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Reviews of Crystal Inn Hotel & Suites Midvalley

3 out of 5
Crystal Inn Hotel & Suites Midvalley
818 E Winchester St, Murray, UT

Reviews

8.6

Excellent

Rating 10 - Excellent. 1027 out of 1791 reviews" "
Rating 8 - Good. 436 out of 1791 reviews" "
Rating 6 - Okay. 191 out of 1791 reviews" "
Rating 4 - Poor. 78 out of 1791 reviews" "
Rating 2 - Terrible. 59 out of 1791 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Doug

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience with my family. Great property in good condition
Stayed 2 nights in Apr 2024
Response from Vanessa Gomez General Manager on May 22, 2024
Thank you for your review, we are delighted to hear you enjoyed your stay. We look forward to serving you again in the future.

6/10 Okay

Gerald, Laurel

Travelled with family
Disliked: Amenities
My family and I always loved staying at this Crystal Inn for many years now but this time it was a real disappointment the windows were dirty, no shampoo or soap in the room, and no do not disturb sign for the door. Will not be coming back
Stayed 5 nights in May 2024
Response from Vanessa Gomez General Manager on May 22, 2024
A hotel is defined by the quality of service it provides. Because our success is measured by how our guests evaluate our services and facilities, I want you to know that the comments and suggestions we receive are taken seriously. Your willingness to share your experience is genuinely appreciated.We would hope that you would give us another chance to make things right, and prove to you that we care about our guests satisfaction with their stay.

6/10 Okay

Alyssa

Liked: Staff & service
Stayed 2 nights in May 2024
Response from Vanessa Gomez General Manager on May 23, 2024
Thank you for your review.

10/10 Excellent

Nijaz Sedic

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel. Plentiful hot breakfast Nice pool and hot tub.
Stayed 2 nights in May 2024
Response from Vanessa Gomez General Manager on May 21, 2024
Thank you for your kind review. We are happy to hear you were delighted by your stay, and we look forward to serving you again in the future.

6/10 Okay

Elijus

Travelled with family
Liked: Amenities
average reception service, overall average motel, breakfast was good
Stayed 1 night in May 2024
Response from Vanessa Gomez General Manager on May 20, 2024
Thank you for your review. We take all feedback we receive seriously so we can continue to improve our services.

10/10 Excellent

Russell

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about this location. I will be recommending it to anyone looking for a hotel in the area.
Stayed 1 night in May 2024
Response from Vanessa Gomez General Manager on May 20, 2024
Thank you for your kind review. We are happy to hear you were delighted with your stay and we look forward to serving you again in the future.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was really really good! Thanks for a clean stay, good food, and a hot tub that stayed open till 11pm. Definitely an amazing value
Stayed 2 nights in May 2024
Response from Vanessa Gomez General Manager on May 20, 2024
Thank you for your kind review. We are happy to hear that your stay was delightful and we look forward to serving you again in the future.

8/10 Good

Yoshira

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2024
Response from Vanessa Gomez General Manager on May 21, 2024
Thank you for your review.

8/10 Good

Traci

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. It was near events we were attending.
Stayed 2 nights in May 2024
Response from Vanessa Gomez General Manager on May 20, 2024
Thank you for your review. We look forward to serving you again in the future.

10/10 Excellent

Kristy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here several times and it has always been clean and friendly.
Stayed 2 nights in May 2024
Response from Vanessa Gomez General Manager on May 20, 2024
Thank you, we are happy to hear you had a good stay. We look forward to serving you again in the future.

10/10 Excellent

Amirul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay at reasonable price. Highly recommend it.
Stayed 1 night in May 2024
Response from Vanessa Gomez General Manager on May 17, 2024
Thank you for your kind review. We look forward to serving you again in the future.

