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Reviews of CitySuites Aparthotel

5 out of 5
CitySuites Aparthotel
16 Chapel Street, Salford, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 659 out of 946 reviews" "
Rating 8 - Good. 184 out of 946 reviews" "
Rating 6 - Okay. 49 out of 946 reviews" "
Rating 4 - Poor. 29 out of 946 reviews" "
Rating 2 - Terrible. 25 out of 946 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Elaine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic
Stayed 2 nights in May 2024

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful property in a great location.
Stayed 2 nights in Apr 2024

10/10 Excellent

Tammy

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I was not sure what to expect when i booked my rooms, but i will say this. It was excellent I would highly recommed, the staff was warm and welcoming and very helpful
Stayed 2 nights in May 2024

8/10 Good

Feranmi

Travelled with family
Liked: Cleanliness, property conditions & facilities
A lovely aparthotel in a central location. Dillon at reception was particularly fantastic!
Stayed 1 night in Apr 2024

8/10 Good

Alicia

Liked: Cleanliness
Disliked: Amenities
Stayed 1 night in Apr 2024

8/10 Good

Carly

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very nice stay and great breakfast
Stayed 1 night in Apr 2024

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I would highly recommend this play, we stayed in the 2 bedroom apartment as a family of 4, great people and great breakfast and the service also 👍
Stayed 3 nights in Apr 2024

10/10 Excellent

Kimberley

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Love staying at this hotel unfortunate that this is the 2nd time paying for parking at the hotel and have had to pay again at Q park as i couldnt get out of the barrier reception didnt answer my calls, hotel and breakfast fabulous but down over £40 on each stay because i have had to pay twice for parking
Stayed 1 night in Mar 2024

8/10 Good

Richard

Liked: Cleanliness, property conditions & facilities
Good breakfast but not enough lifts and no towels in pool area
Stayed 1 night in Mar 2024

10/10 Excellent

Adrian

Stayed 1 night in Mar 2024

8/10 Good

Simran

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
It was a great stay.
Stayed 3 nights in Jan 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Such a great hotel with every amenity that you could ask for.
Stayed 3 nights in Mar 2024

6/10 Okay

Shakeem

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
okay apart from my Expedia booking didn’t exist on the hotels system so they had to book again I also received poorly presented breakfast with the wrong items apart from that suite was lovely.
Stayed 1 night in Feb 2024

4/10 Poor

Rossen

Travelled with family
Liked: Cleanliness, property conditions & facilities
Hi , we had problem with unlocking the door. When arrived had to wait 40 to 50 Minutes before checking in. We coudn't reserve a breakfast in the morning because there was no available slot!!! First comes , first served!!! At check out I forgot my Tablet at the reception, I have tried to contact the Hotel reception several times without any success.
Stayed 1 night in Feb 2024

10/10 Excellent

Danyal

Liked: Cleanliness, property conditions & facilities
Good stay really enjoyed it
Stayed 2 nights in Feb 2024

10/10 Excellent

Mr CA

Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Christopher, Edinburgh

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Bailey

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Second time staying, our apartment was better the first time. There was a very wobbly lamp in the seating area with difficulty reaching the plug and one of the bedside lamps didnt work. Very comfortable bed and seating area, powerful hot shower and all amenities readily available in the room so no need to request anything from reception. Will always opt for here when staying in Manchester.
Stayed 1 night in Feb 2024

8/10 Good

Tammy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
On arrival was in need of a coffee each with the promised biscuits. The coffee was there but no biscuits and one milk that was open so had to go without. Booking breakfast in advance seemed pointless they weren’t able to provide on time and when we did get to sit down and order there were three items unavailable yet we weren’t told. Evening meal was top quality. Breakfast below par.
Stayed 2 nights in Jan 2024

10/10 Excellent

Neil

Liked: Cleanliness, amenities, property conditions & facilities
Great if you’re going to The Arena , a 5 minute walk , and close to lots of restaurants and parking next door at Q Park is easy
Stayed 1 night in Jan 2024

8/10 Good

Kamroul

Stayed 1 night in Jan 2024

8/10 Good

Mark

8/10 Good

helen

Liked: Cleanliness, room comfort
Ok
Room was ok, breakfast great on first day bad on second day. Air conditioning in room didn't work properly.
Stayed 2 nights in Dec 2023
Response from CitySuites on Dec 28, 2023
Good evening, thank you for rating CitySuites 8 out of 10! We look forward to welcoming you back in the future.

10/10 Excellent

Syfanta

Liked: Cleanliness, room comfort
amazing, the pool was great. food was great
Stayed 1 night in Dec 2023
Response from CitySuites on Dec 28, 2023
We love reading great reviews like this, with kind words on our service and apartments. We're glad you enjoyed your stay whilst in Manchester. We look forward to welcoming you again!

