BBQ/picnic area

Reviews of Courtyard by Marriott Salt Lake City Airport

3 out of 5
Courtyard by Marriott Salt Lake City Airport
4843 Douglas Corrigan Way, Salt Lake City, UT

Reviews

8.6

Excellent

Rating 10 - Excellent. 497 out of 1000 reviews" "
Rating 8 - Good. 342 out of 1000 reviews" "
Rating 6 - Okay. 87 out of 1000 reviews" "
Rating 4 - Poor. 45 out of 1000 reviews" "
Rating 2 - Terrible. 29 out of 1000 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Michael

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 22, 2024
Michael, thank you for your rating. We're pleased to see that your stay at Courtyard Salt Lake City Airport met your expectations. We value your feedback and look forward to the opportunity to serve you again in the future!

8/10 Good

Silvia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and comfortable. Bed is OK. Not bad for the price honestly.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 5, 2024
Silvia, it's wonderful to hear that you found value and comfort at Courtyard Salt Lake City Airport. We're glad that our cleanliness met your expectations and that you recognized our competitive rates. However, we regret that the bed was simply satisfactory and not exceptional. We're continually striving to enhance the guest experience, and we appreciate your feedback. Should you return to Salt Lake City, we hope to serve you once more.

4/10 Poor

Virginia

Stayed 1 night in Mar 2024
Response from Customer Service on Mar 24, 2024
Thanks for the feedback, Virginia.It's unfortunate your time with us didn't measure up to the high standards we're accustomed to sharing with our guests. We do hope for the opportunity to share a more positive experience with you soon.

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the lady at the check in desk! So nice and super efficient
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 26, 2024
Elizabeth, your kind words about the Courtyard Salt Lake City Airport team member at reception are truly appreciated. The efficiency and amiability you experienced are exactly what we aim to provide. We're looking forward to welcoming you back during your next visit.

2/10 Terrible

grace

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 24, 2024
Grace, it appears you gave us a low rating. We value your feedback and your perspective would greatly assist us in making improvements where necessary. Thank you for choosing us for your stay. Please consider giving us another chance in the future to better serve you. Safe travels.

8/10 Good

Xiaojuan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ssssss
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 23, 2024
Thank you for sharing your thoughts with us, Xiaojuan!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Courtyard Salt Lake City Airport. Thank you and have a lovely day!

10/10 Excellent

Mitzi

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 31, 2024
Mitzi, we're beaming to know you rated Courtyard Salt Lake City Airport with top marks. It's fantastic to know we met your expectations. We eagerly look forward to your next visit. Thank you!

6/10 Okay

Sheryl

Stayed 1 night in Dec 2023
Response from Customer Service on Jan 30, 2024
Sheryl, thank you for taking the time out of your schedule to rate your stay. It appears your experience was satisfactory but not impressive. We encourage you to share any specifics about your stay that we could improve. We sincerely hope for another opportunity to exceed your expectations during your next visit.

10/10 Excellent

Joshua

Travelled with family
Very convenient for air travel since it’s so close to the airport. Good hot tub/pool.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Joshua, it's wonderful to hear that you found the location of Courtyard Salt Lake City Airport ideal for airline travelers. We're glad you enjoyed our top-notch hot tub and pool facilities. We strive to offering convenient features that contribute to a pleasant stay. We look forward to welcoming you back in the future.

10/10 Excellent

robert

Night desk clerk was accommodating and polite!
Stayed 1 night in Dec 2023
Response from Customer Service on Feb 1, 2024
Robert, it is fantastic to hear how our night team member at Courtyard Salt Lake City Airport provided wonderful service. We sincerely appreciate your kind words and hope to welcome you back in the future.

8/10 Good

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 27, 2023
Jim, thank you for taking the time to rate your stay at Courtyard Salt Lake City Airport. We hope our services and facilities met your expectations. We are constantly striving to provide memorable experiences and invite you back to explore more of what we have to offer. Safe travels to you.

