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Reviews of Hyatt Place Salt Lake City/Downtown/The Gateway

3 out of 5
Hyatt Place Salt Lake City/Downtown/The Gateway
55 N 400 West St, Salt Lake City, UT

Reviews

9.0

Wonderful

Rating 10 - Excellent. 665 out of 1009 reviews" "
Rating 8 - Good. 210 out of 1009 reviews" "
Rating 6 - Okay. 77 out of 1009 reviews" "
Rating 4 - Poor. 36 out of 1009 reviews" "
Rating 2 - Terrible. 21 out of 1009 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lynn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place.
Stayed 1 night in May 2024

4/10 Poor

Mayker

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was not clean and no new towels tell I call the front office to ask why my room was not cleaned that day. Was told that room was only clean at the 3rd day. What kind of hotel only service room on the 3rd day. I was not told that when I checked in. My room was next to a Main Street and there was to much noise. Would not recommend to anyone going to salt lake.
Stayed 3 nights in May 2024
Response from Brandon Hansen, General Manager on May 22, 2024
Hi Mayker,My sincerest apologies regarding housekeeping and more importation my staff not notifying you. We provide daily service to all our guest. Hyatt Place policy is to do a light touch up after the second night. IE third day. However as I stated all we need is a request and we can service the room at any point during your stay. I truly appreciate your feedback. This will help our team improve. . Sincererely Brandon

2/10 Terrible

Allan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Expedia pricing sucked. I reserved room in October when prices were $50 plus taxes higher. When I arrived at the hotel I discovered the walk-in rate was $50 lower. I did not know I had to put in for a lower rate the night before with Expedia. I could not get my deserved refund from the hotel because I went through Expedia. The hotel’s policy is to price match. Lesson learned. Get your hotel reservation directly with the hotel, not Expedia or Travelocity. The hotel provides better customer service. I will not go thru Expedia again. I do have options and I will use them.
Stayed 1 night in May 2024
Response from Brandon Hansen, General Manager on May 22, 2024
Hi Allan,If your travels bring you back to Sale Lake, please don't hesitate to reach out to me directly. I promise I will always rate match.Sincerely Brandon

6/10 Okay

Brittanie

Travelled with family
Disliked: Property conditions & facilities
Room furniture was in poor condition. There was construction in the lobby. It was so noisy from the trax systems, very load in our room.
Stayed 1 night in May 2024
Response from Brandon Hansen, General Manager on May 20, 2024
Hi Brittanie,Sorry about the construction and street noise. Being downtown we do have some light rail and car noise. Thanks for the feedback.Sincerely Brandon

8/10 Good

Kelly Ann

Travelled with family
Disliked: Amenities, property conditions & facilities
I didn’t know the hotel was under renovation. I had booked here when my prior booking advised that they were under renovation. It would have been nice to have been alerted prior to arrival, especially given the rate we paid. No body lotion provided. Construction team should start work after the breakfast time so customers can relax during their meal.
Stayed 1 night in May 2024
Response from Brandon Hansen, General Manager on May 20, 2024
Hi Kelly Ann,My apologies regarding the construction. You are correct we should have started after breakfast. I hope you can come back once everything is completed.

10/10 Excellent

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the hotel a lot
Stayed 3 nights in Feb 2024
Response from Brandon Hansen, General Manager on May 21, 2024
Hi Eduardo,Thank you for the wonderful review. I am so glad you enjoyed your stay.Sincerely, Brandon

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service
Nice and central location. Easy to get to from the highway. Only problem was they were doing renovations to the check in area and the bar area was closed
Stayed 1 night in May 2024
Response from Brandon Hansen, General Manager on May 20, 2024
Hi Jacqueline,Thanks for the detailed review. I hope your travel's bring you back to our hotels once construction has been completed.

8/10 Good

Jennifer, Somerville

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in May 2024
Response from Brandon Hansen, General Manager on May 18, 2024
Thanks for the kind review.

10/10 Excellent

Victoria

Stayed 4 nights in May 2024
Response from Brandon Hansen, General Manager on May 15, 2024
Hi Victoria,Thanks for the wonderful review. We are so glad you enjoyed your stay.Sincererely Brandon

6/10 Okay

Niki

Travelled with partner
Disliked: Property conditions & facilities
Very outdated rooms
Stayed 3 nights in May 2024
Response from Brandon Hansen, General Manager on May 12, 2024
Hi Niki,Thanks for the review. As you know we are in the process of a remodel, once the lobby is completed we will transition into our rooms.Sincererely Brandon

10/10 Excellent

Changming

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like it. Will stay in Hyatt Place again.
Stayed 1 night in May 2024
Response from Brandon Hansen, General Manager on May 12, 2024
Hi Changming,Thanks for the kind words and a great review. Looking forward to seeing you in the future.Sincererely Brandon

