Dear Chrystal, Thank you for sharing your feedback. We apologize for the inconvenience caused by the nearby roadwork and the traffic issues due to our shared parking facilities. We are also sorry to hear about your experience with the scent inside our premises. We appreciate your comments on the pet-friendly aspect of our property and the enjoyable natural surroundings. Your insights are invaluable to us as we strive to improve our guest experience. Thank you for staying with us.Sincerely,Hotel Management

Dear Kris, Thank you for sharing your experience with us. We apologize for any inconvenience you encountered during your stay. We appreciate your feedback regarding the lighting, door, and breakfast options. We are addressing these concerns to enhance our guests' comfort and experience. Regarding parking, we are working to ensure adequate space for our guests. Your feedback helps us improve, and we hope to have the opportunity to provide you with a more enjoyable stay in the future. Sincerely,Hotel Management

Dear Tomomi, Thank you for your review. We deeply apologize for the inconvenience caused by the heater issue during your stay. Your comfort is our utmost priority, and we regret any discomfort you experience. It's reassuring to know that our team swiftly addressed your concerns by arranging a room change. Your patience and understanding are greatly appreciated. We value your feedback and will take steps to prevent similar situations in the future. We hope to have the opportunity to provide you with a warmer and more comfortable stay on your next visit.Sincerely,Hotel Management

Dear Rebecca, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Dear Sara, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Dear Carla, Thank you for your review of your stay at Extended Stay America and for highlighting our great location and competitive pricing. We're pleased to know that you enjoyed the view of the park from your room. Your feedback is appreciated and will be shared with our team. We hope you had a pleasant stay overall and look forward to welcoming you back for another enjoyable experience. Sincerely,Hotel Management

Dear Dina, Thank you for choosing Extended Stay America. We are pleased to hear that our hotel's location met your expectations. However, we apologize for any cleanliness issues you encountered during your stay. Maintaining a clean environment is essential, and we take your concerns seriously. Your feedback will be shared with our housekeeping team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to provide you with a more satisfying experience in the future.Sincerely,Hotel Management

Dear Mark, Thank you for choosing Extended Stay America. It is good you had a comfortable time in your clean and fresh room. Your remarks are shared with joy. Having you as our guest was a pleasure, and we hope to see you again soon. Sincerely,Hotel Management

Dear Cliff, Thank you for sharing your positive experience at Extended Stay America! We're delighted to hear that you found our location convenient for accessing restaurants and stores. It's great to know that you found your room clean and that you appreciated the value of the price. We look forward to welcoming you back for another enjoyable stay soon!Sincerely,Hotel Management

Dear Tammy, We apologize for the dissatisfaction you experienced during your recent visit. It's disheartening to hear that your expectations were not met due to the room allocation and cleanliness issues. We regret any frustration and inconvenience this caused and are very grateful for your patience. Regarding the room type, please know that we do everything possible to honor requests; however, it is not always possible, depending on our occupancy. Your comfort and satisfaction are important to us, and we strive to provide a positive experience for all our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay in the future.Sincerely,Hotel Management

Dear Orie, Thank you for your recent stay at our hotel. We appreciate your feedback regarding your recent stay. We apologize for any inconvenience caused by the odor in your room and the condition of the bathtub. Ensuring a comfortable and pleasant stay for our guests is our priority, and we regret that we fell short of meeting your expectations in this regard. Your comments will be shared with our team to address these concerns and improve our services. We value your input as it helps us identify areas for enhancement. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying experience.Sincerely,Hotel Management

Dear Jodee, Thank you for the review. We apologize for not meeting your expectations with the complimentary grab-and-go breakfast and regret the inconvenience caused by mold in the shower. We will share your comments with the appropriate individuals for enhancement. Thank you for bringing these concerns to our attention, and we appreciate your feedback as it helps us improve our services.Sincerely,Hotel Management

Dear colby, Thank you for sharing the specifics of your recent stay. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will take the proper action as we are committed to providing every guest with a wonderful experience. We encourage you to try us again, as we are confident you will enjoy a more seamless experience. Sincerely,Hotel Management

Dear Cheryl, We sincerely apologize for the condition of your room and any discomfort caused during your stay. Your feedback is concerning, and we take this matter seriously. Our team will address the maintenance issues you've raised to ensure a more pleasant experience for future guests. We appreciate your patience and understanding. Your safety and comfort are our top priorities, and we regret falling short of expectations. We hope to have the opportunity to welcome you again for a more positive stay.Sincerely,Hotel Management

Dear Miriam Marie, We're pleased to hear that you enjoyed the convenience and cleanliness of Extended Stay America. Our staff strives to provide helpful and courteous service. We apologize if the breakfast options didn't meet your expectations. Your feedback is appreciated, and we hope to welcome you back for another positive experience in the future.Sincerely,Hotel Management

Dear Steve, Thanks for your comments regarding your time with us. We are disappointed to learn about the inconvenience caused. Our front desk is always available to assist you and maximize your stay. Please return and allow us the opportunity to welcome you back the next time you visit the area.Sincerely,Hotel Management

Dear MARIANNE, Thank you for sharing your experience; we love that you could join us. We know how small details impact our hotel's overall impression significantly. Therefore, we apologize for your stay, which was not the seamless visit you deserve. We would love another opportunity to bestow the hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Sincerely,Hotel Management

Dear Donna, Thank you so much for your outstanding review. We are glad that you had an overall positive stay. Thank you for choosing Extended Stay America, and we hope to have the opportunity to welcome you back any time you are in the area.Sincerely,Hotel Management

Dear YURY, Thank you for choosing Extended Stay America. We are dedicated to providing a comfortable and pleasing atmosphere for our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Hotel Management

Dear Donna, Thank you for staying at Extended Stay America and providing your feedback. We know it is not easy to be away from home, especially when it involves a hospital stay. It is gratifying to know that our team members could make you feel comfortable and well cared for during your entire stay. Better yet, please visit us again for a comfortable and relaxing getaway without a visit to the hospital- we wish you all the best.Sincerely,Hotel Management

Dear Romell, Thank you for choosing our hotel on your recent visit to the area. We are sorry to hear about the maintenance concerns in your room. Your feedback is invaluable in helping us improve. We will work with our maintenance team to ensure that all areas of concern are promptly and effectively resolved to prevent such occurrences in the future. Thank you for choosing us and taking the time to bring this to our attention. We hope to have another chance to show you the outstanding, seamless stay you deserve and that we are known for providing.Sincerely, Hotel Management

Dear Jenny, Thank you for staying with us. Please accept our apologies for the problems you encountered. You deserved a clean, comfortable, and stress-free stay, and we are disappointed this was not your experience. We also regret the disappointment with the breakfast choices. We appreciate your observations and concerns, and we have noted both. Your feedback is vital and needed for our growth. Our team will address this promptly. Our goal is to provide our guests with a home-like stay; we hope you will consider giving us a second chance to provide the hospitality you should always expect from us.Sincerely,Hotel Management

Dear Lori, Thank you for taking the time to share about your stay. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management