8/10 Good

Corey

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 23, 2023
Corey, thanks for your rating! It's a pleasure to see that you had a satisfactory stay at the Courtyard Salt Lake City Airport. We would appreciate any further feedback on how we could make it a perfect experience. We're looking forward to welcoming you back in the future.

10/10 Excellent

Joshua

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 22, 2023
Joshua, it's fantastic to see your perfect rating of Courtyard Salt Lake City Airport. We're thrilled that you had an exceptional stay. We look forward to serving you again next time your travels bring you to the area. Safe travels!

6/10 Okay

robin

Business traveller
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 15, 2023
We appreciate the feedback, Robin.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

4/10 Poor

James

Bar/restaurant is a joke. Microwaved food. Lukewarm beer. Poor design for bar/restaurant. Narrow hallways with cheap, poorly installed wallpaper.
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 8, 2023
James, your feedback is important to us and we regret that our dining options and hallway décor did not meet your anticipations. We work diligently to ensure our guests enjoy quality cuisine and a pleasing aesthetic environment. We'll certainly convey your comments to the relevant teams for further review and possible improvements. We hope to have the opportunity to serve you better in the future.

10/10 Excellent

Randy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good stay. Clean room, nice staff and prompt airport shuttle.
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 29, 2023
Randy, we appreciate your kind words about your stay at Courtyard Salt Lake City Airport. It's great to read that our meticulously maintained rooms, friendly team members, and timely airport shuttle service contributed to your positive experience. We're looking forward to providing the same level of hospitality on your next visit. Safe travels!

10/10 Excellent

Frank

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 14, 2023
Thank you for sharing, Frank!At Courtyard Salt Lake City Airport, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 14, 2023
Karen, the team at Courtyard Salt Lake City Airport is glad to learn that your stay was a pleasant one. Your experience is incredibly important to us and we're grateful for your rating. We look forward to hosting you again in the future.

6/10 Okay

Desiree

Travelled with family
Liked: Amenities
Nice place, extremely slow checkin and checkout. The Bistro was without a cook. However, the sweet man doing his best made sure we left with alternative god food. He was truly the sweetest
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 31, 2023
Desiree, it's clear that your check-in and check-out process took longer than expected, and we appreciate your patience. Meanwhile, we honor our team members like the gentleman you mentioned and his commitment to providing good alternatives when faced with unexpected circumstances. Your feedback positively contributes to us improving our processes in the future. We hope to welcome you back for a smoother experience.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 23, 2023
Thank you for the amazing rating, Michael!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Courtyard Salt Lake City Airport soon!Thanks again for leaving your feedback!

4/10 Poor

Susan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
TV did not work and toilet wouldn’t flush. Food at restaurant was terrible.
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 16, 2023
Susan, we deeply regret that certain aspects of your stay did not reach your expectations. It's unfortunate you encountered challenges with the facilities and didn't find our dining options satisfactory. We continually strive for excellent guest experience and your feedback helps us focus on key improvement areas. We hope for the opportunity to redeem your opinion of us in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 14, 2023
Thank you for the perfect rating!We are very pleased to hear that you had a wonderful stay at Courtyard Salt Lake City Airport. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

8/10 Good

Blake

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
It was clean but the air conditioning unit was broke it was hot in the room
Stayed 1 night in Sep 2023
Response from Customer Service on Sep 27, 2023
Blake, thank you for your comments. We're pleased to hear that the cleanliness at Courtyard Salt Lake City Airport was up to your standards. As for your room's temperature, we regret to hear it was not ideal. Please remember that our team members are always available to assist with issues such as these to ensure a comfortable stay. We hope to welcome you back for an improved experience.

8/10 Good

Hong W.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great property and staff was super helpful and friendly. They provide free shuttle and Lyft to airport. The only drawback is it is a bit noisy from airplanes. It is a tradeoff between close to airport and noise some airplane. The noise is not too bad but noticable.
Stayed 1 night in Sep 2023
Response from Customer Service on Sep 14, 2023
Hong W., we're thrilled to hear you found Courtyard Salt Lake City Airport to be a wonderful stay and our team members to be supportive. We're also glad you appreciated the transportation convenience to the airport. Reflecting on your words about the airport proximity, we agree that there is a balance to be found. Yet, we're sorry any aircraft noise was an inconvenience for you. We take your feedback with great consideration and thank you for it. We're looking forward to welcoming you back for another visit.