6/10 Okay

Elin

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The room was slightly dated and there was a construction going on in the lobby. I also found it surprising they don't clean the room/make the beds daily.
Stayed 2 nights in May 2024
Response from Brandon Hansen, General Manager on May 11, 2024
Hi Elin,Sorry that no one told you about our cleaning. We do offer daily service, so sorry we did not inform you.Sincererely Brandon

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great management, friendly
Stayed 2 nights in May 2024
Response from Brandon Hansen, General Manager on May 11, 2024
Hi Amy,Thanks for the kind words about our team. I hope your travels bring you back to Salt Lake soon.SIncererely Brandon

10/10 Excellent

Juan

Liked: Cleanliness, staff & service
nice
Stayed 2 nights in Apr 2024
Response from Brandon Hansen, General Manager on May 12, 2024
Hi Juan,Thanks for the feedback. I truly appreciate the nice comment. Safe Travels.

2/10 Terrible

Tom

Business traveller
Liked: Staff & service
UNBELIEVABLY NOISY. DON'T STAY IN ROOM 601 - YOU WON'T SLEEP.
Stayed 1 night in May 2024
Response from Brandon on May 10, 2024
Hi Tom,Truly sorry you stay was not up to standards. My sincerest apologies,

8/10 Good

wava

Construction in lobby was going in but staff very accommodating! Nice breakfast! Was sad that the hot tub was yellow tagged out of order! And out side!
Stayed 1 night in May 2024
Response from Brandon Hansen, General Manager on May 9, 2024
Hi Wava,Thanks for the kind words regarding out staff. I am sorry about the hot tub being down. I hope your travels bring you back to Salt Lake and our hotel soon.

8/10 Good

Benedicte

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The breakfast was GREAT!! Thank you!
Stayed 1 night in May 2024
Response from Brandon Hansen, General Manager on May 11, 2024
HI Benedicte,Thanks for the kind words about our breakfast. I hope you can come back soon.Sincererely Brandon

2/10 Terrible

Carlos

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
the guy working the front desk was very rude and my room wasn’t ready
Stayed 2 nights in Apr 2024
Response from Brandon Hansen, General Manager on May 1, 2024
Hi Carlos,Truly sorry about your interaction at check-in. I will address this with my team and the individual that checked you in.Sincerely Brandon

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Good location and the staff is friendly and very helpful.
Stayed 1 night in Apr 2024
Response from Brandon Hansen, General Manager on Apr 30, 2024
Hi Teresa,Thanks for the wonderful review. I am so glad you enjoyed your stay. I will make sure to pass on your kind words to our staff. I hope your travels will bring you back to Salt Lake and our hotel.Sincerely Brandon

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
One of the best your money worth
Stayed 1 night in Apr 2024
Response from Brandon Hansen, General Manager on Apr 30, 2024
Hi Jose,Thanks for the wonderful review. I hope you have a wonderful spring.Sincerely Brandon

8/10 Good

Marco A

Liked: Cleanliness, staff & service, property conditions & facilities
Que no funcionaba la piscina
Stayed 1 night in Apr 2024
Response from Brandon Hansen, General Manager on Apr 30, 2024
Hi Marco,Thanks for the kind review. I hope your travels bring you back soon.Sincerely Brandon

4/10 Poor

Chris

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Brandon Hansen, General Manager on Apr 30, 2024
Hi Chris,My apologies your stay was not up to our standards.

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was AMAZING! Hotel was excellent and clean even though aome construction was going on.
Stayed 1 night in Apr 2024
Response from Brandon Hansen, General Manager on Apr 29, 2024
Hi William,Thanks for the kind words regarding our staff. I am so glad you enjoyed your stay. I hope you can come back sooner than later.Sincerely, Brandon

10/10 Excellent

inna

Stayed 1 night in Apr 2024
Response from Brandon Hansen on Apr 29, 2024
Hi Inna,Thanks for the 5 of 5 review. I am so glad you enjoyed your stay with us. I hope your travels bring your back sooner than later. Sincerely, Brandon

10/10 Excellent

Trudy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a place to eat on the very next block. Called Gateway. A building wth several restaurants in
Stayed 1 night in Apr 2024
Response from Brandon Hansen, General Manager on Apr 28, 2024
Hi Trudy,Thanks for the wonderful review. We appreciate your feedback. I hope your travels bring you back to Salt Lake and our hotel soon.Sincererely Brandon

4/10 Poor

Sacha

Disliked: Property conditions & facilities
No idea the property was under major construction and the air in the room didn’t work. Overall disappointed and wished I would have booked somewhere else.
Stayed 1 night in Apr 2024
Response from Brandon Hansen, General Manager on Apr 27, 2024
Hi Sacha, My apologies for the construction. It is listed on our website. I wish your stay was much better. I truly appreciate your feedback and wish you stay was more enjoyable.Sincerely Brandon

