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Reviews of Residence Inn by Marriott Salisbury

3 out of 5
Residence Inn by Marriott Salisbury
140 Centre Road, Salisbury, MD

Reviews

8.4

Very good

Rating 10 - Excellent. 107 out of 207 reviews" "
Rating 8 - Good. 53 out of 207 reviews" "
Rating 6 - Okay. 27 out of 207 reviews" "
Rating 4 - Poor. 11 out of 207 reviews" "
Rating 2 - Terrible. 9 out of 207 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Latasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Patty on Mar 15, 2024
Thank you for staying with us. We appreciate your feedback and welcome you back again.

8/10 Good

Carl

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast food had mold in the package that staff did not notice
Stayed 2 nights in Mar 2024
Response from Patty on Mar 14, 2024
Thank you for your review. I am sorry that your experience with the Breakfast was not good! This is the first time I have heard of this issue. I have brought this to the attention of my Breakfast Staff and Management.

4/10 Poor

John

Travelled with family
Parking lot flooded, no hot tub as advertised. Breakfast was cold. They sent us to courtyard Marriott to use their hot tub and I could fart more bubbles than that thing put out.
Stayed 2 nights in Mar 2024
Response from Patty on Mar 11, 2024
Thank you for your review. My apologies that your stay was not up to your standards and expectations.We have alerted the staff to your concerns to rectify these situations.

4/10 Poor

Ivan

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Temperature was terrible. Could not get the room warm. Was cold the entire time.
Stayed 1 night in Jan 2024
Response from Patty on Mar 11, 2024
Thank you for your review. My apologies that your stay had some temperature issues. We have alerted the Engineering Staff to rectify this issue.

10/10 Excellent

Sue

Stayed 1 night in Dec 2023
Response from Patty on Dec 14, 2023
Thank you for your review. We hope to see you again in the future.

10/10 Excellent

Terrance

Travelled with partner
Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Patty on Dec 14, 2023
Thank you for your review. We hope to see you again in the future.

10/10 Excellent

edwina

Stayed 1 night in Oct 2023
Response from Patty on Nov 2, 2023
Thank you for your positive review. I hope we will see you again soon.

10/10 Excellent

Alfreda

Stayed 1 night in Oct 2023
Response from Patty on Dec 14, 2023
Thank you for your review. We hope to see you again in the future.

6/10 Okay

pattie

Business traveller
Disliked: Property conditions & facilities
My stay was ok. Two things the bathtub and sink was not draining. The breakfast was not very appealing.
Stayed 1 night in Oct 2023
Response from Patty on Oct 3, 2023
Thank you for your review. I apologize that we did not meet your expectations and our Marriott Standards. I have advised our Chief Engineer about the sink in the room, so that it can be fixed. We are working on the quality and presentation of our Breakfast Buffet, thank you for your feedback.

6/10 Okay

Maureen D.

Liked: Staff & service
Stayed 1 night in Sep 2023
Response from Patty on Sep 20, 2023
Thank you for your review.

10/10 Excellent

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was big and had a kitchen which we did not expect.
Stayed 1 night in Sep 2023
Response from Patty on Sep 20, 2023
Thank you for your review and response. Hope to see you again in the future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay except the TV is too small
Everything was great except the TV is too small for the room.
Stayed 1 night in Sep 2023
Response from Patty on Sep 13, 2023
Thank you for your review and comment. We are in the process of purchasing new TV's for the hotel.Hope to see you again in the future.

10/10 Excellent

MARK

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Patty on Sep 11, 2023
Thank you for your review. We hope to see you again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean but the window curtain had tacks holding the room darkening pieces in place. Suite utensils and kitchen was nice and clean. Quiet as well.
Stayed 2 nights in Aug 2023
Response from Patty on Sep 11, 2023
Thank you for your review and for staying with us. We will look into the curtains and fix. Thank you. Hope to see you again soon.

10/10 Excellent

john, gloucester

Stayed 5 nights in Jul 2023
Response from Patty on Aug 24, 2023
Thank you for your review. Hope to see you again in the future.