10/10 Excellent

Scott

Stayed 1 night in Sep 2023
Response from Customer Service on Sep 30, 2023
Thanks for the perfect rating, Scott! We can't wait to see you again soon for another amazing experience at Courtyard Salt Lake City Airport. Have a great day!

8/10 Good

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shuttle to and from the airport was convenient.
Stayed 1 night in Sep 2023
Response from Customer Service on Sep 9, 2023
Thank you for the 4-star rating, Rachel!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Courtyard Salt Lake City Airport. Thank you again for sharing!

4/10 Poor

Louis

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Customer Service on Sep 5, 2023
Thank you for sharing your feedback, Louis.It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.

10/10 Excellent

Lokesh kumar

Travelled with family, Travelled with partner
Liked: Amenities
Excellent Stay
Stayed 1 night in Sep 2023
Response from Customer Service on Sep 4, 2023
Thanks for sharing this perfect rating, Lokesh!We're thrilled to hear you enjoyed your stay at Courtyard Salt Lake City Airport! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 Excellent

Melanie

Stayed 1 night in Aug 2023
Response from Customer Service on Aug 24, 2023
Melanie, it's great to learn you enjoyed your stay at the Courtyard Salt Lake City Airport. We thank you for choosing us and are delighted to have met your expectations. We look forward to welcoming you back during your next visit.

10/10 Excellent

anthony

Stayed 1 night in Jul 2023
Response from Customer Service on Jul 23, 2023
Thanks for the amazing rating, Anthony!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Courtyard Salt Lake City Airport!

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet, easy
Stayed 1 night in Jul 2023
Response from Customer Service on Jul 18, 2023
It was a pleasure hosting you, Valerie!We strive to offer top-notch service and comfort for all of our guests here at Courtyard Salt Lake City Airport, so it makes us happy that you had such a pleasant experience with us. It's great to know you loved your cozy room and that you had a peaceful stay at our property.When you're back in town, come see us again!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Customer Service on Jul 18, 2023
Thank you for the fantastic rating, Kevin!We strive to make all of our guests feel welcome and relaxed during their time at Courtyard Salt Lake City Airport! We can't wait to see you again soon.

6/10 Okay

Jay

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Property was convenient to airport. Our room air-conditioning was not working properly and neither was the refrigerator. Called front desk twice before someone came out to fix. Frustrating that the dinning room didn't offer much in the way of menu items. Employees were playing on phones. Seemed disinterested in helping customers. Not sure I would stay again.
Stayed 1 night in Jul 2023
Response from Customer Service on Jul 10, 2023
Jay, first, we'd like to appreciate the time and effort you take to share your recent stay experiences with us. Your insights are valuable in helping us maintain the quality of service and comfort that our guests deserve.We are indeed pleased to note that the accessibility of the property, particularly its proximity to the airport, met your requirements seamlessly. This location was strategically planned with great consideration for guests who need to comply with a tight travel schedule or are seeking to avoid any unnecessary commuting hassle.However, we profoundly regret the moderate inconveniences you experienced during your stay, specifically with regard to the air conditioning and refrigerator in your room. We recognize how essential these amenities are to provide an agreeable environment that complements the comfort of your accommodation. Please accept our apologies for the delay in addressing the issues promptly, which is contrary to our goal of providing immediate solutions to ensure your comfort is not compromised.Moreover, it is regrettable to learn that our employees did not meet your expectations in offering sincere hospitality. Professionalism and dedicated service are core values we uphold in our establishment. We extend our sincere apologies if you felt these were not exhibited during your stay. We will be addressing your concerns seriously with the aim of ensuring that our team members appreciate the importance of being fully present and committed to assist our valued guests.We ensure you that the issues you faced do not reflect the standards of our establishment, and significant efforts are being applied to rectifying the observed shortcomings. May your most recent experience not dissuade you from considering our establishment in the future, as we would genuinely love an opportunity to provide a better impression.