4/10 Poor

C M

Stayed 1 night in Apr 2024
Response from Brandon Hansen, General Manager on May 15, 2024
Hi CM, Sorry your stay was not up to par.Sincererely Brandon

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our "home away from home" when visiting Salt Lake to see our specialist at Primary Children's hospital. Hotel is within walking distance to many restaurants, malls and the famous "Temple Square."
Stayed 1 night in Mar 2024
Response from Brandon Hansen, General Manager on Apr 25, 2024
Hi Jennifer,Thank you for the kind words about our hotel. We are so grateful you and your family continue to stay with us. We are all looking forward to your next visit.Sincerely, Brandon

8/10 Good

Jerika

Liked: Cleanliness, staff & service
This hotel is very conveniently located. Only complaint is the toilet wouldn’t stop running, but I would still stay here again.
Stayed 1 night in Apr 2024
Response from Brandon Hansen, General Manager on Apr 21, 2024
Hi Jerika,Thanks for the kind review. I will make sure we address the toilet with our staff and make sure we correct the issues.Sincerely, Brandon

6/10 Okay

Silvia, sulphur

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Brandon Hansen, General Manager on Apr 18, 2024
Hi Silvia,Thanks for your review. Please let me know what our team can do to make your stay better.Thanks,Brandon

10/10 Excellent

Liwen, Morgan Hill

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Wish they have better noise control. I stay in 5th floor and I can hear all the noise from the street .
Stayed 3 nights in Apr 2024
Response from Brandon Hansen, General Manager on Apr 9, 2024
Hi Liwen,Thanks for your feedback. I appreciate it, when you stay with us next time please ask the front desk to place you on the backside of the hotel. Thanks Brandon

10/10 Excellent

Ravi, Pune

Stayed 1 night in Apr 2024
Response from Brandon Hansen, General Manager on Apr 25, 2024
Hi Ravi,Thanks for the wonderful review. I am so glad you enjoyed your stay.Sincererely Brandon

10/10 Excellent

Joshua James

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and helpful
Stayed 1 night in Apr 2024
Response from Brandon Hansen, General Manager on Apr 3, 2024
Hi Joshua,Thanks for the wonderful review. I am so glad you enjoyed your stay. Sincerely Brandon

10/10 Excellent

BRADY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms. Good stay. Right downtown.
Stayed 1 night in Mar 2024
Response from Brandon Hansen, General Manager on Apr 1, 2024
Hi Brady,Thanks for taking the time to leave a wonderful review. I hope your travels bring you back to Salt Lake soon.Sincerely Brandon

10/10 Excellent

Kelly

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was perfect. We were in town for a couple nights to watch the Utah Jazz. It was perfect. The breakfast was really good. And complimentary tea was clutch.
Stayed 2 nights in Mar 2024
Response from Brandon Hansen, General Manager on Mar 31, 2024
Hi Kelly,Thanks for taking the time to leave a wonderful review. I am so glad you enjoyed your stay. I hope your travels will bring you back to Salt Lake and our hotel soon.Sincerely Brandon

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how close to the Delta Center it was.
Stayed 2 nights in Mar 2024
Response from Brandon Hansen, General Manager on Mar 28, 2024
Hi Willam,Thanks for the wonderful review. We love our location to so many venues. I am so glad you enjoyed your stay. I hope your travels bring you back to Salt Lake and our hotel.Sincerely Brandon

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay at. Thanks
Stayed 1 night in Jan 2024
Response from Brandon Hansen, General Manager on Mar 26, 2024
Hi Javier,Thanks for taking the time to give our hotel a wonderful review. I am so glad you enjoyed your stay. I hope your travels will bring you back to Sale Lake and the Hyatt Place.Sincerely Brandon

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect hotel for our visit with family in SLC
Stayed 2 nights in Mar 2024
Response from Brandon Hansen, General Manager on Mar 25, 2024
Hi Lynn,Thanks for a wonderful review. I am so glad you enjoyed your stay. I hope your travels bring you back to Salt Lake and our Hotel soon.Sincerely Brandon

10/10 Excellent

Shelley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Brandon Hansen, General Manager on Mar 25, 2024
Hi Shelley,Thanks for a wonderful review. I am so glad you enjoyed your stay. I hope your travels bring you back to Salt Lake and our Hotel soon.Sincerely Brandon