10/10 Excellent

Kristine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff. Accommodating and helpful!
Stayed 6 nights in Jul 2023
Response from Patty on Aug 24, 2023
Thank you for our review. Hope to see you again in the future.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
ABSOLUTELY HORRIBLE BUSINESS
had a problem with this place from the day I booked online. Default was to automatically click the button for nonrefundable. even though I clicked pay later I was stuck with nonrefundable. Ok. wasn't planning on canceling anyways. Then the real problem...we were bringing our dog. I saw that there was a fee but couldn't find how much. We found it and it was $100 a night!!! WHOA!!! Usually this fee is $25-$35 a night. Then I get an email saying it's $150 a night!! Tried calling and talking directly to hotel...got a desk clerk who double talked us. Couldn't tell us when the manager would be there nor offered for them to call us. At that point we figured we'd handle at the hotel. Arrival at the hotel....we got there around check in. We were told they were completely filled and had to stay at their sister hotel... additionally they were booked since the spring - we booked maybe three weeks prior, had actual conversations and emails back and forth and weren't told this at all... they hid this fact from us. We were sent a few miles down the road to Courtyard. The staff was extremely warm and helpful..we were told our reservation was "Walked" over which meant, we were told, Residence Inn would cover all our expenses since we were being sent there... The room was not equal to the Residence Inn one we booked. There was no kitchen. This is no way for a company to do business. What a way to start a two week vacation celebrating our 45th anniversary…
Stayed 1 night in Jul 2023
Response from Patty on Jul 21, 2023
Thank you for your review. I do apologize that your stay was so unsatisfying. I feel that the information about the pet fee was incorrect. It is listed on our website as a one time pet fee of 150.00, not per day. I hope that in the future your stays will be more satisfying.

10/10 Excellent

Robert, Clinton

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious and comfortable room. There was a spot of ketchup on the floor from previous tenants that wasn't cleaned up and it got on our suitcases, and we had to get our key cards replaced a couple of times since they stopped working. But otherwise everything was great. Staff was very friendly and helpful.
Stayed 1 night in Jul 2023
Response from Patty on Jul 17, 2023
Thank you for your review. We hope to see you again in the future!Best Regards.

10/10 Excellent

Lauren

Travelled with family and small children
Liked: Cleanliness, staff & service
Great one bedroom suite for our family to stay overnight on a road trip from NY to NC. We were able to put our son down for bed and comfortably enjoy ourselves in the living area. It would have been nice for the pool to be open so we could swim after a long drive but we stretched our legs out anyway!
Stayed 1 night in Jun 2023
Response from Patty on Jun 22, 2023
Thank you for your review. We are glad you enjoyed your stay with us and hope to see you again in the future.

8/10 Good

Louise V

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Patty on Jun 5, 2023
Thank you for your review. We are constantly striving to provide the best service and comfortable stay.We hope to see you again in the future.

6/10 Okay

Michele

Stayed 1 night in Jun 2023
Response from Patty on Jun 5, 2023
Thank you for your review. We are constantly striving to provide the best service and comfortable stay.We hope to see you again in the future.

2/10 Terrible

sherelle

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
I ARRIVED AND WAS TOLD THE ROOM HAD WATER DAMAGE AND WAS MOVED TO A LESS ACCOMODATING MOTEL , BUT WAS STILL CHARGED THE ORIGINAL PRICE!!!!!! AND THE MOTEL THEY MOVED ME AND MY FAMILY TO WAS NOT GOOD !!!
Stayed 1 night in May 2023
Response from Patty on Jun 1, 2023
Thank you for your review. I apologize that your hotel experience with us was not good. Did you speak with management about reimbursement of your stay? If not, please contact the hotel and ask to speak with the Assistant General Manager, Mary Minor. Thank you.

2/10 Terrible

Dahlia

Disliked: Property conditions & facilities
The hotel is haunted. Room numbers missing. Very spooky place. Do not stay there.
Stayed 1 night in Apr 2023
Response from Patty on Jun 1, 2023
Thank you for your response.

8/10 Good

Vivian

Stayed 1 night in Mar 2023

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and the kitchen was well stocked with what you might need to make a meal.
Stayed 2 nights in Feb 2023

10/10 Excellent

Aqiyla

Stayed 1 night in Feb 2023

10/10 Excellent

Joel

Travelled with family, Travelled with pets
Liked: Staff & service, amenities, property conditions & facilities
Just fine as a pine.
Stayed 1 night in Dec 2022

4/10 Poor

LaShawn

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bring your fan with you because the air doesnt work. Limited towels, shower curtain had mildew. Floor was dirty. The lobby looks cozy but as soon as you walk into your hotel room the atmosphere changes quickly!
Stayed 2 nights in Nov 2022

4/10 Poor

Elfreda

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
If you like hearing dogs barking constantly while you’re in your room, then this is the place for you. Pet friendly should mean pet owners get their own floor. Rooms need renovating, dishwasher didn’t work, water stains were on the ceiling and carpet torn. Not what we expected given the room rate we paid of $500/night.
Stayed 4 nights in Sep 2022

6/10 Okay

Makenna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
When I first got their to check-in, the lady at the desk got my name and phone number and was saying that my room was canceled. It didn’t make sense, so I was checking my Expedia app realizing that I didn’t see anything saying my room was canceled. She was coming off extremely aggressive, because I was telling her it didn’t seem right. I tell her I know it wasn’t her fault, but I needed a room. She tells me I might have to call another hotel. As I get ready to call Expedia to see what is going on, she says that my room reactivated on the computer. Mind you, this was my first time at this hotel and I never got a message at all saying that my room was canceled, which I never canceled it. After that experience, I won’t be returning.
Stayed 1 night in Aug 2022