4/10 Poor

Suzie

Disliked: Cleanliness, staff & service
Stayed 4 nights in Jun 2023
Response from Customer Service on Jun 14, 2023
We appreciate the feedback, Suzie.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.

8/10 Good

JUSTIN

Stayed 1 night in Jun 2023
Response from Customer Service on Jun 9, 2023
Thank you for the great rating, Justin!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Courtyard Salt Lake City Airport. We'd like to share an even better experience with you soon.

10/10 Excellent

Mary Lou

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Customer Service on Jun 1, 2023
Thank you for the fantastic rating, Mary!It's outstanding you had such a wonderful experience at Courtyard Salt Lake City Airport. We care about the satisfaction of our guests. We can't wait to see you again soon!

6/10 Okay

Larry

Travelled with family
Liked: Cleanliness
No morning coffee, no alcohol wothout buying food, construction
Stayed 1 night in May 2023
Response from Customer Service on May 28, 2023
We appreciate you taking the time to share your feedback, Larry.It's unfortunate you had such challenges during your time with us. We're disheartened that our amenities and services offered weren't up to par with your expectations. We hold ourselves to a higher standard so we'll discuss your concerns with the appropriate members of our team moving forward.We hope for the chance to host you again soon for a more positive experience.

8/10 Good

Julianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Customer Service on May 27, 2023
Thank you for the 4-star rating, Julianne!We are delighted to see that you had a wonderful time at Courtyard Salt Lake City Airport. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

8/10 Good

Ovid A

Travelled with partner
Liked: Staff & service, property conditions & facilities
Pretty isolated from good restaurants but good location if you are flying.
Stayed 1 night in May 2023
Response from Customer Service on May 20, 2023
Thanks for the great rating, Ovid!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Courtyard Salt Lake City Airport soon, we'd love to have you back!

10/10 Excellent

Jeffrey

Stayed 1 night in May 2023
Response from Customer Service on Jun 4, 2023
Thanks for the outstanding rating, Jeffrey!We're delighted your time at Courtyard Salt Lake City Airport was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

8/10 Good

penny

Liked: Cleanliness, staff & service, property conditions & facilities
Great location close to airport but limited dining in direct area. Was disappointed that the hotel did not have a bar (listed in amenities ). Hotel clean and comfortable.
Stayed 1 night in May 2023
Response from Customer Service on May 13, 2023
Thank you for the great review, Penny!We're happy you had a pleasant experience with us! It's lovely you enjoyed our prime location near the airport and cleanliness so much. That's what we like to see! However, we regret that our amenities didn't meet your expectations. We endeavor to offer a top-notch experience for our guests so we'll be sure to discuss your concerns moving forward.We look forward to hosting you again soon for an even better experience!

2/10 Terrible

Chuan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Customer Service on May 12, 2023
We appreciate your feedback, Chuan.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

10/10 Excellent

Ryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Customer Service on May 2, 2023
Thanks for the perfect rating, Ryan!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Courtyard Salt Lake City Airport.

10/10 Excellent

Orysia

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👌👍
Stayed 1 night in Apr 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, convenient to the airport. Shuttle was quick, although not sure if the shuttle was early or late. Make sure to make a reservation. Very easy.
Stayed 1 night in Apr 2023

10/10 Excellent

Todd

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Customer Service on May 14, 2023
Thank you for the 4-star rating, Daniella!It's great your time at Courtyard Salt Lake City Airport was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

10/10 Excellent

Judy, Missoula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, nice staff. Sad that Pool was closed
Stayed 3 nights in Apr 2023

4/10 Poor

Berkis

Travelled with partner
Disliked: Amenities, property conditions & facilities
Property looks dated for a Marriot. A.C in the room did not work. No breakfast like every other Marriot. Charged for parking
Stayed 1 night in Apr 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023