6/10 Okay

Ashley

Business traveller
Liked: Cleanliness
Housekeepers were about the only friendly staff here with the exception of one front desk attendant. Everyone seemed inconvienced for simple things like needing to check in to your room. Also, if you’re choosing this location because it has an onsite bar and restaurant - choose a different hotel. The “restaurant” is a bar top connected to the check-in desk and options are pretty limited for food and drinks. While they have plenty of liquor options, they do not have a true bartender that is knowledgeable about mixing, I asked for a Margarita and the attendant did not know how to make one. There are nearby restaurants, but the nearby area is under a lot of construction and it’s not super easy to navigate. Also, the closest restaurant that actually looked decent within walking distance does not open until 5 PM daily. The housekeepers were extremely friendly, and the property did appear well taken care of, albeit very old and outdated.
Stayed 2 nights in Mar 2024
Response from Brandon Hansen, General Manager on Mar 21, 2024
HI Ashley,Thanks for the wonderful detail in your review, your feedback is welcomed and will only help our staff improve. I hope you have a wonderful day.Sincerely Brandon

10/10 Excellent

Brian

Stayed 1 night in Mar 2024
Response from Brandon Hansen, General Manager on Apr 8, 2024
Hi Brian,Thanks for the wonderful review. I am so glad you enjoyed your stay.Sincererely Brandon

8/10 Good

Trevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice room, great breakfast. We didn’t use the hot tub or pool so I have no opinion on that. The lobby was kind of small and loud during the day but other than that, it was great.
Stayed 1 night in Mar 2024
Response from Brandon Hansen, General Manager on Mar 17, 2024
Hi Trevin,Thanks for taking the time to leave our hotel a kind review. Hopefully next time the weather will be a little nicer so you can take advantage of our pool and hot tub.Sincererely Brandon

10/10 Excellent

Toni, riverdale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was smooth. Front desk gal was nice
Stayed 1 night in Mar 2024
Response from Brandon Hansen, General Manager on Mar 17, 2024
Hi Toni,Thanks for the wonderful review. I am so glad you enjoyed your stay. I hope your travels will bring you back sooner than later...

10/10 Excellent

Marissa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What made my stay was how fantastic the customer service was from everyone I interacted with. the front desk staff went out of their way to make sure everyone had a great and comfortable stay. Not only was there complimentary breakfast, but it was tasty and fresh! I’d recommend this hotel to anyone staying in the area.
Stayed 4 nights in Mar 2024
Response from Brandon Hansen, General Manager on Mar 17, 2024
Hi Marissa,Thank you for a wonderful review. I truly appreciate the kind words regarding our staff. We strive to provide excellent customer service, its wonderful when our guest recognize it... I hope your travels will bring you back to Salt Lake and our hotel sooner than later.Sincerely Brandon

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great 😊
Stayed 1 night in Mar 2024
Response from Brandon Hansen, General Manager on Mar 11, 2024
Hi Susan,thanks for the wonderful review, I am so glad you enjoyed your stay. I hope your travels bring you back to Salt Lake and our hotel.Sincerely Brandon

4/10 Poor

Mike

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Parked at the lower level area of the Hotel. Someone got into our vehicle and stole a few things. No security or courtesy for the guest.
Response from Brandon Hansen, General Manager on Mar 12, 2024
Hi Mike,I am so sorry someone did that. Please reach out to me if I can be of anymore assistance. Brandon

10/10 Excellent

Shawna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. Staying directly across from the Delta Center was very convenient. The breakfast was really great.
Stayed 2 nights in Mar 2024
Response from Brandon Hansen, General Manager on Mar 9, 2024
Hi Shawna,Thanks for the kind words regarding our staff and breakfast, I am so glad you enjoyed your stay. I hope your travels will bring you back soon.Sincererely Brandon

10/10 Excellent

Yunuen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel near delta center waking distance to many places
Stayed 1 night in Mar 2024
Response from Brandon Hansen, General Manager on Mar 9, 2024
Hi Yunuen,Thanks for the wonderful review. I am so glad you enjoyed your stay and our location. Sincerely Brandon

6/10 Okay

Aaron Samuel

Travelled with partner
Liked: Cleanliness, staff & service
Liked the location since it was close to what we were doing. Didn't like that the hot tub was not working since I booked here for the hot tub. It also doesn't tell you that it is outside. This would have made it unusable since a winter storm blew in
Stayed 2 nights in Mar 2024
Response from Brandon Hansen, General Manager on Mar 5, 2024
Hi Aaron,Thanks for taking the time to leave a review. My apologies the hottub was not open during your stay. Please reach out to me directly regarding compensation. I would love to have you back when our remodel and hot tub is open. My email is Brandon.hansen@hyatt.com Sincerely Brandon

8/10 Good

Karen

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2024
Response from Brandon Hansen, General Manager on Mar 5, 2024
Hi Karen,Thanks for taking the time to leave a nice review. I hope your travels bring you back to Salt Lake and our hotel soon.Sincerely Brandon