6/10 Okay

Larina, Coventry

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
We had a studio king and needed the pullout couch for our two kids to sleep on. There were no pillows or sheets available. We went to the desk three times. Finally a young man was able to get some bedding for the kids. Then although the thermostat was set to 72, the AC never turned off and by morning it was 60 degrees in the room. The breakfast was nice that they offered but the food was not good. Thank goodness we were only there one night. We will be finding another hotel in the area for next year.
Stayed 1 night in Jul 2022

8/10 Good

Dawn

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I was exhausted from my trip . They let me checkin earlier. That was nice ! I got to relax and rejuvenate for next day ! That was much appreciated after drivin 8 hrs straight .
Stayed 1 night in May 2022

8/10 Good

Megan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It accommodated my family of 5 comfortably
Stayed 1 night in Apr 2022
Response from Waitman V. on Apr 18, 2022
Thank you Megan for your 4/5 review. Safe Travels

10/10 Excellent

Kathy

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great and loved the staff.
Stayed 2 nights in Mar 2022
Response from Waitman V. on Apr 18, 2022
Thank you for your 5/5 Review. We look forward to your return.

8/10 Good

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021
Response from Patty on Jan 4, 2022
Thank you for staying with us! We appreciate your feedback, and we look forward in seeing you again!

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 21 nights in Nov 2021
Response from Patty on Dec 16, 2021
Thank you for staying with us! We appreciate your feedback! Have a Happy Holiday Season.

10/10 Excellent

Keshyra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My sisters and I enjoyed our stay. We felt so at home. Such a great experience
Stayed 1 night in Nov 2021
Response from Patty on Nov 29, 2021
Thank you for staying with us. We appreciate your feedback! Hope to see you again soon.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great first experience at a Residence Inn
This was our first experience at a Residence Inn by Marriot and it exceeded all of our expectations. Check-in took little more than a minute, our room was very nicely and comfortably furnished and had a “new” look and feel about it. The complimentary breakfast was one of the best my wife and I have ever had in any hotel chain. Finally, I cannot say enough about the friendly and professional staff. Everyone we met from the front desk staff to the people working in the breakfast area were absolutely great.
Stayed 1 night in Nov 2021
Response from Patty on Nov 21, 2021
Thank you for staying with us! We appreciate your feedback and welcome you back soon!

8/10 Good

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2021

8/10 Good

Renee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great for what we wanted. We did notice that the light fixture above the bathroom sink and the bathroom vent needed to be cleaned.
Stayed 3 nights in Oct 2021
Response from Patty on Nov 1, 2021
Thank you for staying with us! Your feedback is extremely important to us, and we will follow up on the item you mentioned.

10/10 Excellent

Rochelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleased with my first visit to this property
Stayed 1 night in Sep 2021
Response from Patty on Sep 20, 2021
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Lillian

Stayed 1 night in Aug 2021
Response from Patty on Sep 16, 2021
Thanks for staying with us and we appreciate your feedback!

8/10 Good

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Property smelled horrible pool was closed and looked like a swamp. Staff wasn’t at front desk had to wait 20 minutes to check in.
Stayed 1 night in Jun 2021
Response from Pat on Jul 28, 2021
Thank you for your review. We are striving to improve our property during these unsettled times.

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Jun 2021
Response from Pat on Jul 28, 2021
Thank you for your review. We are striving to make improvements daily.

2/10 Terrible

Verified traveller

Stayed 1 night in Jun 2021
Response from Patty on Jun 21, 2021
Thank you for your stay.

6/10 Okay

Verified traveller

Stayed 1 night in May 2021
Response from Patty on Jun 21, 2021
Thank you for your stay.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean!!! Super nice staff
Stayed 1 night in Apr 2021
Response from Patty on May 3, 2021
Thank you for your feedback. We look forward in seeing you again for your next stay!

6/10 Okay

Sharon

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
his hotel is in need of renovations
The staff was nice and courteous and doing the best they can with their property that is in need of a major renovation. I am really starting to feel that when you get a room thru a third party that you will not get the best room. I was first put in a room with no AC. There were 2 fans already in the room. This was a sign that they knew the room did not have AC. I was quickly put in another room after calling the front desk. The mattresses need to be replaced and broken furniture throughout.
Stayed 1 night in Apr 2021
Response from Patty on Apr 27, 2021
Thank you for your response. Yes, we are working on the next step for renovation to the hotel. I appreciate your feedback.