6/10 Okay

Hannah

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The hotel was outdated but average. Our room specifically, the curtains didn’t fully close and were ripped, the shower leaked, and the room didn’t feel clean upon arrival. Felt like it was quickly put together, not actually wiped down etc. sheets and cushions had many stains. Pool was nice and empty but had no towels. Staff at front desk was quiet, not direct. Had an issue with my card and they didn’t tell me what was going on until after they swiped it and figured it out. Need better communication skills. Breakfast was average, could have more warm options. The area had construction but was overall nice, parking was easy. The overall stay was okay.
Stayed 7 nights in May 2024
Response from Vanessa Gomez General Manager on May 16, 2024
Thank you for taking the time to express your concerns. Our principal goal is to provide dependable service to each guest. Consequently, it’s disappointing to learn that your recent experience with us was less than satisfactory. Please accept my sincere apology for the difficulties you encountered during your stay. We take all feedback we receive seriously so we can continue to improve our services.

10/10 Excellent

Nathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome, the wife and I had a great time
Stayed 1 night in Apr 2024
Response from Vanessa Gomez General Manager on May 13, 2024
Thank you for your kind review. We are happy to hear you had a good time, and we look forward to serving you again in the future.

8/10 Good

jon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outside noise in the early morning hours
Stayed 2 nights in May 2024
Response from Vanessa Gomez General Manager on May 14, 2024
Thank you for your review. We take all feedback seriously so we can continue to improve our services.

10/10 Excellent

Elke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the cleanliness very much, it was very close to the highway but we slept like babies. Special shout-out to the breakfast lady, everything was clean and nicely presented. She checked the buffett several times while we were there.
Stayed 1 night in May 2024
Response from Vanessa Gomez General Manager on May 13, 2024
Thank you for your kind review. We are happy you were well taken care of, and we look forward to serving you again in the future.

10/10 Excellent

KENNETH

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always friendly and nice.
Stayed 1 night in May 2024
Response from Vanessa Gomez General Manager on May 8, 2024
Thank you for your kind review. We look forward to serving you again in the future.

8/10 Good

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice indoor pool and spa with salt water base. The "gym" was disappointing. The breakfast area was very nice, and clean. But the options were all refined sugar, more refined sugar, salty, refined white flour, powdered eggs, sausage, and instant coffee. There were apples and fresh cantaloupe. Not very healthy.
Stayed 1 night in May 2024
Response from Vanessa Gomez General Manager on May 8, 2024
Thank you for your review. We take all feedback we receive seriously so we can continue to improve our services.

2/10 Terrible

Rodney

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Front desk staff was great. Room was dirty and in need of repair. Curtain had holes, bedding was torn, hairy and stained, bathtub was dirty, furniture stained, there were socks by the side of the bed (Not ours) and floor needed to be vacuumed. I think had it been vacuumed the socks would have been found. So disappointing because this hotel had very good reviews. Cancelling future stay.
Stayed 1 night in May 2024
Response from Vanessa Gomez General Manager on May 8, 2024
I am so very sorry for the trouble you experienced during your stay. We are in the business of delighting guests and not disappointing them. Thank you for responding to my email. We want you to know that we care about our property and our guests and we hope to make this right for you now and in the future.

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Vanessa Gomez General Manager on May 8, 2024
Thank you for your review.

10/10 Excellent

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was just as described
Stayed 1 night in May 2024
Response from Vanessa Gomez General Manager on May 8, 2024
Thank you for your review. We look forward to serving you again in the future.

10/10 Excellent

Dean

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My goto place in Salt Lake City. Good breakfast and coffee is always available.
Stayed 1 night in May 2024
Response from Vanessa Gomez General Manager on May 8, 2024
Thank you for your kind review. We look forward to serving you again the future.

8/10 Good

Sally

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great and breakfast was good. The room was very clean but the elevator could use some attention. There is currently construction on the surrounding roads which makes access difficult.
Stayed 4 nights in Apr 2024
Response from Vanessa Gomez General Manager on May 8, 2024
Thank you for your review. We take all feedback we receive seriously so we can continue to improve our services.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly
Stayed 1 night in May 2024
Response from Jameson, Assistant General Manager on May 5, 2024
Hi Sandra We appreciate your stay with us at Crystal Inn Hotel & Suites Midvalley. We are proud to know we delighted you during your stay. Thank you for the review. We look forward to serving you again soon.