8/10 Good

Linda, Brierley

Travelled with partner
Liked: Amenities, property conditions & facilities
We arrived about 8:30pm room was ready. Large double bed room with full kitchen. Clean bedding, towels, and bathroom, but sofa was dirty (we didn't use anyway). We were informed that breakfast was included in our rate and we needed to pre-book time for the morning, only time left was 7:00 or 7:30am, otherwise we had to stand and wait in line for breakfast. We went for breakfast at 9:30am and waited about 10 mins. Ordered from a menu and the food and beverage was brought. It was good. Good convenience location to the AO Arena.
Stayed 1 night in Dec 2023
Response from CitySuites on Dec 28, 2023
Good evening, thank you for rating CitySuites 4 out of 5! We look forward to welcoming you back in the future.

8/10 Good

Daniel

Stayed 1 night in Dec 2023
Response from CitySuites on Dec 28, 2023
Good evening, thank you for rating CitySuites 8 out of 10! We look forward to welcoming you back in the future.

4/10 Poor

BEN

Business traveller
Disliked: Room comfort
The heating was not working in my room. Tried to phone reception to fix but the phone was not wroking either.
Stayed 1 night in Dec 2023
Response from CitySuites on Dec 28, 2023
Thank you for taking the time to share your experience at CitySuites. We're sorry to hear that we didn't meet your expectations on this occasion. I have passed your feedback onto the team.

10/10 Excellent

Tim

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from CitySuites on Dec 28, 2023
Good evening, thank you for rating CitySuites 10 out of 10! We look forward to welcoming you back in the future.

8/10 Good

Stuart

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from CitySuites on Dec 28, 2023
Good evening, thank you for rating CitySuites 8 out of 10! We look forward to welcoming you back in the future.

10/10 Excellent

Nicola

Stayed 1 night in Dec 2023
Response from CitySuites on Dec 28, 2023
Good evening, thank you for rating CitySuites 10 out of 10! We look forward to welcoming you back in the future.

4/10 Poor

Sam

Liked: Cleanliness
Disliked: Room comfort
Not up to standard
Seems a posh hotel, we stayed here last week paying extra to stay in a nice hotel. Rooms arnt really like the pictures, not much different than a premier Inn! Only 1 pillow and no spares in the room. (We could manage with that, but that’s not the point). When it came to breckfast we had to wait 20 minutes to be seated even though we booked anyway we understand it gets busy but then to wait an hour after being seated our Luke warm breakfast arrives! Not the best if I’m honest. We also paid for parking when we arrived at a discounted rate, although when we tried to leave the car park it would not let us unless we paid an additional £22! We contacted the hotel with our issues, replied at first saying somone would be in contact with us Asap, low a behold we have received nothing! Would not recommend staying here after care is rubbish they just want your money then nothing to do with you!
Stayed 1 night in Nov 2023
Response from CitySuites on Dec 28, 2023
We love reading great reviews like this, with kind words on our service and apartments. We're glad you enjoyed your stay whilst in Manchester. We look forward to welcoming you again!

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fab stay to see a concert
Stayed 1 night in Nov 2023
Response from CitySuites on Dec 28, 2023
Good evening, thank you for rating CitySuites 10 out of 10! We look forward to welcoming you back in the future.

4/10 Poor

Jensen

Stayed 1 night in Nov 2023
Response from CitySuites on Dec 28, 2023
Thank you for taking the time to share your experience at CitySuites. We're sorry to hear that we didn't meet your expectations on this occasion. I have passed your feedback onto the team.

10/10 Excellent

Linoy

Liked: Cleanliness, room comfort
Stayed 3 nights in Nov 2023
Response from CitySuites Reception Team on Nov 20, 2023
Hi Linoy, thank you for rating CitySuites 10 out of 10! We look forward to welcoming you back in the future.

10/10 Excellent

Jessica

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023
Response from CitySuites Reception Team on Nov 20, 2023
Hi Jessica, thank you for rating CitySuites 10 out of 10! We look forward to welcoming you back in the future.

10/10 Excellent

Sharon

Liked: Cleanliness, amenities, property conditions & facilities
Absolutely spotless so central to shopping centre and ao theatre not far walk staff were helpful and polite.
Stayed 3 nights in Nov 2023
Response from CitySuites Reception Team on Nov 20, 2023
Hi Sharon, thank you for rating CitySuites 5 out of 5! We look forward to welcoming you back in the future.

8/10 Good

Saviour, San Diego

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
A few of the utilities/appliances in my room were malfunctioning. Otherwise no complaints
Stayed 4 nights in Oct 2023
Response from CitySuites Reception Team on Nov 20, 2023
Hi Saviour, thank you for rating CitySuites 4 out of 5! We look forward to welcoming you back in the future.

