front desk and they’ll pick up and hang up I was trying to let them know about a noise complaint and never answered I didn’t get a good night sleep. I’m asking to get refunded I never ask for my money back but this time I deserve it.
Juan
Stayed 1 night in Apr 2024
Response from Assistant Manager on May 2, 2024
We apologize for any inconvenience, can you provide me with details of your reservation so we can see the call log and find out what was happening?
Nice large room with a kitchen. The only inconvenience was getting to the hotel due to construction. The GPS will take you to the entrance that is blocked off. You have to drive around until the GPS reroutes you to the north entrance. Otherwise it is a really nice hotel.
Peilan
Stayed 1 night in Apr 2024
Response from Assistant Manager on May 1, 2024
Thank you for your feedback, we are happy to hear you enjoyed your stay with us