2/10 Terrible

Pedro

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn’t have more pillow, dirty, room smells like was never opened to get some fresh air, staff looks like don’t wanna be there, poor service. Plus they don’t have description about the food. My wife and I was traveling with our baby and she ate a potato with butter, she is dairy intolerant and my baby is allergic, so for our whole vacation, 5 days, he was crying a lot, with colic, not sleeping, he got sick.
Stayed 1 night in Apr 2024
Response from Vanessa Gomez General Manager on May 8, 2024
I am so very sorry for the trouble you experienced during your stay. We are in the business of delighting guests and not disappointing them. We take all feedback we receive seriously so we can continue to improve our services.

10/10 Excellent

Shelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was outstanding. Pool and gym was great.
Stayed 2 nights in May 2024
Response from Jameson, Assistant General Manager on May 5, 2024
Hi ShellyWe appreciate your stay with us at Crystal Inn Hotel & Suites Midvalley. We are proud to know we delighted you during your stay. Thank you for the review. We look forward to serving you again soon.

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was on first floor...easy to get to and very quiet even facing the parking lot. The staff was very helpful and kind! A delicious breakfast bar provided!
Stayed 1 night in May 2024
Response from Jameson, Assistant General Manager on May 5, 2024
Hi George,We appreciate your stay with us at Crystal Inn Hotel & Suites Midvalley. We are proud to know we delighted you during your stay. Thank you for the review. We look forward to serving you again soon.

8/10 Good

Liang

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
so far so good
Stayed 1 night in May 2024
Response from Jameson, Assistant General Manager on May 3, 2024
Hi Liang,We appreciate your stay and review with us at Crystal Inn Hotel & Suites Midvalley. We are glad to know your stay was good, but we want to make it great. While feedback is never required, it is appreciated. We are always looking for ways to improve your future stays, and the future stays of other guests as well. We rely on feedback to make that happen. We look forward to serving you again soon.

10/10 Excellent

Jeff

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good selection for breakfast. Staff was very friendly and helpfull. They told us where to park for extended stay with the trailer. Nice pool and hot tub great for after a long day riding.
Stayed 1 night in Apr 2024
Response from Jameson, Assistant General Manager on May 3, 2024
Hi Jeff,We appreciate your stay with us at Crystal Inn Hotel & Suites Midvalley. We are proud to know we delighted you during your stay. Thank you for the review. We look forward to serving you again soon.

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in May 2024
Response from Jameson, Assistant General Manager on May 3, 2024
Hi Robert,We appreciate your stay and review with us at Crystal Inn Hotel & Suites Midvalley. We are glad to know your stay was good, but we want to make it great. While feedback is never required, it is appreciated. We are always looking for ways to improve your future stays, and the future stays of other guests as well. We rely on feedback to make that happen. We look forward to serving you again soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Vanessa Gomez General Manager on May 2, 2024
Thank you for your review.

10/10 Excellent

douglas

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a great value for my money. Breakfast was just right.
Stayed 1 night in Apr 2024
Response from Vanessa Gomez General Manager on May 2, 2024
Thank you for your kind review. We are happy to hear you enjoyed breakfast. We look forward to serving you again in the future.

10/10 Excellent

William

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely taken care of. Quiet location. Always feel welcomed.
Stayed 1 night in Apr 2024
Response from Vanessa Gomez General Manager on May 2, 2024
Thank you for your kind review. We look forward to serving you again in the future.

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Vanessa Gomez General Manager on May 2, 2024
Thank you for your review. We look forward to serving you again in the future.

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Liked the tub and toilet separate from the vanity!
Stayed 2 nights in Apr 2024
Response from Vanessa Gomez General Manager on Apr 29, 2024
Thank you for your review. We are happy to hear you enjoyed our amenities.

8/10 Good

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 3 nights in Apr 2024
Response from Vanessa Gomez General Manager on Apr 29, 2024
Thank you for your review.

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location! Super easy to get around! The staff has always been so kind! I stay here quite often for my sons dr appointment and have always been treated so good!
Stayed 1 night in Apr 2024
Response from Vanessa Gomez General Manager on Apr 29, 2024
Thank you for your kind review. We are delighted to hear that you have been well taken care of, and we look forward to serving you again in the future.

10/10 Excellent

Denise

Liked: Cleanliness, property conditions & facilities
Close to home
Stayed 1 night in Apr 2024
Response from Vanessa Gomez General Manager on Apr 29, 2024
Thank you for your review. We look forward to serving you again in the future.