6/10 Okay

MARAL

Stayed 1 night in Oct 2023
Response from CitySuites on Oct 24, 2023
Thank you for taking the time to share your experience at CitySuites. We're sorry to hear that we didn't meet your expectations on this occasion.

6/10 Okay

MARAL

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from CitySuites on Oct 24, 2023
Thank you for taking the time to share your experience at CitySuites. We're sorry to hear that we didn't meet your expectations on this occasion.

8/10 Good

Joseph

Liked: Cleanliness, room comfort
Inspect before anything
Door didnt lock, it remained unlocked the entire time, had to reach out multiple times and still didn't get fixed, i felt lucky that my items didnt go missing...light fixture above the bed kept flickering...air conditioner didnt work properly.... coffee maker didnt work. Other than that, it was all good.
Stayed 2 nights in Oct 2023
Response from CitySuites on Oct 24, 2023
Thank you for taking the time to share your experience at CitySuites. We're sorry to hear that we didn't meet your expectations on this occasion. I have passed your feedback onto the team.

10/10 Excellent

Kelsey

Liked: Cleanliness, room comfort
Amazing hotel
On arrival our first room wasn’t a window that could open however we like to sleep with the window open we got moved rooms for no extra cost to a city view room amazing breakfast woke up and forgot I wasn’t at home it was that perfect overall perfect stay
Stayed 2 nights in Oct 2023
Response from CitySuites Reception Team on Nov 20, 2023
Hi Kelsey, thank you for rating CitySuites 10 out of 10! We look forward to welcoming you back in the future.

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The apartment was furnished to a very good standard and was extremely comfortable and clean. All the staff were friendly and efficient and the location was very convenient for both the AO Arena and city centre shopping
Stayed 1 night in Sep 2023
Response from CitySuites Reception Team on Oct 7, 2023
Hi Paul, thank you for rating CitySuites 5 out of 5! We look forward to welcoming you back in the future.

10/10 Excellent

chris

Liked: Cleanliness, amenities, property conditions & facilities
Very high spec studio. I didnt use the washing machine or dishwasher but its all there if you did. Good wifi, the room has everything you could need and reception staff are very helpful. Nice spa
Stayed 3 nights in Oct 2023
Response from CitySuites Reception Team on Oct 7, 2023
Hi Chris, thank you for rating CitySuites 5 out of 5! We look forward to welcoming you back in the future.

6/10 Okay

Terence

Business traveller
Disliked: Property conditions & facilities
One of the lights in the room was not working and this was obvious and should have been picked up on inspection. Quickly rectified once i reported it. Crazy positioning of electric plug sockets in the room - behind mirrors and behind table legs.
Stayed 3 nights in Oct 2023
Response from CitySuite s on Oct 7, 2023
Thank you for taking the time to share your experience at CitySuites. We're sorry to hear that we didn't meet your expectations on this occasion. I have passed your feedback onto the team.

10/10 Excellent

Stephanie

Travelled with family
2nd time visiting and really love this place. It’s a great location for visiting Manchester yet quiet and very comfortable. Service is friendly and accommodating. The restaurant is convenient and good.
Stayed 3 nights in Sep 2023
Response from CitySuites Reception Team on Oct 7, 2023
Hi Stephanie, thank you for rating CitySuites 5 out of 5! We look forward to welcoming you back in the future.

2/10 Terrible

Jose

Stayed 2 nights in Sep 2023
Response from CitySuites on Oct 24, 2023
Thank you for taking the time to share your experience at CitySuites. We're sorry to hear that we didn't meet your expectations on this occasion. I have passed your feedback onto the team.

8/10 Good

katie

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from CitySuites Reception Team on Nov 20, 2023
Hi Katie, thank you for rating CitySuites 4 out of 5! We look forward to welcoming you back in the future.

10/10 Excellent

Katy

Liked: Cleanliness, room comfort
Great facilities.
Great position for the AO Arena and also the Arndale centre. With the Q-Park for safe parking right next door. We only stayed one night and wish it had been longer. Will stay again. We loved the kitchen area and made our tea as short of time before the show using the Sainsbury’s next to the car park.
Stayed 1 night in Sep 2023
Response from CitySuites Reception Team on Oct 7, 2023
Hi Katy, thank you for rating CitySuites 10 out of 10! We look forward to welcoming you back in the future.

10/10 Excellent

Patrick

Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2023
Response from CitySuites Reception Team on Oct 7, 2023
Hi Patrick, thank you for rating CitySuites 10 out of 10! We look forward to welcoming you back in the future.

8/10 Good

Robin

Travelled with partner
Liked: Amenities
Excellent location, very nicely fitted out apartment to a high standard .
Stayed 1 night in Sep 2023
Response from CitySuites Reception Team on Oct 7, 2023
Hi Robin, thank you for rating CitySuites 4 out of 5! We look forward to welcoming you back in the future.