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tub could have been a bit warmer. Would have loved more openness by the grill for the kids to play.
Stayed 3 nights in Apr 2024
Response from Vanessa Gomez General Manager on Apr 29, 2024
Thank you for your review. We take all feedback we receive seriously so we can continue to improve our services.

10/10 Excellent

Richard

Stayed 1 night in Apr 2024
Response from Vanessa Gomez General Manager on May 17, 2024
Thank you for your review.

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay, great value
Stayed 1 night in Apr 2024
Response from Jameson, Assistant General Manager on Apr 27, 2024
Hi EmilyWe appreciate your stay with us at Crystal Inn Hotel & Suites Midvalley. We are proud to know we delighted you during your stay. Thank you for the review. We look forward to serving you again soon.

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service! Great amenities!
Stayed 2 nights in Apr 2024
Response from Jameson, Assistant General Manager on Apr 27, 2024
Hi Brian,We appreciate your stay with us at Crystal Inn Hotel & Suites Midvalley. We are proud to know we delighted you during your stay. Thank you for the review. We look forward to serving you again soon.

8/10 Good

Joan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didnt like to ask for towels every day
Stayed 2 nights in Apr 2024
Response from Jameson, Assistant General Manager on Apr 27, 2024
Hi JoanWe appreciate your stay and review with us at Crystal Inn Hotel & Suites Midvalley. We are glad to know your stay was good, but we want to make it great. Your feedback will be taken into strong consideration as we work to improve your future stays, and the future stays of other guests. We appreciate the feedback to make this happen.We look forward to serving you again soon.

10/10 Excellent

Joyce

Stayed 2 nights in Apr 2024
Response from Vanessa Gomez General Manager on May 16, 2024
Thank you for your review.

10/10 Excellent

Zhihong

Good
Stayed 2 nights in Apr 2024
Response from Jameson, Assistant General Manager on Apr 27, 2024
Hi ZhihongWe appreciate your stay with us at Crystal Inn Hotel & Suites Midvalley. We are proud to know we delighted you during your stay. Thank you for the review. We look forward to serving you again soon.

10/10 Excellent

Jeff

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, free extended parking. Nice comfortable rooms. Easy check in and out.
Stayed 1 night in Apr 2024
Response from Jameson, Assistant General Manager on Apr 27, 2024
Hi JeffWe appreciate your stay with us at Crystal Inn Hotel & Suites Midvalley. We are proud to know we delighted you during your stay. Thank you for the review. We look forward to serving you again soon.

10/10 Excellent

Mark

Liked: Property conditions & facilities
Nice check in , comfortable room!
Stayed 1 night in Apr 2024
Response from Jameson, Assistant General Manager on Apr 27, 2024
Hi MarkWe appreciate your stay with us at Crystal Inn Hotel & Suites Midvalley. We are proud to know we delighted you during your stay. Thank you for the review. We look forward to serving you again soon.

10/10 Excellent

Kevin

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Vanessa Gomez General Manager on Apr 23, 2024
Thank you for your review, we look forward to serving you again in the future.

10/10 Excellent

HAROLD, REGINA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room, clean and very reasonably prices
Stayed 1 night in Apr 2024
Response from Vanessa Gomez General Manager on Apr 23, 2024
Thank you for your kind review, we look forward to serving you again in the future.

8/10 Good

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice however, the beds were very, very firm. It felt sort of like sleeping on the floor. It was not comfortable at all.
Stayed 1 night in Apr 2024
Response from Vanessa Gomez General Manager on Apr 23, 2024
Thank you for your review. We take all feed back we receive seriously so we can continue to improve our services.

6/10 Okay

Kraven, Johor Bahru

Business traveller
Liked: Staff & service
Toilet get clogged. Not sure why is that. Air conditioning system too old school. Tv too old. Found out that bed sheets was actually installed upside down. Blanket was not comfy enough
Stayed 5 nights in Apr 2024
Response from Vanessa Gomez General Manager on Apr 23, 2024
We are sorry to hear you were not fully delighted with your stay. We take all feedback we receive seriously so we can continue to improve our services.